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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,963 Topics
  • 27,624 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4963 Topics
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GLO YogaAvid Contributor III
posted in Components and Architectural
Speakers in a group drop out...then come back...help

Well, this one is annoying. I have a Yoga Studio and have 6 Play 3’s mounted on the walls, when you switch tracks or playlists or even when they songs run themselves and switch to the next track at least half of the speakers drop out, but within 30 seconds they all reconnect. Internet speed is 300MB+ and I did try turning off the modem and router (just those 2) and for a short time afterwards the audio was switching perfectly no dropouts at all. Then today we are back to speakers dropping out again.  In conclusion, the audio will drop from certain speakers and return within 30 seconds without intervention, the system consists of 6 Play 3’s, 2 SYMFONISK’s, a Connect, and a Boost. If anyone has a solution or idea please share, one of my teachers ditched this epic Sonos system to use a JBL BT speaker for a class “because it works”, so please any help here is huge

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Stanley_4
2 years ago
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mcroby57Contributor II
posted in Components and Architectural
Apple Music suddenly not playing on new Sonos Play 1

Everything was working fine yesterday.  Today, when I turned on Apple Music from my iMac the Sonos Play 1 will not play the music from Apple.  I have checked all updates (Sonos, Apple) and still nothing.  Our internet is working as I am typing this on the internet.  White light on speak is on.  Apple Music plays on the iMac.  I don’t know what else to do. 

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2 years ago
Zander28
Zander28Contributor II
asked in Components and Architectural
Speaker(s) won't update

Woke up. Opened Sonos app. Attempted to stream my favorite program. App shows problem with system. Opened system program. It says bedroom speakers need to update. Tried to complete update - fails at the final step. Says try again. Made several tries. Still won’t update. Tried rebooting the two Play 5’s and the S2 sub. Still won’t update. Attempted to update one Play 5 with the other speakers unplugged. Update still won’t complete. System won’t let me unpair the Play 5’s or unpair the sub. Tried connecting left Play 5 to ethernet but system won’t let me disconnect from WiFi. What can be done to fix this problem?

4186
106rallye
2 years ago
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StevehindleTrending Lyricist I
posted in Components and Architectural
Sonos amp with Rotel ra-01 pre out

I am trying to use my rotel amp as a source selector to connect a tape deck, TT and cd player to my sonos amp using the rotel  pre out but getting no sound. Any ideas what I am missing?

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K
2 years ago
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Kate BooContributor I
asked in Components and Architectural
The OS on this mobile device is no longer support

Hi, we have two ipads controlling newer sonos products - the ipads are not new but are purely used for Sonos. Yesterday both of them came up with the message “The OS on this mobile device is no longer supported”The sonos app can no longer recieve updated. To fix this, update the Os on the mobile device or use a device with a newer OS. Do we have to replace two perfectly fine Ipads to continue using the Sonos app? They are fully up to date (OS 12.9.5 i believe). As mentioned they are purely for the sonos across two of our  wedding venues (new SONOS products that are expensive). To get rid of two perfectly fine ipads seems very un eco and not right. Is there a way around this?   

12186
controlav
2 years ago
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Mike22222222Contributor I
posted in Components and Architectural
Sonos port buzzing - connected to Crown XLi800

Sonos Port causing buzzing hum when connected to a crown XLi 800 amplifier. All new equipment. Thought the Port was bad - so got a second one and the same issue occurs. I tested with different sources (ie: phone connection) direct into the amp and no buzzing / hum occurred - it is just the Sonos Port that causes the noise. The buzz / hum appears to be at a constant level even when the volume is adjusted. Does anyone have any ideas? Appreciate any comments or ideas to get this resolved. 

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buzz
2 years ago
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SpyderlagContributor I
asked in Components and Architectural
Play:5 gen 2 doesn't connect on Wi-Fi anymore

Hi,I have a multimedia room using Sonos play:1, play: 5 gen 2, Roam and the sub. The problem is that my play:5 doesn't work anymore with the Wi-Fi. It only plays if I connect it with the ethernet cable. I reset it and tried to add it back to the multimedia room, but it didn't work…The ethernet cable is downstairs....and I bought Sonos because I wanted a wireless network!!Any solutions??? Thank you! 

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Airgetlam
2 years ago
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DCSTICKLEGSContributor I
posted in Components and Architectural
Ubiquiti Dream Machine

Planning to install Ubiquiti Dream Machine end of week. Wondering if there are any known issues with this router. Currently have 10 Sonos speakers on Sonosnet and 2 Moves on Wi-Fi. Thanks in advance for any input. 

