What to get

I would like to add 2 rear speakers to my Sonos Arc, but I’m confused about which ones I need - is it the Sonos one, or Sonos one SL? I don’t understand the difference - thank you!

Hello,I’m trying to make a purchase, but the checkout page won’t work. It redirects me to the background sonos site, but without any checkout-specific information.

I am moving into a new home.  I would like a speaker out side-not wired in but would like to leave it outside.  Inside I would like a speaker in the kitchen, master bath, art room and living room.  Sometimes I will want them all playing at the same time and other times just in one area. What are your recommendations.  Thanks. 

Hi 👋🏻 Lots of old posts about this but nothing recent so just checking that my understanding of the process is correct.We have several products that are eligible, our speakers are play:1 and play:5. We cannot at the moment afford to buy new versions of everything and are wondering if we were to choose the upgrade process are the old devices rendered unusable by Sonos? (Software update that stops then being used for example) or can they continue to be used. Also does the discount have to be used on a like for like product? therefore we couldn't upgrade our existing play:1 to a 5 for example?thanks in advance

Hi Community - will I lose any sound quality, create lag, or run into compatability issues in this setup? + Projector (back of room ViewSonic px701hd)+ AppleTV/AmazonFireStick/Roku Stick - directly connected to projector with HDMI+ Sonos Connect Gen 1 - running optical to HDMI output adapter out of Connect and HDMI cable into projector (no eARC avail)+ Sonos Beam - at front of room wirelessly bonded via Connect+ 2 Sonos Play:1 - back/side surround speakers wirelessly bonded via Connect I assume running a direct line across the room out from projector 3.5mm and converting to optical for Connect wouldn't gain anything? Or even degrade? I'm a bit confused what actually introduces lag that people talk about in this forum, since I don't use network/cable TV, hopefully I'm not introducing that? Am I right to assume compatibility of Sonos mobile app won't be an issue as long as I get a Beam Gen 1? I believe Beam Gen 2 and Connect Gen 1 don't like to be on the same app. I already have one of t

Ok, I’ve seen some old articles saying you’ll likely not have Sonos in your car… well if figures that since March 2022, Sonos does make systems for the car, starting with Audi… Well, I’ve got a new Audi now and had no choice but to have Sonos with it… now, I have no other Sonos product… only the Sonos system installed in my car. Does the App connect if you don’t have it registered with any other product? is this something that Sonos is thinking of bringing to the car (if it’s not available yet)? Do you generally need the App as a way to fine tune the quality of listening? Because I haven’t been able to balance the system to sound good enough (using the controls from the car)...

Hello and thank you for allowing me to join the group!!   I am looking to purchase a Portable Blue tooth speaker. I have narrowed my choices between the Sonos Roam and the JBL Charge 5. I am torn between the two. I really like the versatility of the Roam but am not impressed with the reviews about the battery life, sound quality, inability to connect , soundstage, and distortion and higher volumes. The Charge 5 seems like a better choice regarding these aspects but it lacks all the possible features of the Roam. I really like the AirPlay feature of the Roam but if it is troublesome, I would be very frustrated with the Roam.    I was hoping for some guidance and input from anyone who would offer some advice in which may be the better choice.  Thank you so much for any help!! 

It was talked about this product, if it is as described in the leaks, being a good secondary/small tv as well as potentially a rear surround instead of Ones. However, I am wondering if it would be a good computer speaker as well you would just need an optical to headphone jack converter which would be wildly available. Thoughts?

A little background information.  My current setup is a sonos arc, sonos gen 3 sub, sonos amp powering speakercraft Crs6 roof speakers.  I have sonos in ceiling speakers (purchased before I bought the house the setup is in) and found I have a mounting depth issue for the ceiling speakers.  The sonos ceiling speakers need 4.75” depth and I have 4”.  I am very handy with wood working and could make trim rings to drop down the ceiling speakers 3/4” but I guess my question is: is it even worth the trouble?  Are the sonos in Ceiling speakers going to be worth it for the true play tuning or should I just get a different high end lower profile roof speaker?

So I got ARC, Sub3 and rear speakers to run Atmos sound, but as pleased I am, I have been wondering that how big can build around this system?ARC is taking care of most of front, side and ceiling channels, but can I integrate to this system dedicated Side and height speakers if I want to, like One SL or Roam?And is there possible to use Ikea Symphonisk speakers integrated to this setup?

Hello im not aboe to make a VAT free purchase one EU country to another - I did this in February now its not showing an option. I was told on phone last week its a site priblem which should be recolved soonIm buying in a Cyprus company for business use.  

