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worders
Contributor I
July 28, 2020

Arc Backorder Progress

If you bought you Arc online from Sonos, when did you order it and when did you finally receive it?  I ordered mid July and the anticipated ship date was July 24.  Now, the anticipated ship date for new orders is mid August.  I am wondering which order dates are currently being delivered.  Thanks

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King James
King James
Lyricist III
October 31, 2020

Mark,
 

I contacted the sales team two days prior to my expected ship date of October 30th and all I was told was to call back after that date. He didn't even attempt to look up my order or anything. 

Mark P
Mark P
Retired Sonos Staff
October 31, 2020

Hi @King James.

Welcome, thank you for reaching back to Sonos Community.

Have you already check your email also to see about the status of your order?

I’m sorry even we don't have any access also to check the status of your order.

If you need help with any other information, please be sure to let us know.

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King James
King James
Lyricist III
October 31, 2020

I do have access. I placed the order on 10/02/2020 and the expected ship date was yesterday 10/30/2020. When I checked it last night, order status was still new and when I clicked on the order it still said backorder.

Mark P
Mark P
Retired Sonos Staff
October 31, 2020

Hi @King James.

Welcome, thank you for reaching back to Sonos Community.

Just hoping it arrives on time.

If you need help with any other information, please be sure to let us know.

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StrongmanAC
Lyricist III
October 31, 2020

Another Canada order here - 3/10 with expected delivery from 16/10; still sitting with an order status new/backorder.  Fingers crossed for some movement soon!

King James
King James
Lyricist III
November 2, 2020

Update: Checked the status of my order before calling the sales team today. My order went from New to Scheduled. Also, After clicking on view, Order is no longer in backorder, it’s processing. Their quoted time for ARC orders is  correct. 

hamzah1024
November 2, 2020

Update: Checked the status of my order before calling the sales team today. My order went from New to Scheduled. Also, After clicking on view, Order is no longer in backorder, it’s processing. Their quoted time for ARC orders is  correct. 

Let us know when it arrives! 

    HT_Junkie
    HT_Junkie
    Lyricist III
    November 5, 2020

    Hi All.

    Welcome, just to share if you have any further questions or clarifications for your back order or late delivery

    You can contact our sales team they are more than willing to answer all your inquiry.

    If you need help with any other information, please be sure to let us know.

     

     

     

    How about they just answer their emails or send out a periodic update for those sitting on a back order that’s over 2 weeks past the anticipated shipping date?

      Joxer
      Lyricist III
      November 5, 2020

      Another Canada order here - 3/10 with expected delivery from 16/10; still sitting with an order status new/backorder.  Fingers crossed for some movement soon!


      Me too - 5/10 date.  Any progress yet?  If we were the same as King James I’d expect your order to have switched out of backorder with mine soon to do the same.  Series X is coming next week and it breaks my current setup for audio so I’m hoping this comes soon.

      StrongmanAC
      Lyricist III
      November 5, 2020

      Another Canada order here - 3/10 with expected delivery from 16/10; still sitting with an order status new/backorder.  Fingers crossed for some movement soon!


      Me too - 5/10 date.  Any progress yet?  If we were the same as King James I’d expect your order to have switched out of backorder with mine soon to do the same.  Series X is coming next week and it breaks my current setup for audio so I’m hoping this comes soon.

      No movement at all sadly, still at new/backorder.  Had high hopes this might be the week but doesn’t look like it.  A bit disappointing given others (e.g. Best Buy) seem to have stock online the last few days.

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