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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,285 Topics
  • 25,151 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3285 Topics
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pluckyhd1Trending Lyricist I
posted in Amazon Alexa and Sonos
Returned Sonos one for google chromecast audio haven't looked back.

First let me say I have been a sonos user and supporter since my first system in 2006. I originally started with on amped box and then got another. I used these over 10 years without fail. I have allot of home automation in my house and waited patiently for sonos to get alexa support. I went out and immediately purchased the sonos one on release day and couldn't wait to use my existing alexa's. Then disappointment settled in quickly. Not only was the alexa integration not what I expected the ONE was beyond disappointing. We replaced the alexa in our bedroom with the one. After trying and multiple removed/re-add the entire ONE to get it working time and time again, the wife said it's got to go. So with great disappointment I went to the store to return my one. I grabbed a play 1 for $50 less and figured we will just go back to using our phone. Then I heard about the google home integration with a google cast in the input of my amps. So yesterday I purchased two google mini's and to

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6 years ago
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regolaContributor I
asked in Amazon Alexa and Sonos
ALEXA IN ITALIAN(O)

I bought my sonos ONE in NYC. Any chance to make them work with Alexa within few months in Italiano? One more question: why you do not allow to work in the currenty working languages indipendently the place and the Language you setup initially the APP? regards

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6 years ago
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scottmurray17Contributor I
posted in Amazon Alexa and Sonos
Sonos with HomePod

Will I be able to ask an Apple HomePod to play music from Apple Music? I am considering changing from Apple Music to Spotify so I can use Alexa to play music on my Sonos system but would like to know if it is worth waiting for the HomePod?

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6 years ago
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gabe5Contributor I
asked in Amazon Alexa and Sonos
Multi Group Music

HI everyone Can i play music via the sonos app on all of my amazon echos at once? Multi group music

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6 years ago
chicks
chicks
posted in Amazon Alexa and Sonos
Alexa Guard

This is pretty cool. Wonder if it will be supported by Sonos One/Beam? https://www.androidcentral.com/what-amazon-alexa-guard

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UKMedia
6 years ago
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bawardAvid Contributor I
posted in Amazon Alexa and Sonos
Alexa not changing radio stations

Hello Alexa has stopped changing radio stations. ‘She’ is listening, because I can ask all sorts of things and I receive the appropriate response. The radio station that I want to change to is announced, but nothing changes. Many thanks.

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6 years ago
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HulmayContributor I
asked in Amazon Alexa and Sonos
Hue lights with default Sonos play 1

Hi everyone, so basically my question is whether there are any hue lights that can sync up with the standard sonos play 1 speaker. I've heard that Phillips hue lights don't have any built in functionality with sonos but there are third party programs that can allow you to do this? I'm running with windows and an android phone, cheers for any help

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Ken_Griffiths
6 years ago
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niksoperContributor I
asked in Amazon Alexa and Sonos
Alexa commands not working.

Alexa will no longer start playing radio, Spotify or audible via my Sonos beam. It responds e.g. "BBC radio 4 from TuneIn" but then nothing plays. I've also contacted Amazon in case it's their problem. Diagnostic report: 1233412052

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Ken_Griffiths
6 years ago
dave77
dave77Headliner I
asked in Amazon Alexa and Sonos
UK Returns

Has anyone processed a return in the UK, I've filled out the form twice this week http://www.sonos.com/en-gb/mbg Each time I fill the form out I get an email from Tech Support saying they will call within 24 hrs, which doesn't happen,, we're meant to get a returns label ?!

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Ditte
6 years ago
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pgaunyContributor I
posted in Amazon Alexa and Sonos
Drop in on the Sonos

When will drop in be enabled on the Sonos? I am changing my speakers out in my house... I would not have transitioned to Alexa or Sonos if I knew this was not an option. I still have a lot of speakers to replace but do not want to move forward. Is this something Sonos is considering or do I need to find another solution?

