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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,281 Topics
  • 25,130 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3281 Topics
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Max.belgiumContributor I
asked in Amazon Alexa and Sonos
Sonos skill not available due to geo restriction

Hi,I have sound system Symfonisk from Ikea and i cant link ot to Alexa. In the Alexa app Sonos does not appear at all in the list of available skills. I have spent hour with customer service from both Amazon and Sonos but nothing seems to be working.They even sent me a link directly to the skill but when I open it, it says that “skill not available due to geographical restrictions” (I am based in Belgium)Can someone please help me!? There must be a way to fix it and frankly I don’t know why it would not be possible in Belgium.I’ll add that already tried changing location to US on the device, Alexa and Amazong account.

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1 year ago
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Sean6253Contributor I
asked in Amazon Alexa and Sonos
Alexa wont play music from Tune In

This has only started happening recently where I ask Alexa to play a certain radio station or stations from tune in and her prompt is “sorry I am having trouble playing the music “. I’ve updated Sonos and the app . I’ve reset my network setting . I’ve reset the speaker . I’ve updated  Amazon Alexa . Still not working . Not sure what else to do . 

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Corry P
1 year ago
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ChefRayBContributor I
posted in Amazon Alexa and Sonos
Sonos Enabling Voice Alexa Troubleshooting Once and for all ( including tools )

Greetings Sonos Tech Support,I feel I lost a few hours of my life troubleshooting sonos and this is making me want to sell all my sonos gear.  It shouldn’t be rocket science and Sonos should provide the tools or better GUI to understand where the problem relies because at the end we are using sonos to activate Alexa. I have over 15+ sonos devices, they are all connected to my router, they get allocated via DHCP ( I don’t want to reserve an ip address for each sonos devices), they have been working fine for over 7 years and all of a sudden nothing works. My problem is Alexa voice stopped working, i removed it and tried to re-add it and I get the “There was a problem adding Alexa”  I am at a point to consider install alexa puck in each room, not ideal but getting tired to troubleshooting for something that shouldn’t be too hard.  I don’t want to call sonos support, can you please share the tools to be self-serve, put a big disclosure for extremely advanced users.   Can you share the way

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1 year ago
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mushroomhunterAvid Contributor I
asked in Amazon Alexa and Sonos
Can I use Amazon Alexa to play music on my Sonos speakers from YouTube Premium?

Works fine for Amazon music but I’d prefer YouTube so I can also get their videos. Is there any way around Amazon’s lack of support for using YouTube as a music source when asking Alexa to play certain music on Sonos? Thanks

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1 year ago
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tdellaringaContributor I
asked in Amazon Alexa and Sonos
How to have Alexa only play on 1 speaker

I just factory reset my two Sonos 1 speakers. I installed Alexa on one of them, and Sonos voice control on the other. For the one with Sonos voice control, I don’t want it to play Alexa music when the other speaker is doing so - but they always both seem to play the music when Alexa is triggered, even though she is not on the second speaker.When I go into the app and look at that speaker, Alexa is not installed as a voice control, only Sonos is. Yet it still plays. How can I fix this?

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Airgetlam
1 year ago
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haumanosContributor I
asked in Amazon Alexa and Sonos
Alexa

Alexa does not appear to be working through my system. (Beam). How to reset?

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Corry P
1 year ago
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vandintContributor II
asked in Amazon Alexa and Sonos
Getting Alexa to play the specified group

I have groups setup in Alexa per the instructions. Currently though it seems like it just plays to whatever speaker or group was last controlled instead of the specified group. Alexa says it is saying what I said to do, but doesn’t actually play to the expanded or reduced set of speakers, just changes what some speaker/group is playing. My understanding is that regrouping speakers isn’t supported with Alexa, but that playing TO a group is supposed to be.   

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1 year ago
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Greg1903Contributor I
asked in Amazon Alexa and Sonos
spotify, Alexa and Sonos

My Sonos system has started having issues when playing Spotify through Alexa. My phone will play via Alexa ad my sonos system will play Spotify when I manually play it. To make it worse one speaker seems to be worse than the other.I get the response "I'm sorry I'm having difficulty with that music.". This is an Alexa response.

