Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 25,390 Replies
Stanley_4
Stanley_4
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Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4440 Topics

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garysladeContributor I
asked in Components and Architectural

Authorising with Apple Music

I recently changed my Apple ID and subsequently lost my Apple Music service connection. Since then I have tried my new password to no avail and have removed and reinstalled Apple Music. When  authorising I get an error when it switches to apple music to authenticate saying “we’ve run into a problem. Try agin”. Anyone have any ideas. My subscription is up to date just the change in password caused the problem. 

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Rowena B.
3 years ago
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valentindecuContributor I
asked in Components and Architectural

Issues adding YT Music songs to Sonos queue.

Does anyone else have issues adding YouTube Music songs to the queue? I own an IKEA Sonos symfonisk and it worked just fine until today when it just won't let me play any songs from my YouTube music account. Every other service I use works fine, my YouTube account is fine and the subscription is active. I have tried reseting the app and the speaker, nothing. Any ideas? 

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Simon B
3 years ago
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Yuchen2020Contributor II
asked in Components and Architectural

S1 app on iPhone not showing my Sonos devices

Hi all, s1 app on my son’s iphone not showing our sonos devices In the house WHILE all devices show on my S1 app on my iPhone without a problem. I even signed my son into my Sonos account 

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Y
3 years ago
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n1987Contributor I
asked in Components and Architectural

Sonos speaker not showing

This is starting to get a bit tedious, especially for a 400,- costing device I just expect it to work. I have the Sonos Move now for almost two weeks. I have connected Youtube Music as a service but I can only choose what to play in the Sonos App, in the Youtube music app the speaker simply does not show.Now for Spotify it works, in the beginning in the browser ánd the app. Now, only on the app and maybe that is a Spotify thing, I am not sure but this is getting tedious. Yes, all devices are connected to the same WiFi network, the services are authorized and work from the Sonos app. Also, the Sonos app is able to connect to the speaker so no connection issues there. Anything I can do? I bought it so that I can play from different apps and devices (computers) across my home.

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Rowena B.
3 years ago
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AllanH2814Contributor I
asked in Components and Architectural

Sonos One with Alexa Plus Echo Dot

I have a Sonos One with Alexa along with an Echo Dot but the two wont operate together. To give an example if I ask Sonos One to play music in the kitchen it will do it but if I ask the Echo Dot to play music in kitchen it tries to do it but tells me the speaker is Offline - and it’s the same will all of the other speakers. So Sonos One and Alexa do not act as one.As far as I can tell they are linked in Alexa. I’d be grateful for any help in sorting this. Thanks Allan

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Annazel S
3 years ago
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Tarik_1982Contributor I
asked in Components and Architectural

Sonos Move keep Offline.

I have an extensive Sonos system at home, including 1 Sonos Move. The system works fine, I’m using Smartthings Mesh network and also wired sonos products.Since couple of weeks, Sonos Move is showing offline, and I’ve tried all the troubleshooting solutions provided in the support sections, including: Reset, all system reboot, router and mesh reboot, tried even the whole house electricity shutdown… Still the Sonos Move won’t work.Meanwhile 3x Arc+Sub+Surrounds, 1 amp, 2x Sonos Five are all working fine.I’ve noticed that the Sonos Move won’t switch even to bluetooth after reset.I’m getting really pissed and angry by this issue.Any serious and working solution to solve this issue? Regards

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Paul A
3 years ago
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ZAAContributor I
asked in Components and Architectural

Sonos Arc/LG CX — audio drop.

Hi All,   I have a Sonos Arc and an LG CX. Periodically, the audio (connected via eARC) drops out when we watch Netflix, Prime, Disney+, etc. The connection eventually comes back after a while (or after we move backward in the video we’re watching for long enough). When the disconnects happen, the Sonos app indicates the bar has no audio signal. Oddly, when the audio disconnects, it generally comes back if I let Netflix auto play one of its preview/trailers (this is regardless of whether the audio cut out when we were watching something on Netflix or not). Any thoughts appreciated. Am I right to think the issue is likely with the TV (accessing everything through the TV’s apps; no Fire stick or Apple TV, etc.)? And could this be due to an internet connection issue (though I see speedtest results of 150-250 Mbps, so I’m assuming not)?   Thanks!