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2 years ago
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Cigars_scotchContributor I
asked in Components and Architectural
Sonos Not Working With Verizon Internet and Eero Mesh

I recently moved and switched from Comcast to Verizon. Comcast required me to put the modem into bridge mode in order to operate the Sonos but Verizon did not.  We have a Play 5 and Sonos Move, and I also bought an Arc that I haven’t set up yet.  My issue is that the Sonos app continuously loses the network and I’m having to set it up multiple times a day.  Any ideas how to fix this?

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Ken_Griffiths
2 years ago
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PinguthepenguinContributor I
asked in Components and Architectural
how do i remove my sonos from spotify connect

Unfortunately one of my "friends" connected to my sonos using Spotify connect while at my home and on my network.  I have since placed the sonos in its own network and do a factory reset as well as removing spotify.   But my "friend" can still connect and play music when they arent here, which they find extremely funny especially at night.  We have resorted to having to unplug the sonos at night.   I did find another thread from 5 years ago but with no updates:- Please can anyone help otherwise I am going to have to bin this device  Thanks in advance 

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2 years ago
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CWildWolverineContributor I
posted in Components and Architectural
Sonos Connect:Amp + Sub skips the last 3 seconds of every song

I am using Amazon music, with my Connect:Amp and Sub. Whenever we play an Artists station, it skips the the last 3 seconds of every song. I cna hear the sub still producing sounds but the Amp does not. Exactly 3 Seconds of every song. It seems like a crossfade issue but crossfade is off. I've gone through the usual troubleshooting steps - rebooting the system, rebooting the router, changing the network channel, and deleting and reauthorizong Amazon Music all with no change. Any suggestions? I've searched here in the forum but every similar issue is more random as opposed to mine which is the last 3 seconds of every song. 

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ratty
2 years ago
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Dusty1971Contributor I
posted in Components and Architectural
sound issues with sonos connect

I’m having problems with sound from my Sonos connect.  It’s connected with phono plugs to existing amplifier. I play the music and can see it’s playing but get sound intermittently.  If I move the volume bar up and down on my iPhone I get sound but again only briefly. I have reset the app and connect but still does the same. Really frustrating to nearly get it working.  Could it be a faulty connect or am I doing something wrong    many thanks 

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buzz
2 years ago
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DM58Contributor I
posted in Components and Architectural
PLAY 5 Gen 2 line in not working

Need to play music through line in on Play Gen 2 in a simple plug and play mode as have multiple users with devicesHave followed all instructions for settings on website:Line in Autoplay etc etcHave tried with wireless enabled & wireless disabledHas intermittently worked briefly but then won’t work at allSpent many hours trolling through help...and working with amp/resetting app... and have even reset amp in hope of clearing any faults.This should not be so convoluted.Any ideas please?   

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buzz
2 years ago
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cmkenan8Contributor I
posted in Components and Architectural
Sonos Speakers Not available in Spotify App

Yesterday, when I logged into Spotify to play music through my Sonos, my Sonos speakers were not visible in the Spotify application. The speakers are still available in the Sonos app.I have had some form of my Sonos system up and running for around 2 years now. Nothing has changed since the last time I used the system. Power did go out since the last time it was working (I think), but I’ve lost power in the past without issueI’ve tried everything from unplugging the speakers, updating my phone and applications, restarting my router -- I even fully uninstalled and factory reset all of my speakers and re-connected them. They are still not visible in the Spotify app. When I uplugged my Five and my Sonos Move, they were temporarily available, but disappeared again. I’ve had no such luck with my Beam or Arc.This is true for both my iPhone mobile Spotify app as well as my Windows10 desktop app.The Move and Five are connected to my 5G network. The Beam and Arc are connected to my 2.4G network

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Ken_Griffiths
2 years ago
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EmmaaucContributor I
asked in Components and Architectural
new cable lead

I need a new cable to connect from my playbar to TV would anyone know the name of what I need was going to order off the internet 

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K
2 years ago
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Ghasem
posted in Components and Architectural
SONOS Amp dosent access to internet via FS sw

Hi Experts, We are going to use Sonos Amp for a Hotel. we connect AMP with RJ45 to FS S3400-24T4FP switch and run sonon s2 controller. The issue is that when we want to sign in to profile app say that “Network Problem Detected --- Check your intnernet connection and try again” but have a internet connection. Another point is that, via Pc we can ping AMP and also find IP address of AMP in sonos app and our DHCP. second point; we have Fortigate firewall but there is no any policy on it. I have tested AMP behind Fortigate but still issue persist.  Any help would be appreciated. Best,Ghasem            

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2 years ago
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Ty6270Contributor I
asked in Components and Architectural
playbar optical input issue

Have problems with play bar audio when watching tv. Have changed the optical cable, and rechecked connections. When watching tv, audio input is from tv to playbar via optical cable. the audio will start to skip at random times. If I flip the playbar around or set it down with a little force the sound becomes clear. Like a loose connection inside the play bar. Sometimes the skipping will start when changing inputs on the tv ( like Netflix back to cable) It’s not the optical cable as u can unplug and plug back in but the audio still skips  I can always get it to clear up after fumbling with the playbar  FYI when the audio starts skipping I can switch the tv speakers back on and the sound via the tv speakers is clear. The audio from the sound bar is still skippyany ideas?  Can it be repaired?

