Controllers and Music services

Does anyone know where this feature is on the new app? Sonos are yet to update their guidline and documentation.  the new feature play.sonos is causing havoc, 

I sent an email to ceo@sonos.com and got a reply. This was the same defensive reply as others have received.So I replied outlining why this did not really address my concerns.I have just received a reply to my reply and it is basically the same text as the reply that I expressed my concerns to.They really are not listening all they are doing is sending the same PR message.

My radio stations have disapeared. I found some instructions to add a URL manually which I did. It says it should now be in “my radio stations” in TuneIn.   There is no “my radio stations” in TuneIn.Can anyone point me to real instructions that work.Is this a fault with TuneIn, or have Sonos screwed things up again?

Tengo un problema y es que no me aparecen mis playlist de Qobuz en Sonos. Alguien sabría cómo solucionarlo?Moderator edit:Google Translate-I have a problem and that is that my Qobuz playlists do not appear on Sonos. Would anyone know how to solve it?

It’s the new App. It’s appalling. Hard to navigate, slow to load. My speakers have stopped playing in stereo. Sometimes the next song in the playlist plays, sometimes it doesn’t.  At last I can see my favourites and Apple Music but loading is slow and painful.  Come on Sonos. What has happened to make you ditch a good app for one that will not meet basic requirements. Timescales please. 

FIP disappeared. What happened? Please tell me it’s temporary as this is the only radiostation I listen to. 

Since the latest upgrade to Sonos I can not figure out how to add songs to a Spotify Playlist. Can anyone help? Thanks

Does anyone have the Soro App and could tell me if it has the function to toggle Trueplay on/off before I purchase it?

Having read some very old threads here, I think I know the answer and it seems have provoked some emotions but is it feasible to add Sonos to our office desktop environment?I ask as we are wall to wall Sonos now … inside and out. The only areas NOT yet having it integrated are the kids gaming environment (have posted the Q elsewhere but surprisingly no answers yet) and the office desktop PC.In an ideal world it would be great to integrate a Sonos solution rather than a third party one. I have a pair of One’s that I’d like to upgrade to Era 300’s and this would be a nice chess move.I suspect the answer is no but just to ask if it’s a possibility in 2024 …. for Sonos music  streams of course but also the normal Windows sounds. Many thanks in advance

Went to use my sonos to find it has been updated. This update has completely disabled all my speakers. Can do absolutely nothing with. I have uninstalled and reinstalled the app to no avail. How is this sorted??

Now, nada. How freaking rude. Really hard to imagine they would treat loyal customers this way. I’ll be looking to hack the holy frack out of these 9 Sonos speakers. Disrespect for disrespect.

Since the new app was forced on everyone several of my rooms devices keep disappearing from the app. I have to power cycle my Beam over and over again or hold down the sync button on the back to get it working again. My amp for my patio disappears as well. This is ridiculous. This was not an upgrade this was a serious downgrade. Don't get me started on navigating the new app and all the features that are now gone after the update. I've been a long time Sonos customer and have always promoted it to everyone I know but with this update and the prices of the equipment that's a no go anymore. This is absolutely terrible for all customers and a total failure on the part of Sonos. Fix the app or go back to the old controller app.

Posting as a separate topic as it will get lost in the main announcement topic because of the disastrous app release.The web app. Can it be disabled? I do not want my Sonos system available on the web and have zero need for a web player when there are phone and computers apps. At the moment when using the apps I could only access Sonos whilst on my home network.I really do not like the idea of my system being available on the web. You don’t even use 2FA.

Many users were looking forward to seeing all the songs tagged as Favourites in Apple Music appear in the playlist - Favourite Songs. However, when you start to play the playlist, you get the spinning wheel of doom for about 2 minutes and then nothing.This feature working would be so great. But also, being able to write tags back to Apple Music, like flagging songs as Favourite, or Add to Library but I realise, I’m asking way to much here!!!  

Why do I keep getting a error message that I'm not connected.  No product found.  Very slow response times now. Much slower than previously. 

Basically the new app is unusable with my system. Can I return for a full refund? I need to switch to something else. So upset with this new app and sonos.

Hi - we have a paid subscription to Spotify and recently the Sonos fails to connect to Spotify, saying after very few seconds, timed out.   This is on Macs and the mobile App.  It can find other spotify music (recently played and playlists). I can play an album on the Spotify App then access it via recently played on Sonos, but not if I go to my saved album section.  

I thought for one hot minute that the new app was great, as it allowed me to connect to and use my IKEA Symofisk Gen 1 speaker ( I have two - a Gen 1 and a Gen 2) that stopped working a while ago.After HOURS with tech support and no resolution, the best they could offer me was a 25% discount on a new product. No sale, thank you very much.So when I downloaded the new app on my phone and then got the old Gen 1 speaker working again, I thought this was great! Two weeks later, we’re back to the same crap. Speaker not detected, speaker won't connect to my wifi (which has not changed in months). Tired of this BS now.I will not be buying another SONOS product. when the Gen 2 stops working, I’ll replace it with something else. Get your act together SONOS. 

HelloA lot of members are touting the potential “demise” of Sonos due to the misstep with the release of the S2 App Refresh. Still others are threatening to sell and/or mothball their Sonos gear and move on to a competitive product.I’ll not argue that those community members expressing their dissatisfaction with the App release are in error. To the contrary. Sonos has admitted that certain features are missing and will be addressed as quickly as possible. I’ve only had one issue with the refresh and that was with Trueplay which for me has been corrected and I’m able to use the feature once again.As far as the other legitimate missing features are concerned such as alarms and missing libraries I’ve used them very little or never as is the case with music libraries. However, alarms are working for me.The reason I’m posting (again) regarding the S2 Refresh missteps is to ask “does it really signal the demise of Sonos? Demise of Sonos can take many forms depending upon how one defines it.

SONOS went to great lengths (well, they stopped short of genuinely apologising to us for stuffing up an otherwise stable system) to say with the new app they were able and going to push out updates quickly to get us back to feature parity as soon as possible.We’ve seen nothing of the sort.  Alarms are still missing key features (like grouping rooms), the system is still slow and clunky, there are no Android widgets, the experience is still messy, etc. etc.A schedule would be nice so we at least have some sort of idea when things might be released.  My gut tells me there is more going on at SONOS than they are telling us.  I wonder if a chunk of their DEV team has left?  If things were running smoothly from an HR perspective 1) This wouldn’t have happened and 2) We would have had more app updates.Whilst I am on a spray, did everyone see the “new” Roam 2?  Identical to the previous version with the only difference being it can pair to Bluetooth out of the box.  LOL.

Posted previously but admins deleted.New app is worthless and made my system unusable. I rolled back to 16.1. If you do the same make sure you not only disable Auto updates on the app but also disable firmware updates on your system or an update will get pushed to block you from using the old version just like they did when S2 was launched

Does anyone know when, other than just hopefully June, will be able to access my 11,000 songs from my music library on my PC to the Sonos system again?  Why would I want to buy the new Ace headset when I can’t even play my own music?  I am 65 years old and not techy at all.  I have no idea what all this IOS and NAS  stuff even his.  I just want my music to play through the Sonos speakers again. 

Updated to the new app today and all local media devices are no longer available. I thought it was a bad move from Sonos when the ‘S1’ and ‘S2’ apps came out which was basically saying the older Sonos products should be replaced. Now, we’ve got this update and one of the main reasons for using Sonos is completely gone.I feel like I’ve wasted time and money on these products that I can’t really get back.

Why is there no alphabetical index on the right edge in the new sonos app

How do I install a second user in the Sonos2-app? So we have our own playlists etc.