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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 28,028 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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5063 Topics
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saruna5Contributor I
posted in Components and Architectural
Play 5 Gen 2 power supply issues

Hi, I have Sonos Play 5 Gen 2. Speaker does not power on. After closer inspection I found that mosfet (65E6600) is shorted and with it blew R108, R106 D3, R12 components. Could someone share if anyone had experience with this issue? Also could someone be kind enough to provide values for these components?    

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mkr44Contributor I
posted in Components and Architectural
The Connection to SiriusXM was lost (An all-too-common theme)

I’ve used SiriusXM for the past 2 years on my Sonos with no problem. Last week it started intermittently stopping playback. It would start again if I hit play again. Starting last night I got “This channel is no longer available” when choosing it from my favorites”. It was still available and eventually worked after closing the Sonos app and reopening. Today, the same favorite just blinks like it is about to play and then doesn’t. When I go to Sirius XM in the Sonos app and choose a channel, I get “The connection to Sirius XM was lost.” Sirius plays of course through Airplay and from the Sirius XM app and the Web with no problem. - just never through my Sonos speakers - which makes them very expensive bricks. There are many threads on this repeated issue and I tried all the reported fixes. The Sonos site says XM is up and running. I disconnected Sirius XM within the Sonos app. I also tried uninstalling the Sonos and Sirius apps and created a new password in Sirius as previous people ha

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h2ok9buyContributor I
asked in Components and Architectural
Mixed Hardwired and WIFI System

I have a Sonos system with the following components.  The Beam, a Sub and two SL one units.  Starting this past week the system drops connection from the network.  It’s usually only once first thing in the day.  When I look at the Sonos App it says it can’t find the Sonos system.  Sometimes restarting the Beam fixes the issue.  Sometimes not, but if I wait long enough it does reconnect.  The system is currently connected with Wifi.  I was thinking of hardwiring the Beam to the network because there is a drop next to it but I have to keep the sub and SL One units on wifi.  When I hardwire the Beam it does not see the rest of the components.  Is it possible to configure a mixed Wifi and hardwired system or do they all need to connect to the network the same way? What could possibly be causing the system to disconnect from the network?  My Wifi is the Google Nest Mesh with the main router and one Point.  The Point is in the same room as the Sonos system.

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Smilja
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jonmellContributor I
asked in Components and Architectural
Back of Sub Gen 3 creaks

When unboxing my new Sub Gen 3 I noticed the back plate of it creaks under very little pressure. Is this normal / will it affect the sound or should it be returned/exchanged?

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Simon B
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LAPLAUD LUDOVICContributor I
asked in Components and Architectural
Sonos Play:5

Bonjour,Mon enceinte SONOS PLAY 5 GEN 1fait du bruit au bout d’une quinzaine de minutes quand elle est sous tension.J’entends un légér “clac”.Que faut il faire ?Merci pour votre aideLL

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DCooper199Contributor I
posted in Components and Architectural
Sonos system constantly disconnecting

Hello everyone!  Hopefully someone can help me, I have to constantly close and open the app on my iPhone to connect to my system, then once connected I can pick one song and then after that it disconnects again and I can’t pick anymore. It will then connect again after about 3-4 mins. Very very frustrating.  Anyone have any idea’s? 

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Simon B
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Leon1982Contributor II
posted in Components and Architectural
Returning faulty product

I've been instructed to send back my faulty Play 5 gen2 speaker to Sonos.I've been sent two emails though, one with shipping instructions from DHL and one saying use UPS? The DHL email sends me to the Norwegian site?!?I'm from the United Kingdom, can anyone help please.........I miss using my speaker!!!!! 

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CharlieATLAvid Contributor I
asked in Components and Architectural
Disconnect Sonos Bridge?

I have a hybrid S1 & S2 system along with the old Sonos Bridge.  Can I disconnect the bridge and operate all equipment?  1 new Sonos Amp 2 old Sonos Amps, one S1 and one S2 1 Sonos Play 5I access the system via my PC and iOS devices.  I have very good Internet speed, i.e. gigabit service, and fairly good WiFi, AT&T combination router & modem and 1 booster device.  I do have 52 things on my network, cameras, switches, thermostats and so on. Thanks.

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KevindouekContributor I
posted in Components and Architectural
Sifflement Playbar

Bonjour, Je viens de retrancher ma playbar après 2 mois et j entends un sifflement venant du côté gauche.J ai fait un reset, essayé une autre prise mais ça ne change rien.Avez vous une idée du problème?Merci 

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HearndaContributor I
asked in Components and Architectural
All Sonos Speakers Only Connecting for Music Through Connect Amp?

