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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,111 Topics
  • 55,519 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8111 Topics
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Doddy2Contributor I
asked in Controllers and Music services
sonos app

I recently purchased a used Sonos amp and having connected to it last month through the Sonos app it is no longer working.when I log into the Sonos app to try and reconnect the amp the app gives me a message advising I need to login as the owner?

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Airgetlam
5 months ago
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ThingyTrending Lyricist I
asked in Controllers and Music services
New app shows same system twice

I’m having a weird issue with the new Sonos app. Since upgrading it now shows my Sonos system twice (one in a black window; the other grey. Photos attached). I only have one system, but it appears to have been installed twice (?) It usually works, but when I use it, it starts playing in one room (Back deck) and won’t connect to the others (Living room, Kitchen). If I try the “other system” it eventually connects, but I often lose volume control. I often have to go back and forth between the two systems this way. The controller display also often “sticks” on the first song played, meaning if I play, say, a Stones album it stays showing the first song from the album. If I play a new album or playlist, the same first Stones song is displayed (although it will play new music).Some background: I have two newer Sonos Amps and one Connect Amp. One of the newer amps is connected to “Kitchen”; one new amp is connected to “Living room” and the Connect:Amp is goes to “Back deck”. My system worked

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5 months ago
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nevnejContributor I
posted in Controllers and Music services
LiveOne does not play on new app

LiveOne is my main music streaming service and it no longer works with the new app.I can access LiveOne through the Sonos app, and can see station selections and favorites, but when choosing to play a station, a message appears “something went wrong”. I already tried disconnecting the LiveOne service and reconnecting, reauthorizing, uninstalling and reinstalling the LiveOne app, etc.Please fix this, you have taken away my music!

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5 months ago
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Burnzy303Contributor I
posted in Controllers and Music services
unable to finish beam gen 2 set up

Hi.just got the beam gen 2 - but i cannot add it to my system. It says not registered, lets fix it. Plays the chime, then i press the button at the back as instructed, and then it says “adding beam to system” then fails after couple of mins. Im using the latest version of iphone app ive reset everything router, phone, beam. I cant get hold of anyone, live chat i go up in the queue not down.  completely at a loss of what to do, if they hide all features behind an app it needs to be absolutely faultless. does anyone have any ideas? it not i guess ill have to return it which is a shame, as it sounds/looks amazing    Thanks in advancelouis 

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5 months ago
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ram9825Contributor I
asked in Controllers and Music services
new app

Trying to respond, long time Sonos, 10 devices, new app is terrible.   Crashes, errors, and cant use it to find what was obvious.   Way to kill Sonos!

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5 months ago
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mazi1965Contributor I
asked in Controllers and Music services
connection spotify sonos

if I select album within the sonos app it say default

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Gabriel Z
5 months ago
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Knut EismannContributor I
asked in Controllers and Music services
Inbetriebnahme

Hallo ihr sonos Profis, Meine sonos arc ist neu und ich habe die mit dem Handy und dem Router angeschlossen. Leider kommt nach Fertigstellung immer die Meldung kein System gefunden. Was mache ich falsch? Bitte helft mir mal. Danke Knut  Moderator edit:Google Translate- Hello, Sonos pros,My Sonos arc is new and I have connected it to my cell phone and router. Unfortunately, after completion, the message "no system found" always appears. What am I doing wrong? Please help me. Thanks, Knut

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K
5 months ago
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Thewizard2000Chromatic Producer I
asked in Controllers and Music services
Unable to install sonos one since the new app update!

Since 3 years i have sonos one devices and never had any problems for installation. But since 3 days since the new app update: IMPOSSIBLE TO INSTALL THE DEVICE AFTER 3 HOURS OF WORKS. i reset sonos one (3th generation)i deleted sonos onei made a hard reset of the sonos onei made 5 attempsERROR CODE WHEN UPDATE THE DEVICE: 1002  (EVERY TIME) BAD UPDATE 👎👎👎🤦 Moderator Note: Modified in accordance with the Community Code of Conduct.

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5 months ago
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GubGubTrending Lyricist II
asked in Controllers and Music services
Desktop App New Issues

Hi, I have done a search but can’t find this being discussed anywhere so I hope this is ok.Since the release of the disastrous new mobile app I have been using my desktop controller to control my system (as I am streaming a local library from a NAS) until such time as Sonos restore the functionality that was previously available. However, I have noticed that since the release of the new mobile app, certain functions of the desktop controller have also stopped working, such as volume control and equalizer. Has anybody else experienced this problem. If so, have you found a way around it? Has Sonos said anything. Will it be fixed alongside the mobile app issues.This really has been a spectacular own goal by Sonos. I only hope everything gets back to normal soon and they learn from this catastrophic episode. Just me then… Moderator edit: combined posts

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Corry P
5 months ago
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ianrkContributor I
asked in Controllers and Music services
Unable to use Deezer anymore

After I had to upgrade to latest Sonos App (Android phone and tablet), I can no longer access my Deezer streaming service on my Sonos system. It tells me to install Sonos 2, but that never worked for my system, and has disappeared so I cannot download anymore. Is there anything I can do other than change my music streaming service (I’d rather not)?

