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worders
Contributor I
July 28, 2020

Arc Backorder Progress

If you bought you Arc online from Sonos, when did you order it and when did you finally receive it?  I ordered mid July and the anticipated ship date was July 24.  Now, the anticipated ship date for new orders is mid August.  I am wondering which order dates are currently being delivered.  Thanks

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King James
King James
Lyricist III
November 6, 2020

Hey Everyone! Just giving an update on my order. As you know my order went from backorder to processing on 11/02. Today is 11/05 and it's still processing. I'll give it until tomorrow before contacting the sales team. 

    hardymention
    Lyricist I
    November 6, 2020

    Seems like they are way behind and USA gets priority over Canadian orders. When I ordered mine it was supposed to start shipping from Oct. 24th around 4 weeks wait. Still nothing, its backorder and phone support isn't much help either.  

    Demzy84
    Lyricist III
    November 7, 2020

    Canada here, ordered 10/3/2020, with shipments to start 10/16

     

    Just tonight I was finally charged for the order and it switched from back order to “processing”!!

      shef2000
      Lyricist III
      November 11, 2020

      Canada order update for Nov 10th

      Black Arc + Sub 10/9 with expected shipping date of 11/6 or later

        - still shows as “backordered”

        - I talked with Sales team and they said it should be going out at the end of this week 10/13 unless they receive less inventory than expected

        - they are getting the arc shipments weekly

       

      Crossing fingers it doesn’t get pushed to the following week’s shipment!

       

        HT_Junkie
        HT_Junkie
        Lyricist III
        November 11, 2020

        Canada order update for Nov 10th

        Black Arc + Sub 10/9 with expected shipping date of 11/6 or later

          - still shows as “backordered”

          - I talked with Sales team and they said it should be going out at the end of this week 10/13 unless they receive less inventory than expected

          - they are getting the arc shipments weekly

         

        Crossing fingers it doesn’t get pushed to the following week’s shipment!

         

        Same order here but I placed mine on 10/5. When Demzy84 stated theirs went to processing I got my hopes up since they ordered 10/3. Looks like they ship / process on Fridays so here’s hoping this Friday (11/13) is our Friday!  I mean...good things happen on Friday the 13th don’t they?

          Demzy84
          Lyricist III
          November 11, 2020

          Canada order update for Nov 10th

          Black Arc + Sub 10/9 with expected shipping date of 11/6 or later

            - still shows as “backordered”

            - I talked with Sales team and they said it should be going out at the end of this week 10/13 unless they receive less inventory than expected

            - they are getting the arc shipments weekly

           

          Crossing fingers it doesn’t get pushed to the following week’s shipment!

           

          Same order here but I placed mine on 10/5. When Demzy84 stated theirs went to processing I got my hopes up since they ordered 10/3. Looks like they ship / process on Fridays so here’s hoping this Friday (11/13) is our Friday!  I mean...good things happen on Friday the 13th don’t they?

          Mine has been sitting in “Dispatched Acknowledged” since they took my money last Friday. So don’t get your hopes up too much. Seems there is still a long delay in it actually shipping.

           

          I figured when they took my money they would have shipped it but seems they took my money and are still waiting to get it packaged up and sent out.

            HT_Junkie
            HT_Junkie
            Lyricist III
            November 11, 2020

            Good to know Demzy84. I go cry now.  😢

            Joxer
            Lyricist III
            November 11, 2020

            Good to know Demzy84. I go cry now.  😢

            Me too - still on backorder, order date 10/5.  5.1.2 Entertainment Set with Arc, Sub G3 & One SL US (Black)

            Waaaaahhhhh…  really wanted this with my Series X showing up in a few hours with no optical out anymore.  I can still monitor from the TV to my older receiver but a) no atmos, b) that path seems to glitch sound from the PS4 and Xbox One X which doesn’t happen with a direct connect.  The PS4 doesn’t have optical so I put up with the glitches so I guess I can put up with that for a little bit.

            TyeS
            Lyricist II
            November 11, 2020

            Ordered mine in August, i’ve called 3 times and every time they tell me “its shipping out next week, you’ll get a confirmation email with the tracking number”

            When i tell them i ordered back in August, they tell me 
            “Sir people ordered in July and still not getting them”

             

            Why take orders with false delivery dates and then to complete miss them?

             

             

            HT_Junkie
            HT_Junkie
            Lyricist III
            November 11, 2020

            Ordered mine in August, i’ve called 3 times and every time they tell me “its shipping out next week, you’ll get a confirmation email with the tracking number”

            When i tell them i ordered back in August, they tell me 
            “Sir people ordered in July and still not getting them”

             

            Why take orders with false delivery dates and then to complete miss them?

             

             

            What?!?  Now I’m even more depressed.  I’m pretty sure I read in this thread and / or others that people have received product who ordered after August...what was your order TyeS and what country are you in?

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