Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 9,175 Topics
  • 61,106 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
  • 0
  • 3
9177 Topics
Jeffrey_35
Jeffrey_35Headliner III
posted in Controllers and Music services
Overdramatic Much? R-e-l-a-x!

I find all of this new Sonos app doom and gloom to be quite frankly ridiculous. Yes, I am a huge fanboy of Sonos-have been for 15+ years, yes I downloaded the new app, yes I have frustrations with it, yes I miss some of the previous features, yes I have some learning curve challenges, no I have not had any technical issues. Do you people actually think that Sonos said-let’s release a horrible update as they are on their verge of releasing one of their biggest launches (headphones)? Ridiculous. Have some patience and understanding. Let them work the problems and it will be better in the end. 

44122
sigh
N
No No and NoContributor I
asked in Controllers and Music services
Radio dead on Sonos S1 app

They've done it again with the new Sonos S1- broken an app that worked. Problems with Mac iOS wifi, can't connect to radio 'A problem occurred, try again'. When you want to change favourites, you get 'A problem occurred, try again'. You can, however, open the Mas OS version, select a radio program - a bit of a hassle. Unfortunately, you can't go back, but have to wait for Sonos to find a new developer.

120
N
S
SUPER-TECHContributor I
posted in Controllers and Music services
Unable to Log into app since upgrade.

I am.using a Samsung fold 4.Since the app upgrade I can no longer select "Sign In"  .The app just jumps out .I have deleted it and restored it ,but still the same ....

2984
S
R
rc462Contributor I
asked in Controllers and Music services
How to stop rooms from randomly auto-grouping

Hello, I have a problem that started a few weeks ago, and I can’t figure it out. After many years of happy Sonos multi-room usage, our system now randomly and regularly auto-groups rooms together. Not only that after auto-grouping, it will often auto-start playing music in the grouped rooms. I.e. I will turn off music in room A, and an hour later will find that rooms A and D are now grouped and music is playing in both.Anyone else seen this? It recently started and we haven’t seen it in the 10+ years of using these Sonos devices. Thanks!

2487
D
R
Rbarnett9087Contributor I
posted in Controllers and Music services
The app

So we have tons of Sonos speakers. I think the quality is outstanding! Love everything about them.The app (especially the new version) is terrible. It does not stay connected.It is very unresponsive.terrible display.It is not optimized for large font on the iPhone.Sonos- please make revisions to the app and quickly. I hate to see market share take a dive because of inferior software.  

220
R
S
Stephen_28Contributor II
asked in Controllers and Music services
how do I swap speakers in the new app?

Why does it feel like it takes 5 more taps in the new app to change which speaker it uses? Am I using the new interface wrong? I can't just pick a single speaker from the list of available ones anymore. I have to check it then uncheck the other one that was previously selected. Is there a better way to go about picking a single speaker in the new interface?

3412
S
K
KathyMusicTrending Lyricist I
asked in Controllers and Music services
Sonos app for Mac computer is missing

Sonos app was on my computer yesterday but today when I tried to open it, it continually asked me to update and responds that I don’t need an update.  I thought maybe I needed to uninstall and reinstall but there is not an app for Sonos in the Apple App Store!.  They continue to show the Sonos app for iphone or ipad.  It has not operated correctly since the recent update but I can’t go back to the older version.  Is there any solution to this new issue?

1122
K
M
MABanjoContributor I
asked in Controllers and Music services
SiriusXM will not play on Sonos post SIRIUS update

Worked perfectly until recent Sirius XM update. Spent two hours with customer service of both companies. Believe this is a SiriusXM issue NOT a SONOS issue.  Sonos was very little help. SiriusXM was even less help. Any ideas? 

150
M
S
StuarisContributor I
asked in Controllers and Music services
app update

Since latest update I can’t ’play next’ a track or album. Help please. 

1404
S
L
LDM75Contributor I
asked in Controllers and Music services
New Sonos App Bugs Galore

I updated the Sonos App last week and even after the update they made I can’t get any of my speakers recognised or setup. the App seems to be absolutely useless.i have a Sonos Playbar, three Sonos 3, five Sonos 1 and a Sonos Boost. i have factory reset them all and tried to setup the network again starting with the Boost and although the Boost and Playbar seem to setup, they are not visible on the network at all and haven’t been able to get may of the other speakers set up.it was all working perfectly fine before the new updated app. Is anyone else having similar issues. It looks to me as if the App has so many bugs in it that it is not fit for purpose and now my speakers are useless!any advice is appreciated  

1364
Pools-3015
A
agiguereContributor I
asked in Controllers and Music services
connecting sonos 1 to my system

My sonos1 has always worked properly.one day it stopped working.I didn’t change anything. No new wifi, nothing.I tried everything they say several times.when i tried to connect, in the process it stops when trying to get on my wifi.but it worked on the pastit says problem 1014.???thanks if someone can help me!

130
A
D
DanWhite1Contributor I
posted in Controllers and Music services
Connection

I still can’t connect after the May 21st update.  It still says product not found.

381
Pools-3015
C
CjlcwsContributor I
asked in Controllers and Music services
Sonos S2 Controller for PC Forcing Update

When I opened my Sonos S2 Controller for PC on my Win10 PC this morning, it appears to be forcing me to accept updates since the only option is to accept a prompt that says “we need to get Sonos running on the latest software. Choose check for updates to get started.”  The only option is to reset the app or submit diagnostics.  If I accept this update, will it force me to the new disastrous Sonos app? BTW, I know I should update to Win 11 and will shortly, but please don’t go there in this conversation.

