Components and Architectural

This topicHas sent me to the brink of throwing away my entire system, yet my “Troubleshooting” thread is marked as “Answered”.It clearly is not.Shouldn’t the OP be the only one who can mark it as such? (Did I somehow mark it as such? I’ve never felt this issue is resolved...)

I have a full home Sonance in-ceiling setup. 4 zones each using 1 Connect each. Recently one of those zones stopped functioning properly.The zone has 2 in-ceiling speakers. Max volume has always been limited to 85% so don’t see how it would be a “blown speaker” issue.When I turn the volume all the way up (so 100% of 85%) I can hear music playing very softly on both, almost like it’s at 2% volume.Every other zone is working fine. I disconnected/reconnected the power and outputs from the Connect but that didn’t solve anything.Not sure what to try next. Obviously with the system/speakers being in-ceiling its not going to be easy to follow wire terminations, so hoping it wouldn’t be that.

Hi everyone,I'm facing big problems with dolby surround recently - it seems to be connected to the 14.16 update. My livingroom setup contains a Sonos Amp with 2 Stereo speakers connected and 2 Play:1 as surround speakers. Since today (apparently the auto-update ran earlier this morning) the Dolby Surround output does not work anymore. Sound is only coming through the 2 analog stereo speakers in the front. In the past 5.1 sound was distributed correctly between all speakers (as in the setup there is no "center” the center channel is divided to the two fronts)I did a surround channel test using an XBOX Series X and could confirm that only the 2 front channels are working. When it is supposed to play the center, rear, or sub channel the speakers remain silent. This is only happening for Dolby Digital - the surround test for DTS is working as expected, all channels are active and the center channel is distributed to the two fronts.Additionally, the S2 App shows "Dolby Digital 2.0” as input

I disabled the WiFi on amp (since its plugged in ethernet) but when I do this the sub stops working on WiFi.Do both have to be either on WiFi or ethernet in order to work?

I have 4 Connects (plus a Roam) on my Sonos 2 system. They are connected to my Bose speakers in 4 rooms.The speakers in 3 rooms are working fine, but 1 room is not. It happens to be the large main room on my system, where there are several speakers which are controlled by Bose.All 4 Connects and the Roam show up in “about my Sonos system”.I realize this might be a Bose problem, but I have tried everything on my Bose remote without success, so I thought I would post here first.Thanks in advance for any help.

I have a 25 year old Cambridge Audio CD player plugged directly into a Sonos Five. Most CDs sound great, but some newer CDs sound distorted. How do I fix this? Do I need a new CD player? 

Please can someone help Virgin Radio keeps cutting in and out when trying to listen to it? Only recently started occurring but as it’s the only thing we listen to on Sonos quite frustrating. 

Hi, I have the optical feed stutter from my playbase. I’ve submitted diagnostics 1070387794 in case that helps. The stutter was particularly bad just before I pressed the submit diagnostics buttton. Then it was milder during the submit. It’s settled down again since and might be like this for a few hours until it randomly starts up again. I’ve replaced the optical cable without making any improvement. What else could be causing this? ThanksMark.  

Sonos Roam works without any issue, but after fully charging the other day has a steady blinking red light. It is annoying. Any idea how to stop?Thanks.

I have a very annoying ’problem’ with my Sonos speakers, that I’d previously spent ~£500 to remedy this ‘1st world problem’ by buying a 2 bay NAS with SSD’s.Unfortunately, I’ve had to RMA one of the SSDs so I’m back to relying on my NAS’ with mechanical drives for the time being … so re-encountering this lovely ‘feature’ that is just downright annoying.To explain and set the scene …I add a folder of music from the NAS, say a 12 track album, then play the album ...If the Sonos has to wait for the NAS to wake up, it’ll fails to play the first handful of songs, claiming can’t connect/lost connection and yet happily plays the rest of the album in the same folder on the same bloody NAS!!! Those ‘missing’ tracks are then completely unavailable to the Sonos now!You have to physically yank the power cable for this situation to remedy even when the NAS is fully awake, as the Sonos refuses to accept that the ‘missing’ songs are there/playable.I have 5x Play 5’s and 1x Play 3 set up in 3 ‘groups’

I have an arc soundbar, two, one sl rears, and a gen 3 sub. When Dolby Digital plus surround is available, I get an audio delay compared to video, i.e. lip sync issue. Slowing the audio will make it worse.  I am using a 2019 Samsung that only has HDMI ARC.  I’ve tried many settings on the tv with no success. Any ideas? Do I need a TV with eARC due to high data transmission requirements?

I need to use some of my speakers (x2 Play 5, Gen 1) on the S1 app and also have a Playbar on the same system - which i just use as a standalone speaker for a different room. However, I also have x2 Play 1 speakers and a Beam (gen 1) which I'm currently using on the S2 app.The problem is that when I open the S1 app to use with speakers in some of my rooms, I get an annoying popup telling me that I can use the S2 app with these speakers - but may first need to upgrade them to latest software (that seems to be wrong - they're incompatible). There is no way to close this popup screen and so I can't actually use my sound system. It's driving me crazy. Can anyone help with this? 

