Controllers and Music services

Hi, I’ve got a Beam Gen 2, sub mini & 2 One SL’s as surrounds. They’re working & sounding great. But on the S2 app under the Surround Audio setting page,the Surround Distance categories are not activated and no adjustments can be made. Have I done something wrong in the setup or has this category not activated for some reason.thanks, Mike.

It appears that the recent Sonos update, 13.1, is broken with regards to non-ASCII characters in files when updating the library. I have a job that daily generate 30 playlists, and the format of the name of the playlists is Pnn Artist - Albuim.m3u. They are located on a NAS from Synology that I have had for quite a few years.For instance, there is a file of which the name is P05 - Järngustav - Tiden läker inga sår.m3u. But in the Windows controller, this appears as P05 - Jrngustav - Tiden lker inga sr.m3u. In the Windows controller I see a square with a cross in instead of the å and the ä. Another example is P23 Cicala Mvta - Live at 磔磔- 結成20周年記念.m3u. Here all Kanji characters comes out as question marks. And it is not only matter of prettiness; when I open the list, there is nothing there, and I can’t put it into the queue.This was working without problem until yesterday, until it was broken. It obviously needs to be fixed - and fixed soon! 

I currently have following setup:Playbase, Sub, 2x Play 3 for movie and music. All speakers combined to a surround set.I want to change the old play 3 with new 2 x Sonos Five for better sound for music. And I want to use these speaker as well as surround speakers in the rear of the room.That means all Speakers (Playbase, Sub and Sonos Five as Sourround Set.The Sonos Five can play Ultra HD streamed from Amazon.Does I will have also this quality when I use the Speaker together with the other speakers? Or need I separat the Sonos Five from the other to get the full resolution.    

Hi I play Spotify on my phone or laptop and stream this to the Sonos Beam (is also connected to hdmi arc connected to my Sony android tv). When I stream from Spotify directly to the Sonos setup everything is ok.But when I play audio from the Sony android tv and play the Android tv app from Spotify it only plays the beam. And not the obeying the Sonos beam + stereo Sonos one group setup.    Also the sound quality is also less on the beam only (android Spotify to Sonos beam).I want to display the current song on my Sony in my house. And Spotify online displays a tiny rectanglewhen I play and manage this from phone or laptop.Any suggestions? 

sorry for my poor english since end of september, tracks i have listened from youtube music on Sonos doesn’t appear in my Youtube history on other apparels ( PC or phone)any idea?KR   

How can I disable the Sonos iPhone app haptics (volume slider) without disabling haptics globally in the iPhone settings? If no control exists, please add it. 

Hi - Has anyone successfully group a stereo pair of Play 1s in the same room as the Connect? I have a Connect set up and a stereo pair of Play 1s set up, but the S1 app won't let me have them be in the same room. If I select "Porch" for one of them and then attempt to set the same room for the other, "Porch 2" is then listed in the room choices and not just "Porch." Arrgggghhh!

I’m dredging up what seems like an older topic, but one with conflicting answers out there--connecting Sonos to an iTunes database on a Sinology NAS.A few months ago, my Sonos system stopped connecting to my iTunes database, hosted on a Synology NAS with their latest DSM software. I'm not sure if the problem started with an update to the Synology’s DSM, or something else. I deleted and re-added the library, but to no avail. It’s odd, the library indexes, but whenever I try to play a song it says that the file cannot be found. I did some initial online research, and saw that there--at least previously--had been issues because Sonos would only work with SMB1. But then I saw other posts that suggested the problem had been solved.Fast forward a few months, and I finally had the time today to call Synology support. After two calls, nothing solved, second tech said they’d call me back in five minutes but never did.First tech had me change settings to permit SMB1 communications, despite dire

I've spent hours on the phone with tier 1 and 2 and no one knows anything about setting up a media server or how to troubleshoot the errors they generate. Even the email follow up link the last guy sent me generates a system error. Sonos is worse than Facebook. 

How can I play playlists that I created on Spotify on my Sonia system. I have already added Spotify as a service on my Sonia but I can’t find a way to reach my Spotify library playlists to play on Sonos

I have devices in several rooms and control everything from my iPad. If I am listening, for example to music or a podcast, I have full screen display however if I change listening rooms the display invariably drops down to a narrow band at the bottom of my screen which I have to tap to restore full screen display. Although not a great problem, I do find it annoying particularly if I change rooms several times during listening.I contacted Sonos support and was told that this is the way the app is designed to operate!!! I replied simply , “Why as it’s very annoying?” “What is the reason for the app being designed to do this?” The only response I have received since are two customer satisfaction emails! Not very satisfactory to say the least.Anyone else find this frustrating?

Can anyone assist in adding the BBC Sounds to Sonos services. I've followed the usual process for adding the service but as soon as I return to Sonos app I get a message stating unable to add account? Any ideas out there?

There are many occasions where I listen to audio within a tab on my Chrome browser. It would be nice to be able to capture the audio and stream it directly to Sonos. Same with YouTube.

While on Android 10 I was able to at least resize the Sonos widget from 4x2 to 4x1 this stopped working on Android 12 and it still doesn't work on Android 13. So I am left with a widget that takes almost half the screen for no reason. Please provide additional widget sizes or at least allow resizing.

