problems with sonos connection

  • 23 May 2021
  • 1 reply



I  own a sonos 1 and a sonos Play 1 that are synchronised.


From time to time the Sonos play 1 stop playing, you can see the equalizer icon moving on the app icon but there is no sound coming out from the device.


When this happen I try to stop the music or mute one of the speakers, even reset completly the app but it does not work.

The sound just randomly come back on the sonos play 1 for no apparent reasons.

what should I do ?

thks for your help

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1 reply

Userlevel 7

You can try unplugging both speakers from power for about a minute and rebooting your router. If possible, try connecting one speaker to the router with an ethernet cable.