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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,144 Topics
  • 55,699 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8144 Topics
N
NeugierigContributor I
asked in Controllers and Music services
kein Trueplay

Hallo.Ich richte gerade mein Sonossystem ein.Irgendwie finde ich keine Möglichkeit die Era 300 über Trueplay einzustellen.Unter "Mein System" und "Produkte" finde ich die eingerichteten Räume und gehen dann z.B auf den 300er aber finde nirgendwo eine Trueplay-Tuning Möglichkeit.Jemand ne Idee?

761
Airgetlam
1 year ago
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AnaceContributor I
asked in Controllers and Music services
amazon music

Only the first 5 artists show in 'my music'.  Same with albums, only the first 5 show up.  If I click on tracks, they're all there.  Search function works to find artists and albums.  I've deleted and readded Amazon and the sonos app. Still only shows first 5.  I'm on S1 and this is across all devices used.

462
Corry P
1 year ago
Sveinlea
SveinleaContributor I
asked in Controllers and Music services
high volume level sonos

The volume seems too loud when playing from Apple  music , Tidal etc in the Sonos app. Anyone else experience this?

5074
J
1 year ago
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YoutubeSucksContributor II
asked in Controllers and Music services
Rage Against the Machine album by Rage Against the Machine - Will Not Play On Any Sonos - Bug

Specifically on the Youtube Music Service.The errors on Sonos app appear as a playback error then skips the song.“Playback paused because your account is being used in another location.”(You can see this for yourself, just try and play the album through your sonos.)Link to Album Playlist - Youtube This is sure to a viewer discretion pop up which cannot be disabled.  

28613
Y
1 year ago
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HtepAvid Contributor I
asked in Controllers and Music services
No title and record picture when asking alexa playing song

Hello,It’s been 3 weeks that Alexa, sonos s2 and Amazon music are buggy.when I ask Alexa to play music, song is launched but when I check on the Sonos app I have no picture, no tittlesometiles it works, but when I click next on the Sonos app, same, no picture and title and I can’t clicknext.same with Deezer. of cours I disabled all skills, reset Alexa and Sonos music app 

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H
1 year ago
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EeltjeContributor I
asked in Controllers and Music services
Spotify

I've bought a New Sonos Era100 speaker but can't add Spotify to the music service. Pleas help

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E
1 year ago
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Saqlain burkiAvid Contributor I
asked in Controllers and Music services
APPLE MUSIC

I can’t seem to find Apple music in add music services.I live in South Asia.

543
Corry P
1 year ago
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BobAdamContributor I
asked in Controllers and Music services
unsupported sample rate

I am getting an error message when I try to play something from my music library.It reads : "Unable to play....it is encoded at unsupported sample rate 24b22664 HZ" Any suggestions??

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G
1 year ago
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MissnotsogoodwithtechContributor I
asked in Controllers and Music services
Crossfade

I have just mastered how to play my own music playlist from my mobile android phone via bluetooth to my Sonas move. How do I get the songs to Crossfade ? I can see how to do it on the sonas app on my laptop , but this doesnt seem to transfer over to the mobile appThanks 

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M
1 year ago
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AustinJerryEnthusiast I
asked in Controllers and Music services
Selecting "add music services" produces no list of services

When I select “Add music services”, I get the spinning wheel but no list of music services ever appears.  This is using the mobile app on either an iPad with iPadOS 16.6 or an iPhone with iOS 16.5.  Sonos app is version 11.9, S1.

