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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

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  • 24,888 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3249 Topics
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Jake9001Contributor I
posted in Amazon Alexa and Sonos
Alexa stops responding to commands every couple weeks

Every couple weeks, Alexa stops responding to commands or stops responding consistently. For example, I can start playing something with a voice command but cannot stop playing or adjust the volume with a voice command despite hearing the acknowledgement chime. To fix this issue, I have to disable and re-enable Alexa several times before capabilities are restored.  Have others experienced this? Is there a long term fix that is known or in the works?

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3 years ago
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BreakstayContributor I
asked in Amazon Alexa and Sonos
Alexa not responsive on Beam

I’ve had my Beam for about a year and up until a month or so ago, it was working well with Alexa. Now however, for seemingly no reason, Alexa does not respond. The activity light doesn’t activate and no response is given when asking Alexa to do something. The audio from the beam continues to work when using my TV as a source. Troubleshooting steps I have taken:I have followed the steps in the support page here twice. It works after following all the steps but after 24 hours, stops working again.  I have tried to remove all speakers in my setup and re-add them. Again, this works for a short while, maybe 2-3 days before it stops again.I purchased a new router a couple of months ago (ASUS RT-AX82U) and is the only thing I can think of that might be causing this apart from a potential hardware issue on the beam. Has anyone had any similar issues to these?Thanks,Haydn

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Corry P
3 years ago
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emozContributor I
posted in Amazon Alexa and Sonos
BBC News using Alexa stuck on loop.

Whenever I launch BBC sounds app using Alexa, everything seems to work smoothly. Except for the news. Whenever I ask for the interactive BBC News, you hear the introduction and the summary of the news (about 30 seconds) and then it repeats the same 30 seconds over and over indefinitely until you ask to stop it. I have Alexa on an echo dot, on my Sonos One and on Sonos Arc. The Echo Dot has no problems. This issue only happens on Sonos One and Arc. I’ve tried everyting. Reset the sonos, reset the router, logged in and out of my accounts. Nothing works. Any advice? Thanks

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Corry P
3 years ago
Martin Banham
Martin BanhamTrending Lyricist I
asked in Amazon Alexa and Sonos
Roam and hotspot

Just taken delivery of my new Roam and keen to get using it. If I am away from home and my usual Wi-Fi network that I use Sonos with can I use Alexa by connecting to it to my iPhone personal hotspot and use my iPhone  data plan?

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Martin Banham
3 years ago
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Anonymous
posted in Amazon Alexa and Sonos
No Music!

After 2 sessions with Apple and 3 sessions (3 hours) with Sonos Support each one sending me the other way I still can’t play my Library from my iMac to Sonos Playbar in the Lounge. It has worked ok for 5 years. Basically I get an error message when trying to load the Music Folder. They’ve checked Privacy and sharing options ad infinitum, no joyAny help greatly appreciated, I’m reasonable at Techo but not great Many Thanks Roger UK

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Smilja
3 years ago
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gustavoeckelContributor I
posted in Amazon Alexa and Sonos
Alexa in Portuguese-br

Hello.I would like to know if sonos plans to release alexa to Brazil in portuguese-br.

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3 years ago
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FMendesJrContributor I
asked in Amazon Alexa and Sonos
Alexa and Google Assistance + SONOS -> BRAZIL

Dear Sonos,I really am very happy with the purchase of my SONOS MOVE (See details below), but I am very frustrated because I cannot use the voice assistants (Alexa or Google (Portugues Brazil)) in my SONOS Move. I can't set it up and leave it active.How should I proceed ?I am waiting for an answer.A hug,Frederico Mendes Jr===========================================================Sonos Move: Sonos-FredSerial Number: 5C-AA-FD-D7-58-20:ASonos OS: S2Version: 13.0 (build 62186220)Hardware Version: 1.25.1.7-1.2Series ID: A100WM: 1

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3 years ago
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hawkseyContributor I
asked in Amazon Alexa and Sonos
volume and alexa

i say volume 1 to my s1 but it does not go lower enough I then have to manually take the volume down

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3 years ago
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mvoslooTrending Lyricist I
asked in Amazon Alexa and Sonos
BBC Radio not using Alexa preferred speakers

I have the BBC skill set up in Alexa and if I ask Alexa to 'play BBC Radio 2' it plays from my Echo Spot rather than the SONOS speakers that I set up as my preferred speakers in Alexa groups. If I disable the BBC app, then Alexa gives me a message saying something abut the previously enabled app is disabled do I want to enable it. To make it work I have to say 'Alexa play BBC Radio 2 in the Sitting Room'. If I say 'Alexa play Virgin Radio' (or any other radio station/music request) it plays through the SONOS speakers. I know this might be more of an Alexa question than a SONOS question but I'm asking just in case any of you SONOS experts have come across this and know a fix! Edit: I did do a search and found nothing, but now I've posted I see that this question has come up before although the answer is to do what I'm doing ie add 'in the sitting room' or 'from TuneIn' to the command, which isn't a really great solution.

