If you bought you Arc online from Sonos, when did you order it and when did you finally receive it? I ordered mid July and the anticipated ship date was July 24. Now, the anticipated ship date for new orders is mid August. I am wondering which order dates are currently being delivered. Thanks
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Its been sold out in all Uk shops (online) for ages.If John Lewis (for example) had them back in I would get straight away from them.Only problem is Sonos would make a mess of cancelling my order no doubt!.
Curiously, Costco had the Sonos Arc SL shipping quickly and delivered February 22. If I experience the same shipping delays and extensions, I might have to forgo my upgrade offer and get it from Costco.
Agree with what everyone is saying.
Strange we have to rely on other sonos buyers experience with delivery to know the true story on when we can expect to get our deliveries!
CEO Patrick Spence didn’t seem too concerned about customer anger regarding shortages and logistics problems.
Sonos CEO on how the company worked around supply chain challenges (cnbc.com)
WOW! OK well he seems happy with it. I'm pretty sure he doesn't see in any great detail the real world experiences of his customers and is shielded by many layers of management telling him what he wants to hear
Looking back at earlier messages on here I think its pretty global
The main point is Sonos setting expectations and then moving the finish line multiple times without explanation or even telling customers they have moved the shipping date.
It is also ridiculous that Sonos own fulfilment center does not even know the day before shipping whether they themselves will receive stock!!
CEO Patrick Spence didn’t seem too concerned about customer anger regarding shortages and logistics problems.
Sonos CEO on how the company worked around supply chain challenges (cnbc.com)
Heh
Thank you
Chip shortage sea container shortage reduced manufacturing due to covid restrictions, global logistics all play a part but what Sonos is doing by pushing back shipping a week at a time without explanation or email notifications to its customers is unforgivable.
A simple public statement on the website would at the very least give customers something to consider at the point of sale
Apparently the global chip shortage and the delays at the L.A. port (for U.S. order) are causing massive delays. I ordered the ARC on February 6th. I’m hoping it ships end of February or beginning of March.
https://www.androidheadlines.com/2021/02/the-huawei-ban-may-help-with-the-global-chip-shortage.html
I have just emailed the CEO with a polite request that they make a statement on shipping delays, the lack of customer service and lack of notification of further delays.
I'm sure I won't get a direct reply however I simply asked for a statement on the delays so that all customers are aware why the delays are so long etc
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So, are they inept, or have a perverse sense of humour emailing customers who’ve already ordered an Arc and awaiting backorder ….. this 🤣.
I ordered mine on the 4th of Jan anyone order earlier that the 4th and still waiting
Ordered 30th December
12th for me, I’m going to ask them to extend the warranty of the sub and ones when the arc arrives, I bought it to be a set!
I've had my Sub 3 and one sls coming up to 3 weeks now I asked about the 100 day return promise and was told that is for each product from the date of shipment So if I'm not happy with those ill have 20 and counting less days to return.
Well the 12th has come and gone, so much for last weeks promise.
called support again and was told Arcs are in stock and some will ship today. However they couldn’t confirm that mine would be one of them. its now Friday evening so It looks like mine isn’t one of them.
I ordered mine on the 4th of Jan anyone order earlier that the 4th and still waiting
12th for me, I’m going to ask them to extend the warranty of the sub and ones when the arc arrives, I bought it to be a set!
Well the 12th has come and gone, so much for last weeks promise.
called support again and was told Arcs are in stock and some will ship today. However they couldn’t confirm that mine would be one of them. its now Friday evening so It looks like mine isn’t one of them.
I ordered mine on the 4th of Jan anyone order earlier that the 4th and still waiting
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I sent a message to support yesterday asking them to confirm it would ship today and at this time had no reply.
Does anyone else have any other news on todays shipping or are we all waiting on a possible Monday shipping?
Likewise - and not a peep back. Business day has passed now in the UK no communication either way. Assuming it is delayed again. Poor customer service.
Yeah, it’s not good. I noticed that Sonos’s CEO’s email is there on the contact us page if you want to let him know. I doubt you’ll get it quicker by sending him an email mind 
, but I think he might be interested in knowing how badly they have handled setting our expectations etc.
email sent with link to this thread. Nothing ventured - nothing gained. They can do better and he’s surely the one to sort it - systemically rather than for this point example granted.
Hi All
I ordered an Arc,Sub 3 and 2 1sls on January 10.
The Sub 3 and 1 sls came in good time,the Arc the same as everyone else not so.
I got told last wednesday that Uk Arcs would be shipped next Friday (Feb 19th).
Didnt say mine though!
It says temp out of stock on my status page.
To be honest reading the comments I will believe it when I see it!
Im in the UK by the way
I sent a message to support yesterday asking them to confirm it would ship today and at this time had no reply.
Does anyone else have any other news on todays shipping or are we all waiting on a possible Monday shipping?
Likewise - and not a peep back. Business day has passed now in the UK no communication either way. Assuming it is delayed again. Poor customer service.
Yeah, it’s not good. I noticed that Sonos’s CEO’s email is there on the contact us page if you want to let him know. I doubt you’ll get it quicker by sending him an email mind 😉, but I think he might be interested in knowing how badly they have handled setting our expectations etc.
I sent a message to support yesterday asking them to confirm it would ship today and at this time had no reply.
Does anyone else have any other news on todays shipping or are we all waiting on a possible Monday shipping?
Likewise - and not a peep back. Business day has passed now in the UK no communication either way. Assuming it is delayed again. Poor customer service.
I messaged them too, no reply. Agreed, not managing expectations well.
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+12
I sent a message to support yesterday asking them to confirm it would ship today and at this time had no reply.
Does anyone else have any other news on todays shipping or are we all waiting on a possible Monday shipping?
Likewise - and not a peep back. Business day has passed now in the UK no communication either way. Assuming it is delayed again. Poor customer service.
I sent a message to support yesterday asking them to confirm it would ship today and at this time had no reply.
Does anyone else have any other news on todays shipping or are we all waiting on a possible Monday shipping?
The yodel was delivery was something else (my free BrewDog larger 😂)
I phoned up the sales team and I’ve been informed that some of the Arc’s orders have shipped today, but mine hasn’t due to the size of backlog and the capacity of the warehouse. I’ve been told my order will now ship on Monday and I should look out for the payment from my account, as they do that before issuing a tracking number apparently.
Well isn’t that weird, my yodel delivery was my free BrewDog lager and my arc was due to ship today having been delayed twice!
The yodel was delivery was something else (my free BrewDog larger 😂)
I phoned up the sales team and I’ve been informed that some of the Arc’s orders have shipped today, but mine hasn’t due to the size of backlog and the capacity of the warehouse. I’ve been told my order will now ship on Monday and I should look out for the payment from my account, as they do that before issuing a tracking number apparently.
When my Sub and ones were shipped I noticed pending payment activity on my bank account earlier in the day. Today so far no such activity and like all above no usual notifications about delays so maybe by the end of the day who can say.
The fulfilment Centre must be made aware prior to receiving it whether ots going to reach them in time or not. If not to let customers know.
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Well so far no news for shipment which was due a few weeks ago but delayed to today. No shipping confirmation - when my sub was delivered a few weeks ago (also on backorder) i’d received DHL comms by now to confirm.
but fir the Arc - no message to say further delay and no message to say shipped.
At a guess they have more order than stock and are still unpacking the pallet and will likely tell us late in the day if we are in luck or due for further disappointment.
as has been said above - poor customer service and expectation management.
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