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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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jsojazzAvid Contributor I
asked in Controllers and Music services
Scheduling Level 2 Technical Support

I was unable to add my music library. It had worked fine in the past but it was lost with a macOS update.I called Sonos support and after waiting over an hour I was connected.We went through the screen sharing and the support rep (who was very hard to understand) tried many times to sort it out. He failed and asked me to hold so he could talk to another level of support. No one was available so he created a ticket and I was told to expect an email in the next few days to schedule a lever 2 call.I got the email this morning that provided a link to a scheduling calender.The calendar was empty of time slots.At the top it says “Select Service Appointment Time” and has a drop down with a very long list of time zones.There is a button to move the calendar a week at a time - and a button to select a day on a full calender.Eventually, by moving weeks ahead I see an appointment time appear on the calender for 8:30am two weeks from now. That time will be difficult so I looked another week ahead

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MrPommeroyContributor I
asked in Controllers and Music services
systemkontolle kann nicht übertragen werden

Ich versuche, in der Android App den Anweisungen folgend, die Systemkontrolle auf meinen zweiten Account zu übertragen. Komme bis zum Fenster mit der Bezeichnung “Bei Sonos anmelden”, soll mit Klick auf den “Weiter” fortsetzen. Der Klick bewirkt leider gar nichts.Die app auf dem PC ist gar nicht für Verwaltung geeignet.Vielleicht schickt mir Sonos ja ein iOS Gerät, da soll es angeblich mit gehen?? Moderator edit:Google Translate-I'm trying to transfer system control to my second account following the instructions in the Android app. I get to the window labeled "Log in to Sonos" and am told to click "Next" to continue. Unfortunately, clicking has no effect.The app on the PC isn't suitable for administration at all.Maybe Sonos will send me an iOS device, apparently it will work with that??

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nickghoughContributor I
asked in Controllers and Music services
Switching rooms

Let’s face it, the new app is still rubbish. It should never have been launched in this state, clearly wasn’t tested and although the CEO finally admitted there are major issues it was all too little too late. Perhaps he (or his board) should be thinking about him taking FULL responsibility for this shambles. I still miss features from the old app (as mentioned many times in this forum) and simple functionality is very poor. I have four Sonos systems in my house and the simple act of switching between them is constantly an issue. It fails to switch. It ends up playing in the wrong room or returns a ‘couldn’t connect - try later’ message. So infuriating. You say you are working “day and night” to fix the issues, but are you really? It doesn’t feel like it. You have many customers who have spent a lot of money on your kit trusting it will work as promised but it clearly doesn’t. I for one am looking at alternatives. I know I’m not alone. 

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Kdm239Contributor I
asked in Controllers and Music services
Can’t connect speakers back to app

I’ve recently moved house and changed WiFi networks.  I’ve followed all the steps in resetting the 3 speakers I have and connecting them to the app - the app confirms every time I’ve tried that they’re now connected, plays the chimes etc etc. Also when deleting the app and reinstalling to see if it would work it identified all my speakers on the network when signing in. However, I still can’t view ANY of my devices on the app, it still shows as ‘No products found’ even after it’s just confirmed they’ve been added… I’ve tried resetting the WiFi, deleting and re downloading the app, factory resetting all the devices again and still at a loss. Tried support chat but nobody is available and nobody is answering the phone lines.  If anyone could please help that’s maybe had this issue before 🙏🏻

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AjTrek1
AjTrek1
posted in Controllers and Music services
Sonos App on iOS and Android

There are a lot of post claiming that Android is having severe issues with the Sonos app. Granted there was a bug that caused the app to crash on Android (approximately 2-3 weeks ago). That appears to have been fixed. I’m an iOS user (iPhone 15 ProMax) however, I wanted to experience the Sonos app first hand in Android so I purchased a Galaxy Tab A9 plus 11-inch 2024 model. It a relatively inexpensive model compared to other Android and iPAD tablets and/or devices. My iOS is running 17.6.1 and Android is on Version 14. The Sonos App is 80.06.03 and 80.06.04 respectively.My iOS device and Android devices both mirror the same in the Sonos app. It doesn’t matter on which device I make a change; the mirroring is not lost.  

