Skip to main content

Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,892 Topics
  • 27,204 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
  • 0
  • 9
4892 Topics
B
BoothContributor I
asked in Components and Architectural
update error when adding Port

Why does my Sonos port not update after it’s been installed? 

151
Airgetlam
5 months ago
L
LC618Contributor I
asked in Components and Architectural
How to check products are connected to Boost - iOS app current version 80.02.04

I’m having issues with a Sonos speaker pair constantly dropping from my system. After powering on/off they connect and show again, but as soon as I use them as part of a group of speakers they disappear again. These speakers showed for the past 2 years but since the latest major app release they have gone awol. I have rebooted router etc and issue remains. I’m assuming it is a network issue still I want to check my Boost connection - how do I know that the speakers are definitely connecting to the Boost?With the new app version I can’t locate the connection method WM:2 (see below link for instructions for the prev version of the app) Thanks in advance https://en.community.sonos.com/components-and-architectural-228999/how-can-i-see-if-a-boost-is-working-6861316#:~:text=Go%20to%20Settings%20→%20System,only%20for%20WM%3A%200%20units.

1210
L
5 months ago
S
schutteAvid Contributor I
asked in Components and Architectural
Sonos Connect not output

One of my Sonos Connects is suddenly not working. I tried a reset. It is connected through a cable. If I turn on the volume you hear a bit of “clipping” sound and ver far away a bit of sound. I eliminated the loudspeakers (active) since they perfectly work on another Connect.  It seems like the `connect somehow died. Any ideas? thanks!

441
D
5 months ago
MartinGeorge
MartinGeorgeContributor II
asked in Components and Architectural
what generation is my Sonos Connect?

Hello Sonosians.I have a question What generation is my Sonos Connect. I think it’s a G2 but not sure. Any help here wil be greatly appreciated thanks   Moderator edit: removed pictures with serial numbers

1339
buzz
5 months ago
P
Philb215Contributor I
asked in Components and Architectural
connection issues

I’ve just purchased a Sonos turntable and era 100.im unable to get it to connect to my system. I’m using S1 app tried S2 but products aren’t foundPlease  help as sonos customer service are impossible to contact  

60
P
5 months ago
C
carswellContributor I
asked in Components and Architectural
Adding a third-party subwoofer to my Amp

Currently have several Ones, an Era 100, a Roam that died two months out of warranty and an Amp. The last is wired to a pair of KEF LS50s.KEF Kube subwoofers are on clearance sale and I’m thinking of plunking for a 10b.Am I right in understanding that the new Sonos app has made third-party subwoofers wired to an Amp invisible, unusable or unadjustable and that Sonos has promised a fix but with no ETA? That’d likely put the kibosh on my plans.While I unfortunately updated my iPhone app and am missing features (no mute buttons, no sleep timers, no Qobuz artist or track favourite lists, etc.), the app at least mostly works for me. But I also have the old Sonos app installed on my iPad and desktop and have turned off updates on both, which I suspect may be a reason my system remains basically functional.Any advice on this? I’d hate to miss out on the KEF sale and the models are indeed clearing out fast (the 8b, which I was also considering, has already sold out). On the other hand, why inv

382
H
5 months ago
J
jandipsContributor I
asked in Components and Architectural
connect gen 1

i am trying to get the connect gen 1 to connect a speaker which says needs downgrading to S1 but it wont do it 

2576
J
5 months ago
S
Sx6Contributor I
asked in Components and Architectural
amp not connecting

Received a replacement amp from Sonos when I plug it in holding the button it flashes white then goes to solid green. Tried it numerous times. Have tried tapping volume  up button it does nothing and stays solid green so I can’t set it up.  Tried contacting Sonos live chat they can’t figure it out told us to call but holding for hours no answer any ideas of what to try?