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6 years ago
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Jed RaymondContributor I
asked in Amazon Alexa and Sonos
Alexa won't access Amazon Music Unlimited Account

When I ask Alexa to play a song, her response is that my "Amazon Marketplace settings are not properly configured for this device" (a Sonos One). Alexa works in all other respects. I've checked everyone on Amazon's end, and I can't see where the problem is. Here's some facts to consider. 1. We are US expats in London. We have 2 Amazon accounts, and I've made certain that the Amazon Music Unlimited account is tied to the UK account, and that the Amazon music services in Sonos are also tied to the UK account. Same thing for Alexa. 2. I wonder if the issue in any way related to the fact that my Sonos app comes from the US Google Play store, and not a UK-based Google Play account? Anyone else have the same problem when you ask Alexa to play a specific song?

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UKMedia
6 years ago
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S0N0S_X_OContributor I
posted in Amazon Alexa and Sonos
Alexa, Play Radio 2

What am I doing (or saying) wrong? Set-up: I have a SONOS Beam, linked to my Apple TV Box via the Optical Adapter HDMI ARC Cable. The idea being, when I'm watching normal TV I use the TV speakers and when I watch a film via Apple TV, I get my sound through my SONOS Beam. This works great!! However, when I simply want to listen to music, whether it be Radio or a playlist,.. etc. I say: "Alexa, Play Radio 2". Alexa suggest she's found the station via TuneIn (or a playlist through Amazon Music) BUT doesn't play anything. I've checked the volume by playing something manually via my SONOS App on my phone. NOTE: The Apple TV box is off. Any advice appreciated, thanks.

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6 years ago
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ajcarson1214Contributor I
asked in Amazon Alexa and Sonos
Sonos One Alexa Chime Going Off Randomly

I recently purchased a Sonos One and love it. However the Alexa chime keeps going off randomly even though the wake word was never said. Sometimes the chime just happens and sometimes Alexa says something like I didn’t understand that or something along those lines. It is no where near my tv and I never have the volume loud at all so I don’t know what it is hearing that it thinks is the wake word.

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6 years ago
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heshie75vAvid Contributor I
posted in Amazon Alexa and Sonos
Sonos One Intercom Drop In

Does my Sonos One support the drop in option that my echo dot has?

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6 years ago
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sonet_sgContributor I
posted in Amazon Alexa and Sonos
Sonos Beam, “Sorry that device is offline” fix

My Sonos Beam would not play any music service through Alexa. It would say, “Sorry, that device is offline”. Read a lot of posts but nothing worked for me. Finally, I renamed the room from “Living Room” to “TV Room”. I then deregistered the device from the Alexa App, removed voice service from the Sonos App, and then reset up Alexa with the Sonos App. And amazingly everything started working again. I hope this works for anybody that is having the same problem because it was a frustrating process.

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6 years ago
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chomeasoContributor I
posted in Amazon Alexa and Sonos
Another person with Alexa problem here

here is the diagnostic submission number 849123660 I'm based in London. I have apple music and amazon prime I've tried to ask alexa to play some musc or tell alexa to ask sonos to play some music and both of those commands does not work. I've tried factory resetting, forgetting all the devices and disable enable sonos skills my account address in sonos is UK I put the address of my device in alexa to UK as well. Playing amazon music or apple music from sonos app is working just fine. I read many posts regarding this matter on this forum, and it seems like a common issue but I couldn't find a solution that works for me on those posts. This is really frustrating. It would be nice to get some help to figure this out.

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Legnum Nick
6 years ago
BCM
BCM
posted in Amazon Alexa and Sonos
Alexa's mic keeps turning off

Any reason why Alexa's mic keeps turning off? This is the third time it has happened. I can't tell if it is in response to a power outage or not, but no one can touch the top panel where she sits. If it is because of losing power, shouldn't it default to on when power is restored?

