Components and Architectural

Hi,I was having some wifi drops with my ISP router, so I bought an Tp-Link Archer c80. I set it up in AP mode and began migrating everything to the new networks. I disabled the old wifi networks and everything was good until I tried to set my sonos equipments.I have a playbar and a sub(gen2) on the living room and a play:1 in the bedroom. I’ve spent a few hours around this I cannot get the speakers to work. They show up in my system with the IP’s the router assigned, but each time I try to start playing something I get a generic error (can’t add to playlist 701).I tried everything I remembered, reseting both routers, wiping app data, reinstalling app, changing wifi channel to 1,6 or 11, etc.I then disconnect everything from power and did a factory reset on the playbar. I start the set up and everything goes fine, it gets discovered, added to the wifi but fails in adding device to account. If I clear app, try to join an existing system, it finds the play:1 or the sub, continues the set

Strangely, my activity(usage)  weekly / YTD log showing hours used by speakers/ groupings seems to be no longer available.. perhaps it's and I've forgotten from which menu button to find it ... but I don't think so..

I’m posting here because I’ve seen a variety of Sonos/Orbi conflicts and issues being posted. I had one of my own that was driving me nuts and, NO THANKS to Netgear tech support, I solved it. Here’s hoping my maddening experience helps someone else not lose days off their lives. I’m in a 2300 square foot, single level home.My Sonos setup: Sonos Arc home theater setup (sub with a pair of Ones as rears) in front living room. In back office (about 75 feet away) another pair of Ones that are stereo paired. I have a Boost in the living room wired into main router and a second Boost in the rear office wired into Orbi Satellite 2.Orbi Setup - I have the AX6000 (RBR850 Router and two RBS850 Satellites). Router is setup in the living room with the Sonos home theater. Satellite 1 is 30 feet away, just off the kitchen and Satellite 2 is in the back office. The issue: Orbi AX6000 does its topography arrangements automatically. I learned (the hard way) that it cannot be manually adjusted. When they

I’ve seen some comments on this but none exactly matching mine so hopefully someone can help.My home setup -AMP and 4 connect amps and one connect to various rooms via ethernet cable and all direct to the speakers. The connect though is wired to high end mono block amplifiers which are then connected to speakers.The main source of music is on a Synergy NAS with apple lossless and flac files.  I also use Spotify, Apple Music and some radio stations.All work except the high end system which used to work fine.  If I start music sometimes I get one or 2 seconds then silence. If I pull out the ethernet Cat 5 cable, I sometimes then get one or 2 seconds which leads me to believe it is a buffering problem but I have no clue.I’ve rebooted, played around with settings but no luck.  I don’t know if upgrading ti the latest connect will do the trick but I’ve read reviews that the sound quality is vastly closed unless you turn off volume controls which I don’t want to do.  Any ideas? 

Dear since this evening, the sound of my sonos move is very bad. I did reset it but no change. Is there something I need to do to recover the great sound I had until yesterday. I have my move since less than a year.thanks for your help

Everything was working fine till I was using a Symfonisk speaker with the first version of AirPlay and iTunes. Then the new Sonos App came along, AirPlay 2 came along and now it’s a total nightmare. Sometimes the Symfonisk speaker shows up among the possible destinations, sometimes not. Some days you can see the speaker from iPhone, but not from the Mac or Apple TV. Today for example the speaker was playing happily from my MacBook, but then, in the afternoon it decided to go for a nap and it’s impossible to see it from the Music app on the Mac. It’s still visible from iPhone. I already tried a few speaker reset-and-reconfig; speaker and all other devices are on the same 2.4 GHz WiFi; tried to reset router a few times, same behaviour pops up again. (also can’t spend my days resetting things because of bloated software)The thing that drives me mad is that there are other AirPlay2 devices on the network and they all work with no fuss. Did anybody have the same problems and found a solutio

