What to get

I’m no audiophile, but there is a noticeable difference in quality between the Five and the Beam plus Sub when playing music.  Am I expecting too much from the Beam and Sub given they are not designed for music?  Am I setting things up incorrectly?  Thanks folks 

Hello everyone,im interested in getting a refurbished gen2 sub on sonos.com, i live in canada so i normally order through sonos.cais there any difference besides the exchange rates?does it come from the same place/warehouse?are the refurb subs reliable or get a brand new one?tnx everyone

I’m having trouble with using my trade in credit in the UK? Have tried to check out but my account is associated with the EU store and has no country selection option to ship to the UK. Has anyone experienced this problem? Just trying to understand how I can use this credit as a UK resident?

Hi,I am in process of a remodel and going to be purchasing a whole home ceiling speaker system.  I will have four zones with 4 Sonos amps which is pretty self explanatory.  but my issue is in my living room I will have it set up as a 5.1 surround with an arc and a sub (all Sonos). So my understanding is if I do this then I can not independently of the tv stream music on those ceiling speakers through my phone. I have two questions about this:If I use to stream through the tv so I can get the ceiling speakers to work. Then can I turn off only the arc? Also can I get it to play the same music as the rest of the house? this is the best option. How can I have those ceiling speakers still play music independently even after being part of the surround set up? I don’t mind spending extra money but I need this to work. Can I buy a 2nd amp and have the same ceiling speakers be part of a surround and also attached to another amp simultaneously?

Hi I need some advice,I have a Sonos Beam with two symfonisk as Surround (a 5.0 system). Should I upgrade with a SUB to get a 5.1 system or should a buy a Sonos Arc to get Dolby atoms but with no SUB?

Hi all Looking for help on what product I need here. I have 4 Sonos Ones throughout the house and two beams spread across the kitchen/dining area and living room.My office is separate to the house in a room in the garden and I have my laptop connected to a set of Logitech Z623.Is there a way to connect the logitechs to the rooms i have set up in the house so that the same music can play in all three areas? If so, what device do i need to buy to make it happen? Thanks Patrick

Hi i currently have a sonos five and two sonos one SL'sconnected together playing in my dining room im thinking of adding another sonos five to that setup and stereo pair them just wondering will it make a big difference to what ive already got which is pretty awesome.

I have 2x Sonos Play:1, which are no longer available.Question: is One SL compatible with Play:1?  Thanks

Hi all,I’m after a bit of guidance here, I’m buying a house that has two wired ceiling speakers in each of 4 rooms that I would like to make use of. I believe they are Sonos speakers, they may be a good few years old, but I see no reason why I cant install an up-to-date setup that enables these four separate zones to be used. What would I need to buy to do this?I’ve done some research, but struggling to get my head around this. Do I need a multi-channel amp? Do Sonos even make one? Or do I simply need to buy 4 x Sonos Amp’s (one for each room/zone) and stack them? I think it might be as simple as that, I buy 4 x Amps, connect them to the internet and name them appropriately for each room/zone, control them from Sonos app on my phone?Is that it? Or is there something better I can do?

Hey for all I am looking to buy Sonos arc but I am curious about something and my question is when using arc while watching for example YouTube will the arc decode that as stereo and if so , will the Sonos arc work only like a 2.0 soundbar meaning only the left and right channel will work ? thanks so much for everyone .

Hi,Long-time SONOS user here but now considering expanding and upgrading my system to include a soundbar (Arc or Beam), sub, and upgrading my old Play:1s with One SLs.The problem I have is that I’m not sure I have space for a soundbar. Got a Panasonic TX58DX902B here, which we like and unlikely to upgrade any time soon. On the supplied stand, the bottom of this TV screen is only 40 mm above the surface of the unit on which is sits.The height of the Beam is 68.5 mm.The height of the Arc is 87 mm.Both of these soundbars would be higher than the bottom of the TV screen.I don't want to wall mount the TV, but I suppose I could consider getting a plinth on which it could sit.The other alternative is that the soundbar could sit on the metal base, below the cabinets or I could wall mount the soundbar behind the TV.Any good suggestions on what to do here, please?Thanks,Steve

I want to buy a sonos arc and I would like to know if it has a cable connection for my yamaha subwoofer, thanks and greetings from Spain

Hello all, I’m after so advise regarding my PS5 set up. I currently use a speakerless gaming monitor with my PS5, but I use a USB speaker for the audio. I’m looking to upgrade that speaker to a Sonos Beam, but to connect the Sonos to the monitor it needs either a HDMI ARC or Optical output, which my monitor doesn’t. So, my question, If I purchase an Audio Extractor with Opticsl output, would that work?HDMI in from my PS5 - HDMI out to my monitor/Optical out to my Sonos speaker?