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Ken_Griffiths
6 years ago
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mvgianContributor I
posted in Amazon Alexa and Sonos
Need to tell Alexa twice to play flash briefing

I'm currently having an issue with Amazon Alexa with Sonos whereby I need to tell Alexa twice to "listen to the news" in order for Alexa to play flash briefing on my Sonos One. Telling Alexa once will not play flash briefing

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6 years ago
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bibsmishraContributor I
posted in Amazon Alexa and Sonos
Is Alexa compatible in India

When can we expect the availability of Alexa in sonos one in India

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sayanranu
6 years ago
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sonosonenycContributor I
asked in Amazon Alexa and Sonos
Alexa doesn't hear me - Sonos One

Hi, I have recently purchased and set up a new Sonos One. I added voice services yesterday and am having difficulties in getting Alexa to respond to ANY questions. I have tried the resetting process described in another post on this form, and the MIC is not muted. Diagnostic number is 716783233. Could you please assist?

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Jeff S
6 years ago
wishu
wishuAvid Contributor I
posted in Amazon Alexa and Sonos
Move to Spain... Alexa will work?

Hi everyone! I'm recently moved to Spain but my Sonos One is coming later this month with all my stuff. Can I use Alexa from Spain with a new account? How can I set up for continue asking about life to Alexa? I just want to keep using this amazing feature but I want to know if it's possible. As I am checking at the Spanish website, "Sonos One, with a future voice control"... but if I am a current customer? Thanks in advance. :8

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6 years ago
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pault777Contributor I
posted in Amazon Alexa and Sonos
Beam not showing up as "Alexa enabled device," can't update location, Alexa says there's a problem

I'm having several issues with Alexa and my new Beam. None of them seem to be affecting functionality, but the Alexa app isn't able to perform some actions, and shows an error message. First, a quick rundown of my setup: Devices: Nursery - Play:1 Dining Room - Play:1 Living Room - Beam/Play:1/Play:1 stereo setup with TV Before, I just had one Play:1 in the living room, and everything was working perfectly. I added the Beam, and combined two Play:1s with it to create Dolby 5.1 surrounds. Let me be clear, from the Sonos app, everything seems to be working as expected (and the sound is incredible, by the way). But within the Alexa app, I have a few issues: 1. I'm not able to add my location to multiple devices. I've seen this issue come up for several people, so perhaps it will be fixed in the future, but it is a bit annoying that I can't add it. 2. In the "Living Room" group, there's an error message at the top, and it didn't exist before adding the Beam setup, so

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6 years ago
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danswanContributor I
posted in Amazon Alexa and Sonos
Spotify issue with Alexa app on Beam

I've googled and found a lot of people who've had the same issue as this, but I haven't been able to fix it. I hope someone here can... I'm helping out an elderly lady who asked me for advice on getting a soundbar. Her requirements were decent sound, easy to use and Amazon Alexa compatibility - she's already invested in the Amazon ecosystem and wanted to add functionality to her living room. After some research, she totally ignored my suggestion and went with the Sonos Beam. No matter, I went round to set it up, and all seemed fine except for one problem which seems small to me but not to her. We're unable to play Spotify via Alexa on the Sonos beam. Spotify via her phone works just fine on the Beam. All other Alexa commands work great via the Beam Spotify via Alexa on her other Echo devices works just fine. I've tried all the suggestions I can find, including wiping/logging out/uninstalling all apps and re-setting up from scratch. I've checked that all accounts are s

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Ken_Griffiths
6 years ago
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Mack GelberContributor I
asked in Amazon Alexa and Sonos
Alexa news briefing doesn't work

I've tried everything but on my new Sonos One Alexa says "Here's your news briefing" and then stops talking. I thought this should be supported now? Any advice?

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6 years ago
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andyskid1970Contributor II
posted in Amazon Alexa and Sonos
Alexa not working

Installed new sonos one worked fine with alexa for 2 days then alexa didnt understand anything. Followed thenusual troubleshooting ie uninstallnturn off router rreinatall blah bla but hey atill not working. So far a waste of money spent.why does alexa not work!?

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AjTrek1
6 years ago
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