Components and Architectural

I have many fitness studio locations that use the sonos port and as of last week every single sonos is disconnecting all day every day. The only way to get it to come back is to power cycle the unit. Was there an update that is causing this? Is there a solution? We have turned off all 2.4ghz frequencies in each studio without any resolve. We have changed it to channel 1, 6, and 11 and it still happens. I dont think this matters as the port is hard wired. Is anyone else having this issue?

Used to listen to www.247MusicMix.comvia Sonos on MyTunerNow suddenly it won’t work. Works fine on the MyTuner app - station haven’t changed anything either.Also it’s listed on radio.net but not seen on Sonos via radio.net 

When I select a song to repeat in the Sonos app, it will play through the first time then on the second time around it only plays the first 10-15 seconds and then restarts. It keeps doing this until i deselect repeat and move on to another song. Seems this has been an issue with others. Diagnostic # 87898677

Hi,I have discovered that my Moves never used USB C port has some green blueish corrosion in it! Battery is charging with the charging dock and the Move is working perfectly. I have used my Move outside by the pool and it have had some minor splash on it. Is there any way to clean it or replace the USB C port before the Move is damaged?Thanks in advanced! 

Hi,I manually added the radio station by pasting the following URL to the field in the Sonos app: http://web.sabc.co.za/digital/player/1.0/rsg/index.htmlAfter successfully adding the radio station I received a message that the song cannot be played because it is not encoded correctly.please advise

Tried to call 800-852-6105 from Singapore from 17:00 - 23:00 based on (https://support.sonos.com/s/contact?language=en_US) for 2 days and was greeted by a voice message suggesting the line is closed.  Does anyone knows how else i can reach sonos support?  via Email is also good.  Thanks!

Hi, I have read all the threads about this issue but can't seem to find the solution for my new laptop. I have run the Sonos S1 controller app with no issues with my former Windows 10 laptop. I just acquired a new laptop and tried installing the app but keep running into the same error message.The app installs with no problem but when trying to launch it, I get the following error message: "Unable to load pcdcr.dll. Please re-install”I have deleted and reinstalled multiple times but to no avail.Here is my system details:Device name    LAPTOP-4I6I7JU6Processor    AMD Ryzen 7 5700U with Radeon Graphics            1.80 GHzInstalled RAM    8.00 GB (7.35 GB usable)System type    64-bit operating system, x64-based processorEdition    Windows 10 HomeVersion    20H2Installed on    ‎7/‎2/‎2021OS build    19042.1110Experience    Windows Feature Experience Pack 120.2212.3530.0  Any help is appreciated! 

I get error #4 when trying to update my Connect.  I have tried it multiple times, always with the same problem.Diagnostic is 933993755.  Please advise.Thanks 

The app will not recognize my SiriusXM account with the correct credentials. Why?

Sonos turns on suddenly and repeatedly at night. It’s not alarms. Please advise!

My ones are taking a beating andi cover them in the rain season.Suggestions?

Hello! I bought a symfonisk bookshelf speaker to use mainly as an alarm system, streaming music from a windows 10 pc shared folder over LAN.However on some occasions, the alarm doesn’t play, in spite of the playlist loading into the system. It just shows as paused on 0:00 on the first track. There doesn’t seem to be any rhyme or reason to why this happens, for example this morning it happened for the first alarm, but the backup Chime alarm worked fine.The system is currently wired via powerline ethernet, but I’ve had this same issue on wifi as well. I can’t see any obvious pattern to when this is happening either, either in the timings or the specific music that refuses to play.

Hi,I really hope someone can help. We have a Sonos system in the house set up with 10 rooms and a variety of speakers in each room. Everything is running on S2 app. For the first time yesterday I tried to have music streaming through the whole house and garden. Streaming a radio station works fine (eg BBC Radio 1, Classic FM), all the speakers play the same music at the same time, no drop outs or loss of signal. However, as soon as I try to stream music via Amazon music it is awful, constant random rooms dropping out or the volume decreases significantly then tracks skip or don’t play, the whole system stops and the app won’t respond. Switch back to BBC Radio 1 and it all works seamlessly again. I can stream music to a single room no problem, works perfectly, as soon as you get to 3 or more rooms, it starts to happen again.I’ve tried switching everything off, re-booting, switching wi-fi off and starting again, but it continues to be an issue. I tried subscribing to Sonos Radio HD in th

Hi,I am having issues hard resetting my speaker. It was working as surrounds with my Beam but all of a sudden my left speaker didn’t work.  I have tried a hard reset several times but cannot get it to change to the orange and then green light, it stays on white. I have tried several times but to no avail.  Any ideas please?thanks

I bought a new Sonos One, my first, and have connected it to my Orbi network at home. The device works well when using the Sonos app on iOS or Mac but when I use another iOS app such as Apple Music to stream via Airplay (as I airplay to multiple devices, non Sonos), I always get an “Unable to connect” error for he Sonos speaker.  I’ve tried resets of the network, reset of the speaker and reinstall, I’ve updated the network settings as per recommendations in other threads here - no joy. Very frustrating.

