Components and Architectural
Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.
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I've had the Sonos Beam for three months now. As a soundbar for my Samsung TV it is excellent. As a Wi-Fi device it is terrible.It's sits with my Samaung TV, Sky Q box, Cambridge Audio Minx and Sony DVD player. All these devices never lose Wi-Fi connection but the Beam loses connection every other day.I can't talk to it via Alexa or Spotify and my Samsung phone Sonos App can't find it. The only way to get it to comeback is to reset the router. Getting mighty fed up with it now! Any ideas?Mark
Hi AllMy setup is as follows: 1x Playbar in the lounge, 2 x Sonos Play One speakers in the kitchen and 2 x Sonos Play One speakers on the patio. All Sonos products connect wirelessly over Sonos Net and I have a Boost plugged directly into the wifi router (which is at least one meter away from the wifi router). My wifi router’s 2.4Ghz channel runs on channel 11 and my Sonos Net on channel 6. The wifi router is in my lounge. I have assigned all my Sonos products static IP’s. I run a 100/10 fibre line. After doing all of this, my system still has lag and I experience drop outs. The speakers with poor connection are one in the kitchen and one on the patio. I cannot move these speakers and I cannot move my Boost nor my wifi router. The only problem can be the brick walls/structure of the house (none of which I can change).I am now going to hardwire all my Play On speakers (ie 2 x Sonos Play One speakers in the kitchen and 2 x Sonos Play One speakers on the patio) I can not hardwire my Playb
Hi guys, I have a comms cabinet with a bunch of equipment, and 9 Sonos Amps in it. The Amps are stocked in 2 x 2’s, across 3 shelvels (ie., 2 shelves each have 2 Amps on top of each other, beside another stack of 2). The temperature within this cabinet, even with cooling fans etc runs to 35°c-40°c. The Amps, and everything else inside the cabinet, are very warm to touch. What is the ideal temperature to run these at? If they are consistently at 35°c, is that detrimental to the product? I have a quote to entirely strip out the comms cabinet and rebuild it with better ventilation etc., but it’s a pretty expensive quote - so just wanted to know how a big an issue the temperature really was. Cheers,JK
I have a new Samsung Frame TV connected via HDMI ARC to a Sonos AMP. Working perfectly until a few days ago. The system now is automatically switching off of the HDMI input and reverting back to the TV internal speakers… If I interact with the volume slider in the Sonos app it will switch back to the HDMI connection to the AMP, but then reverts back again to TV internal speakers after a few seconds. The TV audio input settings look correct, the Sonos system plays back music just fine and is connected to the Sonos app... Any ideas?
My surround system in the living room dropped off the Sonos plant randomly,.. after which I managed to reconnect the Play 3 surrounds and Sub just fine. Thankfully I had a spare Beam from another property which I was able to pilfer and setup the system again… In the meantime I have tried doing a hard reset to default factory settings, but the white light stays constant. I’ve tried connecting it directly to my hub, but nothing…. I’ve left it overnight just in case. But it doesn’t get picked up, or allow me to reset it.Not sure what else there is to do myself other than speak to the diagnostic team who don’t appear to work at the weekend, and during the week I’m not able to spend time addressing this.
The last update that came Through killed my system. My play 5 is not recognized even plugged in through Ethernet. Not only is this the most frustrating thing but clearly everybody is having this problem that has updated. not only that , the actual app has had HORRIBLE performance after the update. inalso feel taken advantage of because as soon as all this happen I received marketing material for the “upgrade” service from Sonos. If you guys need me to buy a new one for some reason just let me know but over a month dealing with this problem is unacceptable. anyone else get this fixed yet?
Hi I use S1 compatible products - 2 x Play 5 , Play 1 , 2x connects and wish to add a Sonos Connect amp that I’ve bought second hand from EBAY. I’ve reset it back to factory settings and tried adding it to my system but it keeps asking me to update it , but when I try, it just says that update unavailable. Is there any way around this or have I just wasted my money on EBAY?
I have my Connect wired to my router via ethernet which utilises my Home Cinema System for streaming and playing music from Itunes or other music stored on my Windows 10 PC.I have two Play 1 Speakers in another room running in stereo which are running off my routers WiFi connection.I prefer to have the option of running my Sonos system from the Windows 10 Controller AND have the convenience of also using the App on my phone at the same time. - I had no issues with this whatsoever pre ‘Update and S2.’ I.e. the original Sonos android app used to work quite happily with the Windows 10 Controller. This is no longer the case and is very frustrating among other issues since S2.I have found that Windows 10 controller will not find my Sonos system at all via WiFi any more, although the Android S2 will. - If I connect Sonos via Ethernet to my Connect, Windows 10 controller finds Sonos, but then the Android S2 App fails to find Sonos. - If I unplug the ethernet cable, Android S2 finds Sonos, bu
My sonos play 5 only works when connected to the router with Ethernet. When I disconnect the Ethernet cable it stops working. Going through the WiFi set up, it’s not recognising my WiFi password, even though I am inputting it correctly and the Play 1s we have in other rooms work fine. Please help! Thank you.
I have PHILIPS 65OLED804/12 65" Smart 4K Ultra HD HDR OLED and just got the ARC. Connected to HDMI ARC and it works great however there is a slight delay - sound is delayed. Every option is to delay it further. Any help much appreciated. only way around it is to change the audio to stereo on TV ….
HiCan someone explain to me how a cabled sonos is not green in the matrix? I struggle to understand that.I got 2 products cabled:Spa O Utekök Tv RoomI am running Sonosnet but getting dropouts and that’s why I am looking at the matrix, but if the Spa O Utekök is on a cable, shouldn’t it be Green? Same goes for the Tv Room!!!The one called Uteroom is 1 yard away from the cabled product so that should be green aswell? RegardsLasse
I recently had a chat with a rep who told me these are the best settings for your Sonos. I hope that it makes things better for you: a. Auto channel must be set to Offb. Choose best non-overlapping channel (1,6,11)c. Set channel bandwidth to 20MHzd. Both 2.4GHz and 5GHz should be enablede. UPnP should be enabledf. 802.11 band should be set to b/g/ng. Airtime Fairness should be disabled Unfortunately, despite these settings, I can never get my Sonos to reliably stay on the network. The rep told me that my Sonos was showing some signs of inconsistent WiFi signal. But even when it does connect, I get no sound through AirPlay. I get that this might be an airplay problem and not a WiFi or Sonos problem. This is just not the expectation when spending this kind of $$$. I expect it to work. Or I expect it to be an issue where it feels like an active solution is being sought. I gather from forums that Sonos doesn’t really seem to care. I find it personally difficult to ever recommend one of th
you put out an upgrade and I have now lost my apple music. I have tried to reconfigure and gone down so many wormholes and wasted so much time I am about to bin the Sonos experience. I have just removed both Sonos 1 and sonos 2 apps to and I will re load them on my Iphone. It tells me my bridge needs rebooting - which I have done. It asks me to remove Sonos 1 applications which it wont allow me to do……...its never ending.
stuck in a never ending circle - had upgrade to S2 platform but lost Apple music. Tried to remove S1 but still being told Bridge incompatible, all resolution keeps just taking me to your website to buy new hardware! (funny that). Only I dont want to spend more money with you because of this very reason. How do I restore it back to normal - the old saying is if it aint broke dont try and fix it!
I was using the app tonight (iPhone) and a pop up flashed and I clicked okay. Now, I can only see four of our nine speakers on my app. When my husband opens his app (iPhone) his is showing all nine speakers. What gives? I’ve reinstalled the app. Reset the app but nothing is working.
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