Amazon Alexa and Sonos

I have just bought a Move 2, it is all set-up and has the latest Update.  I am looking to add Amazon Alexa so I use the required route, System Settings - Manage - Voice Assistants - Amazon Alexa - Add to Another Product - Select that Product and then it tells me I have to sign into Amazon Music and I get the dreaded spinning wheel.  My other Sonos products still work fine with Alexa.  I waited 105 minutes on hold for customer services who told me everything I was doing was right and it was a global issue.  That was one week ago today.  I’m still getting the same issues today.  Surely this can’t be a complicated thing to fix and surely this can’t be happening to everyone buying Sonos kit and wanting to use Alexa?  I still have the original box so have no choice but to return as I bought it just to play music via Alexa in the Garden.  Anyone got any pearls or an ETA for this to be fixed?

My Sonos beam 2 has been working fine, I recently updated my tv and reconnected the Beam, sound works fine but my Alexa has stopped working, I have tried turning the mic on by touching the beam but it does not turn on. The app says Alexa is connected 

Three days ago my Sonos Move stopped working with Alexa commands… Nothing to my knowledge has changed. Its just stopped listening!I have tried all the resets that are advised etc and still nothing… help? 

After working perfectly for years, Alexa suddenly wasn’t working.  I had a lengthy level 2 tech support intervention which led to full factory reset of my Sonos Beam.Now can’t get SiriusXM to work properly. When I ask “Play SiriusXM channel X”, Alexa through the Beam answers “<channel name> on Sirius XM” and….. nothing.  Alexa/SiriusXM works fine on other non-Sonos products so it is correctly linked to my Alexa account. Have unlinked, reloaded multiple times.Any advice? 

Sonos app updated and Sonos Beam quit working with Alexa.  I have tried disabling the skill and re installing.  And unplugging beam.  No luck

All of my 5 SONOS speakers are identified and linked.  Amazon Music is my chosen streaming source.  However, I cannot get music that I choose from my Amazon playlists to play on SONOS (but it WILL play on my JBL Flip 5). I don’t know whether Amazon is trying to limit the playing to just 1 speaker?   Or this is a SONOS issue?

I have an ARC in the living room and a One in the kitchen. These are grouped in Alexa and Sonos in a group called downstairs.For years I could say Alexa, play music downstairs and both rooms would play.Some recent update has broken this. Now the same command only plays on the device listening to the voice command, not both. However if I manually group living room and kitchen in Sonos, stop playback in Sonos then ask Alexa to play downstairs both devices play correctly. I know I saw this same behavior in another post but I have not seen a resolution.Any help?

I’ve just finished factory resetting my entire system to work with the newly released app. Finally, everything is connected. However, I now can’t use Alexa with my Beam. It’s connected but the microphone setting is locked to off. I can get the microphone to work Sonos Voice Control, but Alexa still does not respond. I’ve already tried disabling and re-enabling the skill in Alexa several times. There is no way that I can find to remove Alexa from the voice assistant section in the new app. I am beyond frustrated with the loss of functionality and all the extra, convoluted steps now required to get anything done. Any help would be greatly appreciated. 

Hello,I just received my new Sonos ERA 100. I want to use amazon alexa as a voice assistant for it. I find information that it has built in amazon alexa voice assistant. When I go to the voice assistant choise in the app I see three choises: sonos (enabled), amazon alexa and google assistant. When I choose amazon alexa it shows me the information that I should go to alexa app and include the sonos device in it. But It doesn’t give me the option to login to my alexa account and to choose alexa as a voice assistant. Am I doing something wrong? Sonos voice assistant works fine but I’m used to alexa and would like to use it instead…Thanks for any help.Albertas

My speakers all stopped working it's took me days to get them all back on and connected the only problem I have is when I ask Alexa something she no longer makes a sound so I know she is listening please help

I had to reset my system and now the mic button isn’t working. I have tried to add Alexa voice function as I read that this could be a fix but it says that it needs to verify my country first and need to add a country to my profile. I’ve done this and it makes no difference. Any ideas for what I can try next?

Tengo un Sonos Beam y 2 Sonos One. Utilizo Alexa en casa, pero cada pocos días Alexa se desprograma de cada producto, uno por uno y tengo que volver a agregar Alexa muy frecuentemente. Alguien sabe porque pasa esto? Estoy fastidiado de esto  Moderator Edit: Google Translate- I have a Sonos Beam and 2 Sonos Ones. I use Alexa at home, but every few days Alexa is deprogrammed from each product, one by one, and I have to re-add Alexa very frequently. Does anyone know why this happens? I'm annoyed by this

Alexa stopped working after i restarted the Era 100. So I readded it using the new Android app. But now it’s giving  this error when adding:  

When will SONOS be available on Alexa do Brasil for integration?