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StarmontTrending Lyricist II
asked in Controllers and Music services
missing music services

After returning to house having been away for 4 days all my music services are gone! They are grayed out and non functional. Tried to add Apple, Prime and Sirius and in every case it won’t work…says try again!! Any idea what is wrong now with this crappy app??

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Twig2Contributor I
asked in Controllers and Music services
unresponsive volume control

Apologies as I’m sure this is already widely complained about and discussed. Since the major app update my volume control on my app has been hopeless. Is there anything I can do to improve things as my multiroom system has become almost unusable.

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jsmileyzContributor I
asked in Controllers and Music services
Redundant Album Listings from Mac Music

Since software update, I can’t search my library by first letter or name on the app…. When I list albums, compilation albums have the album title listed for each individual songs, so have the album over and over listed, making a very long scroll list. I long for a search button. 

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BarrypgTrending Lyricist I
posted in Controllers and Music services
Overlaid (Misplaced) Search Music Library search box obstructs Music Folders navigation

The latest Sonos iPhone app update (80.06.03) and the latest Sonos IPad app (in landscape mode) has an issue with an “overhang” of the “Search Music Library” box on top of the “Folders” button.When I go to “Music Library” and then scroll down to “Folders” you can observe from the screenshot (from an Iphone 14 Pro Max) above that a “Search Music Library” button now overhangs the “Folders” tab. So if I try to click on “Folders” to navigate to my various music folders, it instead opens up the “Search Music Library” window.Sonos needs to space this out correctly and leave some room between the two buttons.

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David BlumbergContributor I
asked in Controllers and Music services
Sound control dialogue duration

I have 8 rooms grouped together. When I want to adjust the sound volume in any particular room I need the volume adjustment to stay up longer than 2 seconds so that my eyes can fine the correct room annd adjust the slider. It’s frustrating chasing after the dialogue as it closes prematurely. Sort of feels like whack-a-mole.

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Piotr ComputerContributor I
asked in Controllers and Music services
System down

Hi,Out of nowhere my Sonos system is down. The app cant find any of the devices and trying with finding them with Bluetooth doesnt work.Just pressing play on a device works but nothing else. Havent done any changes to the network which the app suggests.Anyone familiar with this issue?

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Swanson3Contributor I
asked in Controllers and Music services
products adding, but not showing on the app

Just moved into a new house, and had WiFi set up. I factory reset my sub, and ARC so, I could add them to my new WiFi. They add, but then don’t show up in the app. 

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heje123Contributor I
asked in Controllers and Music services
Search

HiEver since updating to the new app search hasn’t been working. Get an error each time where I am prompted to check services. What is wrong? 

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Stephane71Contributor I
asked in Controllers and Music services
creation d'une play liste

Bonjour Depuis la nouvelle appli Sonos ( intégration casque sonos)je n arrive plus à classer mes musiques dans mes playlists existantes?Je peux les intégrer dans mes coups de cœur ou favoris mais rien de plus..Pour info, j utise Android..Merci pour votre aide Moderator edit:Google Translate-HelloSince the new Sonos app (sonos headset integration) I can no longer classify my music in my existing playlists?I can integrate them into my favorites but nothing more..For info, I use Android..Thanks for your help  

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KB17435Contributor I
asked in Controllers and Music services
total loss of system after reloading new sonos app

I couldn’t get Sonos to stop playing pandora. After unplugging everything it would resume pandora even though I had paused on the app. I deleted Sonos and pandora apps to get it to stop.  After reloading the Sonos app, it can’t find my products , even though when you first go to settings you see all my products for about 1 second until it says no products found.   I could not get it load, said it was not compatible with sonos2. I reloaded original Sonos 1 app. It only loaded one product, a gen 1 play 5. Then, it told me that my play 1s are not compatible with Sonos 1. This after Sonos 2 told me not compatible.  Long and short, I only have one of eight products that will successfully pair with the system, though all will let me go through the green light/ orange light/ switch to Sonos temp WiFi , then says not compatible. Crazy part, if I go to pandora that I had to reload , it has every speaker available to me EXCEPT the play 5 that Sonos let me load. I can only use them with pandora a

