Components and Architectural

Asus AiMesh incompatibility with Sonos - solved!  After updating my Asus firmware to version xxx180, Sonos would not connect - even though my Asus router and Sonos apps both could see LL 6 of my Sonos devices.  After hours of mediating between Asus and Sonos reps, trying to solve why SONOS would not connect wirelessly after the Asus firmware update, I realized that I could just go around it. I didn’t need a SONOS boost to create a separate wireless network and add more signals and potential interference into the house.  ( Sonos says this is to improve functionality - but it’s really to get around how incompatible and fragile their connectivity is.)   I just took my old extender that the mesh router had replaced, and connected it with Ethernet cable directly permanently into the Sonos soundbar.  it worked immediately.  the ac extender is not mesh, but it received the new signal like any other device. Not elegant, but better than wasting the time.  Sonos doesn’t need a lot of signal to o

With the system working, internet in good condition, it happens to me that it jumps from one song to another without the previous one ending

Hi All, I’ve noticed that when I try to go into the Pandora app and cast to Sonos (which previously worked) I now see only my non-Sonos Google Home devices (like minis and hubs) as available to cast to.  None of my Sonos rooms/speakers show up.  Not sure if somehow setting up Pandora as the default service for Google Home made it override the Sonos casting ability or not. I can play Pandora no problem using the Sonos app, so it’s not like Pandora is disconnected from Sonos. Tried to go into Pandora settings to see if I could re-link it to Sonos, but there’s no mention of other connected services there beyond Alexa.  So thinking the connection must come from the Sonos App...which shows the Pandora connection and plays Pandora content fine.  Just somehow lost the ability to cast from the Pandora app to Sonos. Any suggestions on how to fix this?  Thx!

Hi, could someone check my diagnostics please. I have issues with songs cutting out even couple of seconds. I have fibre broadband top speed. 376079944.

Recently, all my speakers become ungrouped overnight and I have to group them again.  I would say it happens about every other day - doesn’t happen every day.Any ideas how to troubleshoot?  Speaking with support is pretty futile these days.Jim P.

Please help, new Samsung TV and I’ve just attached the sound bar that was cutting out on another tv to this one, same problem exists I’m playing sound out through an optical cable, TV speakers work fine.

I have a Play:5 Gen 2, updated to controller S2 latest release. It’s connected via line-in to Samsung television in the family room. We find that annoyingly often, turning the television back on (from standby) will result in no sound playing. To solve this I have to launch the i-Phone app where I see the ‘play’ icon is displayed besides the Family Room bar at the bottom. Tapping this (sometimes a couple of attempts are needed) changes the play icon to a ‘stop’ icon and the sound returns from the TV.Things I’ve tried over the past year to resolve this permanently:Updating the app on the i-Phone Updating the Sonos app on the PC (Windows 10) Restoring the Sonos to factory default and redoing all the i-Phone waving around, media library connection etc. Trialling various setting combinations for Source Level (currently Level 2 A/V Component), Audio Delay (currently medium 113ms) and Autoplay (currently with Family Room selected as Autoplay Room, Use Autoplay Volume toggled on, Autoplay Volu

I was living well with S1 and my mix of old and new devices.Today I got a Roam and was forced to setup S2 in order to use it.I got things working after some difficulties and had the Roam on S2 and the rest of my system on S1. Somwhere along the way after that I got prompted for an upgrade on the S2 app and I foolishly accepted.  It appears to have upraded the firmware on my devices attatched to my S1 app and now all of my devices save for 2 in the S1 app say “incompatible”. How can I get my S1 system back to what it was before the ‘upgrade’? If I go to System Tools>Remove Products, it says “System Update Needed” which then proceeds to fail with “Error code 9”. So I cannot upgrade.  I cannot remove anything.  Did I just brick the entirety of my S1 devices?

Hi all,So my client (latest release version on up to date iPhone 11) sometimes doesn’t update when the song being played changes, and in this situation, adding a song via “Ply Next” means it also gets missed. is there a quick way of forcing a client refresh? Currently I have to close the app and reopen, but this is a royal pain in the neck if I have to do it multiple times an hour.

Reboot every weekend? Is that the solution? This is REALLY annoying and I able to reboot each device, reset each device, and reboot my router. However this cuts in to family time every Sunday. Is this what this SONOS system requires?Thanks for any help on this topic.

Hi folks ,Question of the day :Am I the only one that have serious issues with Sonos S2?There is my setup :2 x Sonos play 1 connected wirelessIssues :1- I can’t add any Spotify account on Sonos because Spotify isn’t in the list .2- even if I try to airplay audio trough spotify app ,Spotify detects the Sonos setup , It says “connecting …” but never connectThank you for you answers

Hi Sonos, I recently purchased the Arc & Sub. I have connected it to my Sony TV KD-85X9000H. The sound will randomly turn off for 10-15 seconds.I have tried unplugging the TV, Arc & Sub. I’ve checked the HDMI cord (the one supplied with the arc). I’ve even hoped it would just go away - if anything if feels like it is getting worse or just irritating me more. It doesn't matter if I’m watch TV or Netflix etcObviously very keen to get this fixed as soon as possible.Any suggestions? 

All radio stations working using TuneIn, except WDNA It keeps repeating the ‘splash’ message, with sporadic cuts in the sound. All other stations (I have about 40) work as expected. Logging in to wdna.org on the web works fine, it’s only on Sonos for this one station.