Hi guysgot a problem with my Sonos One 2Gen. Had it set up and working fine till I disconnected it from the power. Moved it to another room now I have no voice assistant. which i used for switching lights on and off or playing music. I have removed the sonos app disabled Sonos skill in alexa deleted alexa app and re-enabled it the same with sonos app reactivated Alexa. but no joy.I have also tried installing the other voice asssitants Google and Sonos and I keep getting the same message “make sure your mobile device is connected to WiFi” which it is. I have tried splitting wifi still from one channel to two no joy..I then did a factory reset in desperation and started again re-named my speaker so that I could check if both the alexa app and spotify could find my speaker, which they did. I re-enable sonos skill in alexa checked the sonos app under settings/products defo connected to 2.4 ghz and microphone is switched off I tried connecting hardwired nothing. (but I cannot connect wirele

Alexa is paired up to my Sonos speakers, Whenever I ask Alexa to play my liked songs from Spotify, the responses “plain Donna’s liked songs from Spotify… I’m sorry that device is off-line.” Can you help me explain why this is happening and what I can do to it

When I ask Alexa to play the radio I hear the response from Alexa but then no sound plays.This is the same for BBC, Virgin radio, anything.

I recently got the new Amazon echo hub. It is a small tablet designed to be mounted on the wall and used for smart home control. it has Alexa inside of it, so voice control of Sonos works. But it’s media control capabilities don’t work. This means I can’t control Sonos from the touchscreen. Of course this will work perfectly with an echo speaker. And doing a little bit of research. It looks like Sonos needs to update their skill to add support for some new API’s that will allow Sonos to show up in the active media app on this device as well as the Show devices. 

Bought Era 100 today, I use amazon Alexa with it for our music. The speaker kept beeping with every command. I turned off the request beeps on the Alexa app, which stopped it, but for some reason the Era starts beeping again on voice commands, despite it still being turned off on the Alexa app. We have a couple of Sonos Ones in other rooms, and have never had any issues with them. Am I missing something with the Era 100. 

Hi.More times than not I have to ask Alexa at least 3 times before it will respond. Dont get me wrong, everytime you speak the light goes green but disconnects straight away but then after 3 attempts light stays solid and carries out your request. Have spoken (web chat) to Sonos but no joy. Sonos had me disconnect  both power cables for 10 seconds ( have 2 Era 100s ) but no change. Then disable the skill from Alexa app and renable but its basically still the same. Does anyone have the same issue and if so fixed it. Its just a bit annoying continuously having to repeat things over and over. Would be grateful for anyone's help or advice. ThanksEddie   

Hi all,I’ve been banging my head against a brick wall with this forever … I have Sonos speakers distributed through the house, along with various Alexa devices (dots and flex mainly). My Sonos kit uses a variety of models from old to relatively new, and includes a couple with SVC. I have groups for each room, and then an over arching ‘House’ group with all my Sonos speakers in it. This used to work fine … I could call out specific rooms are ask any of my Alexa devices to play music everywhere (House).  For the last year or so (possibly since changing to a mesh WiFi system) I’ve had nothing but difficulties. If I ask Alexa to play music, the speaker she choses appears to be completely at random. She will never play from all the speakers in the group. SVC is much better,  but once music has been started from Alexa I have to manually go in and deselect then regroup all the speakers. Does anyone have an experience on a similar set up? I did chat to Sonos sometime ago, but they got stuck on

Bonjour a tous,J’ai un souci de lecture en continu des morceaux et playlists voir même des radios.Lorsque je demande à Alexa de lire une de mes playlists ou les chansons d’un artiste, il y a que un morceau qui se lance. Si je demande de lire la suivante : Alexa me demande ce que je veux écouter.Avant, je n’avais pas ce problème, les morceaux s’enchainaient et je pouvais avancer ou reculer à la demande dans ma liste en cours de lecture.J’ai supprimé et recréer le compte de sonos. Je n’ai pas trouvé de paramètres pouvant gérer cette lecture en continu.Toutes mes applications sont  à jour. Moderator Note: Added Translation by Google- Hello everyone,I have a problem with continuous playback of songs and playlists or even radio stations.When I ask Alexa to play one of my playlists or an artist's songs, only one song plays. If I ask to play the following: Alexa asks me what I want to listen to.Before, I didn't have this problem, the songs followed one another and I could move forward or back

Hi all,I recently enabled Alexa on my Sonos Arc and we are having awful problems with the Arc “stealing” the Alexa response.We have a large open plan living space and Echo devices in the dining area, kitchen, snug and hallway, the Sonos is the AV system in the living area.  Before adding the Sonos system, the Echos were VERY good at working out which speaker was being addressed, you could be standing exactly between two Echos but if you turned your head towards one it would work out that was the one being addressed.  So if you were standing in the kitchen area and said “Alexa play the radio” it would only play in the Kitchen.  Amazing.Since adding the Sonos Arc to Alexa system the Arc now ‘steals’ every response no matter where you are standing in the room.  Weirdly even if you specifically say the speaker like “Alexa play music in the kitchen” the Arc still steals the response and will start playing.  It’s like the two systems don’t talk to each other, if I’m standing in the kitchen a

Creating another thread for this as it’s closed, but still not resolved. Add me to the list of people also having this issue.Issue is about Sonos One Gen2s not being able to be used as announcement devices for Alexa.Original Thread here.

After a power interruption Sonos won't respond to Alexa command. So I went to the Alexa app and disabled the Sonos skill.  Thereafter, I enable the skill. While my Alexa account get linked with Sonos, once the Alexa app looks for a device to connect, it cannot find my Sonos.  How do I fix this?   And when I tried to add Sonos voice, it does not fully install and I get a message that there was something wrong.  I checked the wifi connection and the Sonos app indicates the signal is excellent.  Now I do not have either voice command.