I lost the kitchen speaker - followed the in app support and found it, only to then lose all the rest. Followed the in app support again but can’t find rest of the speakers. Quite frustrating. Can anyone help with an answer, please. 

A friend accidentally knocked my sonos move off a low table and it fell straight on its head damaging the grill on the front (takes the good look off the speaker) still works perfect but it’s only 6 months old and the speakers are that good looking they become a feature piece in the house but now it looks like a damaged broken up piece.would like to see my options for getting it repaired . If any??   

My system repeatedly drops its connection to my wifi. I found the advice pasted below on an earlier discussion. This advice works to reconnect my Sonos, but then after a day or two it just drops the connection again. Any further advice would be gratefully received.  ‘  jgatie 22419 replies 1 year ago I second the above advice, factory resetting is only necessary when instructed by Sonos support staff, and is only useful if an update has bricked the unit.  Factory resetting an entire system wipes out all data; services, playlists, favorites, account info, etc., and also wipes out any diagnostic info Sonos could use to help you out.  Connection problems which appear suddenly are often caused by network problems, not Sonos problems.  The  typical cause is duplicate IP addresses.  These often show up after an update or power outage because a reboot requires the device to request a new IP, and the router, having lost track of current IP assignments, issues a new IP that is in use by anoth

hi, guys, i need help,yesterday arrived my sonos, the picture, which  is made  with IKEA,i got the sonos app, and  i add it , but  when i put the  password,they said,`please, control the setting modem”,so  i open the 192.168.1.1, according the advise from app,i  had divided the wifi, the 2.4gzhz with different name , and model wifi is mixed 802.11 b/g/n, and then i tried again, but  i faild another time , and on app ,they said again` please, control the setting modem`,so  i thought maybe i was far from modem,so  i put it very close to the modem , and i tried again,but  i faild again…i`m very sad, and confused  , please someone hlep me ,

Hi, I am unable to play Amazon music Unlimited stations on Sonos. Tracks, albums etc all work. But when trying to play a station I get the message “requested operation failed. Please try again”. Of course, trying again only gives the same result. I have restarted my router and deleted and reinstalled Amazon Music, but to no avail. 

Out of nowhere yesterday I was unable to play Prime stations. All return the error “requested operation failed. please try again”. I’ve reauthorized, deleted & re-added my Prime account, and done everything else I can think of. Other music on Prime works, I just can’t play any Stations. I found lots of threads about similar issues with Sonos & Prime but no clear solutions. Deleting my account from Sonos & re-adding it didn’t work.

I don’t know when it happened or why, but my Google Pixel 5 lost connectivity with my SONOS ONE (gen2) configuration.  It was working fine for literally MONTHS.  My new Kindle Fire 10 is absolutely fine and connects with no issue.This is what my “rant” is really about.  Once upon a time this product was simple and easy to use ...  and easy to connect.  Now, in order to connect the Android app to the system I need to turn on Bluetooth on my phone.  Why?   And I need to turn on Location Services on my phone.  Again, why?  And I need to turn on the microphone.  Why, why, why?  Why did you developers at Sonos take a perfectly good application and complicate the living hell out of it.  I am getting really tired of taking 20 minutes out of my life to reconnect your app to your speakers and watch your symbol spin around for 5 minutes each time it asks for more permissions and STILL NOT CONNECT.You really need to re-evaluate what it is that you are trying to accomplish here because from a cust

I have contracted a new Wifi network (while keeping the previous for a transition period). My S1 system consists of: Bridge, Play3, Connect and    Play5.  I follow the Sonos recommended procedure (connect one of the units to my router via an ethernet cable, and in the S-app connecting to the new Wifi net). Ok, connection succeds. When I disconnect the cable to the router, connection is lost ! (“Unable to connect to Sonos”).I have tried the same procedure restarting every S1-unit before disconnecting from the router with same negative result.The controller is an Ipad with IOS V14.6.Going back to my old Wifi net, solves of course the problem…Can anyone help with a solution ??

this has been a problem I’ve had for quite a few years. from time to time songs on my playlist will no longer play. whenever they come up in the playlist, they get skipped. If I reorder the playlist to try to force the track to play, it will get skipped again. And again…. and again. This is not a case of jumping to the next track part way through. the entire track is just… not there. error message states:“unable to play <track name>. the connection to Deezer was lost”which is a fairly common error when there are network problems and tracks skip part way through, but the rest of the list will play fine. I can search for the exact same track on Deezer and re-add it to the play list, and it will play fine.I wouldn’t mind so much if I could occasionally skip through the play list to verify each track is working correctly except that for some reason there is a limit on how many tracks can be skipped per hour and I get locked out for 24 hours if I exceed that. any help greatly apprecia

When I select “Play Next” for a track on the Sonos App, the track is correct added to the queue (after the song currently playing) but then it doesn’t play it  -  just skips passed it, to the track which was originally the next track.