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DGR1
3 years ago
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HgvfhedgContributor I
asked in Amazon Alexa and Sonos
Drop in on Alexa

I have the sonos play 1 with Alexa and wanted to use the drop in feature to call the echo dots around the house but can't seem to find this on the menu for the sonos has anyone got this working or is it not available if so will it be added to an update soon?

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3 years ago
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FragiLimbelContributor I
posted in Amazon Alexa and Sonos
Integrated Sonos with Amazon alexa ecosystem *tips & trick

I just found a way to integrate my Sonos beam + 2 Ikea Symphonisk speakers with all my echo devices. To do this, I need to purchase sonos connect which I got it used around $100 and compatible with sonos 2 apps. Little background about my setup. I have sonos beam + 2 surround speakers at my living room. I have echo dot v.3 devices on all other rooms. If I want to play music in every rooms through alexa command, the Livingroom will be skipped because I don't have echo device in there. To bridge between Sonos and Alexa device, I use sonos connect and echo dot that I plugged into line-in of sonos connect. Once all connected and setup, I open sonos S2 app and go to sonos connect setting and change the "autoplay" to my "Livingroom" which essentially where my sonos beam is located. Here is the detail path to change autoplay setting: Open sonos app and go to setting - system - Choose room where sonos connect is setup. In my case, I name it "media room". Go to line-in section and choose "aut

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3 years ago
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J0hnMacGContributor I
asked in Amazon Alexa and Sonos
Nothing is currently playing on Audible

HiOn all of my Sonos speakers, Moves &one’s.When asking Alexa To play an audible book, she begins to play, but if I ask her to be rewind one minute or any other amount of time she says “Nothing is currently playing “I have tried the same commands on a Amazon echo and it works fine.I have tried the same commands on a Amazon echo and it works fine.this used to work fine a couple of weeks ago I was only recently in the last 3 to 4 weeks stopped This used to work fine and then It suddenly stopped working a few weeks ago.In the Sonos app I have unauthorised and re-authorised my audible account and this has made no change, I have also rebooted all of my speakers and this has made no change.if I ask Alexa to play music from either Amazon or Apple it works fine and will also fast forward or rewind the time asked. Please help!  

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3 years ago
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FizzyContributor I
asked in Amazon Alexa and Sonos
Manually increasing/decreasing Sonos One mic sensitivity

I have a Gen 1 Sonos One in the kitchen, and a Gen 2 Sonos 1 in the living room as part of a surround-sound set-up. For a while, the speaker closest to me would respond when I said the wake word, but increasingly, despite virtually whispering in the kitchen, the living room would start playing. I’m guessing the improvements in the Gen 2 are making it a lot more reactive! Is there any way of manually tweaking the mic sensitivity so I can ensure the right speaker responds? 

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3 years ago
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va_juniorContributor I
asked in Amazon Alexa and Sonos
Sonos Arc - Alexa portuguese

Hello, I`m a Brazilian living in Spain and I think a lot of people living in different countries will understand my point. I have Alexa controlling my hose for a long time now an I like to speak in Brazilian portuguese with my Alexa (my mother language). I think other people living abroad would like the same if your language is officially under Alexa controls.Alexa is available in portuguese for a long time and all my echo devices and even devices embedded like Samsung and others work fine using the Alexa controls in portuguese.Now I bought a Sonos ARC and by my surprise I cannot put the embedded Alexa in portuguese. I don´t understand. I understand the app and the manual in english in just a few others, but why Alexa, that is a standard service from Amazon is not available in the languages already existent in the system.And to be even more surprised, I was look some old forums and seems that there is no plan to include more languages in Sonos. Is that true? Do we have a plan or a time

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3 years ago
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JohnCapTulumContributor I
posted in Amazon Alexa and Sonos
Unable to get Alexa to Play Music through Spotify

When I say to Alexa, “Alexa...play Miles Davis.” Alexa responds with, “Playing Miles Davis with John’s Spotify.” And then nothing …. just silence. I have disabled skills and re-enabled them; I have checked all connections; I have been sent to SONOS by Amazon - who tells me this is a Sonos issue. I am able to play music using Spotify through my SONOS system - but just not using Alexa. 

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3 years ago
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Curtis BContributor I
posted in Amazon Alexa and Sonos
Alexa Voice Commands

I’ve seen the support article on the available commands through the Alexa Sonos skill.  However, the command set it pretty limited.  I have some suggestions I would like to see implemented.  We have a Sonos Beam in our master bedroom...the kids’ bedrooms are right down the hall.  These would be helpful in automatically managing the device when my wife and i are watching TV at night:I have an Alexa routine to switch Night Mode on every night at 9pm.  However, there is no method to automatically switch it OFF the next morning.  I have to manually do this through the app.   The ability to control the bass level through Alexa.  I usually keep the bass level at around 8 or 9.  There’s a surprising amount of bass coming out of such a small soundbar.  I would like to be able to have the skill automatically turn down the bass and night and then back up the next morning. Others may have various reasons for wanting to control these features as well.  I’m not sure why one would create the method

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3 years ago
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GabiLagosContributor I
asked in Amazon Alexa and Sonos
Sonos one (voice control in Chile)

I bought a sonos one (the first Sonos with voice control), but is not working. Why do you use that sentence if is not available everywhere?? Are you planning to do it available in Chile any time soon? @Sonos 

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3 years ago
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AngusDalemonContributor I
asked in Amazon Alexa and Sonos
Linking Sonos with Alexa?

