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Components and Architectural

Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

4,911 Topics
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Stanley_4

answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...

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Ekim9090Contributor I

asked in Components and Architectural

Stereo Pair connection drop out

Hey! hopefully you experts can help me - my living room set up is a recently upgraded gen 2 Play 5 and two gen 1 Play 1s as left and right - they’ve always had moments of spotty connection - even with the Gen 1 Play 5 - you could hear them stop/starting or dropping out altogether which got worse and worse up until the time when the new generation came available. Upgrading seemed to fix this issue but now a few months on the stereo pair is - at best - dropping in and out and - at worst, and at present - just not playing. They also disappear from the app regularly entirely. I’ve tried hard resets, resetting my phone and I’m just a bit fed up that so much expenditure still gives an inconsistent performance. I have the old generation play 5 still also but set up as a separate system and set as line in to my record player.My diagnostic number is 276078744 and any help is awesome edit; the play 1 gen 1 in my kitchen has also disappeared from the app completely now also.

5291

3 years ago

PresContributor I

asked in Components and Architectural

Music through Sonos Arc and Sonos Move at the same time

Can I and /or how do I play the same music at the same time through my Sonos Arc and Sonos move.

2951

3 years ago

BennieNContributor I

asked in Components and Architectural

Sonos Move pairs with PC, does not connect and play music

Hi everyone,Just got a Move.When I put it in Bluetooth mode, my computer sees it and pairs with it. It does not, however, connect so that I can play sound through it. How do I get this to work? My other earphones connect correctly.Any advice greatly appreciated.Bennie

1061

3 years ago

MNordinContributor I

asked in Components and Architectural

Sonos One suddenly dies

Hello, my sonos one (gen 2) suddenly stopped working. As in I was listening to it in and suddenly it wouldn’t play the next song (I don’t know if it was inbetween songs or at the end of a song, I use spotify for my music streaming) and had compleatly shut off. No lights or touch controls working and no feedback at all. No connection within the app either. I’ve tried unplugging and replugging while holding pairing button (as to do a factory reset) but nothing happens at all, as well as restarting my router and plugging in a network cable. Has anything similar happened to anyone else? and if so how did you fix it?

6097

3 years ago

AntonyHContributor I

asked in Components and Architectural

Internet connectivity issues

Are there any tips how to improve my Sonos connectivity? I have a play 5 and two Ones (stereo pair) in the lounge and a One in the kitchen.My internet is terrible and am forever losing connectivity to the different products.Any ideas will be much appreciated.

692

3 years ago

Mudder232Contributor I

asked in Components and Architectural

Installed a Boost still cutting out

I just installed a boost to my system as I was having intermittent problems of cutting in & out on the speakers. I was under the assumption that the boost would correct this issue but it has not. :( I have 6 play 1, 2 one SL, 1 beam & now 1 boost. What am i doing wrong? My diagnostic confirmation number is 307296324.

1211

3 years ago

DianedacContributor I

asked in Components and Architectural

Optican to optical HDMI connector

Can I hook up my playbase with an optical to hdmi arc? So that my LG magic remote will control column

321

3 years ago

GgnoreTrending Lyricist I

asked in Components and Architectural

LG CX with SONOS ARC and XBOX series X loud buzz

Whenever I switch from a tv app like Netflix or Amazon prime, and I load up the XBox and launch a game, there is an extremely loud chirp/buzz noise that disappears. It does not happen every time. I have the Arc connected to the hdmi 2 eArc port.Tv settings are Sound out set to HDMI Arc, bitstream, and passthrough. also my sub gen 3 has a constant low level chirping noise when no sound is being played. Any help would be greatly appreciated.

3841

3 years ago

Paul37Contributor I

asked in Components and Architectural

Spotify via Sonos

when I use spotify via the Sonos app I have connection Issues all the time. messages like ‘connection failed’ ‘ can’t connect’ how can I fix this?

241

3 years ago

chasmmTrending Lyricist I

posted in Components and Architectural

Sonos Move blinks white

I’ve had a Move for about 3 months. Recently the battery died and I put it back on the charging base. When I went to use it in a few days, it wasn’t found on my system. I checked the physical unit and the light on the top just blinks white. The battery light is also showing red.I’ve tried rebooting it and resetting it. However both of those solutions require holding the power button until it turns the white light off/powers off. My unit WILL NOT do that. I’ve held the power button down for as long as 2+ minutes, with no effect.I’m at a loss what to do next. Other than contact Sonos support, which I’ll do at some point, does anyone have any suggestions?

2995

3 years ago

ScropolousContributor I

posted in Components and Architectural

Boost powerline adapter problems

Anyone experiencing issues with Sonos Boost and Powerline adapters where plunged into the same router? I’ve setup Boost through which I have c.5 Sonos devices with the Boost connected via ethernet to my router. All plays fine, everything happy.However if I then activate my TPLink AV600 Powerline main connector (connected via ethernet to router and plugged directly into power socket), the router loses all connectivity. Sonos goes offline. Switching off the TPLink AV600 main connector and the router recovers and Sonos recovers. And vice versa. Switching off Sonos and enabling TPLink AV600 Powerline main adapter and the rest of the network is fine, all TPLinks operate normally. Then powering up the Boost (whilst its connected via ethernet to the router), takes everything offline again.V.frustrating.Anyone have any ideas?I was assuming an IP address clash but doesn't seem to be it.

2357

3 years ago

ANewtonContributor I

posted in Components and Architectural

Sonos Play 1 issues

Hello, I have 4 x Sonos Play 1s in different rooms. When playing music from my music library on the laptop, the music typically cuts out after 3-4 tracks. there is no error message - it just stops playing. I've tried changing the wifi frequency (as per some community advice) but this only worked briefly - it’s gone back to being incredibly unreliable. Intriguingly, if I play Sonos radio from the laptop it’s fine and will just keep playing until I turn it off - the cutting out is only when playing tracks from my Sonos music library. I'm now wondering it is something to do with my laptop going to sleep because…. My other big problem is this: I have the Sonos app on my phone. If the laptop is on in the house somewhere, then I can control the Sonos and play music from my phone. If the laptop is off or asleep, the phone app will only play radio on the Sonos - if I try to select some of my music, it shows it on the phone screen but then I get the spiral of ‘trying to connect’ and it ultimat

927

3 years ago

allenapContributor I

asked in Components and Architectural

Tracks go silent ~30 seconds from the end

Every 50 tracks or so, at a guess, the music goes silent for the last ~30 seconds of the track.The playhead keeps moving (looking in both the Spotify and Sonos desktop apps). If I don’t do anything, there will be ~30 seconds of silence, then the next track will play correctly. If I rewind a few seconds, playback will resume and it will play through to the end of the track correctly, no silence.I listen mostly using Spotify Connect so I don’t know if this is specific to that mechanism, or something that affects other services.

641

3 years ago

theRealPOJContributor I

asked in Components and Architectural

last.fm scrobbles incorrectly

I have the same problem like the closed issue: I have sent a diagnostic to you with number: 1553219921last.fm scrobbles with the name of the sonos first like:“PORTABLE + 1 - AWOLNATION” .Please advice, /Per

561

3 years ago

KenhhkContributor I

asked in Components and Architectural

Can’t play saved podcast, it shows in app but greyed out

I saved a podcast episode to my Spotify playlist but when I use the Sonia S2 controller to play it, it’s greyed out and doesn’t play. Instead it gives me an error message “access is denied”

2802

3 years ago