Components and Architectural

I bought a new Sonos One, my first, and have connected it to my Orbi network at home. The device works well when using the Sonos app on iOS or Mac but when I use another iOS app such as Apple Music to stream via Airplay (as I airplay to multiple devices, non Sonos), I always get an “Unable to connect” error for he Sonos speaker.  I’ve tried resets of the network, reset of the speaker and reinstall, I’ve updated the network settings as per recommendations in other threads here - no joy. Very frustrating.

I lost the kitchen speaker - followed the in app support and found it, only to then lose all the rest. Followed the in app support again but can’t find rest of the speakers. Quite frustrating. Can anyone help with an answer, please. 

A friend accidentally knocked my sonos move off a low table and it fell straight on its head damaging the grill on the front (takes the good look off the speaker) still works perfect but it’s only 6 months old and the speakers are that good looking they become a feature piece in the house but now it looks like a damaged broken up piece.would like to see my options for getting it repaired . If any??   

My system repeatedly drops its connection to my wifi. I found the advice pasted below on an earlier discussion. This advice works to reconnect my Sonos, but then after a day or two it just drops the connection again. Any further advice would be gratefully received.  ‘  jgatie 22419 replies 1 year ago I second the above advice, factory resetting is only necessary when instructed by Sonos support staff, and is only useful if an update has bricked the unit.  Factory resetting an entire system wipes out all data; services, playlists, favorites, account info, etc., and also wipes out any diagnostic info Sonos could use to help you out.  Connection problems which appear suddenly are often caused by network problems, not Sonos problems.  The  typical cause is duplicate IP addresses.  These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by anoth

hi, guys, i need help,yesterday arrived my sonos, the picture, which  is made  with IKEA,i got the sonos app, and  i add it , but  when i put the  password,they said,`please, control the setting modem”,so  i open the 192.168.1.1, according the advise from app,i  had divided the wifi, the 2.4gzhz with different name , and model wifi is mixed 802.11 b/g/n, and then i tried again, but  i faild another time , and on app ,they said again` please, control the setting modem`,so  i thought maybe i was far from modem,so  i put it very close to the modem , and i tried again,but  i faild again…i`m very sad, and confused  , please someone hlep me ,

Hi, I am unable to play Amazon music Unlimited stations on Sonos. Tracks, albums etc all work. But when trying to play a station I get the message “requested operation failed. Please try again”. Of course, trying again only gives the same result. I have restarted my router and deleted and reinstalled Amazon Music, but to no avail. 

Out of nowhere yesterday I was unable to play Prime stations. All return the error “requested operation failed. please try again”. I’ve reauthorized, deleted & re-added my Prime account, and done everything else I can think of. Other music on Prime works, I just can’t play any Stations. I found lots of threads about similar issues with Sonos & Prime but no clear solutions. Deleting my account from Sonos & re-adding it didn’t work.

I don’t know when it happened or why, but my Google Pixel 5 lost connectivity with my SONOS ONE (gen2) configuration.  It was working fine for literally MONTHS.  My new Kindle Fire 10 is absolutely fine and connects with no issue.This is what my “rant” is really about.  Once upon a time this product was simple and easy to use ...  and easy to connect.  Now, in order to connect the Android app to the system I need to turn on Bluetooth on my phone.  Why?   And I need to turn on Location Services on my phone.  Again, why?  And I need to turn on the microphone.  Why, why, why?  Why did you developers at Sonos take a perfectly good application and complicate the living hell out of it.  I am getting really tired of taking 20 minutes out of my life to reconnect your app to your speakers and watch your symbol spin around for 5 minutes each time it asks for more permissions and STILL NOT CONNECT.You really need to re-evaluate what it is that you are trying to accomplish here because from a cust

I have contracted a new Wifi network (while keeping the previous for a transition period). My S1 system consists of: Bridge, Play3, Connect and    Play5.  I follow the Sonos recommended procedure (connect one of the units to my router via an ethernet cable, and in the S-app connecting to the new Wifi net). Ok, connection succeds. When I disconnect the cable to the router, connection is lost ! (“Unable to connect to Sonos”).I have tried the same procedure restarting every S1-unit before disconnecting from the router with same negative result.The controller is an Ipad with IOS V14.6.Going back to my old Wifi net, solves of course the problem…Can anyone help with a solution ??