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Ken_Griffiths
1 year ago
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dr1818Avid Contributor I
posted in Amazon Alexa and Sonos
Troubleshoot 3rd party file server/Alexa skill issue

I'm using a third party music service in which I use an Alexa skill to control. Third party music service is serving up files for my file server. After a while, the music always stops. This doesn't happen to  streaming services. At this point, support for that service has run out of things to check.  Any ideas where to start?  Ping looks fine and I've got plenty of bandwidth. Ipconfig on the speaker, does show dropped packets.Using a Roam on 5gHz wifi.

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Ken_Griffiths
1 year ago
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FBC2Contributor I
asked in Amazon Alexa and Sonos
alexa not seeing one speaker

I have 6 Sonos speakers (mostly one’s) and Alexa is seeing all but one of them. Help!  

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Corry P
1 year ago
Rik Parkinson
Rik ParkinsonContributor I
asked in Amazon Alexa and Sonos
SONOS ONE - Amazon Smart Plug

Hi EveryoneI have Alexa enabled on my SONOS One to control Spotify.I have just purchased an Amazon Smart Plug, with the intention to control the plug via the SONOS One. From reading the forums it seems I need to enable a skill within the Alexa app, but which skill is it? Or is this wrong, and do I need to do something else? OneThanks :) 🙏

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UKMedia
1 year ago
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SpicyMackerel16Contributor I
asked in Amazon Alexa and Sonos
Error setting up all of the Voice Services - Sonos One

Getting an error when setting up any of the three voice assistants in the Sonos app. More details below:I’ve used Sonos One and Alexa since 2019 with very little issue I’m using the same router too, however in the last couple of weeks Amazon Alexa has sporadically lost connection and required setting up again. This has typically only taken a few minutes and it goes back to normal for a few days. However, this happened again and went to set up Alexa up via the prompts on the Sonos app however I’m get an error now and get the same error when trying to set up any of the three voice assistants, Alexa, Google and SVC. I’ve done a factory reset, rebooted router, checked for duplicate IP addresses, signed out of all Amazon accounts on my mobile device, removed skill, deregistered devices and gone through set up multiple times but still no luck with any of the voice assistants. I click on Amazon Alexa set up, it says Getting Amazon Alexa ready...then seems to time out and says There was a prob

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1 year ago
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gunner670Contributor I
asked in Amazon Alexa and Sonos
connect to roam with alexa

I have 2 sonos roams and they have both lost connection with Alex so I'm unable to control by voice 

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Jamie A
1 year ago
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TherealsouthstanderContributor I
asked in Amazon Alexa and Sonos
BBC won't play through Alexa

HiI cant get bbc sounds to play on my various sonos speakers when i use Alexa. I have it set up as a skill but when i ask Alexa to play Radio 6,  it says on my speakers , playing Radio 6 on bbc sounds but it dosnt play anything.  All was working before untill i bought a ring doorbell  Would be grateful for any help  Thanks

10652
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1 year ago
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LardmanContributor I
posted in Amazon Alexa and Sonos
Sonos Move suddenly has Alexa problems

About 2 weeks ago our Sonos Move that we have been using with no problem for 2 years suddenly stopped executing Alexa commands. It would repeat the command but do nothing. I updated all the apps on my Apple phone, reset the Move, removed and re-added the Sonos and Alexa voice services. Now instead of not doing anything, it decides what it wants to do. Sometimes it works fine. Other times we have to pause it before it will follow a command. Other times it just does nothing. Any thoughts?

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1 year ago
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vandintContributor II
posted in Amazon Alexa and Sonos
TV (or line in) input to a group

I know how to change the input for my Beam to TV with Alexa, and how to use the Sonos app to group it with other speakers so that input can be played elsewhere. I haven’t figured out how to use Alexa to get that TV input shared with other speakers though. Any pointers?

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jgatie
1 year ago
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CharlieATLAvid Contributor I
asked in Amazon Alexa and Sonos
Connect Echo Flex to Sonos S2 Amp

I have a housefull of Sonos products and even more Amazon Echo products, including an Echo Flex, the speakerless Echo device that one can use to hook up to anything with an RCA or mini plug input.I want to plug it into my S2 amp which is connected to passive speakers so that I can have the convenience of saying “Alexa play music everywhere” or “Alexa play music on Sonos amp”.I’ve got the Flex plugged in and added to the ‘everywhere’ group in Alexa and have set the S2 amp to Line in but get no music through my Sonos S2 connected speakers.  It plays everywhere else in the house through all of the Echo devices, so I need some help here.  Thought I’d come here first before I engaged Sonos tech support. 

