Components and Architectural

Hi,I own a Sonos One and a Sonos Roam and have experienced no end of issues with connectivity. I do not have a unstable inernet connection and all of my other devices (mobile phone, tv etc.) work fine however my sonos one refuses to connect. When I come to use it, it will not show up on the connect devices tab in spotify (despite my account being connected to sonos), and in the app I will repeatedly go through the "find system" setup, or completely reset the speaker, only for it to say that it could not connect. It does work sometimes and the roam is much better because of the bluetooth feature but I do not understand why it does not connect. With the ammount of money these cost I would expect them to work much better. Is there anything anyone can do to help?Thank you,Marshall W

I have recently gone over to Sonos and am trying to make sure i don’t get this wrong.Electricians are on site and therefore cabling not a problem at the moment.My router, fibre at 316mbs, is situated in the entrance hall. Standalone, with a CAt7 cable to a switch on the sub basement where the office is, In the salon, 6 metres from the router, is an 85 ‘’ Bravia, ARC, Sub and two One SL’s. Eight metres away in the kitchen is a 75 ‘’ Bravia and another ARC. The floor is open plan. Across a bridge is a bedroom and in that room will be a Sonos Symfonisk Picture speaker. For this floor that is it. The stairs from the entrance hall to the lower level are adjacent to the routers location. This is where I come unstuck. Although I have for some reason two network SSID’s, one being 5G as a suffix the signal as you go to the lower floor and into the garage gets very weak, no matter which one you use. I have purchased a Boost which I will place at the foot of the stairs and that shoud broadcast th

Hi Sonos, I have been using sonos for over a year now for this system, it run perfectly fine but until recently:I have few system:1. arc + one sl x2 + sub2. playbar + amP + sonance3. amp + sonance4. Few Sonos oneThe playbar is always missing from the app. I have perform device and router power off for a few times to add it back. But It doesn’t fix the problem permanently as it will keep missing again. For info, my network was setup in WiFi mesh, it’s running fine and no settings has been changed. diagnostic number 239312862Regards,keith. 

I’ve owned Sonos product since 2012. Brilliant. Many have purchased on my advice. However, as of late, Sonos is insufferable.My kit: two ZP:90s and a Move. Special note: my ZP:90s have always been wired Cat5e to my router, whereas “community” posts flagging up “Asus + Sonos” trouble are almost exclusively a WiFi setup.My .FLAC music Library resides on a NAS also connected Cat5e.Issues started 8-10 weeks ago. Except for (background) S1 controller updates which may have gone unnoticed, I had not pro-actively changed any equipment, wiring or configuration for over 12 months. My router is not set to “automatically” update firmware.Problem. Sonos “Rooms” unexpectedly “disappear” in S1 controller. Unplug/re-plug ZP:90 to (temporarily) remedy. Repeat as necessary :(Problem. Sonos’ TuneIn radio station playback stutter and/or stop-start and/or disconnect. Repeatedly.Problem. Can’t reliably play music Library on NAS. Playback stutter. Playback stops mid-song then randomly resumes next song, nex

Hi everyone, I was hoping to see if anyone had run into the same issue as me on my Roam, and if so if they were able to resolve the issue.The first time I start a playing session with Spotify Connect, the song I choose to play starts playing about half-way through. However, the progress bar in the Spotify app starts from the start of the song - so there is a disconnect between the actual audio of the song and what is shown in the app.If I manually drag the progress back to the start, the audio and the progress bar sync perfectly to the start of the song.A couple of other observations:This only happens with the first song played after connecting to the Roam with Spotify Connect within the Spotify app This only happens with Spotify connect. The Sonos app, Airplay etc all work as expected. About 1/10 times the Spotify Connect doesn’t even connect and I have to restart the app a few times to get it working. This only seems to be happening on iPhone. When starting a Connect session from my

Hi Sonos, I have been using sonos for over a year now for this system, it run perfectly fine but until recently:I have few system:1. arc + one sl x2 + sub2. playbar + amP + sonance3. amp + sonance4. Few Sonos oneThe playbar is always missing from the app. I have perform device and router power off for a few times to add it back. But It doesn’t fix the problem permanently as it will keep missing again. For info, my network was setup in WiFi mesh, it’s running fine and no settings has been changed. diagnostic number 239312862Regards,keith. 

