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worders
Contributor I
July 28, 2020

Arc Backorder Progress

If you bought you Arc online from Sonos, when did you order it and when did you finally receive it?  I ordered mid July and the anticipated ship date was July 24.  Now, the anticipated ship date for new orders is mid August.  I am wondering which order dates are currently being delivered.  Thanks

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288 replies

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mikestanley464
Lyricist I
September 22, 2020

Out of curious, what do you think the reason is?  I think it’s a combination of Sonos intentionally reducing the size of their inventory in order to cut costs, as well as COVID-19 delays in manufacturing and shipping. 

No reply?

 

Moderator edit: removed spam links from quoted text. 

tmh16
Lyricist I
September 22, 2020

For what it’s worth: I just sat on hold for a bit to ask about my Arc/Sub Gen3 order placed on 8/26.  I was informed it would ship this Friday, 9/25 or the following Monday, 9/28.

fletcher6490
Lyricist I
September 23, 2020

I ordered an Arc and Gen 3 sub on 9/1 direct from Sonos and my CC was just billed today and my account is now showing processing. I assume that is relatively good news. So it looks like their anticipated ship date of 9/30 might come to fruition. Just an FYI. 

docutz
Lyricist I
September 24, 2020

I placed my order on the Sonos site and got notification that it shipped today (9/23). 

Mark P
Mark P
Retired Sonos Staff
September 25, 2020

Hi All.

Welcome, thank you for reaching out to Sonos Community.

I know most of the customers here are having delayed ordered and we only have limited access here in the community.

As we want to help you track and check your orders we don't have any access so far.

I encourage you guys if possible to contact our sales team to verify and provide you the status of your orders.

If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question
docutz
Lyricist I
September 25, 2020

I placed my order on the Sonos site and got notification that it shipped today (9/23). 

Sorry I placed my actual order on 8/22. 

jgrnt
Lyricist I
September 28, 2020

All,

Just as a another point for your reference:

Ordered on Sonos website: 8/20/2020

Charged me: 9/22/2020

Arrived: 9/28/2020

    Cucumber Bear
    Lyricist I
    September 29, 2020

    I ordered the Arc from Amazon on 8/27 and have not heard anything. I received a vague email from Amazon several days ago saying there were more delays and that there is still no estimated ship date.  Does anyone know if it is taking longer to ship when ordered from Amazon? Thanks!

    mooneytp20
    Lyricist II
    September 29, 2020

    I ordered the entire Sonos lineup for a home theater system (2 Ones, 1 Sub and 1 Arc) on Sep 2nd.

    • Sub was in stock and brought home on the 2nd
    • 2 Ones arrive on Sep 10th
    • Still waiting on a shipping date for the Arc

    I’ll update this post when I get the shipping date. 

    Any other BestBuy customers out there receive a shipping date for the Arc ordered in Late Aug / Early Sep?

     

    Finally got an update on this.  I received a noticed that the Arc is currently in transit and will arrive on (10/1). - purchased from BestBuy on (9/2)

      SonosLaggard
      Lyricist I
      September 30, 2020

      All,

      Just as a another point for your reference:

      Ordered on Sonos website: 8/20/2020

      Charged me: 9/22/2020

      Arrived: 9/28/2020

      I ordered on Sonos website on 8/24.

      Charged on 9/23

      Still hasn’t shipped as of 9/30

      Calling sales yesterday resulted in a “I don’t know when it will ship” reply.

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