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worders
Contributor I
July 28, 2020

Arc Backorder Progress

If you bought you Arc online from Sonos, when did you order it and when did you finally receive it?  I ordered mid July and the anticipated ship date was July 24.  Now, the anticipated ship date for new orders is mid August.  I am wondering which order dates are currently being delivered.  Thanks

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288 replies

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DC1988
Lyricist I
October 1, 2020

Bought the home theater system (arc, sub, 2 One SL) in white on 8/29; still shows back ordered on 10/1

    hps
    Lyricist I
    October 1, 2020

    Ordered a white arc on 9/4 on Sonos.com. No update as of October 1. I believe that the anticipated ship date shown in the orange banner on the site said September 25. 

    Kiwi down under
    Contributor I
    October 2, 2020

    Please say what country your in with messages as it’s likely that Sonos priorities some countries over others due to international issues.

    Cucumber Bear
    Lyricist I
    October 5, 2020

    I ordered the Arc from Amazon on 8/27 and have not heard anything. I received a vague email from Amazon several days ago saying there were more delays and that there is still no estimated ship date.  Does anyone know if it is taking longer to ship when ordered from Amazon? Thanks!

    I had not heard anything from Amazon since my last post. Contacted customer service today who said it is expected to be available 10/11. Will post if I hear anything else. 

    DC1988
    Lyricist I
    October 5, 2020

    Bought the home theater system (arc, sub, 2 One SL) in white on 8/29; still shows back ordered on 10/1

    Got a notification today that (10/5) that it is processing and my card was charged 

      hps
      Lyricist I
      October 8, 2020

      -Update

      US West coast based. 

       

      Ordered a white arc on 9/4 on Sonos.com. No update as of October 1. I believe that the anticipated ship date shown in the orange banner on the site said September 25. Dispatched on 10/5/2020. 

      Received on 10/6/2020. 

      walidzeid
      Lyricist II
      October 9, 2020

      in USA 

      Ordered ARC and SUB (Gen 3) in White Color on Amazon - 09/27/2020

      Charged (for Sub only) - 10/09/2020

      Both Sub and ARC shows - Arriving Wednesday (assuming 10/14)

      Neither show “shipped” yet

       

       

      HT_Junkie
      HT_Junkie
      Lyricist III
      October 22, 2020

      Canada.  Ordered Entertainment Set (Arc & Sub) on October 5th.  Confirmation email said expected shipping from 10/16.  Submitted a contact form on 10/19 looking for an update.  Received an auto-response stating that they often replay within 1 business day.  Now the 22nd and still no response and no idea when the order will actually ship.  Sigh...1st world problems I guess...

      Demzy84
      Lyricist III
      October 23, 2020

      Canada.  Ordered Entertainment Set (Arc & Sub) on October 5th.  Confirmation email said expected shipping from 10/16.  Submitted a contact form on 10/19 looking for an update.  Received an auto-response stating that they often replay within 1 business day.  Now the 22nd and still no response and no idea when the order will actually ship.  Sigh...1st world problems I guess...

      Canada as well, ordered Oct 3 and had the same “shipping from 10/16” and have yet to get an update either.

      Based on what I’m seeing here, seems it’s about a 3-4 week difference between order and shipping. Expecting to see something late next week.

      shef2000
      Lyricist III
      October 25, 2020

      Another Canada order for 10-10, backordered with expected shipping date 11-6.

       

      Sooooo hard to wait!

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