For about a week the Sonos connection to both Amazon Music and Audible as well as Sonos Radio has been very patchy.
When streaming an album or audiobook, either:
- it refuses to start playing the album altogether and doesn't queue any tracks, or
- it plays or fails to play the first track, moves on to the next then will either play or fail to play track 2 and move on to the next, etc... or
- it does nothing, circle spins and nothing gets played, "No music selected"
As examples, I get these errors:
> Unable to play 'name of song' - unable to connect to Amazon Music
> Unable to play 'Sonos Radio' - unable to connect to Sonos Radio
> unable to add music to the queue
> An error occurred while adding tracks (error 701)
> ... error 1002
> Unable to browse music - there was an problem connecting to Amazon Music
> Unable to browse music - there was an problem connecting to Sonos Radio
It is annoying when playlists/albums don't play in the correct sequence, but is extremely frustrating when trying to listen to an audiobook (it's simply not possible to do this).
Furthermore, browsing for music/books on Amazon Music and Audible is not as smooth as it was and often stalls.
I can happily play music stored locally on my phone or from my NAS, no problem whatsoever, the problem only occurs when streaming from Amazon Music, Audible or Sonos Radio.
Nothing has changed on my side since I set up the Sonos system over 4 years ago, during which time it has been faultless - this happened out of the blue last week...
I have a Zyxel VMG8825-T50 modem/router from T-Mobile wired to a Netgear switch to which I have wired a Sonos Boost as well as a NAS, the rest of the Sonos kit (7 speakers) is wireless.
Please can you help? Thanks!