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unable to connect (to everywhere)

Since the app “update”, I can EITHER connect to my Sonos Roam OR my Era 100s. Before the update I could connect the whole system. I used the Roam to take my listening experience out of the two rooms that my Era 100s are located. But now, when I try to connect to the Roam AND at least one Era 100, I get a pop up that says “Unable to connect. Try again later.” 
Well, I’ve been trying again later for a week now with no success. 
 

Also, the sleep timer went away with this “update.”

The old app was fine! It was easy to use and had great features. Why did Sonos ruin their app?

Also, the chat bot on the support website just shut down. And the time to speak with a representative on the phone is 85 minutes. 

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12 replies

Corry P
Userlevel 7
Badge +18

Hi @Owlbeard 

Welcome to the Sonos Community! And, apologies for the delay.

I have fed back that there are multiple reports here on the community of issues with grouping - assuming that’s what you mean by “connect the whole system”? At present, there is no ETA for a resolution.

We expect Sleep Timers to return mid-June. We can only thank you for your continued patience.

 

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
O
Userlevel 1

It looks like Sonos just released an update for Roam. That seemed to have fixed the problem.
 

But I have to say, the old app was WAY better. I had no trouble. in addition to this issue, the new app took away the sleep timer and a few other features. It’s disappointing that a system that was so good scaled back with its new app. 

Corry P
Userlevel 7
Badge +18

Hi @Owlbeard 

I’m glad to hear that you are able to group your other speakers with your Roam once more - thanks for updating the thread!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
G

Sign in as owner loop that does not allow me to add my speakers.

Who was smoking what when the MORONS didn’t road test a 

new app?? No customer service . Beam, is the only device listed.

Can’t add my sub & two ones. 

J
Userlevel 4
Badge

I disconnected the boost and it all seems fine for me now. 

G

@Jphg  Did you reconnect your beam?

Actually, The app won’t let me sign in 

to add components. Sign in as owner, on a loop.

Appreciate any guidance,

J
Userlevel 4
Badge

I didn’t have to reconnect anything. They just reappeared when I disconnected the boost. (A Move, Roam, 2 x 1’s, an old 3 and a playbar). Might be a coincidence !

S

HELP US PLEASE!!!!

I have 10 Sonos Play 1’s, 9 are in my home always plugged in.  1 is unplugged and we will take it to various places, outside on the deck, to the front yard or front porch.  I have never had issues grouping this speaker at any time and playing music to sync with the other 9.  Now, when I plug it in and try and group it to play the same music I get “unable to connect”.  This speaker WILL NOT PLAY THE SAME MUSIC AS THE REST OF THE HOUSE.  This was not an issue until the new App update.  I've tried to create new groups, tested it by adding speakers 1 by 1 and this is the speaker with the issue.  It's the app and I'm really frustrated.  Sonos, you screwed us by releasing this app and we have all invested thousands of dollars.  I host parties, enjoy my outdoors, and now I have zero accessibility to continuity of music because I keep getting the “unable to connect” error.  WTAF?
 

 

J

Try installing the app on a windows PC and connect to the system and do the necessary updates.  Once that is done try to use the phone app.   Worked for me!   Wishing everyone luck getting Sonos working again 

Corry P
Userlevel 7
Badge +18

Hi Everyone

Just to expand an what @jamesb6 has said above, Sonos speakers may have trouble grouping with each other if the software versions for the speakers are different. You can look in About Your System (Settings icon » Manage » About Your System) to see the firmware version installed on each speaker. 

The current firmware (7th June ‘24) is 79.1-53290. For each speaker, it will be displayed as Version: 79.1-53290

If you see any speakers with lower numbers (assuming you are not on S1, of course), please manually check for software updates: Settings icon » Manage » System Updates » Check for Updates.

Once all speakers are on the same firmware, they should group together successfully.

I hope this helps.

Edit: and as @jamesb6 mentioned, if you have trouble updating, please try from another controller - be that a different mobile device, a computer, or the web app (https://play.sonos.com)

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
U

I have the same problem.  I have two Era300 and a single Sonos One.  I can group either Era300 with the One without issue.  But I cannot group the two Era300s together.  “Unable to connect.”  Not sure when this stopped working, but it’s really annoying!

C

Spent way too much time this morning trying to get all three working together.  One of the suggestions here was to update speakers and three minutes later they’re in perfect harmony.  But without this forum, I’d still be gnashing my teeth… thanks!  (It was the One!)

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