Voice control and smart home

I find it difficult to believe (but maybe it’s just me) but I still don’t seem to be able to ask Alexa to play ‘BBC Radio 2 in the Lounge’ (Lounge grouped to a Sonos 5). It’s fine with other (non BBC) radio stations though and even okay playing BBC Radio on the internal Alexa speaker. Is it a Tunein problem? ‍♂️

Hello there, I recently connected my Arc and Gen 3 Sub to my Prism+ TV through the HDMI (ARC) port without any challenges. The sound stage is stunning! Especially the solid and punchy bass from the Sub. However, the Google Assistant through the Arc is unable to turn on the TV. The TV’s built-in Google Assistant was working well. My TV model is Prism+ QE86 Pro.Any thoughts from anyone? 

Hiwe are experiencing some GA issues with our sonos setup.We have a kitchen (1x play one) and a dining area (2x play one in stereo).The rooms are next to each other and it is very easy for all speakers to hear the “hey Google” trigger.  If I ask a question, I would expect the closest room to reply, but both rooms reply and generates sort of an echo  Is that how it is when it is not native Google speakers? 

Is Alexa drop in now compatible with the arc?  I know previous products aren’t, but thought the arc was.  Needless to say, I cant get my arc to drop into other rooms.  Any help will be appreciated👍

Just recently purchased the arc surround bundle. In alexa i have set spotify as my default but it will still play amazon music unless i say play from spotify. Is there any way tow fix this or is this just how it works.

Google Assistant works fine on Sonos 1 if my phone is out of the room.If my phone is in my pocket and I'm in front of the speaker and say, "hey Google, turn up the volume". It turns up my phone instead of the speaker even though the speaker beeps in response to the hey Google.

My Ring Doorbell, is not reported in my Sonos One via Alexa (Stereo Par) and it does on my Sonos One Second generation. Any Solution? I have noticed that for Alexa, the 1st gen is reported as a speaker and the 2nd Gen, as an Echo device. Is this last correct?

Hellocan we adjust the volume by a voice assistant other than from 1 to 10?If we use the TV remote control, it gives us more levethe problem may not be the same for listening to music but for the sound of the television (the 1st operation of a sound bar), we should have a lot more level available the difference between two levels is too great I think it can be fixed with a software update. thank you

Hi All,I have a Sonos Arc surround setup (Arc + Sub + Ones). I have NOT set up any voice assistants.Randomly (sometimes in the middle of the night!), the Arc will say "hmm something went wrong, try again in a few seconds", literally at maximum volume.Googling this phrase seems to point at a Google Home / Assistant error. Again, I do NOT have Google set up on any of my Sonos speakers. I do have 3 x Google Home minis dotted around the house, but obviously they should not be connected to the Sonos in any way.Any ideas what may be causing the Google Assistant buried within the Arc to randomly activate?! It's pretty creepy...Cheers,Su

I have seen old posts about this but no solutions. I have a Sonos One with google assistant. I also have a Roam and Move. None of these speakers are able to play white noise indefinitely like you can on Google Home/Nest products. It will play 15 minutes to 1 hour of ocean sounds and then stop. This is a problem if you use white noise for kids naps or sleep. Sonos phone and email support have not been able to explain to me the problem. I have seen complaints about this with Alexa too and it’s related to some sort of time out.Appreciate if others have the same problem or know what the reason is. I imagine Google also makes full implementation of their voice difficult.

I’ve bought a Beam 2 - first Sonos speaker. And I’m not overly impressed…Sonos have an exellent reputation but I’ve had quite a few annoying issues.Started with the setup not working and having to do it manually. It then decided my location was India and so neither voice assistants worked. When I finally got that figured out I discovered that every time I ask it to play ‘BBC radio 4’ it plays 4 Extra instead. Can’t find a solution to that one (other than the app).I also can’t seem to set up a speaker group with Google speakers. I naively assumed that since they all use Google Assistant that they would all be able to go into a group for synchronous playback.Does anyone know any solutions to these issues? I’m kinda wishing I’d just bought another Google speaker tbh.

I’ve read articles that say it does and doesn’t have support for HomeKit. Not AirPlay… HomeKit. They’re not the same thing. 

Hi, For those of you who are looking to try and control Sonos from Siri I thought I’d stick up how I managed to do it with help from a couple of articles that this one simply glues together. I wanted to play a radio station without having to click on anything so I did the following. This assumes you have set up the radio station you want to play as a favourite. Go to IFTTT.com and set up a user. Create an applet with a Webhook and name it something like play_radio_station_name - just remember what you called it. Then for the ‘Then’ bit select Sonos log in and select Play Favourite. Select the radio station and where you want it to play. Save and name your applet. Now from the home screen click into your Applet and click on the web hooks logo. Then click ‘Documentation’. Enter into the URL where is says event your name from step 2. Down below where it has the CURL - copy everything from https to the end of the request. This will include your applet trigger name and your private key. Now

I have. 5 Sonos One devices around the house.  They suddenly all showed offline.  After trying a number of things, I ended up completely eliminating all devices from Alexa, disabled the Sonos skill, hard reset every Sonos. I confirmed that there were not Sonos devices or groups set up in Alexa.All of my Sonos devices are back online.  I have linked music services and they all operate. Or rectory through the Sonos app.  HOWEVER, Alexa Voice will not activate on any of the devices.  When I choose the device, then log in to Amazon, it attempts to load voice on the device.  This is where it stops.  I get an error that says “!  There was a Problem”.   help?