I have to single out the Connect Amp to start playing music and then add/group all the other speakers in order to play music, otherwise I receive an error message “unable to add music to the queue.”  Sonos Support could only see the Connect Amp as connected to Wifi and we have not been able to solve the issue despite lots of troubleshooting.  Anyone else have this issue?  When I single out the two speakers connected through the Connect Amp and select the desired music before grouping the remainder of the speakers, everything works fine.  

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Airgetlam
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Drewzer4455Contributor I
asked in Components and Architectural
Long Spotify Playlist unable to add to Queue

Using S1 iOS app and unable to add long playlist to queue. Cleared pre-existing songs from queue.

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bazfletch333Contributor I
asked in Components and Architectural
Spotify starts playing randomly

Hi I have a problem of late where our main zone connect amp randomly starts playing a completely random spotify song.  Reading some other topics it seems like a rogue control device is the likely culprit, so Im trying to find out which one!It just happened very recently and I sent a diagnostic file through straight away - number 799321881 - the random play will have been the last thing that played .  Can any of the spotify reps who frequent the forums take a look at it for me and shed any light on the issue. Thanks heaps Barry

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danhawkerContributor I
asked in Components and Architectural
Cannot change Alarm music with Tidal

Since the last update to my Play One and S2app, I can no longer adjust the music on any alarms, new or existing.i have a series of Alarms with music defined, that leverages Tidal. I change the music every now and again to reflect what I’m currently listening to.Alarms with existing tracks/albums/playlists chosen from Tidal work as expected.  if I try and create a new alarm, I can’t choose music from tidal. I see the top level categories (Artists, Albums, etc), but can’t browse them, the app selects the category instead.If I try and create an alarm using another service (amazon prime for example) I can browse fine.From within the main music part of the application, I can browse Tidal as usual and can play music directly. There seems to be a bug/regression or similar that has broken the browsing function within the alarm, but only for tidal. I’ve tried deleting and reinstalling the app,,to no avail.  Any ideas? Thanks Dan  

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controlav
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Shepdog1981Contributor I
asked in Components and Architectural
Sonos One repeats every Amazon Music song once

I know this has been asked and answered about a year ago, but it appears to have cropped up again.  We are listening to Amazon music through the Sonos 1 and it plays then repeats each song once then moves on.  Is anyone else having this issue?  Last time it seemed like something Sonos Engineers needed to resolve.

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NeoAudioContributor I
asked in Components and Architectural
Sonos One SL not working after unplugging

Hi,  I was trying to move my Sonos One SL after setup from my desk to living room , now it doesn’t turn on when I reconnect .I don’t see any light on the top.  I just bought this today from bestbuy. I have tried the hard reboot holding the connect  button , rebooted the router. any help appreciated. thanks 

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Robert_203Contributor I
posted in Components and Architectural
Sonos Playbase Will Not Stay Connected

Hi - I have a Sonos Playbase with 2 X Playbase 1 as surround. The Playbase has dropped connectivity and will not re-connect. When I try to re-connect, the apps states press the “Figure 8” when you hear the chimes, but the chime is literally a nano second, unlike before and nothing happens. There has been no change to my network. When I managed to get it connected briefly earlier, the moment you adjusted the volume the connectivity would drop. Thanks,R  

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Xander P
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leobarkerTrending Lyricist I
asked in Components and Architectural
5G home broadband and Sonos connection issue

hi all,I have just switched home broadband to Three’s 5G service. In switching WiFi services to the new setup I have gone through the requested steps but when I plug one of the Sonos One’s into the router via ethernet cable, it simply doesn’t recognise it. I can see it’s connected when I jump into the router settings on my browser (though this happens sporadically).I called support who said I should speak to Three about changing the router settings. This included splitting the channels into both 2.4 and 5Ghz with WPA2 security. I’ve done that now but still nothing.FYI, I have a Playbase and two Ones set up in one room. I have since tried connecting the router to the Playbase as well without any luck.I saw another post about changing the 2Ghz bandwith to 20Mhz and the Channel to 6 (see screenshot) but no dice.Any help would be enormously appreciated! 

