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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,964 Topics
  • 27,625 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4964 Topics
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robruzduk
posted in Components and Architectural
SONOS doesn't work with range extenders - totally useless for a house sound system

I don’t understand how SONOS can advertise its products within the category of Home Sound Systems if they won’t work with range extenders...one basically has to live in a tiny apartment for these speakers to work. Completely useless and a huge waste of money I fully regret having bought 4 speakers. That’s only one of the many problems I have: constant “unable to connect to SONOS device, try again later”, rooms appearing and disappearing, sigh...TERRIBLE in all ways. My connection is fully stable and these speakers are simply terrible - good sound, terrible connectivity. I cannot be connecting them to the router with a cable every time they stop working cause I’d need to be doing that every single day.As said before, these are speakers for a tiny studio apartment SONOS is not good for a house with several floors. A mere scam. 

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3 years ago
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jeromepTrending Lyricist I
asked in Components and Architectural
SiriusXM dreaded “Unable to play the selected item.” error

Here we go again.  The dreaded Unable to play selected item error has popped up on 2/13/21,  Sonos app seem able to browse the SiriusXM catalog, and show playing title names, but no matter the station you select it does not connect and presents the error.  SiriusXM plays fine through its native app.  I’ve done the obligatory delete and re-add the service to Sonos, but that doesn’t change the issue.  Status.sonos.com shows that SiriusXM is ok, but it certainly is not.  Other streaming services including Sonos’ own services continue to stream fine.I hope somebody at Sonos is watching and will look into this.  This whole structure where streaming services have to pipe their content through, and maintain, a connection with Sonos is aggravating.Diagnostic 1463009795

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3 years ago
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mpnosonContributor I
posted in Components and Architectural
Very buggy S2 app

I am a pretty new user and I am astounded at how buggy the S2 app is.  There’s a different problem every time I open the app.  It’s so flaky it’s barely usable, and since I have a standard configuration many people must be having the same problems, no?”Problems I often have:can’t change speakers… when I click or unclick, the music stops, then I find that whatever was clicked or was unclicked did not change… and until I reboot it doesn’t work music on app not reflective of what’s playing, out of sync.. but I can stop and start music so it is communicating with the deviceslike I said, every time I stop and start I get a variant of the problems above.  I use the android S2 app with a One, Amp, and a Port via wireless network… How does anyone use this stuff?  

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Stanley_4
3 years ago
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VokildirContributor I
asked in Components and Architectural
Sonos One Red light

Hello all. My Sonos One speaker is only 9 months old. I have a continuous red light displaying on the speaker. I'm unable to connect to it, unable to reboot and also unable to factory reset. Even holding down the 'infinity' button after power off does nothing. I'm unable to do anything with it. Has anyone got any ideas?

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bockersjv
3 years ago
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devinlloydContributor I
posted in Components and Architectural
Sonos S2 will not allow me to accept Terms of Use

Sonos 1 turned off and forced me to use Sonos 2. Sonos 2 is stuck. I Accept terms of use and then it loops me back to View Terms of Use. I cannot accept. The app will not launch so I cannot use Sonos. This is so annoying. Forced me to update to a broken app.

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James L.
3 years ago
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GymBoiContributor I
asked in Components and Architectural
Sonos One SL working intermittently

HiLate last year I added two Sonos One SL to my system. All has gone well, except now, 5 months down the line the one SL speaker stops and starts working at intervals. If playing music can hear the other speakers working but this one is just not. It’s now becoming an irritation.I’ve gone through all the trouble shooting on the Sonos website and none of this apply. I contacted Sonos via the bot today as their lines are busy, the bot stated it has no knowledge of a Sonos One SL not working.  It’s still under warranty, but has been suggested that I seek assistance from the community.Many thanks

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3 years ago
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gelairContributor I
asked in Components and Architectural
Echo when Beam is connected to panasonic TV

I have connected my new beam to my 49” Panasonic TV via the optic connection as there no HDMI ARC socket. Installation followed instructions from Sonos website using my phone. All went well except that sound from the TV has an echo . ( I had muted  the TV audio). TV sound is so inferior to that of TV speakers that we are considering returning the Beam. Any suggestions welcome.