I have two (2) Sonos One speakers paired with Beam. For quite a while these have acted as surrounds for my Beam, however today I noticed my right speaker was blinking a white led. I tried to identify this but all I can find for blinking white is the unit is rebooting.  I hard reset the One speaker and returned it to factory. Once blinking green I can add the speaker to my room. This works fine, and I can play music on the speaker just fine. Now the issue comes when I tell the Sonos app to add the two Sonos One speakers as surrounds. The app plays music on the left speaker, I select that speaker in the graphic on the app and say continue. I wait a little bit and the join as surrounds fails and the left speaker is now flashing with a white led. It appears this speaker gets stuck in a reboot loop at this point.  I’ve been through this process about five times. And nothing seems to matter, as soon as I add the speaker as a surround it fails the add and starts back in to the reboot loop. Fl

I have a sonos play 5 connected to my Technics 1200 turntable with a pre amp in between.  It works perfectly.   Unfortunately, when I group it with other speakers so I can listen elsewhere in the house it will ungroup when the current record is done playing and every time I change records I have to group it again.   How can I keep the grouping persistent even with gaps in the sound?

Have the following Sonos equip:playbarsubpair of surrounds Issue: when router reboots, the playbar is no longer visible in the system.  Attempts to resolve via the app are unsuccessful.  However, if I plug an ethernet cable directly into the router, at least sometimes I can get the playbar to be visible again, but the sub and surrounds can’t be added to the room the playbar is associated.  Have had this problem almost since day 1, and am getting pretty frustrated with this equipment.  Have contacted support several times, and they were unable to resolve.Have other wireless devices on my network (TV, smartphone, laptop, DVD, etc.) and they all work fine after router reboot, so don’t a router problem.  Have tried setting the router to another channel, and no luck.Any advice?

Hello Guys,my technician has identified this component to be replaced.Any tips on where to buy it?I.C. TPH 150 in 4+4 pinsSonos Model: S100 - IC 5373A - RM010   Thank you for your help!Best Regards!

Cable burnt and the Play 3 started to melt and almost caught fire.Anyone who has had same experience?What do you suggest that I do? 

Hi all,I have quite a frustrating problem.My Sonos system drops sound for a few seconds randomly. This used to appear to be on the radio in our kitchen amp mainly. If I had the radio grouped with the garden it was only the kitchen amp that dropped and the garden continued so this is not an issue of the radio station timing out. I found that this was an amp working wirelessly, so I wired the connection to my network switch and reconfigured. The issue now seems to happen in more rooms than before. It is getting more frustrating and is even doing it on streaming services aswell.I’m basically asking whether it is better for my system to be wired with the amps individually connected via my network switch or with a direct feed from my router and each Sonos product daisy chained on from there. Also are there any router ports that could be opened to help?All of my amps are currently in my loft space with speaker cables run through my house to each room.My Sonos/network description is below to

Hello all,  I have my Arc paired with two subs and two Fives for surrounds. Earlier all the sudden, the Fives and Subs disspared from the System > Products menu, usually it says TV (+Subs x 2, LS+RS).  I tried disccconet all of the speakers for 30 sec and also reseting my router. Strange thing is I still see the products on “About My System”, just not in products. And they still all works, but now I do not have true tone anymore and I can not adjust the EQ settings of my subs and Fives anymore. I have not tried factory ressting my speakers.  Below is my network matrix and Info, any help is welcomed.  Thanks!  

We just cooked up a new video that details how to fix common issues with Sonos. We’ve installed 1000+ systems and this video goes over problems we see when we haven’t originally installed the set-up.https://www.youtube.com/watch?v=dKC93O1YRLQWe made a video previously but that was more for jobs where we installed the network and optimized the system settings. This may be more helpful for the public.Thanks,ATD    

Hi All, I’ve 4 products (Beam, Bass & 2x One SL’s) which were working fine until recently where my Asus RT-AC88U crashed and needed to restore.After restore I’ve not been able to restore the system and had to perform factory reset to both One SL.I’ve gone thru the community link for ASUS router setting and have done the needed settings in wireless to prevent the disconnection issue. Disable Airtime Fairness Enable IGMP snoopingNow, if the products are connected via ethernet cable - they should up fine on my S2 App. However the min they are removed, they disappear shortly after with a message - unable to connect to Sonos.On top of that the S2 app on my iPhone OS 14.01 keeps crashing. It will not launch despite quitting the application and restarting.This is driving me insane as nothing has changed except router was recently restored and both SL also restored and re-paired via ethernet and subsequently removed and allowed to connect wirelessly.The next time I attempt to open the S2 a

I have a Sonos 5 (wired) , Move and ZP90 (wired).  All devices and apps are updated.  I get dropouts listening to Amazon whether on any of the devices.  When I do, the list starts over.  I do NOT have issues playing Amazon HD or otherwise from any other device.  I submitted diagnostics a few mins after the most recent occurrence.  Reference ID: 1049189223

I have a very odd issue with the behavior of a couple of Sonos one’s and a couple of Play:1 devices. When I look at the DHCP lease of the devices, I do not see their Mac address listed but rather the Mac address of the device that set them up last. This is causing a number of problems because I need to add a reservation but it fails because there is a different lease with the correct mac address but for another IP address that is not the one that shows up when I look at the devices connected to my wireless. Has anyone seen this behavior? 

I was given instructions yesterday on how to do a wireless setup since my bridge stopped working.  I followed the prompts on the app but when I entered the password for Netgear 53 it said it was not correct.  I know this is the correct password so I tried again.  The 3rd time I decided to change my Netgear password but it is still saying incorrect password.  Do I need to call Sonos?  I did yesterday and the rep was not knowledgeable at all.  Is there a trick to getting through to someone who can really help me?  They had great customer service when they were a new company.  Thank you.