I am so over my Sonos system.  I’m very frustrated with what shouldn’t be so difficult to figure out.I got my Sonos Playbar, Sub and 2 speakers Jan of 2020.  Last year in September, I moved to a new place with new router, etc.  In my new house I setup a Ubiquiti UMD Pro with a switcher and 3 WPs attached to the switcher. When I go into my App, my account, system and services&voice are grayed out.  When I try to Select your Product and it searches for nearby products, I get nothing.  Devices are plugged in and on. When I select join nearby system it says “We can’t find a Sonos system on (wifi network name).  Did you make changes to your router or network settings.”  When I go through the process and try to find a system, it says Sonos not found.  Make sure you’re signed in and your mobile device is connected to the internet an don the same WiFI as Sonos. This is extremely frustrating and I can’t find a solution.

Hi ya, I didn’t disconnect my speakers from the old Wi-Fi, how do I set up the system in the new house??Probably very simple but I can’t work it out,Thanks for the help

I have a number of playlists created in Plex. Most I can play with Sonos, but the ALL MUSIC one throws an unable to add playlist error, as does a large music one I created 

My Playbase suddenly failed to connect to the rest of my system. I have tried to reset, and it is unable to be found. It works with a wired connection, so seems to be a WiFi issue. I have read a bunch of similar problems with the Playbase at the community. Any recommendations? Diagnostic number: 1113609003

I have 4 sonos play speakers and had the system for approx 8 years. Over the past few months the connection to the system has been very temperamental with the trouble shooting steps working maybe 1 in 3 times.  I am using the same router, in the same position and do not have issues with any other devices connected to the network.  The system is unusable for some time and getting to the end of my patience with the system.  

Hoping someone can help with vinyl set up using Sonos Connect. I’ve had this same system working previously prior to a house move but now seemingly am banging my head against the wall.  I have the system set up as Turntable > Connect > Amp (with wired speakers connected). Initially I set this up, selected the Line-In and was getting no output from the vinyl playing. To check, I switched over to Sonos Radio as the input and had the smooth sounds of Cruise Control playing straight away through both the wired speaker and a separate Sonos 1 I paired the Connect to in my system. So that told me the signal is going from Connect > Amp & speakers.I looked at the Line-Out Level and started trying Fixed or Pass Through. This resulted in the vinyl coming through the wired speakers just fine, but left the Sonos 1 coming through incredibly quiet even when up to near full volume in the Sonos app.  If anyone has encountered and/or mastered this problem in the past please do pass on any w

My Symfonisk speakers are used as all-time connected to my Mac via airplay.Both speakers and Mac Mini M1 are connected via ethernet cable to the same switch.Music playback normally works when changing system audio output from system speakers to Symfonisk pair and they will work without issues, but that “depends”. Depends on that is some audio (youtube, program, spotify) making noises is still active on a computer. If I stop playback of anything for 1-2 min and try to play something again - from browser, movie - there is no sound. I need to change again output to built in speakers and again - to Symfonisk pair.Saddly I need to stop my playbacks many times during my working day I need to answer a phone and that makes that I need to each time flap the output - this is very annoying issue.My diagnostics 1781489933

This problem occurs when I am playing music via Spotify in a group and I try to adjust individual volume in the Sonos app.When I adjust the individual volume on one speaker, it affects the volume on every other speaker in the group. Also, the speaker I am adjusting bounces to different level.This just started happening today. It worked for two years without this problem.

Hi all, I’d be very grateful for any advice on the following. I own a Sonos Port so we can send audio to an external line-out source via the Port’s RCA outputs. It has been running glitch-free on our Unifi system for well over three years, alongside our many other Sonos devices.A couple of days ago, I noticed that although the Port showed that content was streaming from it, output was not being heard via its RCA outputs. Power cycling the unit did not resolve the issue.To try to troubleshoot, I hard reset the Port by holding down the button on the back of the device while connecting it to power. And that’s when my nightmare really started. I went through the process of setting up the unit. At the risk of hijacking my own thread, I do need to note in case any one from Sonos is reading this that the setup experience for this product is horribly inaccessible to me as a totally blind person. Rather than simply joining our existing Sonos network, the iOS app prompted me to connect to the PO

We have wi-fi and internet intact. All products have power and a unit is hardwired via ethernet to router. Nothing has been changed - though we have been experiencing a lot of drop out these last few weeks. Anyway, today we are no longer able to access/connect to sonos. Tried all the recommended fixes. Nothing. I can see no reason why it shouldn’t work, but it doesn’t. (Have just updated mac os on laptop, but that should not interfere with my iphone...). Im using S1 app. Sonos help sequence sent me here...

A SiriusXM station will be streaming to a Google Nest Hub Max and when I open the Sonos app the Google Nest Hub Max stops streaming saying the SiriusXM account is being used on another device.  I didn’t play or even search for anything on SiriusXM through the Sonos app though.  All I did was open the app on my phone.  I hit no other buttons.How do I fix it so I can listen to SiriusXM on my Google Nest Hub Max in one room while listening to music (not on SiriusXM, on Google Music) through a Sonos speaker in another room?

Diagnostic #: 1733700773

I’ve had Sonos for several years and if you have just one or two speakers it’s pretty easy years… But I have a home where I have 7 Amps wired into my homes speaker system… More often than not some or all of the amps don’t show up in the Sonos app.  Super frustrating… And then thought well I’ll just use the wireless connection to connect into my Wi-Fi… Wow… I had to find the eight digit pin number on the bottom of the amp… Really an eight digit pin number? This is my Holmes Soundsystem… Who is the geek that decided we needed an eight digit pin number… And when you flip over the amp… The numbers are so small you have to take a picture of it and blow it up just to read the numbers.  Super frustrating… This could be such a simple system that could be completely plug-and-play… But no when you get the geek Bada nerds involved they have to turn everything into a gigantic production.