Components and Architectural

Both ALAC and AAC files use suffix .m4a How does Sonos differentiate between these two formats

Hello,I live in a 2-floor house (ground level and 1st floor), which has 500 Mb/s internet connection. I use a TP-link Mesh wifi setup to distribute internet: 3x Deco M9plus (one is the main Deco attached to my modem) + 2x Deco M5.In my living room (ground level), there are 1x PlayBar + Sub + 2x Play 3 (just in a next room where the main Deco M9plus is). In this living room, there is also a second Deco M9plus using a ethernet backhaul. In the same level, I have another room where there is a Sonos Amp (in this room there is also a Deco M5 using wifi backhaul).In the 1st floor, there is a Deco M9plus attached with ethernet backhaul where there are 3 rooms (there is a Play 3 in each room; the last room has also a Deco M5, wifi backhaul).Everywhere in the house, I have at least 200-250 Mb/s wifi speed.Sonos setup is with wifi (WM).When I play Tune-In, all the speakers work well except the home cinema PlayBar+Sub+2x Play 3 group (wifi signal is ar

Got the Five on 11.11. Love the sound and turn on as often as I get the chance.In just the last couple of months, I noticed that the music stops after a while.  Initially I thought the playlist ended but lately, I started noticing a sudden stop in the playing mid song.I use a Linksys Velop mesh.  I have only the Five. Switched the channels on the Mesh, Reset the mesh.  Even unplugged, & reconnected my fibre broadband. Did a wired connection of the Five to the root (parent) router of the Linksys Mesh. Have also tried to uninstall the Sonos Five and re-install the Five. Here are the last 10 drops (Date:  Approx length of time I noticed it stopped) while playing a very very long playlist on iPhone 11  23.12.2020   33 mins 29.12.2020   1hr 03 mins 30.12.2020   16 mins 01.01.2021   49 mins 03.01.2021   1hr 38 mins 05.01.2021   1hr 26 mins 08.01.2021   58

Hi,Several of the search tabs in the S1 android app are causing the app to crash for me. In particular, Podcasts and Shows, Genres, Stations and perhaps a few others. Unaffected are Artists, Songs, and Albums. I can switch to the tab successfully, but when I start typing, the app unceremoniously closes. I’m on a Galaxy S9+. Anyone else experiencing this?I tried clearing the cash as well as reinstalling the app to no avail.Thanks,Stuart

Hi allI know there was much written about SONOS and STP and I have read all (as far as found) in the German and English community.I have no chance to get it run on my network. As soon as I connect the second SONOS to the LAN the network goes down.I tried to get assistance from SONOS and Netgear (the switches I use). No chance.I really would like to understand where the problem is.Maybe there is somebody who could help/assist? Would be very graetful.Thanks.This is my network: 

I have recently purchase an 85Q70T and trying to program the remote to control the volume for my Playbar. I’ve replaced the remote with Samsung, gone through the set up a number of times, Sonos blames Samsung, Samsung blames Sonos - anyone else find a fix for this? 

I am running the S2 App on an iphone. I have a Beam and two Play1s connected as a surround sound system and a Play One in my office. None are wired, so I am using a wireless setup. I find that several times a day my app loses connection to the system, then it pops back up again. During this loss, the speakers still playy music  (manually using volume up/down or pause play on the speaker also works) They also respond to Alexa OK when hte App loses them, So it looks like the speakers are connected OK to the router. It is an app connection issueto the sysyem. So I have removed and re-installed the S2 app. I have removed and setup the sonos system as new, I have turned off my router (left for 5 mins with no poweer) and ensured that I am using Channel 11 on the router. Still no joy. I culd wire my Beam to the router as they are close. IS that worth trying, or does anyone else have any other ideas?Oh, and I have spent some time with Sonos support but it didnt help. I’m entirely sur