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A
1 year ago
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On The HillContributor I
asked in Controllers and Music services
multiple pandora sources

Good morning all. Last night I installed the first 2 of what I expect to be many Sonos components in our new place, a beam and sub. I've been browsing the forums and I am happy to see such an active group. I'm sure there will be many questions across time I will have for you all. I installed and set up the components and connected to my pandora account with no issues other than ones discussed here already.  The room sounds great. I installed the app on my wife's phone and it immediately found the system and hooked up using my login credentials. Here's the question. She has her own pandora account and will want that running when I'm not around.  Is the fix to this as simple as reinstalling the ap and having her create her own Sonos login to be able to set her own credentials to log into her pandora account or am I over thinking this?We will be quickly adding a couple of amps with outdoor speakers, another sound bar on a second TV and speakers in a rec room along with satellites for the

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O
1 year ago
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DGHBTrending Lyricist I
asked in Controllers and Music services
Change Profile address

I am trying to correct my Profile address.At present the system has moved my address to USA.  I do not live in the USA.   I have never lived in the USA.I want to correct it to my UK address.I change all the details, having selected EDIT, SAVE the changes and the system then reverts to the US address!How do I fix this?

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M
1 year ago
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IneedhelpContributor I
asked in Controllers and Music services
Navigating Sonos 1 and Sonos 2 apps

Hi,We own a Sonos Play Gen 5 and we were using the original Sonos App.Last week we purchased a Sonos One SL for the garden. This obviously requires Sonos 2 app.Since downloading the new app, I now can't use the Sonos Play Gen 5. How can I have the two systems please?I know the limitations around them not being able to play together and that is fine but I was still wanting to use the Play Gen 5 as it's only 5years old.Any advice welcome. Thank you

2391
Ken_Griffiths
1 year ago
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Brianp72Contributor I
asked in Controllers and Music services
unable to add music services - app just clocks

I have been trying to add services to Sonos and the app just spins. So frustrating!!

1256
Corry P
1 year ago
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GhinnMumContributor I
asked in Controllers and Music services
Cannot add a music service on Sonos S1

Like a couple of others here I am having trouble adding services on the Sonos S1 controller. I have both apps - S2 is working fine. From settings in S1, I go to services and voice, then add a service and I just a blank list with the wheel of death.Happens on both mobile and ipad. Have checked address in my Sonos account is correct. All upgrades applied to mobile and ipad. S1 version 11.9. Have hard rebooted both mobile phone and ipad, reset router (but S2 is OK so shouldn’t be a factor).My system is all wi-fi, older devices, connect:amps and 2 play 5s.The hours of my life I have spent getting all these Sonos devices to work!!

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Corry P
1 year ago
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kei oneContributor I
asked in Controllers and Music services
sonosアプリでの音楽再生

sonosアプリでApple musicを再生する際、曲の終わりで、次の曲がかぶって再生される。前の曲がきっちり終わった後に次の曲を開始して欲しいのだが、設定で変更できるのでしょうか？ Moderator edit:Google Translate-When playing Apple music with the sonos app, the next song is played over the end of the song. I would like the next song to start after the previous song ends exactly, is it possible to change this in the settings? 

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K
1 year ago
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ProteusTrending Lyricist I
asked in Controllers and Music services
Running S1 can't connecto to IDAGIO sreaming service

I am a IDAGIO subscriber, trying to access IDAGIO via Sonos S1. On my Android phone, I cannot use the “Add Services” function at all. When I click there, instead of getting the menu of services a get a blank screen with 4 dots in the middle going around in a circle, a waiting icon. Never stops waiting. On my PC, I can get to the service menu. I click IDAGIO and then a button to authorize Sonos to use IDAGIO. Up comes an IDAGIO log-in screen. I type my e-mail and password. Very briefly, it flashes “welcome back to IDAGIO” but then that disappears and goes blank. Frozen on a blank webpage, idadio-sonos. Has anyone experienced this? Any solutions? 

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P
1 year ago
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PhilippeMEnthusiast I
posted in Controllers and Music services
Change request - Making 'My radio station' a native Sonos application feature

As mentioned in a couple of other threads, TuneIn service comes into a new flavor. I have used the ‘My radio stations’ from the beginning for many years now. I have never used the other features of TuneIn and don’t plan to use them in the future.I kindly ask to integrate the ‘My radio stations’ as a native feature of the Sonos S2 application. This way I would not have to subscribe to a service I won’t use in the end. I’m sure I’m not the only user plagued by this unwanted change and this request certainly does not imply a massive redesign of the Sonos application.This feature was the reason I bought a Sonos system. It would be a pity if the future lack of it would be a reason to switch to another manufacturer since I’m otherwise very satisfied with Sonos.

