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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,283 Topics
  • 25,148 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3283 Topics
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Longtime Sonos userContributor I
asked in Amazon Alexa and Sonos
Alexa starts playing music on her own, thru Sonos hours after I've gone to bed

Seems like the last album I asked Alexa to play will occasionally start playing through the speakers it was last playing or grouped to. Last night at about 3am after falling asleep downstairs, the living room Sonos starts blaring Tom Petty in concert. Kind of groggy I search my memory for how to turn it off thru Alexa, only to find out it was also blaring outside on the patio. Again, I told Alexa to turn off the patio speakers. This morning my wife told me as I got out of the shower, "why is Tom Petty playing outside on the patio". Apparently It started up again. Another problem I've been having is the music volume of selections I have asked Alexa to play through Sonos speakers turns way down, then back to it's normal volume, several times while playing. Not all the time, just occasionally. I realize we are on version 1.0 and I'm delighted with the work that's being done. Just reporting some bugs.

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UKMedia
6 years ago
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NickstevoContributor I
posted in Amazon Alexa and Sonos
Control Sony TV with Sonos One Alexa

I have a Playbase with 2 Sonos Ones as the surrounds. I can use the Ones for Alexa and do use to control the lights and switches of my room using a skill. Sony has a range to TV's that can be controlled by Alexa. https://www.sony.co.uk/electronics/support/articles/00186768 Can I use a Sonos one as the Alexa hub to control these TV's? I know Sonos cannot do all the Alexa skills. Thanks

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N
6 years ago
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paulfhubbardContributor I
posted in Amazon Alexa and Sonos
Beam: Alexa Issues

Hello, I NEED your help. I have a new Sonos Beam with integrated Alexa - I have set it up with the app and it is also plugged into my TV. It works brilliant however the Alexa won’t do everything my Amazon Echo (in the Bedroom) will do. It doesn’t seem to play music on Spotify nor does it work to turn my lights on and off (Hue). In an ideal world I wanted the Echo and the Beam to work together. To be able to drop into each other - play the same track through both and both command my lights etc. Is that even possible? It is with 2 Echos or 2 Dots - so surely it should be with these two aswell? Any help would be greatly appreciated! Paul

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UKMedia
6 years ago
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Flatman79Contributor I
posted in Amazon Alexa and Sonos
Can't get Alexa to play spotify on my Sonos One

I have only had my Sonos One a few days and so still trying to work it out. I have set it up, set up an Alexa account and linked to my spotify account. Spotify is my default music app, its all linked up etc. When I go into the Sonos app and play music on spotify it plays through the Sonos, no problem. However when I ask Alexa to "play XYZ playlist on Spotify" it does nothing!! Alexa repeats the command (so my assumption is that she has understood) but does not play it. Similar story if I request a radio station on TuneIn or when I give a command to control my Hive heating system. She repeats the command but nothing happens. I have read varies threads on here with similar issues and tried various fixes but nothing seems to work. The Alexa is working for other things like creating lists, asking random questions etc It just doesn't seem to connect to these other apps properly Has anybody got any advise here?!

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UKMedia
6 years ago
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ShruggieContributor I
asked in Amazon Alexa and Sonos
Sonos Beam can't control volume

After a day or so, my Sonos Beam stopped letting me control the volume. When I use "Alexa volume 5", I just get the "nuh uh" sound, the volume slider in the Sonos app doesn't actually change the volume, and the TV remote doesn't either. This is whether or not the TV is on, and no matter which audio service I'm using.

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Ken_Griffiths
6 years ago
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billythefish1969Contributor I
posted in Amazon Alexa and Sonos
Alexa keeps saying "Sorry I am having problems understanding right now. Please try a little later"

Alexa keeps saying "Sorry I am having problems understanding right now. Please try a little later". When she says this she also changes her accent from British to American.

