If you bought you Arc online from Sonos, when did you order it and when did you finally receive it? I ordered mid July and the anticipated ship date was July 24. Now, the anticipated ship date for new orders is mid August. I am wondering which order dates are currently being delivered. Thanks
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Userlevel 1
Great news for you guys really pleased for you.Sonos must have had the Arcs in at last.
Say if its been worth the wait!.Im a man alone waiting now :(
So sorry to hear they messed up and cancelled your order, fingers crossed your reorder is quicker than they advised
Great news for you guys really pleased for you.Sonos must have had the Arcs in at last.
Say if its been worth the wait!.Im a man alone waiting now :(
Userlevel 1
Shipping confirmed and arriving Thursday - hope everyone else who has ordered one is seeing some activity
Black Arc UK ordered 10th Jan
I just at 16.30 received invoice and shipped email's
No activity on my bank account yet.
Order status keeps changing between temporarily out of stock and back order.…
Out of interest, what colour Arc are people waiting on? I’ve ordered the black one.
I ordered black. When I ordered 30th December white was in stock but didn't fancy it.
Ordered status depends on which site you logged into either us or uk re backorder or temp out of stock
Just received my shipping confirmation. Yippee
Just spoke to Sonos an they cancelled my order yesterday!.A mix up and now I have had to reorder so I am going to have to wait until 12th March for my Arc!
Black for me too, ordered 12 Jan. Nothing on the order status or credit card but I did have a reply from support saying hopefully tomorrow.
No activity on my bank account yet.
Order status keeps changing between temporarily out of stock and back order.…
Out of interest, what colour Arc are people waiting on? I’ve ordered the black one.
Mine too, Processing and pending transaction on my card. Ordered 4th of Jan.
Userlevel 1
yes, mine has changed to processing too!...no idea how long it takes to get from processing to shipping but fingers crossed not too long now!
My Arc was ordered 10th Jan
I cant quite believe it but I just checked my order status and it now says processing!
I will keep you posted once I get more info. Hope you guys are seeing processing too or will do in the next 24hrs.
Nothing for me yet but ordered after you on the 12th Jan.
Thanks for the update Cuddlr.Just checked mine still no change “temp out of stock”.
I think you ordered before me though but I might (yet again) give sonos ring later see if
theres an update (stop laughing)
Mine was ordered 30th December so maybe just before you.
Thanks for the update Cuddlr.Just checked mine still no change “temp out of stock”.
I think you ordered before me though but I might (yet again) give sonos ring later see if
theres an update (stop laughing)
I cant quite believe it but I just checked my order status and it now says processing!
I will keep you posted once I get more info. Hope you guys are seeing processing too or will do in the next 24hrs.
I have not heard a single thing off them since I ordered!.I have had to contact them to get any info and until I get the arc I wont believe it.My sub gen 3 and 2 1sls speakers are still doing nothing while I wait for the Arc.Few people on here were told 12th and still nothing-shocking
Userlevel 1
Yes, I ordered my Arc on the 10th Jan and have heard nothing, and nothing in the junk mail either - I hope its worth the wait!
It seems 2 of us on here have ordered around the 10th January and have been told its shipping this friday.No change to the status (still temp out of stock) and no movement as far as the bank goes so far.Do I believe them?.Of course not!
Ordered 31/12 and was told ship date 29/1 then changed to 5/2 then again changed to 12/2 despite being told by customer services it will ship on 5/2, 12/2 has now passed and received no further update
This from DPD website about snow delays.
Heavy Snow to EU Destinations
Applies to Air Express, Air Classic, DPD Direct & DPD Classic
Please be advised that mainland Europe is currently experiencing heavy snow. This means delays between 24-48 hours are expected, the main destinations affected are: France, Netherlands, Germany, Belgium and Austria.
We are continuing to monitor the situation and will update as soon as we have further information.
Yup I fear just more BS myself. I checked re junk mail when I got off the phone nothing there either.
My email to the CEO was passed to escalations who informed me they have contacted the fulfilment centre.
I just phoned sales support who said the last delay from the 12th was due to bad weather in Holland and that it should ship in the next couple of days... heres hoping!
They also said notifications were sent but landing in junk mails
Not sure they are being completely honest!!!
I ordered a Sonos one only a few days ago which has shipped from Holland with no weather related issues!!
Checked my junk emails and certainly nothing received about Arc delay!!
Definitely BS, nothing in my junk mail either. Ordered a boost which shipped the next day too.
My email to the CEO was passed to escalations who informed me they have contacted the fulfilment centre.
I just phoned sales support who said the last delay from the 12th was due to bad weather in Holland and that it should ship in the next couple of days... heres hoping!
They also said notifications were sent but landing in junk mails
Not sure they are being completely honest!!!
I ordered a Sonos one only a few days ago which has shipped from Holland with no weather related issues!!
Checked my junk emails and certainly nothing received about Arc delay!!
My email to the CEO was passed to escalations who informed me they have contacted the fulfilment centre.
I just phoned sales support who said the last delay from the 12th was due to bad weather in Holland and that it should ship in the next couple of days... heres hoping!
They also said notifications were sent but landing in junk mails
Userlevel 5
+12
I get a message acknowledging my escalation to support/sales to chase the order status.
- They get my name wrong.
- They ask me to tell the what I’m expecting - despite having provided my order number and spelt out what was expected in the email raising the service request.
Their processes and service is really laughable. Pandemic or no pandemic. This is customer service 101 - all it needs is a little common sense and the ability to read. We’re not asking for miracle here - just simple communication.
Ordered Arc 14th Jan. The last communication I received was email stating the shipping was delayed until 12th Feb. Nothing heard since. I have telephoned customer services this morning and been informed that due to ship now on 19th Feb….…
Not holding my breath!!!
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