I have five Sonos One/SL speakers, with two of them being in a stereo pair. I also have a Sonos Move. Since all of my devices are current generation products and I have an enterprise grade mesh WiFi network in my home (Unifi) I didn't think I would have any issues upgrading the system to S2. 90% of my listening is initiated with Alexa and is playing music from Spotify.   Unfortunately I have experienced continuous problems with all of my devices since doing this upgrade.   Devices drop off network L+R device will show a ? for one of the two speakers or only one of the two speakers will play. Alexa mysteriously stops working on devices. Can’t group devices for playback… one or more device won’t play at all even though the system sees it. Sometimes Sonos S2 app shows that a device is participating in group playback but also that the device is still available for another music session. I have rebooted devic

hello can someone help set up my sonos speakers as default speakers for my laptop and possibly tablet running windows 10 so I can use them when online when streaming youtube videos etc… I have the sonos app set up for sptify and youtube music already and that works fine 

I recently added a Sonos Five and turntable to my system.  The turntable is plugged into the speaker via Line-in.  When I stream music to the Five (or to a group that it is in), I have to click play multiple times.  At first it looks like it is going to start playing the queue, but then it just stops.  Also if I pause, it loses track of where in the song it paused and I have to start the song over.  It’s a minor grievance, but wondering if anyone else has encountered this and has a solution.

We have 2 Mac desktop computers in our house, both running Mac OS 10.4.6 (Mojave),ITunes 12.9.5.5.We have a Sonos Beam with 2 Sonos One Speakers and a Sonos sub.We are using Sonos App 12.2.2 and everything is S2.One of our desktop Macs (a MacBookPro) can play music via iTunes/Airdrop to the Sonos system without any problem.However the other Mac (an iMac) is unable to connect to the Sonos system, even when the MBP is turned off. We just get a message that iTunes in the iMac is unable to find a system to connect to.Both computers are on the same wireless network with wifi turned on.Can anyone help us figure out why one computer’s iTunes can connect via AirPlay 2 and the other one cannot? This would help in fixing the problem.thanksCaroline 

where do I get my play 5 repaired? speaker mounting plate is cracked causing distortion of the sound??super tough getting through to the customer service at Sonos.. 

I have 2 play 1 speakers. They run from a sonos bridge which is wired into my Orange live box via ethernet cable. I also have another access point in another room which is hardwired back to the bridge. I use Sonos mainly for my own library stored on an Apple Mac Pro. The whole set up is absolutely hopeless. Works fine during daytime but in the evening constantly drops out for up to an hour, fades comes back. I live in an old stone house with a fairly low download speed of around 5 mgb per second but I would not think the download speeds should make any difference as I play from my own library. I would appreciate any ideas on how to solve this issue.

Hi! I hace a sonos move with red white flash and not working. What can i do??thanks

Have had Sonos one for over a year. It keeps cutting out such that we have given up using it.  We use Amazon Alexa.  Diagnostic report 21005175

I have been running S1. I added an ARC, so I removed everything from S1 and migrated those components I could to S2. I want to maintain a split system, but when I open the S1 app, I am prompted to “Open Sonos S2 app.” One of the “More options” is to Reset App. Is that what I want? Otherwise, I don’t see how to get back to an S1 environment.Under S2, I am running a Boost, Arc, and two wireless Play 3s. My incompatible components are two Connect Amps and two wireless Play 5s. I still have the old Bridge that was replaced by the Boost. Can I use the Boost to control both S1 and S2 (I think the answer is no)? Can I add the old Bridge back in? What other solution is there to maintain a split system? Add a second Boost?Thanks so much so much for any guidance you can give me!

I have a Benq HT2050 projector that I am trying to (re) connect to my Sonos Playbar and two Sonos:1s. My set up has worked in the past, but when I recently replaced the lamp in the projector and hooked it back up the Playbar no longer receives audio input. The projector itself has a small built-in speaker which still works (it can’t be turned off), but for the past year or two that has been the case without interfering with the Playbar for playing TV audio.  I use an HDMI Switch, to which the projector is connected (via HDMI out), AppleTV is connected (via HDMI in) and the Playbar is connected (via audio optical). I tried resetting the Playbar and replacing the audio optical cord (which does show the red light) but have had no luck. When I check the “About My System” there is no audio signal being received by the Playbar.  Appreciate any guidance—we miss our sound system. 