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3 years ago
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HoneyFriedHamContributor I
asked in Components and Architectural
Single source - multi room delay

So I’ve searched the forums and haven’t found a solution for the issue I’m experiencing.When I start playing a source with different rooms groups, I will hear the source play from one room, but not others, then it will cut out, then it will start up again maybe 20 seconds later, but another room will still not be playing. 10 seconds later all rooms will be playing as normal.The whole time, everything looks normal via the Sonos app. I’ve tried many different methods of fixing this “delay” from hardwiring all speakers (thank goodness I live alone, the CAT6 spaghetti drove even me nuts), I’ve used different sources from Pandora to a line-in turntable, I’ve put all Sonos devices on their own VLAN with favorable QoS. None of those things workedNo matter what, I still have this issue of starting a source playback at different rooms seem to start/stop randomly for about 30-60 seconds until they “settle in” to normal playback. Happens every time, no matter the source, cloud or physical. I will

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Airgetlam
3 years ago
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Nrb1Contributor I
posted in Components and Architectural
Everything stopped working

Get messages cannot connect to Sonos device, cannot add to queue, systems with surrounds show misconfigured. I remove and add surrounds. It works for 20 seconds and then get cannot connect to device.  Can sometimes get a play 5 started but then get cannot connect and cannot control it. Problem on both iPhone and android. Have 11 Sonos speakers and cannot use any of them. 

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3 years ago
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Skippy kangarooContributor II
asked in Components and Architectural
Mac controller stopped working. Something to do with OSX app version 11.2.6?

My system was fine but then I got a message about updating my OSX controller app and now it can’t connect to my Sonos system. The update failed, then worked then ??? I tried a few things, including re-downloading the controller from the Sonos website. My system still works through my iPhone but the OSX app can’t connect to my system despite me trying a bunch of things.I have a suspicion that it might have to do with the fact that my Sonos system is on version 11.2.6 (based on system information in the iOS app) but you can only download 11.2.4 from the Sonos website. Can you get OSX controller version 11.2.6 from somewhere? Are Sonos just slow in updating their website? Am I barking up the wrong tree here?

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3 years ago
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mtarrContributor I
posted in Components and Architectural
Sonos update changed USB settings

Hi,I am using Sonos V2 on PC running Windows 7.I updated Sonos a few days ago and my USB settings on my PC were changed by the update. Nothing else on this PC has been updated or changed in months.Now the USB port power stays on even when the PC is shut down. I need to power go off when the PC is shut down, I have a device that powers down my speakers, monitor, etc when the PC is off.I would like to know how to change the settings (that were changed) back so my USB powers off when the computer is shut down.Thank you,Morty  

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controlav
3 years ago
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MarkArnoldContributor I
posted in Components and Architectural
radio keeps cutting out

Hi I did have Sky Q router and everything worked fine, however recently I've changed supplier and have a different router and now have a issue when steaming TuneIn or Global as the audio consistently cuts out and sometimes doesn't restart. All other devices on my network are fine - I have 80 meg connection  and speed is always 50 meg plus Also I have no problems streaming from Amazon Music no cut outs???I've tried changing wireless channels several times but this still is happening - I cannot listen to 1 song without it cutting out - how frustrating - can anyone help please

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3 years ago
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TalklingerContributor I
asked in Components and Architectural
Deezer podcasts don't show up in search

I have Deezer set up as my streaming service in the sonos app (S2).When searching for a podcast that I can clearly find on deezer on the S2 app, I can’t find anything….Seems like something went wrong there...

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controlav
3 years ago
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Geordie jimContributor II
posted in Components and Architectural
conspiracy theories

Hi I've just had another old Sonos product fail. A play 3 just died beginning of 2020. And now an Amp won't reconnect to my system. I contacted Sonos help team which was great for the first day. Nothing has been resolved and all has gone quiet.Any thoughtsJames 

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3 years ago
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NailContributor I
posted in Components and Architectural
sonos app unexpectedly closed

On my new Samsung galaxy s20fe sonos app unexpectedly closed after watching advertising images on first launch or pressing skip button... on my previous galaxy s8 everything was perfect

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3 years ago
Asgorath
AsgorathChromatic Producer I
posted in Components and Architectural
IKEA Sonos Symfonisk stops playing or refuses to start

I recently bought two ikea sonos symfonisk systems and the experience has been beyond bad. To a point the two systems are basically unusable. Songs (streaming Spotify or Bandcamp) either refuses to start, just stops while playing, skips to a new song halfway or just skips halfway to not just the next song but a few songs ahead.I have a full S2 Sonos system all over the house with no problems. Two high-end routers in Mesh-setup, a Sonos Boost. Everything is updated and I still not accept a ‘it’s a wifi signal issue’ as an answer. As its clearly not that. The signal is fine, there are no problems anywhere with any other products then these two Symfonisk speakers. A cheap ‘smart speaker’ preforms better. Are these two systems simply broken and should I contact Ikea or is this something that can be solved through settings or somehow resetting them? It all seems very much more a software issue then anything else.

