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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 62,012 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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dethierpContributor I
asked in Controllers and Music services
Sonos app unusable - Stuck in infinite update loop

Hi all, SInce early June 2024, my Sonos app on Android is stuck in an infinite update loop. The app says a software update is available, asks to start the update, when I initiate the update the app says that my system is up-to-date, I then click on end and I’m back at square 1 where the app says a software update is available. I’m not sure if this refers to an app update or an update of the speaker software. I can’t get out of this loop. I can only send diagnostics. My Sonos app is completely unusable. I have to go through the Spotify app to use my speakers.I uninstalled the app, updated my android firmware, unplugged all speakers, reset the wifi routers. My system is 2 x One, Sub and Boost.  Do others have the same issue? I couldn’t find a recent post about this. 

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press250
press250Prodigy III
posted in Controllers and Music services
Adding a Windows SMB Share, Step-by-Step

For those who have been using the Sonos proprietary(ish) file sharing built into the about-to-be-deprecated Windows desktop client (SonosLibraryShare.exe), here are the steps to enable Windows 11 ‘native’ SMB file sharing (applies to Windows 10 with some nomenclature differences). Godspeed to all.If you’re running an up-to-date version of Windows 10 or 11, you’ll automagically get SMBv2 which is forward-compatible with Sonos. (SMBv1 and SMBv2 discussed at length elsewhere in these forums).1. Switch your LAN to “Private Network”Settings > Network & internet > Ethernet/WiFi- Select “Private Network” radio button2. Enable file sharingSettings > Network & internet > Advanced sharing settings- Under “Private networks” (current profile) section    - Set “Network discovery” On    - Set “Setup network connected devices automatically” checked    - Set “File and printer sharing” On3. Setup local account specifically for music file sharingOh man, I can’t tackle the whole “loca

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Dave C IrelandContributor I
asked in Controllers and Music services
app issues

Since the update I have continuous connection issues to my Sonos system costing thousands of euro. The answer it seems is to wait a number of months for Sonos to sort it. It’s an absolute disgrace, typical big brand treating its customers like crap. Only way to influence is to hit them in the pocket. I  was considering a soundbar plus new speakers and second sub for surround sound. Bought Samsung surround system instead to match my Tv. Is the sound quite as good…probably not but it works without the hassle and BS ! 

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KLOContributor I
asked in Controllers and Music services
Recommendations for a SSD NAS for Sonos S2

I am hit with the 913 error using a ReadyNas Duo v1, I gather because it uses SMB v1!. It seems I will have to buy a new NAS and move my music library over to it. Thank you Sonos.I started to research which NAS to buy thinking it would be nice to use a SSD, lower power consumption and maybe quieter running. It appears however that 99.99% of NAS drives are sold with hard disks, in fact I could not find any that are shipped with SSDs already installed. The drive would be used only for my music library, so write once when a new album is loaded and ready many times playing the music.Would be grateful for any recommendation for a SSD NAS for a music library and any thoughts as to why these are not more readily available. I am not overly techy so I do not want to build one just buy one.Pleased to see Sonos share price is dropping, perhaps that might get the attention of the Owners who seem to be oblivious of the carnage they have created with this update.

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rmccormack01Contributor I
asked in Controllers and Music services
Can only connect to sonos speakers if i first connect to one specific speaker/room

I have over a dozen Sonos speakers in 8 different rooms. After the “updates” I can only connect to a speaker/room if I first connect to the single speaker in my dining room. All speakers are Play 1 except one Play 3 (the dining room is a Play 1).  At that point, I cannot play a different station in any different room without first separating the dining room from the current station. 

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MyDigitalContributor I
asked in Controllers and Music services
Feature Request - Better/Undo Replace Queue

Please, for the love of God, include some way to make it more difficult to click the “Replace Queue” button on the SONOS S1 Controller app. Like, perhaps an “are you sure?” popup, or some way so one accidental click of the button doesn’t just destroy an entire queue. An undo button would also be a great shout.It’s infuriating when you compile a large queue, then accidentally click that button and all your hard work is undone.

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hilandladTrending Lyricist I
asked in Controllers and Music services
saving songs to spotify playlist post app update

Am I missing something,?I can’t see how to save a song to,one of my Spotify playlists post app update,surely Sonos wouldn’t remove this?

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MarkKW
MarkKWContributor I
asked in Controllers and Music services
cant access Apple music on Sonos

Cannot access Apple Music from Sonos app, Spotify no problem, error message reads reauthorise Apple account, trying to do this message reads network problem. Apple Music app plays when accessed on other devices 

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Long Time FanContributor I
posted in Controllers and Music services
New Sonos App Update Sucks Massively

Sonos really screwed the pooch on the update.  Nothing connects now, simplicity is gone.  What in wide world of sports were you thinking?????  Was there any real world testing done?  Massive screw-up.  Thinking of pitching what I have and starting over with another brand.  Awful product

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cpalmer74Prominent Collaborator I
asked in Controllers and Music services
Has anyone figured out how to install the old ios s2 app?

We know it’s bad, they have not provided guidance, and I can expect a few months before it’s back to ‘before the regression’ of features.  I just want to know how to install the old app. Need to move on with my life. No drama. My mistake for falling for their hype.  thanks!