Alexa is now available in the UAE and the Sonos app is still showing "Not available in your country" when can we expect an update?  

This is the continuation of many threads regarding this issue … this started more than 4 years ago and despite some announcements Sonos still not deliver this service … I am feed up and I sold all my Sonos speakers despite the sound quality.Sonos, please consider us, poor Swiss, a bit more and you will see how you can increase your sales. For now I will go to with another supplier, BO or BOSE, not the same price, but I live in Switzerland and can afford to change my sound equipment provider. This masquerade last for too long.See you Sonos 

When I use Alexa voice control  to play music on The ARC  (using Amazon music ) it never plays hd music.  Only when I use Amazon music (which I keep having to reauthorize via delete and adding again) through the Sonos app does the hd kick in. Basically using Alexa on the arc won't play high quality music. Why is that? Is there a fix? Is it a known issue cos it sure as hell bugs me.

I’m considering a pair of Fives.  I’ll primarily use AirPlay for streaming locally stored content, but my wife likes to just ask Alexa to play music.  Given that Alexa is not built in, I'm not 100% following how to set it up and what the end result will be.  I see the instructions for adding the skill.  But is an Echo device required to use Alexa after it’s all setup? Or can I just use the Alexa app on an iOS device to stream after setting it up?  I really don’t want to have to add another piece of hardware just to use Alexa on an $1000+ speaker system that’s advertised as supporting Alexa.  If I had to do that, seems like just using an audio cable would be the best way to go.  I'm not sure what value setting up a skill would provide.

I have had nothing but problems with using Google Home and Sonos since Google lost to Sonos in court the beginning of this year.  I can’t get my sonos speakers to properly respond to voice commands given to google home.  I can get the sonos speakers to work using the touch screen which is not very convenient.  On one of my google home max devices it will adjust the sonos tv speaker volume when I ask google to adjust the volume on the home device.  I have used them together for nearly two years and it is quite frustrating.  I have tried everything - disconnecting, resetting, uninstalling, reinstalling, swearing, praying, medication, etc and nothing works.  Anybody having luck fixing these problems.

For a while now I have had my Play 5 Gen 1 on the S1 system linked as my default speaker when I ask Google Home to play music. I recently bought an Arc on the S2 system. When I try to set it as the default speaker for a different Google Home speaker, it makes me relink my sonos account and the S1 system disappears. As if you can only have one of the systems linked to the google assistant at a time. Anyone found a solution to this? Or is it one or the other only?

I have been on the phone with Sonos support and Samsung support in order to deauthorize a connection I made from Samsung Smartthings to Sonos. It seems that Smartthings keeps the authorizations even after deleting all the speakers from Smartthings. This means that if you connect to one Sonos account you are stuck with it forever.There are no options from the Smartthings side to reset the connection, and there is not indication of this relationship from the Sonos side. I am trying to avoid creating a new smartthings account.. is there are way forward?  

To be clear: Sonos Roam works seamlessly with my other Sonos products in home, and Alexa is enabled and working on all Sonos devices - including the new Roam. (Alexa first entered our home when I purchased a Firestick and enabled it on my existing Sonos speakers)More specifically, my question is whether Alexa will (should) still work on my Sonos Roam even after I leave my home network and take the Roam on the road or to another location with wifi network. So far this does not work for me. I had hoped that Alexa would continue to work when mobile simply by sharing the existing cell network from the alexa-enabled (paired) mobile phone. If that didn’t work, I then hoped that access to any wifi network, would make Alexa available, but this does not seem true either.  Am incorrect with either hypothesis? Is there a work-around? 

I have Sonos speakers with Google Assistant enabled in all of my rooms. So far it worked as expected. My Sonos One and Arc speakers would only respond one at a time. So if I was standing between two rooms, even if two speakers reacted to the “Hey Google” keyword, the response would only come from the one I was standing closest to.Now I have added the Roam as my bathroom speaker. Annoyingly the Roam will always react to my commands. Even if I am standing closer to another speaker. This leads to an echo effect when the Roam plus another speaker are both responding.How can I disable the multi response and make only one speaker react to my voice commands?

I cant enable the Alexa skill to access Spotify on my Beam, Help and advice needed. I have set it up correctly, but it keeps asking me to enable the skill on the alexa app. please can someone tell me what im doing wrong

I recently bought a Roam and added the Google Assistant.  On all my other google assistant enabled devices (non Sonos) I can ask for BBC Radio 4 to be streamed and it works.  If I ask the Roam for the BBC Radio 4 stream I get BBC Radio 4 Extra from Tunein.I have the BBC Sounds Service added to my configuration.  All the BBC streams on Sonos come from Tunein.  Only hand crafted BBC Sounds shortcuts work natively on Sonos as I’m set up at the moment.  Tunein is still available as a service.I know BBC Sounds is still in pre-view too.  Is this the problem and should I be more patient :-)