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Tp-link P7 and Sonos controller problem

  • October 26, 2021
  • 7 replies
  • 159 views

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Hello,

I’m using a tp-link P7 mesh wifi network (tp-link setup in access mode).

I’m NOT using sonosnet.

All my Sonos speakers (S2) work fine around the house but ios controller app (both on my iphone or ipad) has a strange behavior when I’m moving from room to room:

  • app work ok then I go into another room
  • everything looks fine on the app
  • but no  display update to show speakers state, queue position, etc
  • when I’m trying to do anything with the speakers from the controller (play/pause, changing source...), the app say it cannot connect to the speakers….

The app works fine after a restart but if I move in another part of the house, it will not be able to connect to the speakers anymore until restart of the app.

Any idea ?

Thanks, Denis

 

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7 replies

controlav
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  • Lead Maestro
  • 7876 replies
  • October 26, 2021

Mesh systems can be tricky. Some notes (though not specific to TP-Link) at

As the problem seems to be with your phone specifically, switching to SonosNet (which is the usual solution) may not help.


el rubio
  • 477 replies
  • October 26, 2021

hi @dgillier it looks like your mesh network does not work well with your iOS devices and you loose connectivity moving from one zone to another - do you have the same issues while streaming video and moving from one room to another?

 

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  • Author
  • Avid Contributor I
  • 12 replies
  • October 28, 2021

@el rubio : No I don’t have any problem with streaming (video or audio software).

What I don’t understand is the controller not being able to connect again to speakers while I’m in another room (after moving).


controlav
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  • Lead Maestro
  • 7876 replies
  • October 28, 2021

@el rubio : No I don’t have any problem with streaming (video or audio software).

What I don’t understand is the controller not being able to connect again to speakers while I’m in another room (after moving).

Because of the mesh. Your router is confused: when your phone switches to a different mesh point it is confused and messes up the SSDP broadcast/multicast, used to find the players. Probably worse when the phone is connected to a different mesh point than your speakers.

Streaming audio or video from the internet is not relevant to the issue here: what is critical is device-to-device communication within your local network, and that is clearly challenged on your network.

 


el rubio
  • 477 replies
  • October 28, 2021

Just for diagnostics sake, could you disable the meshed network and check if your iOS devices pick up correctly the cells between the different access points?

 

Corry P
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  • Sonos Staff
  • 9145 replies
  • November 1, 2021

Hi @dgillier 

Thanks for your post!

Are you still having this problem? If so, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.


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  • Author
  • Avid Contributor I
  • 12 replies
  • November 2, 2021

@Corry P Still have the problem, will get in touch with tech support, thanks !