Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,422 Topics
  • 25,286 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4422 Topics

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Doug AllenContributor I
asked in Components and Architectural

Apple Music access denied

Access denied on Apple Music .  Was chatting with support and they could NOT figure it out so the rep just disconnected the chat.  Frustrating when you spend the money and get little support 

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Simon B
3 years ago
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motor41502Contributor I
asked in Components and Architectural

SiriusXM "Unable to play" message, Incorrect login credentials

Siriusxm stopped loading on sonos app. Have been using well over a year. Yes, my subscription on Sirius is up to date. I deleted SiriusXM app and reloaded. Says my credentials are incorrect and they are not. Any suggestions??

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Annazel S
3 years ago
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WhoareyouContributor I
asked in Components and Architectural

Restart router everytime.

Hi, I have two Sonos One and A Sonos One SL which ago worked together (fairly) happily with the Virgin  SH3 router.  Iv added a Symfonisk book shelf speaker and now have to reboot the router EVERY time for the Sonos app to recognise any speaker.  Any suggestions on solutions!? Cheers 

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W
3 years ago
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oxxoContributor I
asked in Components and Architectural

Any tips for folks without broadband?

I have been trying for four hours (FOUR) to update my sonos system. I am on terrible and slow internet (throttled verizon mifi/wifi hotspot) and the Sonos update system seems like it was designed for high-bandwidth connections only. I am so frustrated with the software -- and by extension -- the hardware because of this issue. My internal-only wifi is rock solid (mesh network with like 6 eero devices). It’s only the connection to the internet that’s bad. It seems to me (I have been a technical manager in software) that the update package should be a one-time download, then the rest of the work of deploying the internet could happen on LAN, but the update process seems very fragile and seems like it needs regular upload/download connectivity to the internet. Sonos really needs to investigate why an update that the app says should take 2-3 minutes is for me taking hours and hours and multiple retries. What’s worse, none of my speakers are usable right now because the update keeps failing

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controlav
3 years ago
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jillnpeterContributor I
asked in Components and Architectural

Losing internet connection

Approx once a week my system loses contact with my wi-Fi.all other components on wi-Fi work ok iPad etc.Virgin wi-Fi is connected, wired, to my beam as it is closest unit to router.fed up with turning router off and on, after WiFi has reset Sonos system then resets and is fine till the next time.any ideas. Thanks 

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Stanley_4
3 years ago
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stevenvjamesContributor I
asked in Components and Architectural

XR15v2 Xfinity remote MUTE not working correctly with Playbar

Hello new to the forum.  I have a Samsung TV Xfinity X1 system and the new XR15v2 remote.   If I press MUTE the play bar mutes but does not stay muted.  If I hold the MUTE button down it will MUTE but only because an accessibility dialog box pulls up?  Comcast had not advice.   The App Mute feature works fine so not a play problem unless the commands are wrong for the xfinity remote?   Steven  

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Rowena B.
3 years ago
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S.K ViskerContributor I
asked in Components and Architectural

ziggo afstandsbediening werkr niwt

Contact tussen ziggo afstandsbediening en playbar valt ineens weg en laat zich niet herstellen

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Simon B
3 years ago
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Joe321312Contributor I
asked in Components and Architectural

Connect blowing woofers with thumping.

So, using Connect for a while works great.  Then occasional thumping started coming through my amp, and blew the woofers on my beloved Definitive Tech speakers.   Isolated the problem, with new components, and it’s definitely the Connect causing the thumping - after it’s on for an hour or so, rhythmic loud thumping every 30 seconds or so. Running Sonos2, Spotify, all wireless, up to newish iMac / Samsung S10, running through a PrimaLuna tube amp.

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J
3 years ago
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marcparletteContributor I
asked in Components and Architectural

Sonos 5 Mutes while using Auxiliary Input from Alexa.

Seen this issue multiple times now, and it seems like it is on the Sonos Side of the house.  I use an 2nd Gen Alexa to control my 5 speaker (via the auxiliary input).  Occasionnally (several times / week) the music audio simply stops.  The Alexa is still responding but you cannot hear her responses and you cannot hear the music that is playing.  There is an easy fix that I’ve found, in unplugging the auxiliary input from the Sonos, wait a few seconds, and plug it back in.  When I unplug from the Alexa side, the music starts to play via the Alexa (so it was playing all along).  When you unplug from the Sonos and plug back in, it typically starts to play again.  Once I had to power cycle the Sonos to get the music started again. I’ve seen this issue streaming both from Amazon Music and also Sirius XM Streaming (not sure that it matters, but as a point of reference).  The 5 is an excellent speaker and I love the volume of music and tone, absolutely love the purchase and experience.  Thank

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J
3 years ago
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David FisherContributor I
posted in Components and Architectural

Playbase WiFi hardware fail.