Can Sonos put an update so you can adjust the volume level of Arc just in the same way you can independently adjust the volume levels of the Sub and Sonos Ones (surrounds),  when all four are linked in a home theatre set up. Since the new firmware update the Arc sounds more suppressed /muted.Also, it would be very useful if in a future firmware update if Sonos can add to the existing EQ treble and bass, an additional mid-range level adjustment. i.e. User adjustable treble, bass and mid-range too! This would really help those who want to tweak vocals and mid-range in music and movies like they do with bass and treble. It would be particularly useful for soundbars like the Arc, but also would be nice for other standalone speakers too. The dialogue enhancer feature is too restrictive and does not work with pure music playback (non movie) and is not a substitute for mid-range EQ level adjustment.

I still find previous version was the best as current sound feel low ( Lack of sound stage ) and insufficent of volume. It require high volume to meet with previous version. Anyone have such feeling, I hope SONOS can reconsider ver updates as previous dialogue is much clearer too.

Hi,I am using 2 sonos amps (the recent models) with a bunch of sonos architectural speakers.The hardware is great, the sound is excellent... but. I can confirm after extensive testing that android streaming and sonos is not a very good idea.Ok, it works…. for a while… and I can make a work again. But at home we have a mix of iphone’s and android devices. Airplay works in 100% in the cases ok, always. The problem are the android phones, after a while, of after using Airpay… it doesn’t work well any  more. Yes, the solution of re-authenticating spotify works, or rebooting the amps. That works, but, it remains extremely annoying. I am 100% sure this is not a network problem. It is a problem of not being 100% compatible with android. And certainly the mix of Apple & Android devices to control the amps. Sadly, I already extensively discussed this with Sonos support … but they always put the blame somewhere else. And if you can make it work again… there seems not to be any problem. No, n

My samsung galaxy10 connects yet volume controls won’t function. when I increase the volume it decreases it straight away. Orange light cycles back and forth with blue light. This happens if I use controls on roam or on phone.

Hi, I’me developing a custom music service for SONOS in wich custom playlists are provided to be playes (Spotufy alike).I’ve implemenented the required endpoints and I can see while debugging that the GETLASTUPDATE and GETMETADATA endpoints are called and that the information is show in the APP (Playlists lista, track list by playlist and artist and album info).The issue is, When I try to reproduce a complete playlist or a track I get a “Unable to add songs to Queue) message and no call is done by the app to the API.What am I missing here?? Bellow you may find some of the endpoints output.Request:<getMetadata xmlns="http://www.sonos.com/Services/1.1">        <id>root</id>        <index>0</index>        <count>100</count></getMetadata>Response:<ns1:getMetadataResponse>         <ns1:getMetadataResult>            <ns1:index>0</ns1:index>            <ns1:count>9</ns1:count>            <ns1:total>9<

Hi, I can't seem to find Twitch on my Play 1 speakers. I usually use either Alexa or my Android phone to use Sonos. A few other music streaming services are available, like Mixcloud. Will Twitch be available? A lot of my favourite DJs only play on Twitch.

Hello,I would like to suggest a new feature for the iOS App of Sonos. It would be great to have profiles for the EQ that automatically set at a given time the EQ according to a preset config/profile.E.g.: I could create two EQ profiles that automatically adjust the EQ once a given time is reached (skipping loudness in this example); “Profile Day at 8AM” with Bass +10 and Treble +5 and “Profile Night at 9PM” with Bass -10 and Treble +0.→ That is it for the basic feature! The Sonos sound system seems to be currently unaware of the night/day time and does not adjust accordingly.Most of my home and/or smart devices etc. are “going to sleep” (and “wake up” as well) at a given time I set; dimming the light, filtering blue light etc. and that would be an awesome feature for the sound system as well. More ideas for fine-tuning or extra features:Support different profiles for different days; this way weekends could have “a little extra hour of full sound” or something like that. Smooth transiti

Dear Sonos,why is the Sonosapp top 1 cpu consumer (accumulated) on windows?https://i.imgur.com/bijUOBb.pngThis is ridiculous. When the app is idle, it shouldn’t consume anything.Looking at it with ETW, it seems it redraws everything every 0.000000000000001ms?You know there are more efficient ways to do that, right? 

There is a nightmare I have where i can’t log in to a really important site because I can’t remember my password, or at least the one I can remember isn’t accepted. However, there is a “forgot your password” button and I am emailed a reset password email, which I follow, to a new password that is accepted by a website, a forum, but not where I want to log in.ON the Sonos App. I am baffled that this nightmare has come to life: Sonos app asks me to log in but doesn’t accept my password. I reset and am directed to the website. When i go back to the app, again I am told the password is incorrect, but I can reset my password. And so the merry go round continues. I know the propagation of the password information can take a few minutes, or that you can’t update an account that doesn’t exist. Doesn’t apply. I also thought I should update the app, that might fix it. Oh, you need to login to update... So how is it reset my password on the Sonos app is broken and how do i log into my Sonos app s

Hey I’m sure this has been asked before but having spent some time searching the forums I can’t find a definitive answer.Can I play Apple Music Lossless audio through my Sonos system? My understanding is that this isn’t possible through the S2 app, but does this work via Airplay? ThanksRex

 Hi, I have recently attempted to reinstall the Sonos app for Windows (11 64 bit). I uninstalled the version I had as it could not connect or find my system. I am getting the above error when attempting to open the app at the end of the install process.  Any ideas?