+1Just moved house and we’re having terrible issues with the Sonos system dropping in and out all the time. Key culprits seem to be our original Play:1 devices.
Set-up using SonosNet:
Diagnostic ID: 1517449543
Best answer by Ken_Griffiths
cjbutterworth,
Just to add, the S2 App is fine to use and in addition to trying a different SonosNet channel in the S2 App I would also ensure you set your Router to use a ‘fixed’ non-overlapping 2.4Ghz channel too 1, 6 or 11 - just not the same channel that you choose for SonosNet. They need to be different channels and to reduce interference also do these two things if possible:
Doing those things will help reduce Wireless interference.
I also suggest checking out these two ‘hopefully’ helpful links too:
Which Sonos controller are you using...S1 or S2? In your case it should be S1 which is the black Sonos icon.
+1Using the S2 controller - All the support guidance notes that my Play:1s and Play:3’s are S2 compatible.
The local WiFi channels may be busier than your old ones, you could try moving SonosNet to one of the other two channels, 1, 6 or 11 and see if things get better.
cjbutterworth,
Just to add, the S2 App is fine to use and in addition to trying a different SonosNet channel in the S2 App I would also ensure you set your Router to use a ‘fixed’ non-overlapping 2.4Ghz channel too 1, 6 or 11 - just not the same channel that you choose for SonosNet. They need to be different channels and to reduce interference also do these two things if possible:
Doing those things will help reduce Wireless interference.
I also suggest checking out these two ‘hopefully’ helpful links too:
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