I’ve read a few posts about Playbase dropping off the network; mine is out of warranty now and I’ve done all the usual reset etc… seems this is a common issue.My solution was simply to buy: Vonets Wireless Mini Bridge dongle, WiFi Bridge Cable Convert RJ45 Ethernet Port to Wireless/WiFi Dongle Cost £15 GBP, worked a treat; no need to take the Sono to bits or the hassle of sending for fix. Hope that helps anyone else with the same problem.

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Simon B
3 years ago
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gusayalaContributor I
asked in Components and Architectural

Error when streaming music from Amazon Music.

Hi: Im getting an error when trying to play music from the Sonos S1 app or even from the Amazon Music app,  the message i got its something like:“The’re an error establishing conection to ****.cloudfront.net”

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Simon B
3 years ago
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EdvardRContributor I
asked in Components and Architectural

Switching between different systems - lag

I am using Sonos at home and in my office - when I go from one network to another, the previous network’s speakers are showing for many minutes, until the list is refreshed.  This wasn’t an issue a few months ago - I do this switch every work day, and now it has become a problem. I can’t find a way to force a refresh of devices. Very annoying - Even if I have been on the network for a good while (hours), and open the app, the list is still showing the devices from my previous network.

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Simon B
3 years ago
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Sylvain59790Contributor I
asked in Components and Architectural

Amazon / Deezer.

Hello I’m from France, sorry for my poor englishI’m using both music services since a long time and i have an issue only since few weeks .When i’m playing an album or a track, after few seconds or few minutes, the sound comes back on my TV. Sometimes i can play a whole album and sometimes even not a sinle trackThis is very very annoying Can you help ? Thanks  

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S
3 years ago
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User137002Contributor I
asked in Components and Architectural

Apple Music Bugs - List of Radio shows too short

When trying to find a radio show on Apple Music, the list of shows returned is too short, so it is not possible to find all shows.

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controlav
3 years ago
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JackInBrooklynTrending Lyricist I
asked in Components and Architectural

SonosNet Just Not Good Enough?

I have LOTS of Sonos speakers.  I’m in a 18’ wide, 4-story (including the basement) detached house in NYC.  It’s not a big house.  There are speakers in both rooms on the 3rd floor, 2 out of 3 rooms on the 2nd floor, all 3 rooms on the first floor and the basement.  The way I figured it, the Sonos mesh network would work very well in these circumstances, but I have not found it to be solidly reliable, especially when playing in multiple rooms. Some days it works pretty well, but some days (like last night) I can’t seem to get it to play a single song without drop-outs and failures.I do have older Sonos units (Play 5, Play 3, Sub) and I wonder how good the Sonos mesh network actually is.  I have a TP-Link Deco (older M3 model) mesh Wifi router with 2 extenders (1 on each floor).  It’s a dense area, but not like an apartment building.Other than running Ethernet throughout the house, what is my best course of action?  Am I stuck just hoping the wifi will work well today?  Are there tests

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buzz
3 years ago
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Dave.SeayContributor II
asked in Components and Architectural

Unknown signal playing music on my Sonos Ones

I shut off all Macs, iPads, Phone and iPods in my  house and yet I still have music playing.  I even shut off the router and music is still playing!  From where?

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J
3 years ago
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concepContributor I
asked in Components and Architectural

Sonos 2 21.01 forcing update system unusable

I opened my sonus interface and was greeted with a notification to upgrade.  So I am okay with that but cannot get past below screen:  Also “Help → About” shows all my speakers correctly but under “System” I’m missing ½ my speakers :-(  I was happy with this sound solution now not so much…..

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Rowena B.
3 years ago
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CAdams61Contributor I
asked in Components and Architectural

How to revert to Sonos S1 app/controller?