I have an amp connecting my tv and my Apple TV and speakers using eathernet . I’ve noticed my sound goes out randomly using some appS and I need to go out of the app, click around, and then sound pops back up… ideas ?

I'm having problems with my sonos system. the hsr previously worked but has at times skipped songs or been at times it does not find some speakers, or suddenly stops playing. Now it does not work to play any samger from spotifye. the apartment is 120m2 and I live in an apartment from 1896 with a lot of thick walls. yes wifi is not super good because of this. I have moved the internet outlet to the middle of the apartment, bought a killer router and ordered high speed, without it seeming to solve the problem (have also factory reset all speakers and added them again) struggled a bit to add the speakers as I often got error 800 but it is now fixed. Have ordered a Sonos boost, do you think this solves the problem or is it something else?

Airplay from Mac’s audio makes a lot of static noises, When I see Youtube, Netflix and Prime Video.this way to streamhttps://support.sonos.com/s/article/1230?language=en_US But when Clicking AirPlay icon in Podcast, There are no static noise.How do I fix it?

I picked up this play base from a friend who said it just stopped working, gave me it FOC, (he has far too much £££) I plugged it in & there’s no lights on the front but there’s an awful high pitched sound coming from within, doesn’t sound like it’s coming from the speakers. When plugged in for a 10mins the top surface is getting warm which I’d expect but nothing else. I’m sure it’s out of warranty & I’m not sure who to turn to. Any advice would be appreciated.

I don’t seem to be able to play any Podcasts. If I use iHeart Radio or Tune-in, if I select a podcast, the mobile app (iPhone 13.0.2, Sonos build 62187200) I get a message that says, ‘Unable to play <podcast>. Unable to connect to <service>.’ The weird thing is that I can stream radio stations and other content just fine, it fails only on podcasts. Any help would be appreciated.   

I have a Sonos one Gen 2. It is working fine as long as my Macbook and the Sonos are on the same Wifi network. As soon as I switch my Macbook to a different Wi-Fi network, The Sonos is not visible to the Mac. Is that a design limitation or is there a solution?

I had an S1-only system and recently removed all the S1-only products and upgraded the system to S2 successfully.  I’m now setting up a split/separate S1 system with my old components.  I plugged an old Play:5 into the router via ethernet and successfully created the S1 system.  Then I plugged in my bridge and tried to add it to the system, but the S1 never finds the bridge.  The bridge had green blinking light when I pushed connect on the S1 app, then I pushed the button on the bridge and it changed to amber flashing.  Eventually the flashing amber went back to flashing green and the app just said it never found the bridge.  Any advice?  It was working fine before I reset everything to create the S2 system.  My bridge is pretty old, see pic.  I’m guessing this has something to do with its firmware being reset, but no idea how to deal with that. 

I recently moved to the New Eero 6 Pro wifi mesh system with 3 nodes.  I had a similar Netgear Orbi system before this.  Now I can no longer see my sonos matrix.  Any ideas?

Hi Purchased an Orbi RBR50 router and satellite mesh Wi-Fi for our house. Mix of older and new gen Sonos  components (Play3, Playbar & One). When running set up in the Sonos S2 App its finds the product but when trying to connect to the Sonos network, I get a ‘Unable to joying the network “SONOS”.’Ran the same setup with the old wifi router and it set up ok.Only variable is Orbi. Any hacks or trips please?Or is the Orbi useless with Sonos? If so, what mesh wifi works with Sonos?Thanks..Matt   

This issue has been previously posted BUT the “solution” did not work for me. Ever since I upgraded my modem/router to a Netgear ‎CAX30-100NAS and the speaker will only connect briefly (if at all) to my iPhone. I have removed and reconnected my network (the 2.4 and 5 ghz) numerous times. I have tried all of the internet and Sonos and IKEA’s suggestions and “solutions” but nothing works. I am about to recycle this speaker. SONOS employee, what is my real solution? Don’t tell me to do what was listed here because it didn’t work:  

Hi, I have a number of Sonos products at various rental properties. At one property the Gen 1 Play 5 seems to have been hacked and the email changed to someone who stayed there. How on earth do I reset it without the password for this account?

