Controllers and Music services

I noticed over the weekend that when I stream from Roon to my Sonos system, 24-bit files are now streamed in their native resolution (up to 24/48). Previously, everything was downsampled to 16-bit. It seems that a Roon update from October enabled 24-bit streaming to Sonos. Anything higher than 24/48 is downsampled to either 24/48 or 24/44.1, but this means that a large portion of my library is able to be streamed natively without being resampled. I appreciate the Sonos and Roon teams for continuing to work on giving us this capability.

I know this has been requested before, but trying again :) I’ve only owned my Arc (+sub +surrounds) for a week, but I’ve already had a couple of times where the TV cannot see the Arc via HDMI-ARC so I get no sound. Having used other HDMI-ARC connected sound systems, this seems to just be a fact of life and I don’t think there is anything specifically wrong with my Sonos gear or set up. A good old ‘turn it off and on again’ is all that is required to fix it, but that is unfortunately an utter nightmare as the Arc power plug is buried away where it is very hard to get to. Please, please, please can we have a reboot device/system function in the controller app. Or even a key combination on the unit itself to get it to reboot. Apple provide the ability to reboot Homepods from the Home app and it is very useful.

Maybe one day these will be fixed ? Every time the PC is restarted this is loggedEvent 0 SonosLibraryService - Service cannot be started. The handle is invalidEvery time the Windows app is closed this is loggedEvent 1000 Application Error - Faulting application name: Sonos.exe - Exception code: 0xc0020001

I would like to see some new features in the iPhone app.  the introduction to screen widgets. Controller, what’s playing, alarm on / off an Easier way to turn an alarm on and off from the app.

Hi everyone. Sorry if this has been answered already but here’s my issue; I have just moved house and inherited a Sonos Connect Amp.  I have done a factory reset on it. I have brought my multiple Sonos One’s over and re set them up. They are all working (using the Sonos S2 app).  when I try add the amp it tells me I need to do this using the S1 app, so I switch to that app and as soon as the app opens, I get a message telling me I can do everything on the S2 app now. So I switch back and it’s just sending me in circles? any help would be appreciated.  thank you 

I just spent over $2000 on this system, loaded up my music… And it couldn’t finish. I see from past posts that it has something to do with a memory limit of older devices. I have this 32-bit application called Winamp that hasn’t really been updated since before Sonos released its first product. It handles hundreds of thousands of songs with no problem.What’s the work-around? I see support posted a link in a previous thread, but the link doesn’t work anymore. If I pare back my indexed folders, I can live with this, but this feels like it’s going to be the first of a series of software issues for something that’s supposed to be a premium product.

So now Dark mode is enabled?  It’s in settings-app preferences-appearance.This must have been part of 13:3:2  but I’m sue it wasn’t turned on then.  Seems to have been activated later, or maybe I’ve only just noticed, although no one else seems to have noticed either😳 

As per the title, nice to just let it finish rather than either stopping or waiting around to end of track because you’d like to hear it anyway.

Hello; I’m using a Samsung TAB A for my Sonos 2 controller, version 13.3. I want to upgrade to a Windows 10 or 11 Surface Pro 7 Notebook, so will the Sonos 2 controller load and work on a WIN  10 or 11 device? The online results are contradictory & not clear, nothing new there! Thanks, Stef 11

Hi there.  Just wondering if there is anyway disconnect from Tune-In Radio and just add internet streams with out it?  I've got all kind of urls I use with JRiver and on my phone.  Stream quality is higher, delay is shorter and no ads.Thanks

I’ve recently seen ads and promos being served via the iOS Sonos app.   I find it annoying and I don’t appreciate it, but does anyone else know about it?  

Hello,I’m using a tp-link P7 mesh wifi network (tp-link setup in access mode).I’m NOT using sonosnet.All my Sonos speakers (S2) work fine around the house but ios controller app (both on my iphone or ipad) has a strange behavior when I’m moving from room to room:app work ok then I go into another room everything looks fine on the app but no  display update to show speakers state, queue position, etc when I’m trying to do anything with the speakers from the controller (play/pause, changing source...), the app say it cannot connect to the speakers….The app works fine after a restart but if I move in another part of the house, it will not be able to connect to the speakers anymore until restart of the app.Any idea ?Thanks, Denis 

I have the following equipment, on three different floors of my house:Room A: 2 Fives (stereo pair)Room B: 1 OneRoom C: 1 Play:5 (gen 1)Rooms A and B are controlled by S2 (iPhone)Room C is controlled by S1 (iPhone)Everything has been working perfectly, exactly as expected, for quite some time. Last evening, though, though, I experienced a particularly annoying issue --Room A was active -- streaming from TuneIn Radio. Rooms B and C were inactive. The S2 controller suddenly popped up a message that an additional Sonos system had been found and was incompatible with S2, and it asked how I wanted to proceed.That is, the old Play:5 had been discovered by S2. I had the choice of adding the Play:5 (which of course would not be allowed) or taking additional action. ‘Taking additional action’, as far as I could tell, involved resetting the S2 system, which of course I also didn’t want to do.I was stuck in an infinite loop. Closing/reopening S2 by itself did not make the message go away. I final

