Skip to main content

Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,351 Topics
  • 25,492 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
  • 7
  • 111
Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
  • 7
  • 194
3353 Topics
C
Colin_17Contributor II
asked in Amazon Alexa and Sonos
Unable to play music using Alexa on Era 100

Hello—we just replaced an echo device with an Era 100. We added our apple music account via the sonos app and are able to ask for music using ‘hey sonos’, but are unable to ask Alexa for music. As far as I can tell tell the apple music and Pandora skills are (still) enabled in the alexa app, however anytime my family tries to ask Alexa to play something, the speaker tells us that the skill needs to be enabled in the alexa app. We were previously able to do this on the echo… Is there something I’m doing wrong here? We could adjust to saying ‘Hey Sonos’, but everyone is used to shouting to ‘Alexa’ and frankly I don’t want to use separate voice assistants for timers, etc. and a different one for music.

86513
Schlumpf
P
PboyhoochContributor I
asked in Amazon Alexa and Sonos
Starting Sonos using Alexa not working correctly

Hi all. First time poster…. I have a combination of Sonos One’s, Play 1’s and Move’s as well as playbase and sub around the house. When I group all speakers together and use Alexa to play music (via Apple Music) it used to play on all speakers which were already grouped together in the Sonos App but now it only seems to play on selected speakers (the Sonos One’s and Moves but not the Play 1’s and Playbase and Sub). Is there a reason for this? The speakers still remain grouped in the app and if I stop music via Alexa and press play on the app it comes out of all the speakers. Any help would be appreciated.

681
Schlumpf
K
kudzukudzu1Contributor I
asked in Amazon Alexa and Sonos
Sonos+Alexa in S2

Hello!  It used to be super easy with Sonos 1 app and Alexa to hook my Amazon Echo's to Sonos, but with S2, it's unclear.  There are at least three different ways online, none of which work.  Anyone have an idea of how to control Sonos via an Echo Show (not an Alexa-enabled Sonos speaker)?  Thanks!

2164
K
G
gduncan3595Contributor I
asked in Amazon Alexa and Sonos
Suddenly alexa is not working with my voice enabled Sonos Speakers S1 app

I am using the S1 app for my Sonos speakers.  Recently my voice enabled Sonos speakers are not working with Alexa.  I can control my speakers in the S1 app but not with Alexa.When I look at the Alexa app the voice enabled Sonos speakers are showing offline.I have disabled and re-enabled Sonos Skill in Alexa Alexa does not find any devices when I re-enabled Sonos skill in the Alexa app I have removed and added Alexa voice enable to each speaker I have powered off and on the speakersDid something change?

365861
Schlumpf
C
craigskiHeadliner I
posted in Amazon Alexa and Sonos
"Sorry, something went wrong" response from ERA-100 using Alexa voice service

Over the past couple or months or so, I have been experiencing a response along the lines “Sorry, something went wrong” from an ERA-100 device in bedroom, with the first command. The second command works fine. I have a ticket open with Sonos Support, unfortunately, they are just asking me to restart devices, re-install skill, move devices, change WiFi channels etc, and not looking at the diagnostics I have been sending them.I have found out today, that others may be experiencing similar issues, here is an example:https://www.reddit.com/r/sonos/comments/18bgxhx/long_time_user_with_a_new_problem_alexa/I also see this thread, that maybe related:https://www.reddit.com/r/sonos/comments/170fit6/fyi_alexa_still_doesnt_work_properly_on_era_100/Which suggests Sonos are aware of the issue?  

192168
Mr. T
R
RadwinskiContributor I
asked in Amazon Alexa and Sonos
Sleep Timer in Alexa not working in Sonos Era 100

I have 2 Sonos Era 100 paired as stereo.  The sleep timer on Alexa is not working on Era 100. I have a an Alexa routine that play music for 10 minutes in the morning on my Sonos but the timer is not working, it keeps on playing continuously until I click on “End Session” on the Sonos app. Very frustrating. I’m contemplating is will just return them and stick with my Amazon Echo’s.

761
Sotiris C.
R
RadwinskiContributor I
posted in Amazon Alexa and Sonos
When I play a single song on my Alexa app on my Sonos, it keeps on playing after the single song

I have 2 Era 100 paired as stereo. When I play a single song on my Alexa app on my Sonos, it keeps on playing after the single song, how can I stop it from doing that. I already set my Alexa setting’s “AutoPlay” and “Amazon Music’s” autoplay to both disabled and still doing it on Sonos. Very frustrating.

291
Sotiris C.
T
tree34Contributor I
asked in Amazon Alexa and Sonos
Sonos one voice control

I have a Sonos one with Alexa and Google. I am not getting a voice from Alexa….I have switched to try Goole and this works ok…..Have turned the Sonos one off for about 5mins , turned it back on ...and no response to my voice.I have tried reconnectig it to no avail….the light on top off the speaker flashes when I speak a command ….then nothing Anyone any Ideas…??