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Stanley_4
2 years ago
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BEKContributor I
asked in Components and Architectural
I have updated app but keeps asking me to update and won’t update speaker?

I am using Sonos 1 app with my older Ones.  I can’t seem to update the speaker. App is updated.   I can’t seem to get past the update app request.  I have rebooted speaker, removed and added app, rebooted router. Any help is appreciated!  thx 🙏🏼   

3252
B
2 years ago
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GauchoContributor I
asked in Components and Architectural
music cutting in and out

i have 3 amps set up on my system and lately the music shuts off and comes back every once in a while and sometimes it keeps playing in one area but not others and vice versa, wondering what the issue could be, seems to only be when I am using Spotify, everything is up to date and my internet is good thru out the house

16911
buzz
2 years ago
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mholmes205Contributor I
asked in Components and Architectural
Sonos 5; SonosNet shows WM0, but Netgear says that it is on Wifi

My system consists of the following:Sonos Boost connected via ethernet to my main router Sonos Arc w/ Sub (Both showing as WM0 in Sonos app) Sonos Port (WM0) Connect: AMP Gen2 (WM0) Playbar (WM0) Sonos Move (WM1) Sonos5 (WM0)All of this is connected to my Netgear Orbi 850 mesh system, with the boost connected via ethernet to the main router, and I have two satellite routers. All this seems normal to me, but when you go into my Netgear app, the Sonos5 shows as being on Wifi via 5ghz, while the rest of the system shows as being wired.I have factory reset the Sonos5, but it still shows up as being on the wifi.Why the conflicting info here? Why does the Sonos App show my Sonos5 being connected via SonosNet, but my router shows it being connected via the Wifi?

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2 years ago
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jeffuContributor II
asked in Components and Architectural
XM not working with Sonos

XM seems to be down again with you guys - works via streaming and my account is fine, but it won’t work via Sonos.

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Ken_Griffiths
2 years ago
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sea_sideContributor I
asked in Components and Architectural
Hi there. Got a playlist with 1600 songs on Apple Music & it just won't play on Sonos, though smaller playlits works just fine.

I get an an error 1002 (An error occurred while adding tracks to the queue).I read on another thread that it might have to do with some limitation from Apple, which would only work with playlsit of 1000 tracks and less… but I can’t (or don’t want to) believe that explanation. 1000 tracks is not that much!!Anybody here found a solution for this problem? Thanks a lot.

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Ken_Griffiths
2 years ago
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mdw79Contributor I
asked in Components and Architectural
Still having problem with Sonos amp stopping when using TuneIn during commercials

Like the title says, over a year later I am still having a problem with my Sonos amp stopping the audio during commercials when listening to TuneIn. The amp will show that audio has stopped and I have to restart the stream. This will happen every couple of hours through the day. It only happens when the audio trys to return from the commercials.If there is a Sonos support person, the diagnostic report is 475660968All of my Sonos hardware is hardwired and plugged into a switch Sonos Radio stations will play all day perfectly. There is no problem with any of my network cables All wireless is turned off as I will only ever use this product hardwired. Phone control is through strong wifi in my house, but that is really irrelevant since once the amp starts playing the audio the phone has no relation anymore I have two Sonos ports as well that will NEVER drop the audio stream. When they are grouped and the audio drops on the amp, they will automatically ungroup in the background.

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2 years ago
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angryandfrustratedContributor I
posted in Components and Architectural
Cannot set up Sonos AT ALL!!

I am becoming extremely frustrated with my Sonos. I use it in my office at work, I have moved to a different room, some 10 feet away and it stopped working completely!! It is on the same router and every time it says it cannot find the system, blah blah blah!!! I have done a factory reset, deleted the app, you name it I have tried it. I am losing my patience and have a very expensive paperweight!!!!!!!

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ratty
2 years ago
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jimatsonosContributor I
asked in Components and Architectural
Port only plays left channel (through both outputs)

Like it says -- My Port is playing only the left channel of the music it’s streaming, but through both outputs.  I’ve done the obvious cable switching, power cycling, and such, but to no effect.  I still only get the one channel.Other notes: If I put the Port into “dual mono” mode, I get both channels, but appropriately merged into a single mono signal.  I also have a pair of Play:1s, and I get proper stereo playback through them.  The Port is connecting to the network via Ethernet (I’ve tried a wifi connection, just to be sure, but the problem remains). Weird.  Any thoughts out there?  Thanks!

3042
J
2 years ago
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