Skip to main content
Answered

stuck at “getting port ready

  • November 20, 2022
  • 3 replies
  • 432 views

System working fine this am & then it just stopped. Logged back in & only 1 room shows as avail. I have inside & outside. Unplugged everything & got a message to add a new net work & now I am here for 40 mins. It will not let me escape. Any assistance will greatly appreciated!

 

Best answer by Corry P

Hi @bs23457 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - there’s a connection issue between your phone and your Sonos system.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

buzz
  • 24632 replies
  • November 20, 2022

Force close the controller.


Corry P
Forum|alt.badge.img+19
  • Sonos Staff
  • 9133 replies
  • Answer
  • November 23, 2022

Hi @bs23457 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - there’s a connection issue between your phone and your Sonos system.


  • Author
  • Contributor I
  • 1 reply
  • November 23, 2022

Thank you!