80
S
5 months ago
B
Barkley2Avid Contributor I
posted in Components and Architectural
New App and sonos amp: No dual Mono

Upgraded to the new app and saw that the dual mono option was removed. This is a big deal. When will it be added? you still advertise that you can do dual mono and stereo. i now have 2 speakers giving me left channel on one side of the house and a speaker on my patio only giving right. Wtf

2365
J
5 months ago
P
PleasehelpmeContributor I
asked in Components and Architectural
amp want connect

I have 2 brand new amps that I can’t get to connect. They get registered then say update required but then says error 1001 can’t update. Tried wired and wireless. Tried spectrum, Netgear and google mesh. Also sat on call 2 times for 6 hours total for them to act like it’s my router. Anyone have suggestions 

161
J
5 months ago
C
Chris8448Contributor I
asked in Components and Architectural
sonos port/integra drx 3.5/ works with sonos

My system works flawless until it doesn't.I Ask Alexa to play audio, it turns on system and plays.At different amounts of time the audio stops and receiver shuts offI ask Alexa to play again and nothing happens. I go to integra app and switch on, begins playing. Shuts off again, look at “works with Sonos” room connected to port does not come up. Have to clear and room shows up. Begins working as expected, short time later, begins again. I have reset to factory settings, power cycled, reinstalled, etc, called integra, called warranty repair. They find its not a receiver issue.Works great with tv, works good through receiver alone with audio streaming. Switched inputs, Check connections and wiring. Nothing fixes, not hot or over heating.Has to be sonos port problem… All other sonos amps stream no issue, no issue with Alexa.Only integra/port has issue. Anyone experience this?  

694
buzz
5 months ago
P
pjhunterContributor I
asked in Components and Architectural
Synology NAS - 2 connect units - 1 works, 1 gives "access denied"

I have 2 connect units on the same LAN but widely separated. I’ll call them C1 and C2.  Recently migrated all music from a Netgear NAS to a Synology NAS.  The connect software is S1 as I have some old speakers that do not support S2.  I’ve configured the Synology NAS to use NLTMv1 and SMB1 as instructed by the Synology community. All playback to speakers in the range of C1 work perfectly.  However any attempt to payback to speakers in the range of C2 fail with an “access denied” message.  Both C1 and C2 point to the same music library on the Synology NAS and have the same usercode/password.  What’s going on?Thank you.

321
P
5 months ago
J
JohnnodvcContributor I
asked in Components and Architectural
Podcasts

Podcasts seem to have disappeared from the search function on the new Sonos app - or am I missing something? 

30
J
5 months ago
O
OceanwoodsContributor I
asked in Components and Architectural
connecting speaker wires to amp

I have a Sonos amp and I have a total of six ceiling speakers that run off the amp. Four of the speakers are in my great room and two of the speakers are on a porch. This was connected before and worked fine. With the recent update, I had to undo everything And now I am to the Point of connecting wires to the amp and can’t seem to get the rooms to work independent of each other. I want to be able to control the volume on the porch as well as in the great room. See the below pictures and give me direction on how to connect them to the amp, please.  Thank you ! 

25915
O
5 months ago
J
jimk1963Contributor I
asked in Components and Architectural
amp will not register to existing system

New Sonos app, existing system. Added Amp to system, fails at registration, after successfully entering PIN and pressing the sync button. WTH… usually Sonos products are rock solid.

10267
Z
5 months ago
J
JaroContributor I
asked in Components and Architectural
Boost

Boost - nach neuestem Update in App System angezeigt "nicht verfügbar"wird bei Produkte suchen auch nicht gefunden Was tun ? Moderator Edit - Translation by Google:Boost - shows "not available" in app system after latest updateis also not found when searching for productsWhat to do ?

1325
YankeeDude
5 months ago
W
Willbot79Contributor I
asked in Components and Architectural
Sonos amp

Hey Everyone, Sonos !Just updated app on iPhone 15 pro max to version 80.00.00.I have a sonos amp s2 with third party passive speakers and sub.Worked a treat before I updated today. My problem is that when I go into adjust sub audio/level it does not respond..what so ever.Toggle on/off… no difference with sub audio. It worked great prior to update, I have Jensen floor standing speakers with a 8 inch Yamaha sub (rca).Have tried everything. Any solutions ?Thanks in advance

873
buzz
5 months ago
A
AndrewUK75Enthusiast I
asked in Components and Architectural
network unavailable

Can someone help explain why some of my products have a network unavailable and there is no way of adding to them? My wifi has no issues    