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3 years ago
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vndrwrffContributor I
asked in Components and Architectural
System keeps cutting out

Please help us fix our system!We have 3 Play:1, 1 Play:3, and a Move. The play:3 has been having issues staying continuously connected for a couple months now. It was setup on a completely wireless system, but since then I hard wired the play:3 directly to the main network switch about a month ago. The play:3 continues to disconnect when playing and can at times be hard to bring into a group of speakers or just to get it to play at all. Today, the move also started cutting out. Nothing has changed on the network. TuneIn, Spotify, Local Music The behavior is always the same. I can recreate it by playing music - it happens at random, but reasonably frequently. Generally music stops playing for 1-3 seconds at least once each 5-10 minutes. Diagnostic number is 1649784927

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3 years ago
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cdubbAvid Contributor I
posted in Components and Architectural
Problems after updating to S2 controller.

Hi, I have 15 Sonos speakers in various configurations across several rooms. One of the speakers, a Sonos beam, was connected by ethernet cable direct to the router. This allowed the rest of the system to operate via Sonos mesh. Wi-Fi was disabled on all the remaining speakers. The “My devices” data on my internet hub showed all 15 speakers connected direct to an ethernet port via the beam. The system was operating with the Sonos S1 controller, was completely stable and performed flawlessly across all rooms and configurations. This morning i updated the system to the S2 controller. The download was somewhat clunky and appeared to crash at one point. At no point did the app ask to be connected to either a new or existing system. I now have the S2 controller, but all the speakers apart from the ethernet connected beam are now back on Wi Fi.  This is now causing major issues with missing speakers and continuous drop outs. I am now unable to disable the wi fi setting on any of the speakers

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3 years ago
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jpalenzContributor I
asked in Components and Architectural
All wired Sonos Arc+sub+2xplay 1 little cut-outs

Hello, I just wired with ethernet cat 6 my entire flat and decided to go to an all wired setup for my sonos system and everything seems to work just great after disabling wi-fi in all the devices and removing a sonos boost that was part of the setup. The problem Im having is only with the rears of my Arc+sub+2xplays 1s in my living room. They keep cutting out constantly. It is like the ambient sound cuts for half a second and comes back again immediately after but it just doesnt happen once, it keeps happening every ten seconds or so.And I think it only happens with dolby atmos (both TRUEHD and lossy one) on both my shieldTV and apple tv 4kAlready sent a diagnostic while it was happening with the number 809032159is there anything I can troubleshoot? It is a really annoying issue. thanks in advance

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J
3 years ago
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hebrContributor I
asked in Components and Architectural
Connect does not connect, since upgrading to S2.

Since upgrading to S2, connect stopped working. call tech support. they say I have to replace the unit. Is this normal? 

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3 years ago
TnL
TnLTrending Lyricist I
asked in Components and Architectural
S1 Controller "Existing system not found" Feb 28,2021 Fails on all platforms: Win 10, Android, IOS

Just now, 4:30PM eastern, 2021-02-28 all of my S1 controllers fail to find my Sonos systems.All a re at S1.  No S2.  I have Connect devices that must stay at S1, so my entire system is at S1.I have tried resetting individual systems - to no effect.Less than a week ago, I was given the option of “staying with” the S1 system.  Up until then, I got regular nag notices that I needed to upgrade to S2.  I do not want to do that.  I’m not sure if this is related, but it is a change within the last week.I have tried the S1 controller on Windows 10, iOS, and Android systems - all fail with the same message “Existing system not found.” Anyone else?Any ideas? 

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Magpie in Yorkshire
3 years ago
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mobimeContributor I
asked in Components and Architectural
Connect:Amp (gen 1) - only ethernet cable works, not wifi

Hi -I cannot get my gen 1 connect amp working with S1 app over wifi, only with ethernet cable. I have read other messages here saying to go into advanced network settings to update wifi password.I don’t see where this is possible, only a setting for wifi is enabled or not.Can someone please suggest how to get connect amp working with wifi?thanks!!

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3 years ago
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DannyhermContributor I
asked in Components and Architectural
sound defaults to music instead of tv after update

I have Playbase and 2 one’s. I just did the latest update to the app and gear on 3/9/21. Every time I turn off the Apple TV or listen to music, Sonos defaults the tv sound to my tv and music for the Sonos. I have auto play tv checked. 

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Corry P
3 years ago
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tosikypsaContributor I
posted in Components and Architectural
Android Sonos S1 is trash

New S1 is total crap app! I was very exited when I first got Sonos, it was working quite well.  Now I cannot play anymore any of the music on my device nor from NAS, Sonos cannot even find my NAS anymore. S2 is no improvement, actually in many ways even worse! I will never add to my Sonos collection and looking to get rid of the whole set of useless electronics!  Sonos is going down as a company, it will be a good short sell candidate!

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3 years ago
DjDaveyC
DjDaveyCContributor I
posted in Components and Architectural
'My Sonos' page resets every several seconds

After updating to version 13.0 build 62186220,The 'My Sonos' page resets to top every 5-10 seconds and while doing so, in the 'Stations' segment, station description "studders"

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3 years ago
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