Until Mid March I was able to use Spotify via Alexa on my Sonos One.I could do this in the usual way ‘ Alexa play XXXX’ and it would respond with ‘Playing XXX from Spotify’Now whenever I ask Alexa ‘Alexa play XXXXX’ I get told ‘ Heres a station you might like for XXXXX’ and its not spotify.If I then ask ‘Alexa Play Spotify’ it tells me I need to enable the skill - I have sent instructions to your device.Strange thing is - it is enabled, and works find on the other 2 Echo Devices.So I followed the usual sequence:Disable skill Reboot Re-link App says - successfulI try spotify App and can play on the device by selection (so Spotify Connect is working)But I repeat:‘Alexa play XXXX’ and no longer works. and Alexa Play Spotify - You need to enable your account. I am confused and dont know what to try next - any ideas? It should be noted all other voice commands are working as expected.    

Just moved house and we’re having terrible issues with the Sonos system dropping in and out all the time. Key culprits seem to be our original Play:1 devices. Set-up using SonosNet:Play:3 stereo pair - Living Room Beam - Living Room Sonos One Gen2 - Bedroom Sonos One - Kitchen Play:1 - Office Play:1 - HallwayDiagnostic ID: 1517449543

Hi, I have a sonos connect which I’ve run without any problems for a couple of years. Over the past month or so, it has started cutting out completely and just stopping whatever it was playing. It won’t start again or remember where it was. I’ll go on the app and it says it’s unable to find the sonos on my network. For a few minutes it’ll be dead to the world, then it will come back online. I’ll start again with whatever I was listening to, only for it to just do it all over again. Sometimes I get 20 minutes of playtime, sometimes 30 seconds. I’ve tried resetting it and redoing all the connections from scratch and now I’m running an ethernet cable all the way from my Sky Q hub into the connect, all to no avail. I’m at a bit of a loss for what to do with it. Any suggestions please?

This is some sort of post-topic to this:  I got myself a splitter as suggested in the above topic and have a partial success as I’m getting 5.1 sound on the optical output of the splitter for my cable box. However I’m not getting 5.1 when I plug in my Chromecast and cast Nextflix on it. Per this: https://help.netflix.com/en/node/23924 for proper 5.1 sound from Netflix I should be getting 5.1 from Chromecast which is not happening, at least when I use it with the splitter. Do you guys think this is a Chromecast issue, Netflix issue, splitter issue or a combination of those? Any ideas appreciated, thanks!

Unable to play Music through any device.  I have tried with no luck:resetting the router resetting the every Sonos speaker (at the same time)  deleting my app and reinstalling it

Like the title says, the Sonos 2 app barely works on my Moto G Power running Android 10. It will work for a few minutes then suddenly not be able to connect. I have to force stop and clear the storage/cache then reconnect to the system to get it work again. Sometimes I have to try to reconnect multiple times. Once it is reconnected it will work for 5-10 minutes then stop connecting. I’ve uninstalled and installed the app multiple times. I’ve deleted all my apps to see if there was a conflict with another app. I have no problem connecting with any other phone/device in my house. It is only my Moto G Power that is unable to consistently connect which is an annoyance because it is my main device/phone. I’ve had the phone for about 6 months and it worked fine on it up until a week ago.  Any recommendations/fixes?

I bought a Play 5 to dedicate to use with my Peloton. Unfortunately, there is significant audio lag between the speaker and the TV output. What can I do to fix this? Thank you!!!

I can’t search for radio stations currently.The Sonos app says my Sonos Radio account needs to be reauthorized. When I click on Reauthorize it comes up with an error msg saying ‘Unable to reauthorize Sonos Radio account’.ive deleted and reinstalled the Sonos app but that hasn’t worked. Can anyone help? Very frustrating! 

I’m getting so fed up. I’m using a TP-Link Deco M5 mesh system and although it does a great job for everything else, Sonos seams to really hate it. When I say hate it, it literally won’t find anything?I’ve gone down the tech support option - got cut off of course🤬Ive rebooted the router. I’ve rebooted the Deco’s and rebooted all the speakers and amp.  Ive gone to put a bit of music on and obviously I can’t connect to any speakers.  Im so fed up of this. Any help would be great fully appreciated.  