We have a Samsung Frame TV (which has a One Connect Box) in our Kitchen and we have Sonos amps located in our Garage which has the AV rack. The Kitchen has ceiling mounted speakers which are driven by the Sonos amp. What I would like to do is to have the TV’s output sent to the Sonos amp. I have 1 CAT6 cable that runs from the AV rack to the TV where it is plugged into a switch and from the switch, I have a cable that goes to the back of the One Connect box and another to the SKY Q box. The Samsung One connect box also has a Optical Out so can I use this output and provide the output to Sonos using the ethernet cable and some Ethernet connector. However, this means that I cannot use the ethernet cable for anything else. In reality, I should have run more cables but it is too late now. 

Hi all,I currently have a Playbase but I’m moving to a new property and would like to up my Sonos game!  I’m planning on buying two Beam’s (Gen 2) as TV speakers, and 2 One SLsOne SL will be in the kitchen and the other in a bedroom and I’m figuring I can move them into one of the TV rooms for enhanced viewing experience when required by creating a group?My actual questions relates to a central ‘hub’ - what I’m wanting is a screen, on which I can watch, say, Netflix if I choose, in the kitchen (sound from the hub or One SL) or stream music via Spotify, sound from the One SL and/or Beam.Does anyone have any experience with different hubs and pros/cons of what I’m hoping to do (or if it’s even feasible)?   I’ve been looking at the Nest Hub 2nd genThanks in advance

Hello all! I’m building a Ramada in my backyard and need to power four ceiling speakers. They’re rated at 140watts and 8ohms. The scourge will just be my phone or an Elena device. I like my neighbors to hear my music. Any help would be great. Thank you!!  

I bought a white sub on Monday last which payment was taken for straight away. There was a notice that it wouldn’t be dispatched until the following day due to update of the website however it hasn’t been dispatched yet. Is this unusual or anyone know what’s going on.  

I recently tried to track my order, which I’ve done periodically since making my order. Normally I just see that my item is “backordered.” However, as of yesterday I’m told “Order not found” when trying to track my order. I placed my order on 3/27 with an expected ship date of 4/8. I’ve received 2 emails stating “Not to worry. We’re still on it.” I understand there are shipping delays, but the projected date is now almost a month past due. Now it appears they may have just cancelled my order - no communication, nothing. I may be overreacting but has this happened to anyone else?  P.S. I do have an email into support - just covering all my bases…

Hi there,I am getting ready to do a big back yard landscaping overhaul. Part of the upgrade is to replace the old 2 pool speakers that were behind the two vents in the attic that faced the patio and pool…Those vents are going away and I was planning on mounting the 2 new outdoor sonance speakers under the eaves in slightly different locations as I don’t want the new speakers to be hovering over my new doors. Attached is a pic that I marked up… you’ll see where the old and new are going to be. I have two questions:Is having 2 outdoor Sonance speakers going to cover the area over the pool and patio? The Sonance speakers are just about the same size as the old ones that were 20 years old so I am assuming it’ll be great.   Does the Sonance outdoor speaker have True Play and can I adjust the EQ?Any feedback would be greatly appreciated. Thank you!Derrek 

Sonos Europe me debe 4.808,94 € del pedido 103755494 que pagué con VISA y que anularon sin motivo. Solicito ayuda de algún responsable serio de SONOS para que me ayude a recuperar mi dinero.He hablado muchas veces con Sonos Europe en Holanda,  con el señor EMILIO, y también les he enviado multitud de mensajes, pero no me devuelven mi dinero.Ruego que me ayuden.Soy Ramón García BernasconiResido en Madrid, EspañaGracias. Moderator Note: Modified in accordance with the Community Code of Conduct (Name, address, email and tel removed)

Our current system is mainly s1.  We want to add home theater to our system and still be able to use the old products with it.  What are our options?

i found a Sonos Play:5 discarded on side of road.  Can i upgrade it?

Sorry for the naive question - searched for it but didn’t see.  I’m setting up a system with wired rear in-ceiling speakers and plan to connect this to an ARC soundbar (& will have a sub).  Do I need to buy an amp?  For that matter, will the wired rear speakers plug into the ARC? Thanks for any help!

Thinking about expanding my Sonos system and looking for adviceCurrently we have Sonos Move which lives in the kitchen and follows us to patio/ pool as well.  However there are many situations when we would like to have music in the kitchen and patio at the same time.  So I’m considering 2 options. 1.) buy a new Move that will live in the bedroom. When we want music on the patio we will bring this one out and still have the original Move in the kitchen. 2.) buy a new Five for the kitchen and shift the Move to the bedroom/ patio duty. Any recommendations?  How much better would the sound in the kitchen bee with a Five vs Move?  Will the Five take up significantly more counter space in the kitchen?  Anything else to consider?

Hi,I have an old Connect Amp that does not support Apple Airplay, wondering if there is an adapter that could be plugged into the input jack that might make it work? 

Hi,I’m going to buy a second hand product.Is there a way to check the device Serial Number?Here the S/N: [removed]Thanks

Hi, I bought my full Arc set up from Sonos but would like to change my One sl rears to 5's for the rears and wanted to know if I can get a discount?