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H
3 years ago
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kish8675309Contributor I
asked in Components and Architectural

Connect:Amp - Mesh Wifi - Sonos App connects to wrong node and will not see Connect:Amp

I have several Connect:Amp(s) wired via Ethernet directly into my Calix Fiber mesh router. This mesh router also is broadcasting a wifi 6 signal as 1 of 2 mesh access points. The other 1 AP is upstairs. They are both using the same SSID.From the router, all of my Connect:Amp(s) are on the network with a white LED light showing. If I can get my cellphone using the Sonus S1 app to connect to the main router wifi signal, it can see the Connect:Amp(s). When I walk upstairs and the Sonus S1 app seamlessly connects to the other mesh node and voila, the Sonus S1 app no longer sees my Sonus system and i have to follow the threads to reconnect after a router change.Besides downgrading to a non-mesh WiFi; using separate access points with separate SSIDs, what can I do?TIA

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Annazel S
3 years ago
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CascadeChrisContributor I
asked in Components and Architectural

Will not hold volume

Have a Sonos Beam paired to 2 Play 1 speakers and the sound will not hold beyond 15%. Last about 5 seconds before going back down.

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Airgetlam
3 years ago
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Mike_149Contributor II
asked in Components and Architectural

unable to browse music

From sonos controller on my laptop I try to access Music Library through Folders, music/iTunes library. I get to a list of artists and select an album but then Unable to browse music. I don't have this problem when accessing music via my android phone. I set my laptop to update music library but even after many hours nothing updates.

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Krishma M
3 years ago
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dburns1294Contributor I
asked in Components and Architectural

Can't connect to WiFi - only ethernet.

Hello - I just aquired a Playbase from a friend and he said he was unable to connect it via wifi but it works no problem via ethernet. I tried setting up the wifi network while it was plugged into the ethernet cable, but it kept saying the password was incorrect even as it wasn't. Am I just going to have to always have it connected via ethernet or has anyone had a resolution on fixing this issue? Thanks!

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Paul A
3 years ago
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DHK1Contributor I
asked in Components and Architectural

Sonos S1 Can't access ~/Music directory on macOS

I’m using the Sonos 1 app on a Catalina 10.15.7 Mac. It was working perfectly until I (intentionally) erased everything and added it back fresh. Now I’m getting an error “Unable to Play “song name.mp3” access to //Macname/Music denied.”I am running Bitdefender and gave Sonos access to my music files, and in macOS preferences I gave Sonos 1 full disk access.Any other thoughts?

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D
3 years ago
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ArtYeeYVRContributor I
asked in Components and Architectural

S2 unable to play music on SD card

Hi Sonos community. As with many here, I've had functionality issues after upgrading to the S2 app.I use a Samsung s20 android phone. I used to be able to play music stored in the /Music folder on my SD card using the S1 app. However, since the upgrade to s2 app, I can still see the music on my SD card, however when I try to play any music from my SD card, I get an error message saying "(song name)... is no longer available on (phone name)".Anyone have any helpful tips to solve this issue? Am really frustrated here, as I've never had this issue up until now.Many thanks in advance.Regards,Arthur

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Rowena B.
3 years ago
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Rob155MContributor I
asked in Components and Architectural

New Sonos AMP sound not working

I recently deployed an AMP to drive ceiling speakers in my kitchen (it is one of 4 AMP units amongst other Sonos gear I have). When originally deployed it all worked just fine and has been used several times.I tried to play the kitchen today and whilst I can see the Kitchen AMP in the AP (S2) and the app says it is playing, I can stop/start the tracks, change the music, change the volume (on the app at least if not in reality) but there is no sound at all coming from the speakers. I have rebooted the unit (and waited 60 seconds before powering back up) but still no joy. The speaker cables are still connected as originally set……..I am at a loss. Thoughts appreciated……..

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Rowena B.
3 years ago
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leesa74Contributor I
asked in Components and Architectural

why won't mu Play:3 update

Hi why won’t my play 3 no Ionger update ?

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Airgetlam
3 years ago
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brooks340Contributor II
asked in Components and Architectural

Can't find computer library

I recently upgraded my router and since then Sonos can’t find my computer.  I’m using a MacBook Air running Catalina 10.15.7. and running the Sonos S1 controller version 11.2.3  Everything worked fine before the router upgrade.  Here is a list of the things I’ve tried already;removed music share path and reentered it rebooted the router and all Sonos components turned off the Mac’s firewall verified other computers on the network can see my Mac and can access shares on the Mac rebooted my Mac a coupe of times checked the router DHCP and static address listings.  Both the Mac and the Sonos components have valid IP addresses and are on the same network subnet verified my NetBios name matches my computer nameI can access Sonos from the Mac, and run other music services with no issue.  I’m out of ideas, so any help would be appreciated.

