Controllers and Music services

First - Congratulations Sonos on bringing Apple Music lossless streaming to your platform.I noticed that when I have a paired set of Play:5 speakers, I can stream Apple Music in lossless.However, if I pair a Sub to the Play:5’s I then lose the lossless connection.  I am assuming (perhaps incorrectly) that when you pair two Play:5's with a Sonos Sub, the Sonos system is configured as a home theater setup. In this mode, perhaps Sonos prioritizes synchronized audio playback and bass management over lossless audio?Please advise if there is a way to configure a room with a Play:5 pair and a Sub to receive lossless streaming from Apple Music.  Thanks!

 How long before Sonos just renames their apps to "Something went wrong"? Every time I try to play music it involves 10 minutes of troubleshooting.

I’m sorry but I am absolutely bloody furious.When the new S2 app came out I abandoned it within minutes and have been using an older version of the app (via APK Library).Yesterday when on the Windows app it told me I had to upgrade my system. It gave 2 options - upgrade Now or Later. Click on Later and….the screen just reappears. I couldn’t use my system until I had upgraded, so I did. Windows app continued to work OK.But I then discovered that I had to upgrade the Android app, so reluctantly I did.All my favourites are greyed out. As are my Playlists.So I’ve come to a grinding halt. How on earth do I play the stations I’ve been playing for years via the Android app. Any why, for F’s sake, do I have to sign into my Sonos account to check Network, even just bloody date and time.So effing frustrating.

Confused.  You can see my phone is connected to wifi but the app is saying not connected.  I have 2 SL that I keep connecting but when I go to do the One it looses the entire system.  I have reset, rebooted,unplugged, reconnected, etc.  Things could play from spotify but I couldn't get sonos app to connect and so couldn't play from multiple speakers.  We had a great party last night despite the fact I couldn't get these damn speakers to work.  Why is it so hard?  We ended up getting out a JBL that had no problem connecting.  Sad.  You aren't winning new customers with this app.  It should work.  I run a business with this wifi.  No problems.  Why are these speakers such a hassle to connect?  I used to be able.to connect and reconnect wifi on my phone and the app would randomly connect.  What can I do to fix this?

I’m on version 80.06.03 of the iOS app and I am still unable to search or manage my local music library through the app. I’ve removed and re-added the library using the desktop app, uninstalled/reinstalled the app itself and even done an app reset but still no luck. Am I missing something simple here?

I’ve got a five speaker system and ever since the new app update I’ve got two speakers that constantly groups themselves together.It’s always the same two speakers and the routine is: I separate them, as long as one speaker is used they stays separated, but as soon the speakers are in idle for a while they become grouped after a while.

I’ve tried now on several occasions to link iTunes to the Sonos app.i can see it, it’s authorised and I can grab but the tunes don’t play!  can anyone help

When will our playlist be available again. I had it for awhile and I hope they still have it... Can you give us a time frame? Thanks

Of you're like me and despise the Sonos app and the inability to use apps like you tube (well technically any app since the Sonos app only works 1 out 20 times). I've found this app called Air Music, that allows you to cast audio to your Sonos speakers using any music service or app/player/webpage that produces audio for Android, it's basically the closest thing to Apple Airplay that if found. I can just launch you tube or spotify or my local file player and cast the audio without having the headaches of being forced to you use Sonos beyond terrible interface, highly recommend it, it's been total ges changer for me and actually makes Sonos products useable.  https://play.google.com/store/apps/details?id=app.airmusic.trial

I used to think that the desktop version of the Sonos app was not very exciting and could use some work.But since this new app disaster I have come to cherish it and I kiss the feet of the engineers who decided not to do much to it.A case in point: I used to add web-based radio stations using the "manage"drop-down menu and those stations would be added to the My Radio Station section of TuneIn and could then be added to Sonos Favorites.Comes the new Android and IOS versions of the app and TuneIn is gone to be replaced by TuneIn (new) and that does not have a My radio Station section.But guess what … the desktop version (at least the Apple version)  still lets you add the old TuneIn service ...the one with the "My Radio Stations"section.You can use the service from the desktop app, but those stations are greyed out and cannot be played on the Android and IOS versions.Had it not been for the desktop version I would have seriously considered throwing the whole thing out of the window...

