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Why are ads being served in the Sonos app?

  • October 23, 2021
  • 10 replies
  • 725 views

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  • Chromatic Producer I
  • 61 replies

I’ve recently seen ads and promos being served via the iOS Sonos app.   I find it annoying and I don’t appreciate it, but does anyone else know about it? 

 

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10 replies

Airgetlam
  • 44779 replies
  • October 23, 2021

There is a setting on your account on the website, not in the app, as I recall, where you can turn them off. 


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  • Author
  • Chromatic Producer I
  • 61 replies
  • October 23, 2021

I’ve looked at my profile on sonos.com and I don’t see any settings.  Can you tell me where they are?


  • Lead Maestro
  • 10452 replies
  • October 23, 2021

Disable “Allow Pop-up Messages” under App Preferences in the Sonos app.

You can also try unchecking the Sonos App option under Contact Options in your Sonos profile settings.


Ken_Griffiths
  • 22016 replies
  • October 23, 2021

I’ve looked at my profile on sonos.com and I don’t see any settings.  Can you tell me where they are?

Go here:

https://www.sonos.com/myaccount/user/profile/

look for this:

 


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  • Author
  • Chromatic Producer I
  • 61 replies
  • October 23, 2021

I did see that, and I have only email checked off -- so Sonos is ignoring that setting with the new promos and ads I’ve seen.


Ken_Griffiths
  • 22016 replies
  • October 23, 2021

I did see that, and I have only email checked off -- so Sonos is ignoring that setting with the new promos and ads I’ve seen.

Perhaps toggle it ‘on’ and ‘off’again and see if that sorts it.👍


controlav
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  • Lead Maestro
  • 7876 replies
  • October 24, 2021

Please post a screenshot of such an ad. There have been reports of Amazon “ads” that were in fact curiously worded error messages.


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  • Enthusiast I
  • 15 replies
  • November 2, 2021

Lol, let’s throw in ads and enable them by default. If people dont like them, they can opt out in a hard to find setting. Great PO/PMs you guys have over there rolls 👀 


melvimbe
  • 9967 replies
  • November 2, 2021

Lol, let’s throw in ads and enable them by default. If people dont like them, they can opt out in a hard to find setting. Great PO/PMs you guys have over there rolls 👀 

 

I don’t know of any company that introduced ads and left it off by default, relying on customers to take the time to turn it on.   I get your point, but it’s surely rather ineffective to do it the other way around.

But I believe this ad feature has been around for quite some time now, I don’t recall if it was on by default or not.


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  • Enthusiast I
  • 15 replies
  • November 2, 2021

Lol, let’s throw in ads and enable them by default. If people dont like them, they can opt out in a hard to find setting. Great PO/PMs you guys have over there rolls 👀 

 

I don’t know of any company that introduced ads and left it off by default, relying on customers to take the time to turn it on.   I get your point, but it’s surely rather ineffective to do it the other way around.

But I believe this ad feature has been around for quite some time now, I don’t recall if it was on by default or not.

It’s more of acknowledgment on the PM/PO side that it’s an undesirable feature and intrusive.. overall advocacy for anti customer over pro customer.