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K
1 year ago
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trickyhammerContributor I
asked in Amazon Alexa and Sonos
Alexa app for music not working

I have a beam and a roam, this problem applies to bothWhen using Alexa as my voice assistant it responds to questions, time weather etc however when asked to play music, radio stations, playlists etc it responds correctly however no music is then forthcomingHave uninstalled and re installed the app and both have up to date softwarehelp 😳 

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UKMedia
1 year ago
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mattdewittContributor I
posted in Amazon Alexa and Sonos
alexa says she is playing on sonos but no sound?

I have Sonos not play sound when asking Alexa to play music. She says “ok playing on Sonos” but no sound comes out. I first checked to make sure I had the right speakers in the living room set. Next, I reenabled the Sonos skill and the Apple music skills. I double-checked my Apple Music acct is correct for both the Sonos app and Alex app. These are all great things I found on these forms by searching. I am out of options.  alex will work with the play one and play music but when I turn that off and use my dedicated Alex device she no longer plays music. I did upgrade to a new router system but didn’t change any specs in the process. 

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1 year ago
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ethanovichContributor I
asked in Amazon Alexa and Sonos
Sonos Roam Alexa Spotify Skill Not Found

Hi, I have been trying to set up Alexa on my Sonos Roam (since Google Assistant could never discover my device, which is a whole separate issue), to play Spotify but whenever I tell Alexa to play Spotify, it says I have to enable the skill in the Alexa app, which I have already done.Spotify is set up in the Alexa app as well as default music service, and in the Sonos Mobile App as music service, both are set up with the same Spotify Premium account. No matter what I do, Alexa can’t find the spotify skill for some reason. I say “Alexa, Play Spotify” and it says “To do that, enable the skill for the Sonos Roam in your Alexa App, then ask me to discover devices.” The Sonos Skill is enabled, and there are no devices to be discovered when I ask it to. I’m so very lost, do I need to contact Amazon since this is an issue with Alexa? Or can this be solved here?

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Ken_Griffiths
1 year ago
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GuitarSuperstarLead Maestro
posted in Amazon Alexa and Sonos
Feature Request: Separate Level Control for Alexa

I know this has been requested in the past, but I would love to see Sonos add a separate level control for Alexa’s voice that is independent from the main speaker volume. At my normal music listening volume, Alexa is way too loud. Because of this, I have disabled the microphone on most of my Sonos speakers and use Echo devices for smart home control instead.

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Sotiris C.
1 year ago
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MaraisContributor I
asked in Amazon Alexa and Sonos
alexa understands the question but no answer

I ask Alexa to start a radio and she tells me that she is starting it but nothing happens even though it was working correctly the day before yesterday. Does anyone have an idea?

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1 year ago
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HtepAvid Contributor I
posted in Amazon Alexa and Sonos
Enable/Disable surround by asking Alexa (Arc)

Hello,it would be great if I could disable/enable surround directly with Alexa.Surround could be annoying when children are watching tv while we have breakfast.… if not maybe a shortcut with iOS?thanks

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Ken_Griffiths
1 year ago
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holmessdContributor I
posted in Amazon Alexa and Sonos
Global Player HD Radio Option

Hi I recently purchased a Sonos Roam, enabled Alexa and am trying to use it alongside my existing Echo devices. One issue I ran into was that I wasn’t able to use the Global Player skill from within Alexa e.g. Alexa, play Smooth UK - it starts trying to play the station but get a message saying there is a problem listening to the music.I managed to fix it by saying Alexa, ask Global Player to turn off HD Radio.This works but the sound quality isn’t as good as when I play the station directly from within the Sonos app, plus I have to disable HD radio for all my other Echo devices too. The difference is slight but is noticeable especially around bass notes when playing classical music. I bought the Sonos device for it’s superior audio so am a little annoyed I have to dial it down to make it work.Can someone help me understand if this is a bug that might be fixed or intentional, maybe to protect Sonos HD Radio which is a premium subscription?Tim.  

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1 year ago
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trh999Contributor I
posted in Amazon Alexa and Sonos
Controlling Sonos by Alexa via IFTTT

I currently control my Sonos features through voice commands to Alexa, which then sends triggers to IFTTT, which then controls Sonos.  Looks like Alexa is dropping IFTTT at the end of Oct 2023.  Does anyone have any good suggestions for a good fix for this?

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melvimbe
1 year ago
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