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petiepooContributor I
asked in Components and Architectural
Sonos Move - just not playing music

Hi all,My Move just randomly stops playing music. I have a Beam, a few One G2s and a Boost - they are all working fine. I know the Move and Boost can’t talk to each other. I have an extender which is In Use for my system. Am using Channel 11.  The Move sometimes plays and sometimes doesn’t it’s completely random. I can see it on the app, it shows that it is playing music as in the little music bars are going up and down - sorry for my non-tech language but hope you know what I mean!Touch controls on the Move work - if I hit Pause it will Pause the whole system even though music isn’t playing on it. Have submitted diagnostics 1074554245.Any help would be greatly appreciated, I love my Sonos but this is starting to give me the irks. Thanks!Petie

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Ken_Griffiths
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RupsriderContributor I
asked in Components and Architectural
Unable to add songs to queue in Spotify

My sonos app is not able to connect with spotify and it says “unable add songs to queue.” In addition, my speakers and amp keep getting disconnected (i.e. I don’t see them on my app.) I don’t want to keep unplugging and replugging in my amps.    Rupali

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WhackoJackoContributor I
asked in Components and Architectural
Connect:Amp occasionally dropping out

Hi all,I have a Connect:Amp (and Connect & Playbar ) hard wired to the network (along with a couple of Play:1s and a Move all on wifi), yet occasionally the Amp just drops off the App.  I have tried with Wifi Enabled and Disabled on the Amp and it doesn’t seem to make any difference. With WiFi on, it was showing a OFDM of 7, so quite weak - despite sitting almost next to a Unifi Access Point but the Amp would appear to drop off the app even with wifi disabled.Any ideas on what to look for to diagnose?ThanksRoss

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Corry P
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Jay-DubsContributor II
asked in Components and Architectural
Preamp & turntable with Sonos CONNECT

I bought 2 Sonos AMPS to drive 2 sets of built-in speakers and create a network when we moved to this house. I also bought a PORT to add our CD player to the network. All that works.I then bought a Music Hall Mini preamp ($99) to insert between our Rega RP3 turntable and a used Sonos CONNECT (Gen2) I just bought. Even though the CONNECT is on our network, no sound emanates from the turntable.To test, I swapped out the CD player and plugged the preamp-turntable into the PORT, and still nothing. I may have a preamp/turntable problem, but I am curious if there is something else I may have over-looked in getting the turntable onto my Sonos network.

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Rowena B.
dusan27
dusan27Contributor I
asked in Components and Architectural
Playbar volume decreasing on its own

Hi, I have a sonos playbar and the volume has been randomly decreasing on its own , have to go into the app and turn it back up with volume slide control.has been doing it more frequently lately.

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MHillContributor I
asked in Components and Architectural
Sonos app won't connect

My Sonos devices connect to my laptop and one of our 2 phones. When we try to conect to the app on the other phone in our house after the latest app update, it will not see the Sonos system. Specifically, the app gets to the ‘connect to an existing system’ option. when selected, it does not see the Sonos system, although laptop and the other phone do. When the infinity/ play and volume up buttons are pushed as directed, the phona app goes thru ‘conecting to system’ then acknowledges that it is connected to the Sonos system. However, as soon as I press ‘Done’ to progress forward into the app/controller, it takes me back to the screen saying ‘set up a new system / conect to an existing system / learn more about sonos’, and the process repeats. Any guidance on what is making the app loop thru the connection process without ever getting to the controller?

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Ken_Griffiths
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PerleContributor I
asked in Components and Architectural
Apple TV 4K AirPlay to Sonos One problem

Hey people.Im having a problem with my Apple TV 4K, the problem is that I set up everything perfectly, and everything worked flawless, I’m using 2 Sonos 1 gen2 as tv speakers, and I’m used to start up the Apple TV and my tv, then open the airplay setup, and change from tv speakers to sonos speakers, which are set up as a room, but after 2 days, my sonos setup doesn’t show up in the AirPlay menu anymore🤷🏻‍♂️ I can’t choose anything in there besides my lousy tv speakers. Does anyone in here have a solution on that, it’s really making me think if this will ever work, I’ve tried to delete the app, reset the speakers and so on, but it doesn’t last for more than a day or two, and they are missing again😢 Heeeellllppp.

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dperovicContributor I
asked in Components and Architectural
Sonos forgetting music queue: "No music selected"

I’ve had Sonos for YEARS now.  Recently, I feel a little bit after the split of S1 vs S2, I’ve been experiencing an issue where my speakers forget what they were last playing when they were last stopped, as if power had been lost and came back on again.For example, the Sonos One speaker in my bathroom typically is used to play one of several Pandora stations.  Over the past several weeks, when I try to resume the speaker, it will just “bee-boop” alerting me that the app will say “No music selected”.  So I go into the app (or ask Alexa) to play a Pandora station while I get ready for the day.  When I’m finished in the bathroom, I hit the button on the top of speaker to pause the music.  The next day when I go back into the bathroom to start the music again...”bee-boop”.Is this an app issue, or a network issue, or something else?Diag: 2137729814 

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Corry P
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