Answered

Sonos was unable to add the music folder

  • 1 December 2022
  • 3 replies
  • 2683 views
H
Userlevel 1
Badge +2
  1. Manage drop down menu: Choose Music Library Settings: Press +
  2. Choose “another folder or drive connected to my computer” (as my music is not in “My Music Folder”) 
  3. Browse: choose folder where my music is : Users/MYNAME/ Dropbox/iTunes 
  4. Next → SONOS WAS UNABLE TO ADD THE MUSIC FOLDER, ACCESS TO THE SHARED FOLDER IS DENIED - CHECK THE USERNAME AND/OR PASSWORD 

I read some other posts about this problem, so I already did the following two possible fixes: 

  • System Settings: Sharing: and I turned ON File Sharing and Media Sharing 
  • System Settings: Privacy & Security: Full Disk Access: +. and I added Sonos, so that it can access data on my Mac. Then I restarted Sonos.  Still doesn’t work 

I'm not sure what to do next.   

DETAILS OF MY SYSTEM

iMac 2019
macOS Ventura 13.0.1 

Sonos Controller for Mac
Sonos OS : S2
Version 14.19

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Best answer by Jamie A 15 December 2022, 12:00

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3 replies

Airgetlam

Since I’m not an expert in this area, I’ve got only one question, which may or may not be useful. 
 

The path indicates the name ‘dropbox’ in it. Is this data you’re attempting to access stored on your computer itself, or in the Dropbox ‘cloud’?

Bruce
H
Userlevel 1
Badge +2

It is a folder on the computer itself.   

It used to work before, so I don’t think that can be the problem. 

Jamie A
Userlevel 7
Badge +16

Hi @HeatherChloe,

For Music Library errors, and specifically access denied errors, it would be best to reach out to our support team. They have the tools necessary to troubleshoot and resolve the issue with you.

I hope this helps!

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