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LobsterContributor I
asked in Controllers and Music services
volume adjustment - dont buy Sonos

I have been a loyal Sonos customer for at least 15 years, even invested in Sonos arc which is not cheap.Removal of the iPhone hardware buttons for volume control is a disaster.i have read all the arguments about blaming Apple etc. I just don’t care about this blaming each other. I am now looking to get rid of my Sonos system.m and would advise those looking to check other systems into this issue is fixed. no button volume control is a show stopper for me.the volume always comes on too loud and it takes too long to find the in app slider to adjust the adjustment slider is useless - not easy to adjust.the only time it is ok is when I am using TV with Arc - tv remote works well.all our music is Spotify. I would choose WiFi speakers that allow volume control from the iPhone buttons. a very sad Sonos customer. 

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EWN100Contributor I
asked in Controllers and Music services
New SONOS App - very poor - limited Spotify Playlists?

Hi, as many others have also posted about the poor quality, functionality, and poor look and feel of the new App.  Clearly its not popular and has been hurried through, and/or not very well thought out from a ‘real user’ perspective.SONOS, please supply a rollback option to S2 ASAP!Also, can any other iOS users confirm that if subscribed to Spotify, then the number of Playlists appear to be limited via the new SONOS App.  I have a couple of hundred playlists in Spotify, these used to show in the S2 app with no issue, the new App only seems to show around 30 Spotify Playlists in my SONOS Playlist library.  Can anybody confirm this is an issue too?Come on SONOS, please sort this mess out ASAP!!!

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PopeyespinContributor I
asked in Controllers and Music services
Amazon Music randomly stops playing since app update

Since the most recent Sonos app update, my Amazon music randomly sops playing in the middle of a playlist or queue. Not had this problem before and, wondered if anyone else experience the same thing?

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Ri-HiContributor I
asked in Controllers and Music services
Sonos won't play my tracks

I have been avoiding this: having forced my phone to hold onto the previous version until this morning and Sonos have forced the old app to stop working - so, thanks for that. Now, I connect, select music and click play… and it doesn’t. It pretends for 3 seconds that it will… and then it won’t. Any thoughts?

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dsdancisContributor II
asked in Controllers and Music services
since update components dont use speakers

Side update my components do not play thru Sonos speakers Now what? Tuner is. Yamaha R-5

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Creekside1Contributor I
asked in Controllers and Music services
connection from sonos 300 to amazon music

Hi, I have just set up a pair of  Sonos 300 speakers and want to connect to Amazon music. In the Sonos app, I can connect with my Amazon account and select my music but it won’t play through the speakers. Anyone help please? 

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Capt BContributor I
asked in Controllers and Music services
not working

Downloaded new app. Updated new app. Wi-Fi connected. Showing no content downloaded and nothing will play on any of my dozen speakers. Pandora or Apple Music. Channels and songs show when I try either one but when you hit play symbol nothing happens. Anyone else having trouble with the app.? Is it a software screw up with new update?

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Emeric LacourteContributor I
asked in Controllers and Music services
Playlist from Qobuz do not appear

I use Qobuz as music streaming platform. Since the Sonos has bern updated I can’t see any of my Qobuz playlists anymore. It’s strange because I can see my Qobuz favorites. Same issue with my wife. The new Sonos app doesn’t seem to be well functioning.

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fkugContributor I
asked in Controllers and Music services
how can i get the previous version of the app back? this one is useless

The new version of the app makes it extremely difficult to navigate with various sets of speakers in my house . Absolutely useless. No comparison with the previous version i urgently want back 

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greg_67Contributor I
asked in Controllers and Music services
Personal music library features removed in the new May 7 2024 app version

The new “improved” app version seemed to wreck all of the features that made a personal music library on Sonos usable. Two major problems:There is no way to search your own personal music library anymore Browsing your personal music library is extremely painful if you have thousands of albums. We used to be able to zoom in by first letter. Now if you want something beginning with a “T”, you have to scroll through hundreds of screens worth from “A”.Has anyone found a workaround for these?I know Sonos has been optimizing for streaming services these days. But completely abandoning support for your own hosted music library was not what I expected.

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anmatrTrending Lyricist I
asked in Controllers and Music services
News Android Sonos App Removed Access To TuneIn Station

All,my latest diagnostics: *The new Sonos App removed the classic TuneIn Station and so many radio station cannot be consumed. This is unbelievable. Apart from all the issues with the new app this is the worst.Now after the latest upgrade from desktop application the old Android app cannot be used anymore - again outrageous! I am not interested in using the new App as it does not work properly and removed very important services for me.What can be done the reset all devices to the previous state so that I an continue using the old app. I dont want to upgrade to a mediocre, service restringing application. *Moderator Note: Diagnostic number removed* 

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Laurel3Contributor I
asked in Controllers and Music services
service stops unexpectedly

When listening to SiriusXM the service unexpectedly cuts off every 15 minutes or so. Why? Never had this issue before with my Sonos system.

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Joolie30Contributor I
asked in Controllers and Music services
updated app: sonos playlists lost

Help!  Had 2 chat conversations with helpdesk as none of my  sonos playlists are there following the app update. They refer me to call technical help but each time i try, it is over 75 mins wait time. Can anyone here help me to resolve? 🙏🏼

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gmbardmanEnthusiast II
asked in Controllers and Music services
Amazon Streaming

My Amazon streaming has stopped as of this afternoon (1:30 EST).  Has anyone else experienced this?  I have rebooted, logged into Amazon with my credentials, etc.  No Luck.  Now, I have 9 speakers that are totally useless.  I purchased Apple HomePod which is my life saver for now.  I want SONOS fixed- the interface is more elegant on SONOS believe it or not.

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dan4885Contributor I
asked in Controllers and Music services
Moved - Now I cannot add Sonos Devices - Says Login as System Owner... I am!

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

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