Hi All,I have a Sonos Connect:Amp (Gen1) and an Alexa. I can use the Sonos app to play Amazon music through the app, but I don't know how to hook the Alexa up with the Sonos so that when I give the Alexa verbal commands for it to play through the Amp.Can anyone give me any pointers? The Amp comes up in the Alexa app, and I've authorised Sonos in the app, but still :S

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melvimbe
3 years ago
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FelirodcContributor I
asked in Amazon Alexa and Sonos
Voice Assitant Chile

Hi! Do you have an estimated time to enable Voice Assitant (Google or Alexa) in Chile?Regards

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3 years ago
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urbanachieverContributor I
posted in Amazon Alexa and Sonos
pair with alexa

So the sting of not being able to add my beam to a group of dots and echos is still unsettling as I have a nice soudbar that only plays TV music. Is it possible to disable the built in alexa and use the beam as a Bluetooth speaker so I can stream music from alexa all over the house. I have a group of echos/dots that as in every room except the room with the beam.  My bad for not doing better research and thinking it says alexa built in and that she would have the same functions as other alexa devices. My hatred for the beam is growing the more I find its limitations.  I am about to have to have a separate speaker downstairs just to play the same music upstairs and down at the same time and only use the beam for TV.  Not sitting well.   Is there any option to use the beam as a "dumb" speaker and connect it to a dot/echo?  Not even seeing an auction jack 

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3 years ago
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ae6dxContributor II
asked in Amazon Alexa and Sonos
Alexa follow up mode on Arc

Why is Alexa follow up  mode not available on Arc?  Other Sonos products have it.

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UKMedia
3 years ago
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absContributor II
posted in Amazon Alexa and Sonos
Alexa cannot rewind Audible Audiobooks on Sonos One when started by Alexa

I have a son who loves listening to audible audiobooks via his Sonos One, but recently the ability to select a chapter or rewind a book has broken. If an audible audiobook is started via the Sonos app on a Sonos One, you can then say “Alexa, go back five minutes” or “Alexa, go to chapter two”, and everything works. If you start the audiobook by saying “Alexa, read bookname”, it just answers “Nothing is currently playing” Sonos App 12.0.4

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3 years ago
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MortethContributor I
asked in Amazon Alexa and Sonos
"Sorry, that device is offline" even after extensive troubleshooting

I use Alexa and Spotify with my Sonos system and have been for a couple of years.I currently have:Sonos One (Gen 1) Move Play:1 Play:5 (Gen 2) Amazon Echo Dot (4th Generation).Playing music using Spotify or the Sonos app works as intended.I have every speaker in the same group, so whenever Alexa was asked to play it would play everywhere.On or around the 22nd of March I experienced issues with playing music on my Move using the built in Alexa. It would constantly respond with “Sorry, that device is offline” when asked to play specifically on itself. Asking Alexa to play on any other device worked fine. Both the Echo Dot and Sonos One would play music everywhere when asked.I figured I would disable and enable the Sonos skill in the Alexa app but that didn’t help. I tried the same with Spotify with no different result. I also tried removing all the speakers from the Alexa app, then ask her to discover devices in which she would respond to having found 4 devices. I would then ask Sonos Mo

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Ken_Griffiths
3 years ago
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miguelfg76Contributor I
posted in Amazon Alexa and Sonos
ALEXA SERVICE FOR COLOMBIA

I am trying to add a voice service using Amazon device and sonos app returned error due to geographic restrictions, I am currently using alexa properly on my Echo plus device, when would be available Sonos support for Colombia?

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3 years ago
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hux2000Contributor I
asked in Amazon Alexa and Sonos
Is there any way to use voice commands to play local iTunes (or NAS) music library?

(Several years ago I know this was not possible, but it seems like some people have successfully done this, so I’m hoping there’s a solution!)I have a Sonos One and a Beam, plus an Alexa Echo Show 8. I’ve installed the Sonos skill to my Alexa account so now I can say, “Alexa, play the Beatles in kitchen”, or whatever and that works. However, it only works for streaming services, not my local iTunes library.Next, I installed the My Media for Alexa server on my Mac and installed that skill in the Echo. I can now say, “Alexa, ask My Media to play [song from local library]” and that will work. However it will only play it on the Echo. (Saying, “Alexa, ask My Media to play [song from local library] in kitchen” doesn’t work - it just ignores the “in kitchen” part.)So, is there a solution to get me to the finish line where I can tell Alexa to play [artist/title/whatever] from my local library on my Sonos devices?

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Corry P
3 years ago
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