1651
C
J
Jono1Contributor I
asked in Controllers and Music services
‘cant find a sonos system’ message

Hi,I have been tearing my hair out for weeks over this issue.we recently had a storm which knocked out my TP home network. I then had to reinstall the home network and allocate new password etc.since then it’s been impossible to connect to my Sonos speakers.I spent 2 hours on the help desk yesterday which was pretty useless, then lost the connection. I think they have given up on me. My wifi connection shows the Sonos app on the home network. The Sonos app says everything connected and fine. When I try to add my speakers to the system, I get the message. Can’t find a Sonos system. Please ensure speakers are switched on. Any help would be appreciated.Thanks for your patience. 

421
J
S
Steve1958Contributor I
asked in Controllers and Music services
the new app upgrade

Since the new app upgrade I have had to replace my router. Unbelievably the new app has no way to switch wireless networks. This means I have had to hardwire a speaker to the router so sonos can create a network. So now my sonos roam only works on Bluetooth connected to my phone. This is appalling. Not only have I lost queue add now, next, and end of queue capability, trueplay capability and the ability to play my music from my networked drive you  have removed a core function from my Sonos roam. Can you reinstate wireless switching now please. This surely is a basic requirement of a wireless sound system and needs immediate attention not 4 weeks down the line. I will accept monetary compensation for every day I cannot use my system as advertised however,  while you take your time to sort this omnishambles. 

1296
N
L
leifwestengenContributor I
asked in Controllers and Music services
Not able to register "Sonos Connect Gen2" after upgrading app (IOS)

The registration of my Sonos commect gen 2 is no loger working. Im able to fint the unit and add it to the list of speakers showing in the app / system settings, but not register it to my account. I have tried to reset the unit, restarted the app, used wi-fi and cat-cabel. No succsess. Any suggestions?

492
K
Z
ZoharshemeshContributor I
asked in Controllers and Music services
disconnecting after last update

After the latest update i having a lot of disconnecting when using the Sonos app it not happening when use stream by air play 2Help please 

20
Z
J
JM505Contributor I
asked in Controllers and Music services
sonos app

Is the Sonos app going to bring back the queue functions: “play now” “play next” “add song to end of queue”, and ability to delete songs also. I have quite a few speakers and these missing functions were used daily. I haven’t used my speakers with this app since it has been updated. 

462
J
T
ToledoNativeContributor I
posted in Controllers and Music services
Music folderes

How much did you get paid by the streaming apps to disable our music folder?

7910
T
I
IvPoEnthusiast II
posted in Controllers and Music services
Removing product from S2 with factory reset

I have two S1-compatible speakers in my home office. They are currently part of my S2-system. Downgrading products from S2 to S1 is currently not supported through the app, but does anyone have experience in doing a hard factory reset and adding the speakers in S1 as if it were new products?And maybe as a separate question: is it possible to remove components from your system in the new S2-app? I can't find that option.

680
I
M
mrkesuContributor II
asked in Controllers and Music services
Can't see Sonos speakers unless I'm on the 2.4GHz Wi-Fi???

I have two Wi-Fi’s, one for 5GHz and one for the old 2.4GHz. They both are connected to the same LAN network, just using slightly different Wi-Fi names.Sonos speakers are connected to the 2.4GHz network, and my phone is on the 5GHz network. This has always worked fine.After the new update I have to connect my phone to the 2.4GHz Wi-Fi or my phone can’t see the speakers, why? 

3018
M
M
mbushellEnthusiast I
asked in Controllers and Music services
Internet Down App down

One more issue with S2 and the new release. I had a 6 hour internet downage last night. I recently purchased BlueSound speakers. I could not stream of course, but access to my local NAS music was unaffected. This was true of the PC (downgraded) app. But it is not true of the new Sonos app. You cannot even run the app if the internet is down. It just presents a blank screen. I am not sure if this was true of the old S2. I suspect it was.Another thing: the fact that Sonos insists on registering my speakers is annoying. And I can’t even sell them without telling Sonos about it. Not so with BlueSound. I am not sure of Denon and the other competitors. Sonos needs to loosen its grip on the user.

310
M
B
BaronspiegelContributor I
asked in Controllers and Music services
Wecker in neuer App fehlt

Ich finde den Wecker bei der neuen App nicht mehr! Ev hilft wer???

435832
Schlumpf
M
mrkesuContributor II
posted in Controllers and Music services
How do I update the music library?

I’m going crazy from this new re-design. I can’t imagine that whoever designed he new app actually uses it.Anyway, did they remove the button to manually trigger the music library to update or am I blind? I feel like I’m clicking everything and I can’t find it.The new layout is SO UN-INTUITIVE it’s actually insane how bad they made it.

794
M
N
nieslikefriesContributor I
asked in Controllers and Music services
Queue editing

On the new app, I can see what songs I have queued, but I can't remove any songs from the queue nor can I move songs around in the queue. Very annoying. Also annoying that you took away the feature where you can see the exact volume your speaker is at.

822
D
Terms & ConditionsCookie settings