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5 months ago
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omegafluxxContributor I
asked in Controllers and Music services
Spotify not able to find Sonos Speaker Intermittently

HelloI purchased a Sonos Era 100 yesterday, and it seemed to work fine. However, occasionally Spotify won't be able to find the speaker in the Spotify App. If I reboot my phone it will appear but I don't think I should have to do that.There doesn't seem to be a pattern, if I'm able to find the device immediately after rebooting my phone, 30 minutes to an hour later it will stop appearing. The same thing happens if I power cycle the speaker.Doesn't seem to be permissions, anything else I might have missed? I have unlinked and relinked my spotify/sonos accounts through the app.

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5 months ago
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RumncokeContributor I
asked in Controllers and Music services
group volume control

I really miss not being able to control group volume, by room, independent of overall group volume. In the new update there are multiple steps to follow just to change volume individually in each room!! Also, the ability to mute any single room isn't there anymore??!!  The only option there is to remove that room from the group  that doesn't make any sense!! The new update is disappointing for this reason, but not this reason alone. I wonder what was the underlying reason to take that ability away?? 

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5 months ago
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CluttersContributor I
asked in Controllers and Music services
sonos app search not working

Sonos is showing I have the latest app but I can no longer find artists or albums of any type using the search bar in their app.

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5 months ago
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MurpholasContributor I
asked in Controllers and Music services
personal media library

Why did I lose access to my personal media library when the software was updated??How do I reconnect my personal media library??? 😥

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5 months ago
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SladestAvid Contributor I
posted in Controllers and Music services
New Sonos App

I have just read this article about Sonos new app:  https://www.theverge.com/2024/5/9/24152675/sonos-new-app-bad-reviews-response-statementWell, your spokespersons border on arrogance towards your customers. In my case I have spent many thousands of dollars with your Sonos equipment since the very beginning of Sonos in the early 2000s. And today here is a disrespectful gesture on your part towards your customers who have helped you establish yourself as a high-end company. There was no notice before inviting us to download this new app and no apologies to customers since. I feel like an hostage now!  Worse, the company is arrogant by saying that “it takes courage”!! It takes stupidity. Apart from the design of this new app, it's the biggest downgrade I've seen in my life in technology, it's downright retrograde. What was the pressure to release this new incomplete app onto the market which is a big step backwards for users by removing the alarm clock function and access to our Library.

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5 months ago
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HuskyContributor I
asked in Controllers and Music services
snooze in One SL app

I am missing a snooze option in my One SL app, or i simply can’t find it. Is snooze possible in One SL? Pls help. Thanks!

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5 months ago
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DanielNowraNSWContributor I
asked in Controllers and Music services
sonos One SL

Hi Guys i have spoken to the help desk multiple times and got no we’re. i have purchased 9 x Sonos One SL and cannot get any to connect thru the Sonos app at all and about to return them so this is my last effort as so far it’s a s*** experience  I have tried to connect to 4 diffrent routers and 4 diffrent phones with no luck and even the Ethernet port….. I get to the paring screen add wifi password than unable to connect.  can u please help I keep getting told the speakers trying to update but it cannot update  Moderator Note: Modified in accordance with the Community Code of Conduct.Moderator edit: combined posts

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5 months ago
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ReleaseRogerContributor I
asked in Controllers and Music services
Software quality

Glad (in a way) that’s it’s not just me finding current and previous Sonos software versions are horrendously poor.  Is there any QA performed? Does anyone have a plan with where the software is heading? Does anyone there even give a crap any more? 

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5 months ago
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annie bel yazidContributor I
asked in Controllers and Music services
derniere appli

comment récupérer la bibliotheque musicale et les stations radio mis dans les favoris ? par exemple France Musique et FIP ne sont plus actives

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5 months ago
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Tylorg34Contributor I
asked in Controllers and Music services
Private system

Hey, we are running a business and use a sonos system to stream music to our customers and employees, we do use a streaming service that we pay for, however some of our employees are being devious and are connecting to it and playing music off a different service, is there a way besides changing the wifi password to prevent this from happening>

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Airgetlam
5 months ago
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MaartenolContributor I
asked in Controllers and Music services
why is the new app so bad

Since the last update nothing works, I can’t find anything, please turn it back 

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5 months ago
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MurppgContributor I
asked in Controllers and Music services
Sonos System does not work

Greetings,I have a subwoofer and arc, and three move twos. I have a subwoofer and arc, and three move twos. Recently Sonos updated their app and it broke all of my connections and access to my system.I called Sonos support and they were not very helpful and it appears their support personnel are not trained on their products.I have updated all network settings, except for the subwoofer that won't connect and allow me to update it.  I tried hardwired Ethernet cable and Wifi to update subwoofer.All of my account settings, including Music has all been removed, and does not work.I tried to call Sonos and waited 70 minutes only to have an untrained support person whom could not help.  He was asking me to to help him  with product it appeared.i have turned off power, reset routers, and have done all remedial steps i am very frustrated with my $2,800 purchase and it is not very reliable. 

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5 months ago
RIB Runner
RIB RunnerContributor I
posted in Controllers and Music services
search on local nas not possible

Tje ne update is completely focused on streaming services, but many steps back if you use a local NAS with your own music. It is not possible te search anymore?? 

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5 months ago
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tpappasContributor I
asked in Controllers and Music services
Group Volume Slider

Since the newish app update (black icon), when adjusting the grouped volume, it doesn’t seem to adjust some speakers (they stay at the same volume as if you hadn’t changed the group volume). Definitely never had this issue on the old app. Anybody else experiencing this?

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5 months ago
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AxelmanContributor I
posted in Controllers and Music services
Sonosnet in new app

SonosNet setup seems to be removed in the new app

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5 months ago
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