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chris4x4
6 years ago
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he55manContributor I
posted in Amazon Alexa and Sonos
Sonos One to voice control Amazon Fire TV Stick

Having just purchased the Sonos One and being extremely pleased with everything so far. I've tried to get Alexa to control my Amazon TV Fire stick. The Alexa app shows the fire stick but i cannot get seem to get it working. Does it have anything to do with the name of the device i'm trying to control. Any help would be greatly appreciated.

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Ken_Griffiths
6 years ago
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burningbirdContributor I
asked in Amazon Alexa and Sonos
Can't control TCL Roku TV with Sonos Beam and Alexa

A bit disappointed. I had an Amazon Fire TV Cube for my new TCL Roku TV and it worked great. It especially could turn the TV on and off via command. However, I did not like the audio on the TV so I thought I'd move the cube to another TV and get the Beam for this TV. I'm using just a plain Amazon Fire TV with the TV. The Beam definitely has better sound, but I can no longer turn the TV on or off. First, yes I have the CEC settings correct. I have connected the Beam to my Alexa account, and set it up as the device to control my Amazon Fire TV. I can search and pull up a movie and control playback. My Bean is attached to the ARC HDMI input. But I cannot turn the TV on or off. This is an issue because the Beam is so large, it covers the TV's remote signal detector and I have to stand up to be able to get the signal through to turn the TV on or off. I've seen other people have problems with turning tvs on or off, but I haven't seen any solution. Is this just not

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6 years ago
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Arjan76Contributor I
asked in Amazon Alexa and Sonos
Alexa will not play music via Sonos

Both Sonos One and Echo Dot cannot play music via Sonos speakers. All is set-up correctly, speakers were found by Alexa Sonos skill and named Kitchen and Living. However, when I ask Alexa to play any music in Kitchen or in Living, she replies that she cannot find a device that is able to play music... the funny thing is: it does work occasionally, but fully at random it seems. Maybe once in 30 times or so. I have tried all kinds of resets, new installations, renaming speakers, re-enabling skills etc. Nothing seems to solve the issue. I first thought it might be the Sonos One that was the issue, but then I also got a Dot and that gave the same result. Who knows what this might be?

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A
6 years ago
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Redfish1Contributor I
asked in Amazon Alexa and Sonos
Disable or turn off Alexa impact on Airplay

If I disable Alea or turn off the microphone, can I still use Airplay to play songs from my iphone? I have 5 play:1s and one play:3, but I want to use airplay and then would need a Play One. Don't care for stray microphones in the house. Yep, I like to be in control of things in my house. Call me nuts.

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jgatie
6 years ago
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SSSContributor I
asked in Amazon Alexa and Sonos
Alexa can’t understand right now.

My Alexa on my Sonos One speaker isn’t working. She says, “Sorry, I’m having trouble understanding right now. please try a little later. What should I do?

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UKMedia
6 years ago
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jobrienjrContributor I
asked in Amazon Alexa and Sonos
Alexa starts Amazon music on Sonos, Plays one song then stops

When trying to play Amazon music on Sonos using Alexa (dot or show ) to start. It plays one song then stops. I start with Alexa play 80's music on the porch. This happens on all the Sonos units. In addition when I start Sonos music via the phone app regardless of the service I am unable to stop it using Alex. This used to work, what's up? I just recently added an Amazon show

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UKMedia
6 years ago
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twood20Contributor I
posted in Amazon Alexa and Sonos
Sonos Beam and Alexa Voice Commands

Alexa will play music on Sonos Beam but she won't pause or stop the music.

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S
6 years ago
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Rellik8821Contributor I
posted in Amazon Alexa and Sonos
Sleep Sounds Skill not working?

Hello, I wanted to start the skill with "Alexa, ask Sleep Sounds for thunderstorms" but plays nothing. Does not that work on Sonos One?

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Jeff S
6 years ago
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GlynnebassiContributor I
asked in Amazon Alexa and Sonos
How do I add speakers/products to my SONOS account?

