Skip to main content
worders
Contributor I
July 28, 2020

Arc Backorder Progress

If you bought you Arc online from Sonos, when did you order it and when did you finally receive it?  I ordered mid July and the anticipated ship date was July 24.  Now, the anticipated ship date for new orders is mid August.  I am wondering which order dates are currently being delivered.  Thanks

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

288 replies

Show previous replies
HT_Junkie
HT_Junkie
Lyricist III
November 19, 2020

I’ve seen no update since on my order yet despite the Sonos rep telling me last Friday I wouldn’t have to call back in a week since I’d already have it (the Mississauga shipment that was supposed to go through Monday).  I’ll call back either tomorrow or Friday and see what the current story is.  It’s been 44 days since I’ve ordered.  Sonos Argggggg

Finally got an email reply from Sonos Support:

Thank you for taking the time to reach out to Sonos and we highly apologize for any inconvenience this has caused you.

Regards on your concern, you mentioned that you are looking for the expected shipment date of your order. As we check, the order should be shipping by the end of next week.

...we shall see...that’ll be November 27th...

StrongmanAC
Lyricist III
November 20, 2020

My credit card just got charged! Hopefully this is the end game...

HT_Junkie
HT_Junkie
Lyricist III
November 20, 2020

My credit card just got charged! Hopefully this is the end game...

Any change to order status?

StrongmanAC
Lyricist III
November 20, 2020

My credit card just got charged! Hopefully this is the end game...

Any change to order status?

Dispatch Acknowledged / Processing

HT_Junkie
HT_Junkie
Lyricist III
November 20, 2020

My credit card just got charged! Hopefully this is the end game...

Any change to order status?

Dispatch Acknowledged / Processing

Jelly

hamzah1024
November 20, 2020

My credit card just got charged! Hopefully this is the end game...

Any change to order status?

Dispatch Acknowledged / Processing

Same here! Hoping it ships out tomorrow. Supposedly they ship on fridays! 

HT_Junkie
HT_Junkie
Lyricist III
November 20, 2020

My credit card just got charged! Hopefully this is the end game...

Any change to order status?

Dispatch Acknowledged / Processing

Same here! Hoping it ships out tomorrow. Supposedly they ship on fridays! 

What did you order and where are you located?  You ordered 10/13...I know that much...

hamzah1024
November 20, 2020

My credit card just got charged! Hopefully this is the end game...

Any change to order status?

Dispatch Acknowledged / Processing

Same here! Hoping it ships out tomorrow. Supposedly they ship on fridays! 

What did you order and where are you located?  You ordered 10/13...I know that much...

Ordered the Gen 3 Sub and Sonos Arc on 10/13 and it had an expected shipping date of 11/13 based in Texas 

Demzy84
Lyricist III
November 21, 2020

Sonos Canada Order placed 10/3/2020

Was told it would ship starting 10/16/2020

FINALLY got an email tonight letting me know it has shipped. Should get 2 packages 11/26 and the last package 11/27.

    shef2000
    Lyricist III
    November 21, 2020

    Phoned support again tonight:

     

    > This should be shipped out by next week so you should be able to receive a confirmation email and tracking details at that time. We really apologize for any delay as our warehouse is really getting overwhelmed with heavy orders we are getting every day but we will make sure we still deliver your products. 

     

    Which seems in line with Demzy84 considering I ordered on 10/9/2020

     

    This wait is killer!

    Show more replies
    Terms & ConditionsAccessibility statement