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Audible trough Alexa not working well with Sonos in Italy

  • November 27, 2021
  • 5 replies
  • 95 views
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It's been a month at least that asking to read a book does not work anymore. It starts reading but after a certain amount of time (it depends on the book and chapter) Sonos stops saying "song not encoded correctly" access denied. I tried this in 2 completely different systems, different accounts and different homes, and the problem is exactly the same.

The problem is about Sonos speakers, in Italy, with Audible. Other services work as normal.

I ask other Italians in these forums to let Sonos know about this problem.

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5 replies

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  • Simon_L
  • Lyricist I
  • 1 reply
  • November 28, 2021

We have exactly the same issue with Audible in the UK when started using Alexa. Works fine if the Sonos app is used (Sonos Beam)

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  • Steelstar
  • Author
  • Avid Contributor II
  • 16 replies
  • November 28, 2021

Too bad Audible is not available as a service here in Italy on Sonos (incredible but true). We have to use Alexa. And it does not work anymore.

I guess we will have to sell everything and get some echo's, Audible is too important for us.

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1 person likes this
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    DavidSteven
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  • Outgunned
  • Lyricist I
  • 2 replies
  • December 28, 2021

I have similarly had this issue with Sonos One, Sono Play:5 and Sonos Theater Arc. It is extremely frustrating and causes me to use my Sonos less, since I end up just playing the audible book from my phone instead. I really hope Sonos figures out what’s going on here. 

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  • Steelstar
  • Author
  • Avid Contributor II
  • 16 replies
  • December 28, 2021

This is clearly a problem of Sonos speakers, since I tried the same command in another system and exactly the same happens. My echoes can play correctly.

I even wrote to Audible but I had no answer from them except the “usual” things which clearly don’t help.

Sonos should take care of the problem… but they don’t.

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  • Xavier_6
  • Lyricist III
  • 6 replies
  • January 1, 2022

Same issue here and for sure it’s related to SONOS and the Alexa implementation. To be fixed by SONOS

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