this has been a problem I’ve had for quite a few years. from time to time songs on my playlist will no longer play. whenever they come up in the playlist, they get skipped. If I reorder the playlist to try to force the track to play, it will get skipped again. And again…. and again. This is not a case of jumping to the next track part way through. the entire track is just… not there. error message states:“unable to play <track name>. the connection to Deezer was lost”which is a fairly common error when there are network problems and tracks skip part way through, but the rest of the list will play fine. I can search for the exact same track on Deezer and re-add it to the play list, and it will play fine.I wouldn’t mind so much if I could occasionally skip through the play list to verify each track is working correctly except that for some reason there is a limit on how many tracks can be skipped per hour and I get locked out for 24 hours if I exceed that. any help greatly apprecia

When I select “Play Next” for a track on the Sonos App, the track is correct added to the queue (after the song currently playing) but then it doesn’t play it  -  just skips passed it, to the track which was originally the next track. 

I have noticed recently my Connect is getting very hot on the top. Although i can hold my hand on it it is uncomfortable to do so. Is this a problem?It has also started to occasionally stop playing part way through a song. It will then start at the next song or i have to shut down the app and restart it otherwise the app won’t help it.

I love Sonos products and have a dozen different speakers, amps, sound bars, etc.Using the iPhone app to control them is maddening.  It must be the most sensitive app to any hiccup ever written.  The app continually goes offline “unable to connect to Sonos system”, typically when I need to turn it down/off for a phone call.  After a few minutes, it comes back.  I can force it to return by turning off Wi_Fi on my phone and rejoining the network.  Nothing has changed on my network for over a year.  Same router, SID, security, etc.When is the next update to the Sonos iPhone app expected?  It’s overdue….

Hi all, It seems my SONOS soundbar is continually adjusting when I have an electric fan on near it. It also seems to do this when many people are in the house. It’s as if it’s auto-adjusting it’s output to my Sony Bravia. This means that sometimes even at 0 volume it can still be heard. I continue pressing down on the volume and it seems to reset itself. Any ideas?

I have several wired Sonos products + few not wired and a Roam. I have a main router and 2 WAPs - in lounge (netgear) and bedroom (ubiquity). The iOS app does not connect to the Sonos system when wifi connected near the main router but ok when connecting to wifi near 2 WAPs. All 3 use same SSID. Roam struggles to connect back via wifi after it’s been used from Bluetooth or randomly disappears from iOS controller. When this happens, on Spotify connect can see roam but on iOS controller  it’s not there. I am not a network expert - suspect it’s something to do with WAPs and DHCP settings. Netgear has option to set up or let router set it - not sure which one to use? Any help appreciated !

My sonos has simply stopped working. Cannot connect the bridge, although it was working without the bridge connected for about 2 or mor months. Now it says it cannot connect and error 30 comes up. I am fairly technical but need someone to hold my hand to get this working again.. what do i have to do to get my music playing ?? please help. thanks Elena  

Hi There, I have read some questions about the same issue I’m facing right now. But unfortunately I have not seen any solution yet.The issue: I bought a pair of Sonos One, and registered them. They worked well. After a while I had to change my wi-fi network. I thoght no problem, I went through the steps advised by Sonos FAQ, and one of the speakers could be re-registered under the new wi-fi system (it is working well). But the other speaker is problematic. The android app could not see it. I can’t even go back the factory reset, since the speaker goes back to solid white led signal after every factory reset trial. So it seems the speaker is connected to somewhere but I don’t know where, and I don’t have the access to the speaker, because the application on my mobile don’t see it. Of course I have already went through hundreds of SONOS FAQs, but no one helped. :(( So what now? Many thanks for every idea. 