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Airgetlam
3 years ago
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csvanhoevenContributor I
asked in Components and Architectural

Need *more* audio delay

I have an AMP and just replaced my old analog tube tv with a Sony X950H. The AMP is connected via HDMI to the ARC/eARC port. I used the iOS app "Catchin’ Sync” with a test video to measure video/audio sync, and my audio was in advance of the video. So far, I’ve tried turning off all the bells and whistles on the Sony’s video processing to speed up the video, and I’ve turned up the AMP’s TV Dialog Sync delay all the way to ‘5’. I changed the TV’s audio to Dolby instead of PCM. The audio is still slightly in advance of the video (about 30ms) but is still noticeable since the brain is more sensitive to audio happening before video. Any ideas how to get a bit more delay? The Compression option only works for the RCA Line In, not HDMI, and the Group Delay doesn’t apply since it’s only one room. The TV can output audio via HDMI, optical, or a headphone jack, though I’d prefer HDMI. Thanks.

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Krishma M
3 years ago
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User211488Contributor I
asked in Components and Architectural

Sonos Radio not working

Clicking on listed Sonos Radio stations, e.g. for Irish radio stations, nothing happens.  Seems to be the case for lots of listed stations.   Why is this? 

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3 years ago
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mark067029Contributor I
asked in Components and Architectural

Unable to play "Song Title" - the connection to Spotify was lost

I emailed Sonos with details of an error at the weekend - got a message promising a reply within 24 hours but have heard nothing - so though I would try here. In the past few week Spotify (Premium Family members) has become completely redundant on our Sonos system.  None of us are able to play any Spotify tracks on Sonos - either from the Spotify app or from the Sonos Controller app. We have been through all of the suggestions (rebooting, removing Sonos, removing Spotify, checking Wi-Fi connection etc) and nothing has fixed it. We can stream from our Music Library to all devices (so we assume wi-fi is working fine ) and we can stream internet radio stations (so we assume Sonos has internet connection). I have submitted support diagnostics reference 1445143747. Any suggestions much appreciated

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C
3 years ago
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wloderContributor I
asked in Components and Architectural

SiriusXM not working

Have been very happy with my Sonos system but yesterday it would not stream SiriusXM- this has never been a problem before. I have rebooted routers. I made sure all current updates were installed . I deleted SiriusXM and reinstalled with a new password. Nothing has helped. When I go to the SiriusXM menus all I get is not selections are available’.  Sonos status page seems to indicate that all the services are functioning properly. Have no difficulty streaming the SiriusXM directly from the Sirius site through my computer. Thanks for any insight / help. 

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S
3 years ago
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CharlesflorianContributor I
asked in Components and Architectural

siflement Playbar

bonsoirDepuis peu j'ai un siflement permanent sur ma playbar !!!!Comment faire pour remédier à ce soucis très désagréable Cordialement 

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Krishma M
3 years ago
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Scotty7944Contributor I
asked in Components and Architectural

Iphone, Ipad music library dissappered a year ago on Sonos after an update.

I been so pissed it took over a year for me to ask what the f,.ck!! Music library worked fine super easy open Sonos app showed my music I could play from iPhone and iPad. Then Sonos does an update and it just disappears no icon nothing in settings there’s nowhere says anything about my music library. So my $2000 speakers have been junk for over a year. Not sure what Sonos was thinking but I use to think they were great now I tell everyone DO NOT BUY SONOS! Almost everyone I know has iPhone and would be so mad if they bought a not cheap wireless speaker that won’t play there music library. Does anybody know how to play music from your library on iPhone or iPad? I tried the update library Sonos says to do says I don’t have one or ask for a file name and there is no file name just my music on my phone and iPad. Thanks anybody that can help or tell me if I should trash these cause I’m done not being able to play all the music I have and paid for song by song from apple. 

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Airgetlam
3 years ago
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Coop43Contributor I
asked in Components and Architectural

Error 701 Can't add songs to the queue

For the love, can somebody please help me figure this out.  I recently upgraded to the S2 platform, and the system is practically unusable.  I have ATT Fiber and an Netgear Nighthawk X10 router.  Everything is downstairs with the speakers within 30 feet of the router.  The S1 platform with the bridge worked great. It happens with all music sources:  Spotify, Sonos Radio, Amazon Music, etc

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Rowena B.
3 years ago
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ascottsbromsgroveContributor I
asked in Components and Architectural

Sonos Keeps cutting out

We use our three Sonos systems in our restaurant and during shifts it keeps cutting out or failing to connect. We have tried resetting the Sonos and we still have the same issue, it has been going on for months and hasnt connexted smoothly in months. There are mutiple phones connect to the system as all the staff members have the app but only, one person yses the app at a time. Why does this issue keep happening and is there anyway to solve this issue? 

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S
3 years ago
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Art90Contributor I
asked in Components and Architectural

connecting to google assistant.

i have in the Netherlands problems to connect my sonos ones and sonos move to google assistant.I have in my house in the USA also the same sonos ones and it works fine with google assistant.What do i have to do, to make it work in the Nehterlands.  

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A
3 years ago
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