I just got an Alexa dot and am trying to connect it to my Sonos. There's an error saying I need to add the speakers to my account before Alexa can connect with them. I tried to phone SONOS and the wait time was one hour. Yikes. I feel like this should be easy. Can anyone help? 🙂

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Jeff S
6 years ago
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Mamba82Trending Lyricist I
posted in Amazon Alexa and Sonos
Play:5 with Alexa

Are there any clues that on 06.06.2018 a play:5 with Alexa support will be released? I am planning to buy a play:5 and I am not sure if I should wait?

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Jeff S
6 years ago
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mich8261Avid Contributor II
asked in Amazon Alexa and Sonos
Alexa keeps turning on the TV (through Beam)

I ask Alexa to turn off the TV; she does and say “okay” but then ~20 seconds later it turns back on. Even if I turn off the tv using the tv remote or with a long push on the power button (on the tv)

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M
6 years ago
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bwfoster6Contributor I
asked in Amazon Alexa and Sonos
Does the Sonos Beam have a ZigBee controller built in?

The new Amazon Echo Plus has a built in ZigBee controller, so it can cut out needing to purchase "hubs" or "bridges" when pairing with smart home devices. Consider Phillips Hue - the smart home lighting used to require a bridge to pair with Alexa, however now if you have the Echo Plus (which has a ZigBee controller) you don't. With that said, does the Sonos Beam have the ZigBee controller built in?

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Ryan S
6 years ago
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HilarieContributor I
asked in Amazon Alexa and Sonos
sonos connect amp speakers play with Alexa...?

Sonos Connect Amp working with Echo speaker...

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H
6 years ago
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PaddaOnIceContributor I
asked in Amazon Alexa and Sonos
Norway and Alexa

I have setup my echo dot and update the app and it does not work? Is this not supported in Norway? If not, will it ever? :?

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S
6 years ago
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CroissantsContributor I
asked in Amazon Alexa and Sonos
Alexa and Beam problems

Hey guys, Before I added the Beam to the family room, I had a sonos one setup for music and Alexa. Now placed the beam in the family room and moved the one to a different room. The beam/tv is now called “Family Room” I have Philips hue lightbulbs in the family room and when I used to say “Alexa, turn off the family room lights”. The light would turn off as expected. Now when I say the same phrase. The tv turns off and not the lights. It seems Alexa doesn’t listen to the full phrase and just thinks I want the tv off Any suggestions? Thanks Kevin

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J
6 years ago
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Rogerio MoreiraContributor I
asked in Amazon Alexa and Sonos
Using Sonos One With Alexa in Brazil

I am trying to use my Sonos One in Brasil, but Alexa is not working. Can someone help me?

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A
6 years ago
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TonyKomadaContributor III
posted in Amazon Alexa and Sonos
Play 5 with Alexa?

Any timeline on if the Play 5 is coming with Alexa built in? I just got the One and I'm pretty hooked.

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A
6 years ago
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baldwinzContributor I
asked in Amazon Alexa and Sonos
Beam and Play:1

Hi, I’ve already got a Play:1 and today I bought a Sonos Beam. The Play:1 is in the kitchen and the Beam is in the lounge. I know that the Beam has Alexa built in and the Play:1 does not. But, what I read in store was “Play:1 is Alexa compatible when connected to an Alexa hub”. My question is: can the Play:1 use the Beam as an Alexa hub? And subsequently, can I talk to Alexa through the Play:1 because it’ll be connected to the Beam and therefore an Alexa hub? Thanks

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T
6 years ago
BCM
BCM
asked in Amazon Alexa and Sonos
Alexa on Sonos One responding, but not

Since yesterday, if we tell Alexa to 'play realjazz on SiriusXM,' she responds with 'playing realjazz on SiriusXM' but no music ever starts. If you start the music through the app using her as a zone, it plays, but if you say 'Alexa shut up' she doesn't stop the music as usual. It seems the Sonos functionality of Alexa is tweaked somehow. Other non-Sonos functionality of Alexa seems fine, like if I ask her to tell me a joke or the weather, she does so joyfully. How can I fix this?

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BCM
6 years ago
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