I have been having connection issues with my Play:1ever since I switched to S2. The app will show unable to connect at first. I have gone through the re-setup process so many times that I gave up. Then I realize if I leave the app on without doing anything it will connect after some time - usually more than 10 mins. Does anyone else have this issue? Also why is there no email support? I cannot find any similar issues here or in your support page. How can I get technical support directly other than posting in this community chat? 

My Playbase sound will start and stop when playing music from my iMac.  It does not do this when playing the TV sound or the internet radio.  My Play 1 speakers do not have this issue - its just the the Playbase.  I did turn the power off and back on for the Playbase but that has not resolved it.  Any suggestions?

Hi all,We are an av installer and use sonos in some client setups. Mostly port or connect and we are experiencing a lot of problems after newest updates in S2.A lot of clients are reporting missing players. The player dissapears in the sonos app but is still active on the network and replies to ping and :1400/status page. Most of our installs are hardwired and wifi off, a lot of these installs worked fine for a long period until now.I think the issue occurs when playing spotify music selected in the sonos app.Other players playing internet radio trough sonos radio or tunein have no issues. Also when playing spotify trough spotify connect the players don’t disappear. Since we allready know of 10+ installs with these problems I don’t think the network or network gear is causing this. Because there are different routers and switches with most of the installs. Anyone aware of this issue or experiencing the same?  

I’ve got about 10 different Sonos products spread out around the house. Inexplicably, the whole system will not be recognized by either the Sonos app on my phone or the app on my Mac. However, when I ask Alexa to play, she is able to find the products and stream to them. The app does throw up an error message. However, I am never able to resolve the issue by following the instructions.  One particular instruction is that I turn everything off and on. However, this is not really practicable since four of the speakers are high up on the wall. Please advise what other detail you might need to help. I’ve submitted diagnostic 890531980 for reference. 

Pathetic…thousands of dollars spent on your products and I all I get is two minutes of music before it skips to new tracks or tells me its not encoded..or just stops completely…I have tried switching off the Auto Lock feature on my phone, reset my Wi Fi network and removed / re-added all devices back on with no success…you know where you can shove your products from now on!if only I was aware of the thousands of people who have these same issues with no real, palpable solution, I wouldn’t have bothered spending my hard earned money on this rubbish. 

I have recently upgraded my router and have noticed that the Sonos S2 app is not connected to my play base and also under the settings tab, the headings “Account”, “System” and “Services and Voice” are all greyed out.  I have followed the in app guide to reconnect, but it will never find the play base. I have tried re setting router, turning playbase on/off, reset the app, uninstalled the app, created a brand new account on the app, but still these settings are still greyed out- same on my wife’s phone also. How am I supposed to set up the new network and put in the WiFi password etc with these settings greyed out? It’s like the whole thing is locked up and it’s super frustrating.  Any help is greatly appreciated! 

I’m been experiences some sound drop offs.  They’re are VERY brief but very noticeable.  I found the network matrix for my system and it seems to have many many many problems.I have:  devices with incorrect serial numbers down the left column,  extra devices across the top,  devices across the top with incorrect serial numbers  undefined STP states,  red connection levels,  missing OFDM levles on some devices.All of my devices are connected wirelessly.I’m wondering if I can fix these problems or if I should delete everything & start over.  It’s only six devices so this might be the quickest plan unless I redo everything and end up with the same problems.Thoughts?  Suggestions?     

My whole system seems to be failing and its making me feel like giving up on sonos altogether.I have 5 x 1, beam, play 3, play 5 and a move. Up until about 3 weeks ago its been running prefect for the last couple of years. Although lots of problems before that. All of a sudden a few speakers disappeared and I couldn't play them. Some just couldn't be found and others were there and said they were playing but no sound. Others were being found but they wouldn't connect. I tried to reinstall the play 5, 3 and one of the 1's as it was the system in my kitchen dining room that I was having the most problems with. they started to be found before they disappeared again. I turned my wi fi on and off a few times and that seemed to help before they started to drop out again. The kitchen has a wi fi extender but I have previously set up a separate channel for them after problems in the past but I'm not sure how to check if they are still on a sonos net channel or not.Someone please help.