Arc Backorder Progress

Hi @worders.

Thank you for reaching out to Sonos Community.

Due to the pandemic, there might be a slight delay with the shipment.

You can freely call our sales team 1800-680-2345 to verify the status of your order.

 If you need help with any other information, please be sure to let us know.

Ordered aug 14 still backordered.

Hi @Musicmike69.

Welcome, thank you for reaching out to Sonos Community.

Sorry for the inconvenience, regarding your order you can freely call our sales team 1800-680-2345 to verify the status of your order.

If you need help with any other information, please be sure to let us know.

I waited for months.  I thought it would be available to just pick up at a store but that has not occurred and finally gave up and ordered mine today.  Basically waited for 3 months for nothing.  I am annoyed and has created all sorts of issues as have not been able to have electrician come by to set ANYTHING else up yet as am waiting for this darn ARC.  They really need to increase production to meet demand.

Have you called your own phone number? Wait forever and receive no real answer. Just like your fatuous apology. 

The backorder time for the Sonos Arc is ridiculous, really no excuse for a 45 day+ backorder delay.  And don’t say it all due to Covid, which seems to be the running excuse for customer service issues.

I ordered August 9th and nothing to date. No one has actually answered how long they actually took to receive it.

Out of curious, what do you think the reason is?  I think it’s a combination of Sonos intentionally reducing the size of their inventory in order to cut costs, as well as COVID-19 delays in manufacturing and shipping.    I’m not sure what other reason their could be.

First, it's about transparency, which has been lacking from Sonos when it comes to the true cause of these delays.  I’m responsible for 3 large size manufacturing sites for medical devices in two continents and have fair breath of knowledge of MFG & Supply Chain over 25 years.

Agreed, the problem seems to be related to increased operating costs due to covid but instead of ramping up additional teams/resources to address the customer service/backlog issues, they’ve chosen to MFG with the reduce available capacity and even shift to higher volume products in the short term, hence the longer lead times.  It's not a lack of resources “perse”, more of a management decision to protect margins, at the expense of customer service, because they believe they can, and hide behind “Covid” as an excuse.

Short-sighted as as “we” the consumer, will only bear the wait for so long before looking at other competitors in this space as an alternate option.  I’ve already sampled a few components from others in this space and the technology gap between Sonos and “others” is closing.

Ordered early July, shop says they hope to get a shipment mid of September that will be send out to customers by order date.

I expect the delays probably have to do something with the bad reviews impacting the design and or production process. Can’t think of any other reason and covid is a weak excuse as we see no comparable issues for other brands.