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Anyone have any idea why sonos just stopped connecting with my android phone 5-10-2021? No phone updates made. No wifi changes. Still connects with my laptop just fune.


  • Contributor I
  • 2 replies

Anyone have any idea why sonos connect just stopped connecting with my android phone 5-10-2021? No phone updates made. No wifi changes. Still connects with my laptop just fine.

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6 replies

Have you rebooted your phone?


Airgetlam
  • 42740 replies
  • May 13, 2021

What kind of router are you using?


bockersjv
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  • Local Superstar
  • 2578 replies
  • May 13, 2021

Is it October already!  :hushed:


  • Author
  • Contributor I
  • 2 replies
  • May 17, 2021

Thanks for the reply.

Rebooted phone, jumped through all the Sonos hoops including tech service. Nothing working. Using Uniquity..


Airgetlam
  • 42740 replies
  • May 17, 2021

Liable to be the phone is connecting to a different subnet, if you’re using Ubiquity. Try wiring a Sonos device to the base Ubiquity device, using an Ethernet cable, then wait a couple of minutes to see if it all shows up again, then remove your WiFi data from the controller, so it is SonosNet only. Sonos systems are designed to use a single subnet, I believe Ubiquity often breaks that into several, under the assumption that all devices only connect outwards to the internet, and ignores connections between devices. 


  • Author
  • Contributor I
  • 2 replies
  • May 18, 2021

Yep. Those devices not connecting all have different IP addresses. Thanks very much!


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