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Sotiris C.
1 year ago
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Serrano houseContributor I
asked in Controllers and Music services
how to

My question is if my roommate has a account on the app with these same speakers paired to it before can he pair them again too his account I started a new account with his speakers attached but he says he can't use his account anymore with these same speakers attached to it?

394
106rallye
1 year ago
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ShadyGrayContributor I
asked in Controllers and Music services
Accessing NAS drive remotely

I have Sonos in 2 properties. Property 1 has older items, so uses the old version of app. Property 2 has newer items so uses the newer app. Property 1 has a NAS drive connected to router, for my music. How can (is it possible?) I access this property 1 music source from property 2, so I do not have to copy music onto a second different NAS drive?thanks for any help.Ian

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DGR1
1 year ago
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mark bTrending Lyricist I
asked in Controllers and Music services
My Nas drive

Hello peopleAs I'm getting older I'm getting more cilia can someone be straightforward and write this code for me pleaseOh my music is on a nice drive Western Digital my iCloud now it is running 24 seven all the music is in place so is the XML file for Sonos to read, please could someone convert the addresses for me as my mental health I'm struggling with On my Mac book pro, the address is and the same song/Users/markburton/Music/Music/Media.localized/Music/Adeva/titleOn my Western Digital, my cloud isMyCloudEX2Ultra._smb._tcp.local/Music/Adeva/title/06 I Thank You.mp3 Oh my Sonos, I have set up the address for the Western Digital my iCloud I just need to change the XML file directory to find the songsThank you for you, clever peopleMark

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1 year ago
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Hinksy99Contributor I
posted in Controllers and Music services
15.1 Update not working on Sub Mini - Infinitely Updating and Blue Dot

I have a Sub Mini experiencing the exact symptoms reported with the Boost. It was connected to a Beam 1 and 2 Play:1s and working perfectly until yesterday evening. At point of update last night the Beam and Sub Mini were both failing to update to 15.1. I disconnected the devices from each other and the Beam then updated. The Sub Mini is now completely disconnected and shows as ‘unused’ in my devices list. It says it needs to be updated.It won’t complete the update, failing at the ‘Finishing Up’ stage with the update problem and try again message after taking a long time and therefore, because all of the other devices are on 15.1 it won’t join the system and so, my expensive subwoofer now is unusable.When the update does error out, it does also have the blue dot with ‘updating’ next to the Sub Mini in the System Menu but obviously, it never works. I force close the Sonos app and it asks to update again. And yes, I’ve tried rebooting routers, logging out, force close and everything sugg

155223
Ken_Griffiths
1 year ago
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fable beamContributor I
asked in Controllers and Music services
Cannot connect to NAS (Freebox) with my Beam gen2

Following the remove of the feature allowing to read music directly from my android phone, i’m looking for a solution to read my music on my Beam gen2. I tried to connect to my Freebox Delta NAS. SMB2/3 is activated on my freebox in the “windows sharing” options. I verified, and my Beam is running Sonos OS S2.There are no user/password required, and i’m using \\Freebox_Server to access it.It’s working fine from my computer. But the Sonos app displays the following error when I try to add a new shared library : “The computer Freebox_Server has not been found”. (translated from french, sorry). What am I missing ?i.e : someone had apparently the same problem here, unanswered 

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Corry P
1 year ago
C
ConchanContributor I
asked in Controllers and Music services
adding .flac files to music library on ipad (ios15.7)

I’d like to add some .flac files I have saved in the files folder on my iPad Pro (ios15.7) to my Sonos 1 (OS: S2, version:15.4)How do I do this?I can get to the shared music library pop up, but don’t know what to enter in the path box.Thanks in advance for your help.

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C
1 year ago
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pm2662Avid Contributor I
asked in Controllers and Music services
Sonos and Calm Radio issues

Anyone have any issues with CalmRadio lately?  

671
Corry P
1 year ago
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