584
T
A
aaciiiContributor II
asked in Amazon Alexa and Sonos
Alexa & Sonos - music control stopped working

Allnof a sudden i can’t control music via Alexa voice commands.  It’s been working fine for years across my 8 sonos One Gen2’s.   now i say “play The Beatles” and it just tells me i need to install the skill for my Sonos One. If i say “play beatles on Spotify” or “play music on Pandora” - same thing.   Of course i uninstalled and re-installed all the skills (Sonos, Spotify, Amazon Music, Pandora” - made no difference.  all other Alexa commands still work fine (weather, home device control, etc). And i can play music thru the Sonos speakers using the Pandora, Spotify or Sonos apps no problem.  Only voice control via Alexa has died.  Sonos Voice Control works fine by the way.  It’s just Alexa.  anyone else?

3996
A
T
Tom's BarContributor I
asked in Amazon Alexa and Sonos
No response from Alexa compatible speakers.

Hi guys, I am sure you are aware of the problem regarding the issue with Alexa compatible Sonos Speakers not responding to commands via the Alexa Sonos Skill App.I have 2 Beams and a One. All three speakers were working perfectly with Alexa until approximately one week ago, and now they aren't. There is absolutely no response from any of the speakers or Alexa once a command has been given. I have been through the processes suggested on line and wasted a significant amount of my own time trying to rectify what appears to be a problem with Sonos or the Alexa Skill App, however the problen still remains. I spent a lot of money on these speakers as one of the main requirements I wanted was connectivity with the speakers and Alexa thus enabling me to control my other smart devices such as lights,  plugs etc. This has been going on now for around a week. Can you provide information to the Sonos community as to what is being done to rectify this problem.RegardsTom

1235
T
C
CA2DCContributor I
asked in Amazon Alexa and Sonos
how to turn off Alexa on Sonos Arc

Normally I would think Alexa on the Arc would be a cool feature, but unfortunately it’s driving us crazy!!  The microphone on my Sonos arc can pick up a whisper across the house. We have an open floor plan and an Alexa speaker in the kitchen, but when we are in the kitchen and ask it a question or to play music or NPR, we get an answer from the Family Room Arc. Usually along the lines of “I don’t have that functionality“.  Since we are speaking to the kitchen echo, I don’t want the Arc responding. We have the same problem when we ask Alexa to turn on the kitchen lights. [Upstairs, where we have echoes in every room, and even in the thermostat, we have no problem requesting a light be turned on or off.] But on our main floor when we request the kitchen lights be turned on, they flash on and off as the two devices respond simultaneously. That’s probably TMI. Regardless, we need to turn off Alexa in our Sonos Arc. Any help or directions in accomplishing this would be appreciated!

14981
UKMedia
B
bengo3Contributor I
posted in Amazon Alexa and Sonos
Alexa/SVC to select Sonos Port / Connect / Input

I often play vinyl through my multiple Sonos speakers, using my Connect.Is there an Alexa command to tell Sonos to play the input from a Sonos device? I'm finding it increasingly tiresome that you have to get the app out for so much with Sonos! Very boring. I would love a dedicated instantly-on remote on the wall for volume, next, playlists, input etc.   

495
Corry P
M
Mally86Contributor I
posted in Amazon Alexa and Sonos
Alexa stopped on Beam

Hello all,Alexa on my beam was working perfectly then just stopped one day. I've tried all the basics restart routers, turned off/on the beam, deregiatered it from Alexa app still no luck.The Alexa app shows the beam offline and I can't solve this.The speaker works fine with my TV audio and through the Sonos app for Spotify etc but any Alexa functions no joy.Any suggestions? Thanks

271
P
S
samsaintsTrending Lyricist I
asked in Amazon Alexa and Sonos
Sonos One saying it is offline and unable to use voice control

Hi all, I have been digging into the forums here and on the web in general, and cant find a solution to this.  My Sonos One stopped responding to voice commands today.  I have tried all solutions that I could find, including deregistering & re-registering, unplugging,  rebooting my router, standing on my head while facing east…  well you get the idea.  Can anyone please help??? 

275567
J
C
ConcellContributor I
asked in Amazon Alexa and Sonos
asking alexa on arc to play music on 5 doesn’t work

Just purchased Sonos 5 previously had a play 5 which if I asked Alexa on arc to play music in kitchen it would do this does not happen on new 5 Alexa does say playing music in kitchen but no audio thank you

432
Sotiris C.
F
foxleybob
asked in Amazon Alexa and Sonos
Sonos 1 alexa fault?

Hi.I've had this Sonos 1 Alexa brand new for 4 years without any problems, until recently.Firstly...I couldn’t get it to stay on, and wouldn't answer my instructions.I Googled for help, and e]eventually managed to factory reset it.But now in the app it states “select your product” then when “searching for nearby products” it will not find it.I’ve tried closer to it, still not recognised, (still searching I guess.)Has it broken down completely, or can I try something else please?any help gratefully received.Thank you.Bob

1285
F
M
MidletonrareContributor I
asked in Amazon Alexa and Sonos
Alexa and Amazon Music

Alexa and Amazon music had been working on my system but now it has stopped working. Alexa will acknowledge the request and confirm the song choice but the song will not play. As a work around I tried to use Sonos voice assistant instead and Amazon music isn’t available as a music service in the Sonos app. Also another issue is that my Sonos move isn’t showing in the Sonos app, only my Beam and surrounds (Sonos one so x 2). The app is very poor and extremely slow for what was once a quality product.

