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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,628 Topics
  • 52,789 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7628 Topics
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popguruContributor I
posted in Controllers and Music services
Sonos S1 hangs when attempting to add any music service

Hi. I’ve had an S1 system for over a decade (3x S5 gen1, Amp and Connect) and it generally worked fine. Over the years I’ve subscribed to (legit) Napster, Spotify, Tidal, Qobuz, Apple Music and Deezer. Plus BBC Sounds and a few other services without issue. Last night, we purchased our first S2 product, a Move. I removed all existing devices, reset them and, after setting up the S2 with Move, created a new clean S1 system.All of the devices are there, but the only thing I can connect to is Sonos Radio. If I click to add a music service I just get a spinning ball type icon (happy to share a screen grab if needed) and the app hangs. It responds fine if I select to add a voice system.I’ve obviously rebooted everything multiple times. I’ve reset the S1 app. I’ve deleted and reinstalled it. On two iOS phones. Nothing works. There are no issues using the Move on the S2 app. All services are visible and available to add.I spent over an hour on Sonos chat and was ultimately told to call the UK

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K
1 year ago
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ormondContributor I
asked in Controllers and Music services
Wrong Music Folder

I've recently upgraded my computer and it now has a new name, but the same data drive which holds my music files.  I'm using Sonos V1.  When I try to play it gives an error that it can't find the music drive on my old computer.  I've tried to change the folder in Sonos, searched the registry for any instances of the old computer name, searched the drives for any file containing the old computer name.  All without success.  Any ideas? 

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1 year ago
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AnotherMusicListenerEnthusiast II
posted in Controllers and Music services
Track Info for file system track location eg info where is this track in My Music Library

I have a reasonably large music collection (MP3s) which I copied off CD a long time ago and I’m just cleaning up the file metadata and image art but I’m having trouble locating a few tracks within my collection.At some point in the past iTunes tried to “help” sort my music collection for me and filed things in strange places only known to apple (eg compilations folders etc )I can see the track on the sonos system, but am unable to locate them on the file system and would like to get them back into a more sensible filing system.(Searching the file system is ridiculously slow given the music library size)Question:Is there a way to see the track location under track info? (I can obviously find it)Feature Request:If there isn’t a way to see the track location, it would be nice to see this feature added. When you need it it would be a helpful little feature and probably not overly hard to implement.

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1 year ago
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baronjman91Contributor I
posted in Controllers and Music services
Error when attemtping to reinstall Sonos Desktop app for Windows 11

So I recently uninstalled the Sonos Desktop app for my windows 11 laptop after I noticed it was not opening properly (it would hang on the Sonos logo startup). Now, I have been attempting to reinstall it and I get this message: Any ideas on how to resolve this error?

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controlav
1 year ago
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MaccafootballContributor I
asked in Controllers and Music services
sonos app

Hi I have just purchased my system comprising an Arc, sub mini and 2 Era 300’s. I have downloaded the Sonos app to control the system and I was wondering if my wife can also download the app and adjust it also, or is it only 1 person per household who can have the app?Thanks James

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1 year ago
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Sonos ManContributor I
asked in Controllers and Music services
S1 device won't connect to SMB/NAS

Trying to connect S1 device to new Synology. It worked fine on the old Synology. With the new one, I have SMB1 and NTLMv1 enabled. If I try to add the NAS, I can see in the connection log that the proper user is getting logged in. (With wrong password, the log does not go). But the Sonos UI is saying that the connection is being refused with no permission.Thanks for any pointers.

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1 year ago
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DanilushkaContributor I
posted in Controllers and Music services
Sonos2 App automatically using wrong email to login to add a service

Sonos Controller for Mac: version 15.4, Sonos OS: S2When I attempt to add a service, the app applies a hard-coded email address to sign into sonos.com. It is the wrong address and not the one in my account settings, but I see no way to change it.

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controlav
1 year ago
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SamJones6Avid Contributor I
posted in Controllers and Music services
Use my laptop as my NAS?

I don’t have an actual NAS. I do have a laptop with 11,000+ high res tracks (my music library). I do not use any cloud music anything (nor will I).I also do not not (and will not) run the Sonos app on my laptop.So, idea is to add my laptop to Sonos as a NAS from Android. Something like the solution presented here.If I share my \music\ folder on my laptop, can this be done?Specifically:Music library on a Windows file share Control the Sonos from my Android phone(s) Please advise

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1 year ago
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UWHDaveContributor I
asked in Controllers and Music services
Cannot find Tidal Music Service

Hi, I've spent a fair while searching and can't find a solution to this.I've just purchased a Sonos 100 for listening to music from tidal at home.In the android app I go to add the tidal music service, but tidal isn't in the list.I've tried casting from the tidal app to the speaker, but this doesn't work. My googling says this is because I need to add the tidal music service first? Is anyone able to help please?  

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1 year ago
SirDigitalKnight
SirDigitalKnightAvid Contributor I
asked in Controllers and Music services
Playlists on Android App missing

When will Sonos be fixing the playlists on the android? They work fine on the Desktop app: Sonos Playlists on Desktop App work fine.No Playlists on Android. Not here either.Nor here. 

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SirDigitalKnight
1 year ago
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NeugierigContributor I
asked in Controllers and Music services
kein Trueplay

Hallo.Ich richte gerade mein Sonossystem ein.Irgendwie finde ich keine Möglichkeit die Era 300 über Trueplay einzustellen.Unter "Mein System" und "Produkte" finde ich die eingerichteten Räume und gehen dann z.B auf den 300er aber finde nirgendwo eine Trueplay-Tuning Möglichkeit.Jemand ne Idee?

