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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,123 Topics
  • 55,588 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8123 Topics
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MusicaleriousContributor I
asked in Controllers and Music services
App got updated - system died. How to I get the app working again?

Unfortunately the app got updated to the bugged version. My system is dead now. The app takes a long time to load and even after it loads I can’t do anything in it. I select a song, press play and nothing happens. How do I get back to the old app?

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6 months ago
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StevesecContributor I
asked in Controllers and Music services
logon during upgrade of app

During installation of the system upgrade, I get the match it says sign in as the system owner. I do not know what system owner means, I have already signed on with my Sonos user ID and password

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6 months ago
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Davidp12Contributor I
asked in Controllers and Music services
Connecting issues

Real problems playing my own music on my laptop via the Sonos app. Doesn’t see music and says it cannot connect to directory showing error 913. I have updated software and it wont add the directory into the app so I can see the music to add to playlists. I also can’t add my non Sonos speakers to system. I have plugged them into the rear of the Sonos Amp. Really having problems. The speakers worked before. The real problem is seeing m6 music on my hard drive. Help. Regards David Powell

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6 months ago
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AdrianRContributor I
asked in Controllers and Music services
How to set up music library

Having moved my system to a new network, I can't set up my music library. In the Windows app, everything in the Manage menu is disabled, apart from "Update Music Library Now" and "Change Language". The Android app doesn't have the option at all. So

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6 months ago
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T_GContributor I
asked in Controllers and Music services
App

Why is the hold time so long and chat is unavailable. Will Sonos customer service respond to any of our questions and concerns?the may update to the App is not working properly. I can’t even play music and I noticed the volume has a long delay when it did work. As of this morning my system is now worthless and not allowing me to play any music not even my TV!

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6 months ago
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JtL004Contributor I
posted in Controllers and Music services
Connection problem when starting new Sonos App with Sonos products

When I start new Sonos app I get a message that it cannot connect with Network. After trying 3 times suddenly I have connection.This never happend for years with the old Sonos app.Somebody an idea what is wrong?

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6 months ago
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real52Contributor I
posted in Controllers and Music services
Lost music library after update

Updated the version yesterday night and the music library has vanished. Trying to add the music libary, Getting this  message: impossible d’ajouter le dossioer partagé à votre bibliothèque (913)

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6 months ago
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ForrestChromatic Producer I
asked in Controllers and Music services
Music Library not updating after Sonos 16.1 (build 78151030) on MacOS

Since updating my MacOS and iOS controllers for Sonos, my Sonos is not updating my Music Library.  That is, even after rebooting both devices and multiple attempts to do so, the Sonos app on MacOS remains empty.All of my devices and Sonos speakers have been rebooted, this had no apparent impact on this issue.Does anyone know what the problem is?

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6 months ago
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r0sebEnthusiast I
posted in Controllers and Music services
Communicating the way forward - a suggestion

I, like I believe the majority of your user community, feel that Sonos have been making some very bad decisions recently that have resulted in an unacceptable situation for many and a severe erosion of trust in the company. The log (so far) of the ‘top’ bad decisions are:-To proceed with the launch of the new app, despite massive functional regression – and a major issue with alarms discovered on the morning of the launch. Not to withdraw the app and take the time and space to correct/test before a relaunch. To launch an upgrade to the flawed app correcting the alarm issue (or at least part of it), which also required an update to firmware At the AMA fail to apologise for the disruption caused, not answer many of the major concerns in a way that gave reassurance of an understanding of the damage caused, or that the future may be different. All this lead to even more frustration, distrust and angerOn a more positive note, there is now an embryonic timescale for some of the functionality

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6 months ago
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BoetkerContributor I
posted in Controllers and Music services
Update

How do I switch back to previous update….I have Android….

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6 months ago
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KendudeContributor I
asked in Controllers and Music services
Elimination of Being Able to Play Android Music Library Through Sonos System

So, Sonos geniuses eliminated the ability to play your personal music library stored on an android phone through their app/speakers. Currently, you can only play your library music through their app via computer. And there are no plans to bring this feature back for android in future app upgrades (per their customer service). I’m assuming this is all because Sonos is most likely getting kick backs from streaming services to force people to use such services. Why else would this be eliminated? Please would someone from Sonos explain why such capability for Android users to play their own music library be eliminated? This is so counterintuitive it is beyond belief!

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Airgetlam
6 months ago
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BoetkerContributor I
posted in Controllers and Music services
Last update

Sonos Alarm Sonos Playlist,and Yousee , Doesnt work...Not posibble to chnge from room to room…….Completely unstable… .. unlogical app construction...THE WORST EVER

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6 months ago
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donp3230Contributor I
asked in Controllers and Music services
Cannot play the music on my hard drive, Sonos App does not see it anymore

I play music from my PC picking music on my Hard drive.  Sonos App no  longer sees the music on my hard drive.  How to fix this

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6 months ago
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User186917Contributor I
asked in Controllers and Music services
Tidal on new Sonos App

Soooooo, maybe I’m the only one that can’t figure this out but, how in the heck do you play “all tracks” in your collection? I must be missing something.Also, this is potentially the worst app experience I have ever had in my life.  If this isn’t fixed like pronto I’m moving my 11 zones and 29 Sonos products into the dumpster although it may be tough because it is on fire at the moment with this dumpster fire of an app.@Sonos - wow.  This is horrific.  You guys should be embarassed.

