I have a Sonos setup with Port and Play1. It worked fine until I changed my email adress on Sonos. Suddenly no sound came through the port. The network is okay, cables are ok, and the port shows normally in my Sonos app. I do get music through the Play 1, bu not the Port
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Userlevel 6
+17
Hi
Welcome to the Sonos community and thanks for reaching out to us. I would like to ask some questions to better understand what is going on and to know how to proceed to help you out.
You have mentioned that the Play 1 plays music with no problem but the Port does not. May I know the answer to the following questions to get a better picture of how and what is going on.
- What is the device that the Sonos Port is connected to?
- Is there a speaker directly connected to the Sonos Port or a receiver?
- Can you please share some information about how the system is connected? (Port)
- The Sonos Port is a Sonos Product intended to integrate third-party music sources into your Sonos ecosystem. It does not have a built-in amp or a built-in speaker.
- What is the music source you are using?
- Are the music services on the Sonos App affected?
The more information you provide, the more we can understand on how to paint the picture to help you out.
Thanks,
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