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Hi,

 

About a year ago, i bought 4 Symfonisk speakers to my old apartment. I had issues reaching my bedroom, so I was recommended by Sonos to buy a mesh network, so I bought the Deco M5 3 pack, and where one is used as the main router. It still didn’t really worked properly but I was too tired to troubleshoot more at that time. 

 

I now live in a new apartment, thought it would work better here, but no. Since I’ve spent +30 hours on troubleshooting and trying to fix it (including wiring a speaker to my router), I bought the Sonos Boost hoping to eliminate all problems. 

 

However, it’s still basically the same, where I can’t play music via Spotify properly for more than 5-10 minutes on all the speakers. I have issues when using airplay, the sonos app, as well as spotify connect. The problem is most apparent when using all four speakers at the same time. The sound is hacking, speakers drop out, and the sonos app works slowly. 

 

Although some other programs works slightly better, it is still not working properly for more than 2 minutes in any way i use it. It seems to be internet interference that is the issue based on what I’ve read. I’ve tried to change the sonos net channel from 1, to 6, to 11. None of them is working properly. I have al speakers on WM:0 and have removed all wifi credentials to eliminate interference. I have tried to have the sonos boost as far away from the router as possible. And I have of course reset the app, the internet, and the speakers at multiple times.

 

My mesh router can’t be set to a specific wifi channel, it only has automatic mode. Maybe that is the main issue but i’m not accepting that to be enough for making this all not work. If that would be the case no one with deco would be able to have it work properly. All other products works perfectly with my internet. I have high speed everywhere (50-100mbit wifi average all around the apartment) and I live in an apartment of 68 sqm, so there is no big distances between the speakers. 

 

I would never had bought all this if I knew how hard it is to make it work, but now I just want everything I’ve bought to work properly. 

 

Any help is highly appreciated. Below you find some network matrixes. The one at the top is from yesterday, the one in the bottom is from today. 

 

 

 

 

 

Shame.  The only other thing I can think of is a faulty speaker disrupting the mesh in some way.  I would not say this was likely, but worth checking out.  If I had to pick one to start with I would go with Living Room Right.  So, as a final shot would you try this please.  

Separate the Living Room stereo pair and power off Living Room Right.  Give the system a few minutes to reconfigure and see how it goes.  If that’s no good, power the Right speaker on and the Left off and try that.

 

If that doesn’t help I’m afraid I am out of ideas.

PS.  When you group, start from the Living Room speaker.

Edit: in fact I do have one more idea if none of that works…. go to Settings, System, Network and tap ‘Wireless Setup’ and follow the prompts to go back to running in WiFi mode, with just the primary Deco.

 

This week hasn’t really worked as expected. It all works well at occasions, but not a single day without issues. 

 

It seems to not be any specific speaker that is faulty. I’ve had issues with all speakers during this week. Not playing music, disappearing and coming back. The sonos app working slowly at occasions, despite that I try to switch network channels when it happens, no network channel works well.  It can be problem just playing in 1-2 speakers, but mainly always when playing on all four. 

 

I Yesterday also lost the living room left speaker completely until now, where I needed to factory reset it. 

 

I’m trying to run it now on wifi, with only the main deco connected. This doesn’t work well either. They are slow, and the music stops play in the different speakers.

 

I guess it’s the Symfonisk book shelf speakers that just are too crappy. Btw, why would this work better than having a Sonos Boost connected? Isn’t the whole idea with the Boost that it makes better wifi?

 

Do you have any sort of guarantee or money back possibility? This whole set up hasn't worked properly even for a week since I first bought it, and even paying more money for new products to fix it doesn’t help (Boost). 

 

 

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