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Bumper
6 months ago
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DGQContributor I
asked in Controllers and Music services
S2 APP

I have downloaded the S2 app and across front screen it initially says “Something went wrong” then says “Not Connected”. If I hit “Join existing Network” it states it cant find my home wifi network. So I do all the suggested check but still no change. If I try the “Add speaker or Componant”  option it takes me to Local Network settings opions in Settings which are already allowing access . I have rebooted my Home Hub but no change. Has anyone had the same issue please as all worked fine with the s1 app so very , very frustrating!! 

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6 months ago
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Daz_WrightContributor I
posted in Controllers and Music services
Managing different rooms on iOS

Does anyone have any idea how you manage different rooms on iOS now? The Sonos app, on my iPad defaults to the first alphabetical device but then refuses to switch to a group playing on another device. It works ok on Android. I say it works ok, it’s a stupid number of button presses but I can do it.I’ve no idea why it would always have to default to devices alphabetically, rather than the last device used as it used to, but it seems strange you can’t access other devices that are playing.I press the device button, get a list of devices, uncheck the one I don’t want, check the one I do want, press apply and it returns to the one I don’t want. 

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6 months ago
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bellaCatContributor I
posted in Controllers and Music services
New App May ‘24

The new app is a disaster. Can I have the previous version back please? I used to be able to add tracks to Tidal playlists from Sonos - not any more. I could play anything from any source - not now. It’s a fuck up beyond fuck ups. It looks a mess and I don’t know where anything is any more. Sonos, get this shit fixed or I’m selling the lot.

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6 months ago
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b0w0e0r0f0Contributor I
asked in Controllers and Music services
How to remove ALL my playlis, library, history, bookmarks, speaker names, etc data from play.sonos.com

I exclusively use my sonos speakers inside my secure home network. I do not need to have remote access. I do not want any of my internal music information to be stored in the cloud/internet irrespectively of the perceived benefits. I just dont need it - when I listen to my music on Sonos I am always home and if I am home I am connected to my local network, I absolutely dont see the reason for play.sonos.com.Having said that, I cannot find any way to remove my sonos.com account and ensure all the data that is associated with this account is securely deleted. Is this even possible?Any help would be appreciated.

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6 months ago
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DerekaspinwallContributor I
asked in Controllers and Music services
update wifi settings

I had previously set up my Sonos system ( 3 zones) all was great!! 👍 I had weak signal at times and so I installed a signal booster around my property.  my phone  etc now automatically picks up the boosted system sonos continually picks up original router. How do I set my Sonos to forget original router and find booster.?thanks for assistance.   

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6 months ago
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The GirtEnthusiast I
asked in Controllers and Music services
update

Hi everyone. Just noticed on the latest update that the build is 80.00.08 on mine it is 80.00.04, no big deal I am sure, but can anyone explain this & has anyone got the same as me? Many thanks   Pete 

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6 months ago
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bluesmanAvid Contributor I
posted in Controllers and Music services
sonos Era 100 Trueplay

Is it worth using TruePlay on a pair of Era 100 speakers paired in Stereo. New Era 100 arriving today to make stereo pair. I  used TruePlay on  previous One / One SL stereo set up, didn’t do it with the  Era 100:as it sounded ok out of the box. 

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6 months ago
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Rene MikkelsenContributor I
asked in Controllers and Music services
Key feature of the sonos app has now disappeared !?

Unable to add to queue?The key feature of the Sonos app has always been to build and orchestrate the queue - and now it's suddenly gone?! It's a scandal.Can I somehow go back to the old app?

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6 months ago
Schlumpf
SchlumpfProdigy II
asked in Controllers and Music services
Can‘t add myTuner Radio stations to my Sonos

Can someone test and confirm that trying to add any station of myTuner Radio to my Sonos produces an error message?

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Barelds
6 months ago
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BabsMazzContributor I
asked in Controllers and Music services
sleep timer

I never usually comment publicly, but being a long-time user and lover of Sonos I am now considering moving off to another system. System. It is useless to me, all of the functions that I used, including the sleep timer, the volume controls which are very unstable and the functionality of this new update has been horrible. Horrible. I have no idea how this was even allowed to push out to the public. Do they not have any beta testers?? Rev. Back to the old system. If it ain't broke don't fix it.  

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6 months ago
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Sam_hhTrending Lyricist I
posted in Controllers and Music services
Alarm Clock Error

The alarm clock has been back since 80.00.08, but ....The alarm clock with a desired wake-up time of 6.30 only wakes up with a two-hour delay, at 8.30 am. Could it be that the current local time is not being used?

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Bumper
6 months ago
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