We have a pair of Sonos Era 100 speakers in stereo, all working ok. I updated the Sonos App today and for some reason the neon lights on the speakers are now permanently on. The previous app had a way to turn them off. I can’t find it on the new app. Any idea where it is now, or is there another way to turn the lights off. Any advice appreciated.

It does not matter what streaming service I utilize.  A picture is worth 1000 words, and this is an illustration of a  completely useless app! 

What is going on Sonos. After trueplay was so buggy that you couldn’t get past the „continue“ button in the setup it completely disappeared this morning in the app.  also: why is the eq still not working? I’m living in small flat and my Sonos fives bass is annoying af.  any fixes? Yes, I’ve restarted the app/phone/speaker. 

When will the Alphabeat be back in my library, so I don’t have to scrolle all the way down. I have 500 artists

I have been reading all the messages about access to computer music libraries and nothing seems to be happening.  Sonos say they have updates to cure it but I still can't get my music library to show.  Very frustrating and I feel cheated by Sonos.  This can't be right.   Selling a product then changing how it can be used.  Supposed to be sorted in July August but it is September tomorrow and mine is still not working.  It used to be a really good system.  Error 913.   So frustrating.   Great improvement.  I hope they don't improve it anymore.

The web app does not update if change is made to whats playing, the pause/play button is a white square!  WEB app missing a lot functions, Music Library is not useful any longerDoes not match IOS choices.

I have returned after a few months away, update the songs app but now it will not play Apple Music or Bandcamp .. it plays songs radio. I have tried resetting the app and the speaker 

Hi all,I’m looking for some advice please.I’ve been using a Zyxel 310S NAS drive which has all my old CD’s saved on. This used to work brilliantly until the Sonos app was updated. I’ve been doing some reading and understand that the NAS is not compatible with SMB v2 or v3 and that it can’t be configured due to it’s age (6years old).I’m guessing that I need to buy a new NAS and transfer everything over. Can anyone recommend a solution that isn’t too expensive.Thanks very much.ps...I’m not overly techy, so please explain in layman’s terms :)

When listening to Spotify playlists, the same song plays over and over, even in the shuffle mode

HelloI am using Apple Music and I am quite sure that when I use Sonos app to listen to my Apple Music, my play count in Apple Music Data is not updating.That’s really a big problem because then, Apple Music won’t be ever able to give me recommandations based on my listening history.When I go to Apple Music app, the music I listened to shows in the recently played. But if I dig further, using a third app (like Marvis Pro) or a shortcut to show me Apple Music play count, I can see it’s not taken into account.I tried with one song in particular to play it only through Sonos app. During the last 4 days, I played it 10 times. The play count is still 0.Have you made the same observation ? 

Since the new Sonos was rolled out, I can no longer connect to my Sonos system from my Tidal app. It used to work flawless with the old Sonos app. Does anyone know how to fix this?.

The speakers won’t consistently play in a group - never an issue before - this is an app issue. The app won’t recognise any music in the speaker section. Have to totally shut down the app and the phone and have a hard reboot to have any chance however slim of it working.  I will not be purchasing any more Sonos products until the App is properly working. 

I recently purchased a Sonos Era 100 from Amazon and initially set it up while connected to my VPN, which was set to Russia. I discovered that Spotify isn't compatible with Sonos in Russia, which might be causing my issues. I live in Canada. I've changed my location on the web and reset the speaker, but I still can't connect Spotify directly through the Sonos app or the Spotify app. Currently, the only way I can use Spotify is via AirPlay and Bluetooth. Any advice on fixing this would be greatly appreciated

Well that was a shock, an old alarm that was deleted is back on the app, active and blasting a song through the home. By the time I had figured out what was happening and realised that I couldn't cancel the alarm my only action was to unplug each speaker. Unplugging may have been harsh but at 0415hrs I just needed prompt action. Any suggestions on what I can do to avoid this happening again?

The Sonos app doesn't work for me, since it's new and it hasn't let me connect for 2 days.