I have a single Sonos One speaker and the app kept prompting me on my iPhone to update to Sonos s2. So I finally did, but the new app is a piece of garbage. It freezes up every time I use it. When I tried to delete it and re-download the Sonos s1 app, it keeps telling me device isn’t compatible and I need to “upgrade” to Sonos s2. How can it not be compatible when I was using it just fine until about an hour ago for the past few months? How do I get rid of Sonos s2 and go back to Sonos s1, which had NO issues at all. Thanks for any guidance on this. 

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J
3 years ago
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DeathHotDogContributor I
asked in Components and Architectural

Sonos One with Spotify?

I use the Sonos One to listen through music through Spotify. When I use my computer to listen to Spotify, Discord shows what I'm playing, however when I use the One, it doesn't show what I'm playing. The same thing happens with Last.fm where when I use the One it doesn't scrobble but when I use my computer it does. My friends even say that when I’m listening on the Sonos One, my status doesn’t even show up on Spotify. Does anyone know what the problem is?

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Rowena B.
3 years ago
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pringlesue
asked in Components and Architectural

Speakers cutting in and out

I apologize if this is a system-wide issue and someone's already asked about it. In the last two days, my speakers have been cutting in and out while streaming music. I've been using the same setup for years, no issue, so I imagine it's a side effect of a recent update? It happens when attempting to group rooms, and even within the same room (left or right speaker will intermittently cut out). Anyone else having this issue? Thanks for your help.

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Rowena B.
3 years ago
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dan_co23Contributor I
asked in Components and Architectural

T1 Phono SB Turntable is Connected to Play 5- Sound is very slow

We received our T1 Phono SB Turntable last night and connected it to our Play 5. The sound was initially great, but the belt quickly came off and needed placement again. This happened a few times, but we got it to where the sound was good. We went to use it today and it went from sounding okay to playing way too slow. The belt and everything else seems fine looking at it, and it was working fine. Any idea why the turntable would start warping the sound to super slow?  

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C
3 years ago
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User359317Contributor I
asked in Components and Architectural

Sonos speaker connecting to wrong mesh point.

Hi there, I’m a long time user of Sonos products, all the way to the first Play:3.  Lately, I updated my whole system with Sonos ones, beam, move etc… but am encountering one very frustrating issue : I updated my home wifi with an AMPLIFI Alien mesh system, that works wonderfully and provides very reliable and fast connection everywhere in my apartment, but all my speakers connect only to the main router, no matter how far they are from it, instead of the mesh point which is about 2 meters from the speaker.  This causes a lower quality connection speed, and this occasional dropouts and disappearances of the speaker from the app. I tried unplugging the Sonos, bringing it closer etc, but nothing helps. Both access points share the same ssid and the Sonos speaker is my only product behaving this way. I submitted a diagnostic : 17083864 Thanks for your help!

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U
3 years ago
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cigarkirkContributor III
asked in Components and Architectural

SiriusXM Unable to play selected item or browse channels

Here we go again!  About mid-day today, I began getting the dreaded ‘Unable to play selected item’ or browse SiriusXM channels,  This seems to happen every 3 or 4 months.  I can log onto the SiriusXM player via a web browser so it’s not an account issue.  I’m tired of every time this happens having to delete the service and re-add it.  Also checked the support website of Sonos and it shows no problem with the service.  Any ideas short of deleting the service?

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G
3 years ago
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doug11205Contributor I
asked in Components and Architectural

everything is suddenly “incompatible” with S1

I have been using Sonos S1 with my 11-speaker system comprised of Sonos One, Sonos Play:1, Play:5 and playbar and I took one of the Sonos One speakers with me on vacation and used it on another network in the Sonos 2 app.  I am now back home and all but one of my speakers (the Play:5) shows up at “incompatible” in the Sonos 1 app, and the “updates” don’t work.

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D
3 years ago
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jwest1113Contributor I
asked in Components and Architectural

Speakers dropping out after adding Move

I have an Arc, four Ones (each in a different room) and a Move. Over the years, I’ve had occasional problems with speakers dropping out, but never sustained or consistent. Since adding a Move to my system a few weeks ago, the problem has been nearly constant. If playing to more than one room at a time, speakers regularly cut in and out, frequently enough that the system is becoming unusable. Some speakers do this more than others, but it happens with all of them, with no discernible pattern. This happens whether playing via a streaming service (usually but not exclusively Spotify) or via my local Music Library.The Move integration may be coincidental, but the problems have coincided with its addition. 

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AjTrek1
3 years ago
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