Hi, We are having a loft converted and I am creating a TV/cinema space. I am intending to buy an Arc but am concerned about its effectiveness given the shape of the room. The room is rectangular, but has sloping ceilings as per the attached image. Could someone offer any advice? 

I get this email about upgrades and I have no idea what the upgraded product does nor do I know how it compares to what I have now.  Since you know what a customer has, it would help if you provide that information.  I have no idea where to go to find the answer.  This support system is very confusing for an over 50 user.

Good morning. I have purchased a pair of Sonos Five in white (unfortunately the black ones were not available) with a shipping date of 11 June. The platform has requested authorisation to complete the payment in my bank, however it has not withdrawn the funds for the two speakers. I wanted to know when the payment process will be completed. Is it going to be done any time between now and 11 June or is it only charged when it is shipped. Thank you. 

Looking to set up a 5.1 surround sound using a pair of  Sonosceiling speakers as the rears and an arc for the centre with a sub, do I need an amp?

which Sonos speaker has an Alexa built in?

So basically looks like my options are Sonos Branded Mount (only seems to be sold on Sonos.com)  Flexson Mount (which supposedly is easy to install) but almost as pricey as the Sonos Brand or the Sanus one which is supposedly ½ the price but seems like its the most complicated to install. Can’t find any reviews on the Sonos branded one but both the Flexson and Sanus have pretty decent reviews with the Flexon leading in the amount of reviews.

I'm confused over the upgrade discounts.I knew when S2 was announced, those that were not compatible got the 30% upgrade and i have 2 of those. But i now also see a Connect Amp, another Connect that are the newer versions OK with S2, giving 15%off. Why is that?Will the newer Connect Amps and Connect that are good for S2 now, somehow be no good for S2 in the future, and its Sonos way to try and get you off them now? Or can I be confident they will always be ok on S2 app? 

Roam is arriving shortly, and I was wondering if there are any plans for a discrete wall mount? It would be great to be able to put it somewhere which is not a table or desk! 

I am switching out my old sound/speaker system in my 1400 sq. ft. hair salon.  No more ceiling speakers (6).   What I need is help with the system, I’m completely confused.  Do I need the Five Wireless and then bundle with several OneSL?  If so, how many?  They will be installed on top of the styling tower stations.  Thanks for your help!

Graag ervaring van personen die al de roam gebruiken. Volgens verschillende topics zie ik veel klachten betreffende batterijduur die geen  10 u en ook geen 10 dagen in stand-by. Klopt dit ? Of zijn er gebruikers die hier geen problemen mee hebben? Mod Edit: Added English translation:Like experience from people who already use the roam. According to various topics I see many complaints regarding battery life that is not 10 hours and not 10 days in standby. Is this correct ? Or are there users who have no problems with this?  

Our Canton DM5 soundbar has recently packed in after 6 years, unfortunately i cants get it repaired. We have a pair of Sonos speakers in the lounge paired in stereo, a One model ,the other an SL, they are both controlled by a Amazon Echo Dot. I was thinking of maybe buying a Sonos Beam, but i wouldn't want it connected in any way to the speakers we have, neither of us are interested in surround sound or cinema sound. Would we be able to just have the Beam soundbar for the TV with no Alexa on it., and in no way linked to the stereo pair. Another option is a Sonos Playbar, that would be a refurb one from Sonos , i did have a demo on one of these a good few years back but couldn't justify the price then. Any advice appreciated

Currently have Beam with new TV. Want to get Roam for music and need to know if I can use Bluetooth between Roam and Beam (the audio push) when the TV/Beam is turned off.