Skip to main content
Contributor I
July 28, 2020

Arc Backorder Progress

If you bought you Arc online from Sonos, when did you order it and when did you finally receive it?  I ordered mid July and the anticipated ship date was July 24.  Now, the anticipated ship date for new orders is mid August.  I am wondering which order dates are currently being delivered.  Thanks

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

288 replies

Lyricist II
November 11, 2020

Ordered the white home theatre surround set, arc, pair of SLs and subwoofer. 

 

For those thinking of ordering, i’d order with Amazon, at least you know they will only charge when it ships.

Lyricist I
November 11, 2020

I too am getting antsy with waiting, I ordered my arc from a smaller retailer, about a month ago. They expected a shipment within 2 week and would give me a call.

 

Funnily enough I did get a call... but for an incidental white arc that I suppose the store just received without back ordering I guess?

 

But, it's the black one I'm after and it's now been a month. I'll probably follow up soon, but since I was looking online for answers as well, I honestly wouldn't be surprised if the answer is "we don't know, sir, Sonos has not given us a shipment yet."

HT_Junkie
Lyricist III
November 11, 2020

Sounds like their smaller retailers are kept in the dark as much as those of us who ordered direct.  I can imagine that their larger retailers like Best Buy or Amazon have a little more flex than us individuals and would get their orders prioritized over ours...maybe it’ll be a Christmas gift to myself now?

Lyricist II
November 11, 2020

Sounds like their smaller retailers are kept in the dark as much as those of us who ordered direct.  I can imagine that their larger retailers like Best Buy or Amazon have a little more flex than us individuals and would get their orders prioritized over ours...maybe it’ll be a Christmas gift to myself now?

actually I checked on Best Buy and they have it in stock for online orders and I placed my order says be here Friday the 13th so I don't know If I should keep my order in with Sonos or cancel it or have it as a. backup 

HT_Junkie
Lyricist III
November 11, 2020

Sounds like their smaller retailers are kept in the dark as much as those of us who ordered direct.  I can imagine that their larger retailers like Best Buy or Amazon have a little more flex than us individuals and would get their orders prioritized over ours...maybe it’ll be a Christmas gift to myself now?

actually I checked on Best Buy and they have it in stock for online orders and I placed my order says be here Friday the 13th so I don't know If I should keep my order in with Sonos or cancel it or have it as a. backup 

It’s all about the Arc I guess.  I just checked Best Buy as well (.ca).  Shows the sub in stock online and in multiple stores in my area but the Arc shows as unavailable both online or in stores...

Lyricist II
November 11, 2020

Sounds like their smaller retailers are kept in the dark as much as those of us who ordered direct.  I can imagine that their larger retailers like Best Buy or Amazon have a little more flex than us individuals and would get their orders prioritized over ours...maybe it’ll be a Christmas gift to myself now?

actually I checked on Best Buy and they have it in stock for online orders and I placed my order says be here Friday the 13th so I don't know If I should keep my order in with Sonos or cancel it or have it as a. backup 

It’s all about the Arc I guess.  I just checked Best Buy as well (.ca).  Shows the sub in stock online and in multiple stores in my area but the Arc shows as unavailable both online or in stores...

That’s what it was showing me for the white arc here in CA but I was able to place an order for black weird but I’ll keep you all posted 

Lyricist III
November 12, 2020

Ordered a black Arc on 10/11/2020 with an anticipated ship date from 11/13/2020— card was finally charged today and I’ve gone from Backorder to Processing. 🤗

HT_Junkie
Lyricist III
November 12, 2020

Ordered a black Arc on 10/11/2020 with an anticipated ship date from 11/13/2020— card was finally charged today and I’ve gone from Backorder to Processing. 🤗

Canada or USA?  I’m in Canada, ordered before you but I’m still backordered on Arc and Sub. 

Lyricist III
November 12, 2020

Ordered a black Arc on 10/11/2020 with an anticipated ship date from 11/13/2020— card was finally charged today and I’ve gone from Backorder to Processing. 🤗

Canada or USA?  I’m in Canada, ordered before you but I’m still backordered on Arc and Sub. 

USA. 

Lyricist III
November 12, 2020

Ordered a black Arc on 10/11/2020 with an anticipated ship date from 11/13/2020— card was finally charged today and I’ve gone from Backorder to Processing. 🤗

Canada or USA?  I’m in Canada, ordered before you but I’m still backordered on Arc and Sub. 

Looks like it's you and me in a race HT!!!