Skip to main content

I have a Sonos setup with Port and Play1. It worked fine until I changed my email adress on Sonos. Suddenly no sound came through the port. The network is okay, cables are ok, and the port shows normally in my Sonos app. I do get music through the Play 1, bu not the Port

Hi @paulbjarne.

Welcome to the Sonos community and thanks for reaching out to us. I would like to ask some questions to better understand what is going on and to know how to proceed to help you out.

You have mentioned that the Play 1 plays music with no problem but the Port does not. May I know the answer to the following questions to get a better picture of how and what is going on.

  • What is the device that the Sonos Port is connected to?
  • Is there a speaker directly connected to the Sonos Port or a receiver?
  • Can you please share some information about how the system is connected? (Port)
  • The Sonos Port is a Sonos Product intended to integrate third-party music sources into your Sonos ecosystem. It does not have a built-in amp or a built-in speaker.
  • What is the music source you are using?
  • Are the music services on the Sonos App affected?

The more information you provide, the more we can understand on how to paint the picture to help you out.

Thanks,

Terms & ConditionsCookie settings