Does anyone have the occasional problem when you turn on your tv like normal and there will be no sound from the soundbar?Restarting tv fixes the issue 

Here’s the summary:iPhone 12 is my new device that won’t connect (running on 14.7.1)  The app keeps giving me the message: "Connect this mobile device to wifi to continue" Was working fine up until a few nights ago--as in, it worked during the day, but stopped one evening. I had not made any changes to either the phone or the system or any wifi related devices in my house. The app IS still working on my older devices and my computer (not updated to 14.7.1 - the update on my newer device was done at least a week before these issues began)Here’s what I’ve done to try and solve it:Delete and reinstall app Forgotten and reconnected to the Wifi  Reboot phone Reset network settings on phone Reset all settings on phone Reboot router Reboot Sonos system Spent about 2 hours on the phone with Sonos support who also couldn’t figure out what was wrong.Sonos support told me to do the following on the router and I was able to:Make sure that no parental control on network devices is blocking Sonos.

This hasn't been adequately answered in the  community as yet.For me, it happens randomly (today) no new software, changes to voice assistant, etc. Random network drop outs have been a proposed culprit, but why does it still work if I use the Alexa on my phone. This fact alone points to issues in Sonos - either the microphone is not picking up the question / statement being made to Alexa correctly, or other wiring/electronics issues. However more likely a sonos network issue, given that all sonos products with microphones are equally affected.Any thoughts, brilliant experienced sonos community?

Hi folks!My Sonos 1’s won’t connect to my Netgear Orbi. I’ve factory reset them and tried to get them to add as surrounds to my Sonos Arc, but they just fail to connect.   Sonos 1’s are running 13.2.Netgear Orbi running V2.7.3.22 Any and all advice is appreciated!! Tim 

Hello, I have 2 PLAY:5 gen 2 and both of the cable are ripping of at the connection. When I try to remove the cable from the speaker I feel like the cable will split in half. Let me know if its normal. Thanks

Despite going through all the steps my three Sonos Ones have disappeared from view on my Sonos system. A Three still shows up but the Ones have gone. How do I get them back? I will never buy Sonos again if this is a deliberate attempt to force people into an upgrade. 

POUR VOTRE INFORMATION INCIDENT RÉCURENT ET TRÈS ÉTONNANT ET QUI PEUT ÊTRE TRÈS GÊNANTJ’étais a Bruxelles dans l’appartement d’un ami qui lui aussi est équipe d’un système sonos, j’ai voulu prendre la main sur son système avec mon application pour mettre ma musique spotify et j’ai DÉMARRÉ LE SYSTÈME SONOS que j’ai en France sur l’ile de ré??????C’est le deuxième fois que cela se produit sur les 4 derniers mois. (je n’ai essaye que 2 fois et je ne recommence plus)CdltDidier DumasFOR YOUR RECURRING AND VERY AMAZING INCIDENT INFORMATION AND WHICH CAN BE VERY INCREASINGI was in Brussels in the apartment of a friend who also has a sonos system, I wanted to take control of his system with my application to put my spotify music and I STARTED THE SONOS SYSTEM that I have in France on the island of Ré ??????This is the second time this has happened in the past 4 months. (I only tried 2 times and I don't do it again)CdltDidier Dumas

I’m having issues with a symfonisk bookshelf  speaker as in the music stops playing then starts again. It sometimes starts a few seconds later or several minutes or longer. Currently running a play 5 (gen 1) 2 x play 1s set up as rear surrounds with my playbase a connect another symfonisk bookshelf speaker and a boost all work perfectly fine. Recently changed to BT complete Wi-fi (new router) so have no signal problems. The problem was apparent with my old router aswell so possibly an issue with the speaker ? Any advice would be brill.