My network seems to be working quite well.  I recently added a new Play One SL and was curious about my Sonos network so I pulled up the network matrix.  My Living Room (LF, RF), Living Room (SW) and Deck are connected via ethernet.  Deck is actually a Connect:AMP that sits near my server cabinet.  None of the other speakers are on WiFi except for the move.  I connect them to ethernet to setup and that is it.I assume the red boxes are bad.  What can I do to improve that? 

I have a spit system, numerous connects, boost, play1’s all have been updated to S2. I have an S1 pair of Sonos 5’s. My iOS S2 app locates the S1 5’s and won't launch the S2 app. S1 app launches fine. This is very frustrating. I may have to reset all my S2 components and downgrade them to the S1 app. Anyone else having this challenge? My Mac computers S2 apps are stable and recognize my s2 equipment. The S1 mac app won't recognize my S1 5’s. Arg!

Beyond annoyed with Sonos products. Sound quality is fine, but lets be real, the app is fair and the tech is abysmal. Works one day, and the next minute fails to find and have to set up everything yet again.  Please, do yourself a favor, do not buy these products. 

When you cast something using it to a Sony TV x950h is the sound not as loud. Seems like I have to turn it up a lot louder to hear it.   i have the new Sonos Arc and Gen 3 Subwoofer.   Just got this today with the new TV.   I am at 53 volume to hear it.  

Hi, I recently moved from using the old Bridge to using S2. Since then the connection has been unstable for most of my Sonos speakers; it either doesn’t play, or keeps stopping. We use a mesh wifi system in the house, and we also have issues with Alexa connectivity now. Its intermittent, although she says she is doing something it doesn’t actually happen that often.  I would much appreciate a solution to the above, and understand we will have to work through a number of diagnostics first. I’ve ruled out as much as possible within my knowledge base. 

Hello - I have AT&T Fiber internet and a tech recently came out to fix some connection issues. He also recommended merging my 2.4ghz and 5ghz network. Before this, my Sonos system was set up on the 2.4ghz network. Now that network no longer exists and both networks have identical names/passwords, I’m having major problems getting my Sonos to connect to wireless. I read through this (after I factory reset all of my Sonos equipment which apparently I shouldn’t have done ). I ran an ethernet cord from an additional wireless access point directly to my Playbar, and my system is setup. However, when I try to connect my Sonos to wireless now as I need to move the additional access point to another room, it keeps saying I have an invalid passw

I am having issues connecting to iHeartRadio and Sonos radio.. When I try and connect to either I get a message that says “Sonos (or iHeartRadio) needs to be re-authorized. I “re-authorize” the account and I try and connect again and it does the same thing ALL over again…     It worked when I originally set the system up about 6 weeks ago. Now it’s stopped. I have reset the speaker. Deleted and re-installed the app. Reset the modem. Updated both the Sonos app and the Sonos speaker. (Both were up to date) Still the same issue……  Customer support is lacking/disinterested.  Hoping maybe someone has an idea…  This thing is beginning to be more trouble than it’s worth...

Hello,one of our clients uses SONOS products in their building, its like a 30 devices, from ONEs to AMPS, Beams and Bars. Two sonos gateways. Whole devices was on LAN cable, but after adding Beam to the controller whole system crashes, older devices starts to disappear. After putting everything on wifi it seams to stabilize but after some time i notice that on my ping program the whole system loses connection instantly, like a switching On and Off. Maybe you can suggest a solution or if there is some specific way to manage all these devices.P.s. Amps are not even added to controller yet, do not know what will happen after we add them...