What to get

I have purchased a Sonos Beam and very happy with it but unfortunately my TV will not connect as it does not have HDMI Arc or optical out. So I am upgrading my TV but Most TVs now seem to have HDMI EArc and not just HDMI Arc will my new Sonos Beam work with HDMI EArc?Are there any TV brands that have issues that I should avoid.Thank You

hi I want to add a sub gen3 to my existing system (playbar+2 Sonos one gen2) can the subge3 work with my system to become surround system 5.1?

Hello, i am a music lover and in search of Bluetooth  speakers for myself. I liked sonos speakers but i have observed that these are too much expensive and out of my budget. Can anyone tell me the reason why *** Sonos products are expensive?  *Moderator Note: Modified in accordance with the Community Code of Conduct.*

Hi AllI was hoping someone can help. I’m a complete novice to this. I am considering buying a Sonos arc and have a Samsung TV with an (HDMI in 4 (ARC) port on the back of it. Am I right in saying that if I buy the Sonos arc and plug it in to this port I will be able to gain Dolby Atmos sound ?thanks to anyone who can help !

Hi Guys, I'm updating a friends Sonos products and just wanted to clarify that his ceilings speakers will connect to the amp via the banana clips and bee used via arc so sound the tv etc. If I then decide I want to listen to the Play 1 in another room I can then group the amp with them so it will play the same through said ceiling speakers? And then ungroup to use again normally with the tv?

just bought a house and it has 4 old connect:amp wondering if its eligible for upgrades - actually i have a bunch of older sonos as ive upgraded thru the years but did not know there was an upgrade - thanks guys

Hi, I looking to buy either a pair of Sonos Play 5 Gen1 or a single Sonos Play 5 Gen2. Kindly give me your opinion which option produce better sound and music ? Thank you.

Hi I just purchased two AMPs one for indoor and another for outdoor use.  I also want to insert a wall mounted volume control for each set to be able to quickly turn down volume if needed.  Can anyone advise what volume controls are compatible with the Sonance indoor and outdoor speakers?

I’m no audiophile, but there is a noticeable difference in quality between the Five and the Beam plus Sub when playing music.  Am I expecting too much from the Beam and Sub given they are not designed for music?  Am I setting things up incorrectly?  Thanks folks 

Hello everyone,im interested in getting a refurbished gen2 sub on sonos.com, i live in canada so i normally order through sonos.cais there any difference besides the exchange rates?does it come from the same place/warehouse?are the refurb subs reliable or get a brand new one?tnx everyone

I’m having trouble with using my trade in credit in the UK? Have tried to check out but my account is associated with the EU store and has no country selection option to ship to the UK. Has anyone experienced this problem? Just trying to understand how I can use this credit as a UK resident?

Hi,I am in process of a remodel and going to be purchasing a whole home ceiling speaker system.  I will have four zones with 4 Sonos amps which is pretty self explanatory.  but my issue is in my living room I will have it set up as a 5.1 surround with an arc and a sub (all Sonos). So my understanding is if I do this then I can not independently of the tv stream music on those ceiling speakers through my phone. I have two questions about this:If I use to stream through the tv so I can get the ceiling speakers to work. Then can I turn off only the arc? Also can I get it to play the same music as the rest of the house? this is the best option. How can I have those ceiling speakers still play music independently even after being part of the surround set up? I don’t mind spending extra money but I need this to work. Can I buy a 2nd amp and have the same ceiling speakers be part of a surround and also attached to another amp simultaneously?

Hi I need some advice,I have a Sonos Beam with two symfonisk as Surround (a 5.0 system). Should I upgrade with a SUB to get a 5.1 system or should a buy a Sonos Arc to get Dolby atoms but with no SUB?

Hi all Looking for help on what product I need here. I have 4 Sonos Ones throughout the house and two beams spread across the kitchen/dining area and living room.My office is separate to the house in a room in the garden and I have my laptop connected to a set of Logitech Z623.Is there a way to connect the logitechs to the rooms i have set up in the house so that the same music can play in all three areas? If so, what device do i need to buy to make it happen? Thanks Patrick

Hi i currently have a sonos five and two sonos one SL'sconnected together playing in my dining room im thinking of adding another sonos five to that setup and stereo pair them just wondering will it make a big difference to what ive already got which is pretty awesome.

I have 2x Sonos Play:1, which are no longer available.Question: is One SL compatible with Play:1?  Thanks

Hi all,I’m after a bit of guidance here, I’m buying a house that has two wired ceiling speakers in each of 4 rooms that I would like to make use of. I believe they are Sonos speakers, they may be a good few years old, but I see no reason why I cant install an up-to-date setup that enables these four separate zones to be used. What would I need to buy to do this?I’ve done some research, but struggling to get my head around this. Do I need a multi-channel amp? Do Sonos even make one? Or do I simply need to buy 4 x Sonos Amp’s (one for each room/zone) and stack them? I think it might be as simple as that, I buy 4 x Amps, connect them to the internet and name them appropriately for each room/zone, control them from Sonos app on my phone?Is that it? Or is there something better I can do?

Hey for all I am looking to buy Sonos arc but I am curious about something and my question is when using arc while watching for example YouTube will the arc decode that as stereo and if so , will the Sonos arc work only like a 2.0 soundbar meaning only the left and right channel will work ? thanks so much for everyone .

Hi,Long-time SONOS user here but now considering expanding and upgrading my system to include a soundbar (Arc or Beam), sub, and upgrading my old Play:1s with One SLs.The problem I have is that I’m not sure I have space for a soundbar. Got a Panasonic TX58DX902B here, which we like and unlikely to upgrade any time soon. On the supplied stand, the bottom of this TV screen is only 40 mm above the surface of the unit on which is sits.The height of the Beam is 68.5 mm.The height of the Arc is 87 mm.Both of these soundbars would be higher than the bottom of the TV screen.I don't want to wall mount the TV, but I suppose I could consider getting a plinth on which it could sit.The other alternative is that the soundbar could sit on the metal base, below the cabinets or I could wall mount the soundbar behind the TV.Any good suggestions on what to do here, please?Thanks,Steve

I want to buy a sonos arc and I would like to know if it has a cable connection for my yamaha subwoofer, thanks and greetings from Spain

Hello all, I’m after so advise regarding my PS5 set up. I currently use a speakerless gaming monitor with my PS5, but I use a USB speaker for the audio. I’m looking to upgrade that speaker to a Sonos Beam, but to connect the Sonos to the monitor it needs either a HDMI ARC or Optical output, which my monitor doesn’t. So, my question, If I purchase an Audio Extractor with Opticsl output, would that work?HDMI in from my PS5 - HDMI out to my monitor/Optical out to my Sonos speaker?

Hi, We are having a loft converted and I am creating a TV/cinema space. I am intending to buy an Arc but am concerned about its effectiveness given the shape of the room. The room is rectangular, but has sloping ceilings as per the attached image. Could someone offer any advice? 

I get this email about upgrades and I have no idea what the upgraded product does nor do I know how it compares to what I have now.  Since you know what a customer has, it would help if you provide that information.  I have no idea where to go to find the answer.  This support system is very confusing for an over 50 user.

Good morning. I have purchased a pair of Sonos Five in white (unfortunately the black ones were not available) with a shipping date of 11 June. The platform has requested authorisation to complete the payment in my bank, however it has not withdrawn the funds for the two speakers. I wanted to know when the payment process will be completed. Is it going to be done any time between now and 11 June or is it only charged when it is shipped. Thank you. 

Looking to set up a 5.1 surround sound using a pair of  Sonosceiling speakers as the rears and an arc for the centre with a sub, do I need an amp?