3981
Ken_Griffiths
C
charlespickTrending Lyricist I
posted in Amazon Alexa and Sonos
Why do I have to specify the room name when using Alexa?

I found this post from years ago saying that “the room name requirement will go away at some point.” I still need to specify the room name just to turn off the lights in the same room which gets old fast. Is there a solution to this? I got bounced around between Sonos and Amazon support today with no real answer on what the issue is. 

81236
C
L
Lear24Contributor I
asked in Amazon Alexa and Sonos
my microphone comes on and off beeping and i can’t figure out to stop this

my microphone comes on and off beeping and i can’t figure out to stop this

2202
L
R
Roger NobleContributor I
asked in Amazon Alexa and Sonos
Setup a 2nd product to work with Alexa

I have had a Sone One using Alexa for a couple of years.  I have now bought a Beam to add to my network.  That has all connected to Sonos and my TV now.  I tried to get the Beam added to my Alexa account last night.  It goes through process through logging in to my Amazon account and choosing a language (English) but then fails with “Something has gone wrong”!Anyone have any thoughts? 

422
UKMedia
T
Timus14Contributor I
asked in Amazon Alexa and Sonos
Sky News Flash Briefing Update Not Available

I’ve recently reset my Sonos One speaker and everything is ok except when I now ask for my News Flash Briefing using the Alexa voice command it replies ‘getting your flash briefing’ and then follows it up with ‘sorry this update is not available’. It repeats that four times as my briefing is set up for Sky News, Sport, Business and then the weather update. My skills are enabled. 

4365
Corry P
C
CHvy56Contributor I
posted in Amazon Alexa and Sonos
Is Sonos working to get HD/UHD/Dolby Atmos quality streamed through Alexa with Amazon Music?

We use Amazon Music as our chosen streaming service on a variety of Sonos speakers. We use both because we love the sound of high quality music and HD/UHD/Dolby Atmos played through Sonos speakers is fantastic.Unfortunately, when music is requested through Alexa or the Amazon Music, it is only ever played in SD format, which is no comparison when played on a Dolby Atmos compatible Sonos speaker. Seems a bit strange Sonos can integrate Alexa but doesn't make the most of high quality audio.I know we could ask Sonos Voice Control instead but that regularly doesn't find the song we want as easily as Alexa does.Is there any indication if Sonos and Amazon Music are working together to fix this so we get the best quality audio streamed via Alexa?

3332
C
D
drbabbersContributor I
asked in Amazon Alexa and Sonos
Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!

Hi there!Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:Issue the wake up call ‘Alexa...’ and intermittently she will function as expected Every now and then she wakes up, performs the task all OK However randomly she will not let me respond and instead returns to the resting state I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.I have a video recording of the issue here:Any ideas please?

6604151
G
L
LouD183Contributor I
asked in Amazon Alexa and Sonos
Alexa chimes but rarely listens

I have two new Era100s and am having the same problem on both. I have never had this issue on my Sonos Ones. Alexa is enabled on the speakers. When you say the command word, the Alexa chime plays so that should mean it's listening, but we only get a response around 25% of the time. This happens when the room is totally silent as well as when there is background noise. I have noticed the music already playing doesn't quieten when Alexa is listening, as it does with the Sonos Ones, so I wonder if the voice assistant can't pick up what we are saying. Tried all the deregister/disable skill/reset fixes I can find, and moved speakers to different positions, and there's been no change. Any ideas anyone?

37720
L
P
pauley123Contributor I
asked in Amazon Alexa and Sonos
Sonos Products playing up after working fine previously

Sonos One set up in “Bedroom” with a Sonos One SL stereo pairWith built in Alexa and Sonos voice assistants:When I say Alexa play BBC Radio 2 , she says “playing BBC Radio 2”, and then…silence.When I ask Hey Sonos play BBC Radio 2, it says “Okay, playing BBC Radio 2..  then silence.It does the same with any radio, the BBC App, Rayo, Tunein etc. I tried resetting my Sonos One to factory settings, re-added it, and still exactly the same thing happens. I connected it with ethernet cable. Same thing. Sonos Arc set up in “Living Room” with Sonos Sub and two rear Sonos SL’s. The Arc is ethernet wired and connected to TV with HDMI.With Alexa:Will start playing a radio station when asked, but when you ask it to stop, it ignores you. If I ask Alexa to play Radio on Bedroom on the Alexa phone app, it works ok.  This has all started happening in the last two weeks. I have rebooted everything, removed and re-added Alexa, Factory reset the Sonos One 3 times. I don’t know what else to do.

754
Ken_Griffiths
Terms & ConditionsCookie settings