Just over 2 weeks ago, my Sonos controllers have all stopped working correctly.They all say “No music selected” and the play/pause buttons are greyed out.  The queue sometimes is empty, sometimes shows an old playlist.  I actually found today that one of the controllers was telling me that it was playing something I was listening to a few days ago via Spotify Connect (but not any more). This is a problem on Android, iPhone and Mac.Also, the volume controls are weird - on the Mac, some of them are unusable, on the Android they are all positioned at 0.  (But on Android they still work when I change the volume.))I can play new music fine, but just not pause it once it starts!  Voice control from both Alexa and Google works normally and is the only way I can really control the playback.  Occasionally, after replacing the queue I can select something from the queue to skip to, but not always. Some other things work OK, like displaying and changing room groups.  I can also use Spotify Connec

Hello, it is quite appalling that you have no released even a public TestFlight of the Sonos app, for Trueplay, let alone addressed the reality it is tied to iOS/ipadOS version, more so than hardware. I am sorry that I kept up with my security updates and that your dev team cannot, despite access to dev releases etc. it’s not exactly as if you did not know version 15 was coming, let alone the iterations. I suppose the Google lawsuit captured that dev time. I am disgusted at your company and when your support tells me to use an android device, just is an absolute joke. Also, we cannot roll back formally as iOS/ipados14 is unsigned now by Apple. I have tried many of my devices and, all on the list, just pfffyttytt..,..  Thanks for actually trying in dev team. Please elaborate on a firm date for full functionality in this bait and switch. I mean come on it’s inexcusable what you’ve done and more so looking back to see it months and ago, then now again. Own your crap and fix it.     

How can I listen to old recent radio shows on Sonos. I can access them on my phone from the radio station web or app but I am unable to transfer to my Sonos sound system. 

This is really frustrating for the investment.  Sonos needs to cease with these popup ads in the controller immediately!

The Apple Music App doesn't allow you to to play shuffle for all the songs/albums when you're in Sonos, like it does when you're not in Sonos.  Is there a plan to change this?  It's such a great feature and would really like to see Sonos incorporate that feature. 

Is there a way to add a song from a currently playing station to a Sonos playlist that doesn’t stop the station from playing?

Hi, I've recently upgraded to the Sonos Beam gen 2, mostly for the Dolby Atmos, I'm thinking of upgrading my Amazon Music Unlimited to Ultra HD for the improved bit rate, will Sonos support the Dolby Atmos tracks available within this upgrade?

Hi, I have got Play1 and I am thinking about switching from Spotify to Apple Music, which means I would need to upgrade to a speaker, which supports Apple Music. My question is can I use the old speaker in a pair (with the one supporting Apple Music) or do both speakers need to support same streaming services in order to work in stereo? Hope I am making sense :) Thanks for the tips in advance.

RESOLVED - See first replyMy stereo pair of Sonos One has been working fairly well with the music library on my Synology DS218+ for years.Suddenly, a couple of days ago, when I tried to play a song, the Sonos app said “Access to the shared folder is denied - check the username and/or password.” See screen shot below.Troubleshooting steps taken:Re-enter login credentials Verify that smb1 is enabled on the NAS (it was, or it wouldn’t have worked previously) - see screen shot below Remove the NAS from the Sonos app and start over Re-start Sonos Re-start NAS Use IP address number instead of alphanumeric name for the NAS (even though the latter worked previously) Create new user account on NAS Try logging in via Sonos app on another device: iPad Pro running iOS 14, 2012 MacBook Pro running latest Catalina, and 2017 iMac running latest Big Sur.I’m still able to access the music library on the NAS via Synology’s mobile apps (DS Audio, DS File) using the same login credentials which previously

I saw the announcement recently of the new Dark Mode being available on the S2 App.But it’s not visible for me…I am using the Android S2 App, v13.3.2. I go into Settings > App Preferences. There’s no option called ‘Appearance’.I did a Logout/Login on the app, but that didn’t change anything.What’s going on? Is the Dark Mode only for Apple OS?

While on a Samsung Galaxy S9 with Android 10 I was able to at least resize the Sonos widget to 4x1 this no longer works on a Pixel 6 with Android 12. So I am left with a widget that takes almost half the screen for no reason. Please provide additional widget sizes or at least allow resizing.

My brother has an old Magnavox Grand Classic. I’m curious if there is a clever way to integrate this into the Sonos ecosystem. All I can come up with is tearing everything out of the inside and replacing with a One or maybe a Symfonisk. Is there a better way to integrate with more of the existing hardware?