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Airgetlam
1 year ago
Sveinlea
SveinleaContributor I
asked in Controllers and Music services
high volume level sonos

The volume seems too loud when playing from Apple  music , Tidal etc in the Sonos app. Anyone else experience this?

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1 year ago
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YoutubeSucksContributor II
asked in Controllers and Music services
Rage Against the Machine album by Rage Against the Machine - Will Not Play On Any Sonos - Bug

Specifically on the Youtube Music Service.The errors on Sonos app appear as a playback error then skips the song.“Playback paused because your account is being used in another location.”(You can see this for yourself, just try and play the album through your sonos.)Link to Album Playlist - Youtube This is sure to a viewer discretion pop up which cannot be disabled.  

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1 year ago
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HtepTrending Lyricist I
asked in Controllers and Music services
No title and record picture when asking alexa playing song

Hello,It’s been 3 weeks that Alexa, sonos s2 and Amazon music are buggy.when I ask Alexa to play music, song is launched but when I check on the Sonos app I have no picture, no tittlesometiles it works, but when I click next on the Sonos app, same, no picture and title and I can’t clicknext.same with Deezer. of cours I disabled all skills, reset Alexa and Sonos music app 

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1 year ago
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EeltjeContributor I
asked in Controllers and Music services
Spotify

I've bought a New Sonos Era100 speaker but can't add Spotify to the music service. Pleas help

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1 year ago
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Saqlain burkiAvid Contributor I
asked in Controllers and Music services
APPLE MUSIC

I can’t seem to find Apple music in add music services.I live in South Asia.

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Corry P
1 year ago
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BobAdamContributor I
asked in Controllers and Music services
unsupported sample rate

I am getting an error message when I try to play something from my music library.It reads : "Unable to play....it is encoded at unsupported sample rate 24b22664 HZ" Any suggestions??

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1 year ago
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MissnotsogoodwithtechContributor I
asked in Controllers and Music services
Crossfade

I have just mastered how to play my own music playlist from my mobile android phone via bluetooth to my Sonas move. How do I get the songs to Crossfade ? I can see how to do it on the sonas app on my laptop , but this doesnt seem to transfer over to the mobile appThanks 

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1 year ago
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AustinJerryEnthusiast I
asked in Controllers and Music services
Selecting "add music services" produces no list of services

When I select “Add music services”, I get the spinning wheel but no list of music services ever appears.  This is using the mobile app on either an iPad with iPadOS 16.6 or an iPhone with iOS 16.5.  Sonos app is version 11.9, S1.

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1 year ago
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On The HillContributor I
asked in Controllers and Music services
multiple pandora sources

Good morning all. Last night I installed the first 2 of what I expect to be many Sonos components in our new place, a beam and sub. I've been browsing the forums and I am happy to see such an active group. I'm sure there will be many questions across time I will have for you all. I installed and set up the components and connected to my pandora account with no issues other than ones discussed here already.  The room sounds great. I installed the app on my wife's phone and it immediately found the system and hooked up using my login credentials. Here's the question. She has her own pandora account and will want that running when I'm not around.  Is the fix to this as simple as reinstalling the ap and having her create her own Sonos login to be able to set her own credentials to log into her pandora account or am I over thinking this?We will be quickly adding a couple of amps with outdoor speakers, another sound bar on a second TV and speakers in a rec room along with satellites for the

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1 year ago
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DGHBTrending Lyricist I
asked in Controllers and Music services
Change Profile address

I am trying to correct my Profile address.At present the system has moved my address to USA.  I do not live in the USA.   I have never lived in the USA.I want to correct it to my UK address.I change all the details, having selected EDIT, SAVE the changes and the system then reverts to the US address!How do I fix this?

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1 year ago
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IneedhelpContributor I
asked in Controllers and Music services
Navigating Sonos 1 and Sonos 2 apps

Hi,We own a Sonos Play Gen 5 and we were using the original Sonos App.Last week we purchased a Sonos One SL for the garden. This obviously requires Sonos 2 app.Since downloading the new app, I now can't use the Sonos Play Gen 5. How can I have the two systems please?I know the limitations around them not being able to play together and that is fine but I was still wanting to use the Play Gen 5 as it's only 5years old.Any advice welcome. Thank you

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Ken_Griffiths
1 year ago
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Brianp72Contributor I
asked in Controllers and Music services
unable to add music services - app just clocks

I have been trying to add services to Sonos and the app just spins. So frustrating!!

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Corry P
1 year ago
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GhinnMumContributor I
asked in Controllers and Music services
Cannot add a music service on Sonos S1

Like a couple of others here I am having trouble adding services on the Sonos S1 controller. I have both apps - S2 is working fine. From settings in S1, I go to services and voice, then add a service and I just a blank list with the wheel of death.Happens on both mobile and ipad. Have checked address in my Sonos account is correct. All upgrades applied to mobile and ipad. S1 version 11.9. Have hard rebooted both mobile phone and ipad, reset router (but S2 is OK so shouldn’t be a factor).My system is all wi-fi, older devices, connect:amps and 2 play 5s.The hours of my life I have spent getting all these Sonos devices to work!!

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Corry P
1 year ago
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kei oneContributor I
asked in Controllers and Music services
sonosアプリでの音楽再生

sonosアプリでApple musicを再生する際、曲の終わりで、次の曲がかぶって再生される。前の曲がきっちり終わった後に次の曲を開始して欲しいのだが、設定で変更できるのでしょうか？ Moderator edit:Google Translate-When playing Apple music with the sonos app, the next song is played over the end of the song. I would like the next song to start after the previous song ends exactly, is it possible to change this in the settings? 

2
K
1 year ago
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