Hello.I use the app S1 on one floor (mix of older and newer Sonos products working through Bridge) and the app S2 for two Sonos One (Gen 2) on the other floor.On my account on the website I can see all Sonos products.But after technicians solved a Wifi problem problem I had, I can still see and use the products through the app S1 but S2 and the associated two Sonos One cannot be found anymore.I tried rebooting. I tried connecting to Ethernet. I moved them to different rooms, near other Sonos products, near to the router… but I will not touch the router.Anybody knows what the problem might be?ThanksChristina.

Just moved into a new home that has a set of ceiling speakers and a set of outdoor speakers already in place.  I picked up a Sonos Amp with the hopes of tapping into those existing speakers.  I already have a Playbar and two Sonos Ones.  The specs on the outdoor speakers are Episode brand ES-AW-5, 4 ohm, 120 watt.  I don’t know what the ceiling speakers are at this time.  I’m not getting any sound out of either set, but it looks like the specs of the speakers don’t match up with what the AMP requires.  I just wanted to confirm that this is in fact the issue, and if so, does anyone have any ideas on any way to utilize these existing speakers within the Sonos environment somehow.Thanks.

Hello. I have sent a sonos amp for a repair im a small shop and i think the guy missed up and now he doesnt know what was the part number.I wonder if someone have a clear pic of this board.  

My Sonos Amp is constantly rebooting.  It never did this before and nothing has changed in years.  Same network, same configuration.  I can hear it clicking, then a slow flashing white light, then a solid white light for a short period.  Then it turns off (click) and repeats.  Never stops.  It is not hot whatsoever.  I performed a factory reset and the behavior is stillthe same.Diagnostic number 757351388 generated quickly after a reboot and solid white.

I'm at my in-laws' for a few weeks, and I'm trying to help them set up and use their Sonos system.  Unfortunately, the app on my phone just complains about not being able to find my home system - yeah, I'm not at home - that's actually not an error to fix. Is there really not a way to connect to another system if I'm in another house, they leg me on their Wi-Fi, and I have physical access to their devices? Based on some support content out there, it looks like this maybe used to be allowed, but the content is outdated.  I'm using the S2 app.

I use emojis in the name of the Sonos speakers to help my son, who cannot read, identify which speaker is which (mainly used via Airplay). However, whilst emojis are accepted in the app, and appear as expected in the speaker name, they periodically disappear and revert to non-emoji adorned names. Why?

I am having some connection issues with my Beam.It was working fine whilst watching SkyQ on my  Phillips Ambilight TV, I then switched to my Zidoo android box with no issues but on changing sources back to SkyQ again the Beam seems to be disconnected and “TV Speakers Active” notification.I have remedied this by power cycling but there must be a better way to adjust settings somewhere save me having to power cycle every time to get the connection setup again? 

Hey everyone, I just started noticing an issue this morning in my Sonos app and I’m wondering if anyone else is running into this issue. When I start a shuffle play, the album artwork displays and the playback time moves like normal. However, when it reaches the end of the track, the artwork will not update to the new song, and the playbar hangs at the end of the previous track. It’s as though the system moves on to the next track, but the new track information doesn’t get processed/come in to the app. Any thoughts on this? Thanks in advance.

I am connecting to a network and Sonos 2 that I don’t use that often. Coincidentally i did an iPhone security update last night. The Sonos system is working fine from my Mac, but the iPhone keeps saying that it is not connected to Wifi (the Sonos app says that). I have reset the Sonos app, restarted my phone, deleted the Sonos app and re-added it. Still no luck.Is anyone else having trouble with recent iphone updates? 

I have a five and an so one. I have an app on my iPhone and an app on my iPad. I can connect to both speakers through AirPlay most of the time. My problem is the app on the iPhone has the five added to it. The app on the iPad has the so one added to it but for some reason I can’t add my five to the iPad’s app and the sl one to the iPhone’s app. When I try to connect them it tells me to adjust my router settings. This can’t be the issue because both speakers are connected to the app just on different devices. Has anyone else had this issue? Is there a remedy?