Best answer by UKMedia
View original
Beam latest update Alexa stopped working
Just installed the latest update, maybe a few months work, and Alexa has stopped working. The mic light is white but she doesn’t respond or pause playing when you make a request. Tried removing the Sonos skill from the Alexa app & re-adding with no success. Please help?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Userlevel 7
+20
As the upgrade boots your Sonos devices, this may be down to duplicate IP Addresses. Can you please power down the following devices for 5 secs, allowing each to complete its boot cycle before proceeding to the next device:
- Router
- Any Network wired switch
- Any wired Sonos devices
- All other Sonos devices
- All other attached network devices
If this fixes the problem, I suggest you open the Settings page on your Router and reserve IP addresses for your Sonos devices - I personally use the range 192.168.0.240 and above for my Sonos devices.
- Router
- Any Network wired switch
- Any wired Sonos devices
- All other Sonos devices
- All other attached network devices
If this fixes the problem, I suggest you open the Settings page on your Router and reserve IP addresses for your Sonos devices - I personally use the range 192.168.0.240 and above for my Sonos devices.
Fixed, many thanks
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.