2294
M
5 months ago
O
oldestktContributor I
posted in Components and Architectural
connectivity

I am brand new to this community. I just recently purchased two Sonance amps with outdoor wall speakers. Salesman sold me on this was the best system out there. I installed both amps with speakers and have not been able to connect my mobile device with the amps. Already have spent hours waiting to be connected to sonos agents, along with the hours of having sonos techs running me through the setup and trouble shooting procedures over and over. Also spoke with my internet provider about my modem, and having to slow it down to 2.4 ghz for the sonos amps. So far nothing has helped. I have spent over 2200 dollars for the sonos amps and speakers and I am ready to rip it all out and return it for a full refund. Would love to get the help I need but there is only one avenue that is to call again and wait over an hour to talk to a tech. I need help now or I am gone ! Moderator Note: Modified in accordance with the Community Code of Conduct.

110
O
5 months ago
N
NickD88Avid Contributor III
asked in Components and Architectural
Sonos Connect suddenly won't stay connected

I’ve had my Connect Gen 2 running on my mesh (Deco) wifi for about 6 months without any major issues. In the last 2 weeks it suddenly won’t hold a connection to the wifi; at best it’ll start playing, then drop out within about 2 minutes, other times the app just won’t show the Connect as being available. My various Play:1s and Beam are all fine running on the same mesh wifi; and the wifi pods themselves haven’t moved. Both the Deco mesh app and the sonos app say the Connect has a strong wifi signal - SNR of about 50db. I’ve set up fixed IP addresses for each speaker through the router. I’ve updated the Sonos app (the new app really is awful). And I still can’t get this fixed. Any recommendations/ solutions much appreciated!

210
N
5 months ago
B
birdonfireContributor I
posted in Components and Architectural
Connect:Amp unable to connect to S2

I have a Connect:Amp that I think is gen2, but I’m completely unable to get it added to my existing S2 system.Here’s what I’ve done so far:Factory reset at least 6 times Setup a new S1 system, and it adds just fine and streams music just fine Installed an update when I did this Tried factory resetting again after being on teh S1 system… And then try adding to S2… It sees the Amp and says it needs an update Attempt to install the update fails with error 1002 Try again… fails same way Factory reset and try it all again… fails same way  I’ve tried with the amp on both ethernet and wifi. When I was trying this last week (before getting it on the S1 system), it would attempt to install the update… very slowly the progress bar would fill… until it just hanged completely. Now it won’t even try at all. I tried opening the sonos app on my mac try force a system update (saw someone mention that in another thread)… the app froze when I did this. When I force quit and reopened it, it said no u

2418
F
5 months ago
A
ArmydadContributor I
asked in Components and Architectural
troubleshooting

Do you have to set up the arc first? Before the sub because we did set up the sub first and now we can not get the arc to set up. My second question is if I hooked up via wifi but need to move the system can I set up the arc with Ethernet cable or do I have to reset the system? Thanks for your help and input. 

252
N
5 months ago
M
Mike760tContributor I
asked in Components and Architectural
new app unreliable

Since the latest Sonos app I’ve been having lots of trouble with my system which has for the last 8-9 years been really very reliable. Now it consistently struggles to play music on my 2-off Connects. it shows connected but most times I try to play anything I just see a message ‘unable to connect please try again later’. The new app is so laggy and clunky, really, what was wrong with the old app 🙄      

715
S
5 months ago
106rallye
106rallye
posted in Components and Architectural
Any problems with new app or latets update and Sonos Boost?

On the Dutch language community I’ve seen a few posts about people having to pull the Boost because it is not visible anymore in the app and the speakers will not connect to it. Strangely I’ve not come across a mention of this on the (more populated) English language community.Since I own a Boost and have been able to stall any updates of firmware and app, I would like to know if anyone has seen problems with the Boost caused by the latest software or related to the new app.

107933
A
5 months ago
M
MdockleyContributor I
asked in Components and Architectural
connectio

I’m having issues connecting my gen 2 amp. I have connected the amp  to wifi but when trying to add the amp in the app it’s searching but not finding it.  I have tried a hard reset, reinstalling the app, resetting wifi. im really at a loss!

130
M
5 months ago
Terms & ConditionsCookie settings