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almazri
almazriProdigy I
posted in Controllers and Music services
Spence: S2 isn’t coming back

https://www.theverge.com/2024/8/20/24224754/sonos-ceo-old-s2-app-re-release-cant-be  

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Andy44516Contributor II
asked in Controllers and Music services
cannot find line-in option under my sources in app

I have era 300 speakers, the Sonos cable for connecting a record player, and a record player with built in speakers (and therefore a pre-amp). When I connect the line out from the record player to the era 300 via the Sonos cable, I get no sound and I can’t find the line-out option in the app. My only source is showing as TV. What am I doing wrong? My era 300s are set up as surrounds rather than a stereo pair if that helps.thanks, Andy

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SbuyleContributor I
asked in Controllers and Music services
Phone sound won’t play through sonos when connected via Airplay

I can play music through my Sonos via Airplay just fine as long as I’m using Apple Music or SoundCloud. But if I want to play something off my iPhone like a video from my photos app or a video from tik tok nothing comes out of the Sonos. I’m using Sonos One and Play:1 speakers. 

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Classical LoverContributor I
asked in Controllers and Music services
no play button

It is Aug 21, 2024. Since May I lost the PLAY button for a any folder or album. I inquired previously and the chat tech stated this would be fixed in an update. This problem persists after two updates since my inquiry. Is the issue going to be addressed soon? If I want to play music in a folder or album it can only be done using the app on my pc but not on my android phone or tablet. On my phone or tablet I can only play one track at a time.Also, as noted by many others, I have not been successful adding my music library to sonos. I followed sonos directions and tried many suggested approaches without success. These are basic functions for any music player. A big investment in speakers throughout my home and there is no way to play my music.

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Welshmark64Contributor I
asked in Controllers and Music services
unable to accept terms on use on Sonos App on iphone

Brand new user to Sonos. Downloaded the Sonos App to iPhone but was unable to use, as the button to accept terms of use button is greyed out. Have then downloaded Sonos App to iPad and been able to accept terms of use there and get started using new Sonos Roam. This is not ideal as wish to be able to use Sonos Roam when out of range of Wi-Fi in garden. Can anyone suggest fix to get the Sonos App working on iPhone so I can actually roam using my speaker. I have already checked/tried:Checking I am on latest version of IOS  Updating App by deleting and reinstalling  Deleting App rebooting iphone and reinstalling App 

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io360Contributor I
asked in Controllers and Music services
New Sonos App is sooooo slow. Literally unusable. When will this be rectified?

When will this be rectified? Its incredibly frustrating to know this is a no brainier rollback situation. The new app was obviously not tested correctly and is a major downgrade for usability and customer experience. Based on the feedback being received in this forum the question is When will this be fixed?

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Palco
PalcoContributor I
asked in Controllers and Music services
Sonos app + Samsung phone

Hello,Why doesn't the application show the alarm clock and sleep timer item on the Samsung S23+ (Android) phone?For Motorola Edge 30 Neo (Android), these items are displayed...Is it the app or Samsung's fault?Thanks P.

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HPCContributor I
asked in Controllers and Music services
Sonos access to music apps

Sonos won’t access my music apps. How do I fix it?

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MarsdenContributor I
asked in Controllers and Music services
Tunein is randomly playing pre-roll ads ... all I want is to add an internet stream to Sonos

Why is this not native functionality in Sonos? Now that you have removed Tunein and replaced with Tunein (new), preroll ads are playing before streams that have zero advertising. Oh and the migrated original Tunein links no longer work via the very buggy play.sonos.com which is determined to play on the wrong speaker, is unable to understand local groupings and laggy as  

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AndyFlavaContributor I
posted in Controllers and Music services
Bigs, bugs and more bugs:

I’ve had enough. I’ve been a loyal customer of Sonos for many years, but the latest app has turned a rock solid product into a beta product.Reliability is now intolerable. Dropped songs. Dropping Atmos tracks half way through. Not being able to add albums, it’s a shocking, shocking state of affairs. How can a global, well respected company do this to its customers???? I have had enough. These speakers are now paperweights. I will invest in some other technology. These speakers are now only good for the trash can. 

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