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Voice control and smart home

The place to discuss and get tips on voice control and smart home devices on Sonos. Which voice commands can I use? How does it work? Get your integration and Sonos related answers here.

4805 Topics
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Alex99Trending Lyricist I
asked in Amazon Alexa and Sonos
'Sorry, Something Went Wrong' with Spotify

Hi, I've seen various threads on this but not yet found a solution. I have added Spotify to my Alexa skills, I have set it as the default music service and I have made sure all my email addresses are matching on each account but still when I ask my Play One w Alexa to play something it simply says 'sorry, something went wrong?' If I ask it to play something on TuneIn radio that works fine and I do have Spotify Premium. Is there anything else I should be trying? Many thanks, Alex

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6 years ago
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GamansuruContributor I
asked in Amazon Alexa and Sonos
Sonos Beam Mic Not Working

I have a Sonos Beam successfully connected with Alexa using the Sonos skill on the Amazon Alexa app and an Echo Dot. It seems all voice commands are running through the Dot and then playing (for example Audible book or Spotify music) on the Beam when directed to do so using the "in X room" command. Works fine that way. It seems, though, that this is not working via the Beam itself (i.e., the "Alexa baked right into Beam" style). To note: - Alexa doesn't respond to questions via the Beam speaker but only on the small Dot. - The Sonos Beam mic light is not on (I have tried tapping and swiping on the mic icon on the Beam). - I can't find a setting in the Sonos app that turns on the mic. - Ideally, I would like to remove the Dot altogether from next to the Beam and just rely on the Beam to handle with built-in Alexa but this doesn't seem possible at the moment (unplug the Dot and all functionality stops completely). Has anyone experienced this during setup of their beam? Any he

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UKMedia
6 years ago
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elauriaultContributor I
asked in Amazon Alexa and Sonos
Sonos One surround microphones disabled when used with Beam in 5.1

I currently have a 5.1 system with sub/beam/ones but I noticed that when used as surrounds with a beam, the ones have their microphones turned off when Alexa is enabled. Would I lose any functionality by replacing the ones with play:1s? Are there any future plans for using the ones' microphones in 5.1 with the beam?

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UKMedia
6 years ago
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ajmounfieldContributor I
posted in Amazon Alexa and Sonos
Reset Sonos 1

How do i reset a sonos one?

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6 years ago
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Ger75Trending Lyricist I
asked in Amazon Alexa and Sonos
Sonos One (Alexa) unreliable performance

So....I got the One, and I was never able to make it work like it was supposed to. Music from the App was never a problem, but the voice control always was. "Alexa, stop", and it wouldn't stop. "Alexa play XYZ", "playing XYZ (acknowledging command), and nothing happened. I tried the Ethernet (wired) option, and I got the same problems (so it wasn't the wifi). I exchanged the unit, and the replacement behaved the same way. Then I decided to test the same unit with my LTE data, from my cellphone. And it worked flawlessly! Voice control and Alexa finally worked with zero issues! I did another test: I took the Sonos One to a friend's house, and again, it worked very well, no errors at all. So yeah, obviously my network is not good enough for the Alexa control on the Sonos One. However....this is the only function that doesn't work properly. My iPhone, ipad, laptop, even the Sonos App, everything works well with the exception of the Alexa control on the Sonos One. I've read the comments her

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6 years ago
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cmadContributor I
asked in Amazon Alexa and Sonos
Can Alexa control other devices on my WiFi network if I have Sonos on a dedicated network?

I’m curious to know if Alexa (via the Sonos One) can control external devices such as my TV if I’m using the dedicated Sonos network (5.1 surround) connecting via Ethernet. My concern is that if my Sonos system is using a separate/dedicated WiFi that it won’t communicate with devices connected to my home WiFi. Am I wrong? Thanks!

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Airgetlam
6 years ago
adam.miarka
adam.miarkaTrending Lyricist I
posted in Amazon Alexa and Sonos
"Sorry, having trouble accessing Radio.com skill"

Our local radio station switching from TuneIn to Entercom (Radio.com). Asking Alexa on an Echo to play our local station works fine. When asking Alexa via Sonos One, greeted with "Sorry, having trouble accessing Radio.com skill". I've disabled the skill, and tried to enable it directly from the Sonos One without success. Is this another limitation for the Sonos One? If it is, it's a deal breaker as I was going to replace our bathroom Echo with the One.

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adam.miarka
6 years ago
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debdepewContributor I
posted in Amazon Alexa and Sonos
No sound

When I ask Alexa to play music she says shuffling songs but nothing plays

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UKMedia
6 years ago
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FindlesContributor I
posted in Amazon Alexa and Sonos
Sonos One Alexa upgrade.

Having been a long time Bose user I switched to Sonos a couple of years ago and have absolutely loved everything from the simplicity to the quality of music. I was going to replace my Play Bar with a Beam to get the latest additions of Alexa, Air Play 2 etc however decided against so as to not sacrifice sound quality, I opted instead for a pair of Ones to replace my Play 1's, really my fault for not researching properly however I am really disappointed by lack of available features through Alexa, unavailability of Air Play when linked to Playbar and different speaker mounting points compared to Play 1's. As I say, mostly my fault for not researching fully however I've just spent $700 on an upgrade that has provided very little improvement, I really believe Sonos must provide better info when releasing new products.

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melvimbe
6 years ago
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tony_sonosContributor I
posted in Amazon Alexa and Sonos
Beam - Alexa Integration Issues (Device Location and Device Time Zone)

Not making any significant progress with Sonos Support after submitting problem details 2 weeks ago and a Diagnostics submission just after that so posting this to see if anyone else has similar issues. The Sonos beam responds to Alexa commands but there is a problem with how it is integrated in the Alexa app which is unable to set Device Location or Device Time Zone. I can't set this data manually either, I get an error message that "We weren't able to update the address associated with this device. Please check your network connectivity and try again later" or "We weren't able to update your device time zone. Please check your network connectivity and try again later". I've removed the Beam from Alexa and worked through the set up again with no improvement. BTW, I have yet to see a formal process from Sonos as to how to factory reset the Beam, that may be an option but I don't feel inclined to waste more time doing that and/or resetting Controllers on mobiles, tablets and PCs with

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6 years ago
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handsomepedroContributor I
asked in Amazon Alexa and Sonos
Alexa not working

Hi. Anyone know the fix for Alexa not responding at all? I have two at home, the other unit is the same (Sonos One) and it's working fine. Thanks.

4183
melvimbe
6 years ago
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Bob69Contributor I
posted in Amazon Alexa and Sonos
Spotify on my sonos beam issue

If you are having this message "this is not supported on this device " then you must go to the alexa app and in the settings tab go to smart devices and search and add your back into the list. It will then work.

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6 years ago
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guyt79Contributor I
asked in Amazon Alexa and Sonos
Sonos Beam Voice Commands

Is there any way to use voice commands (such as play music, volume up/down, stop, night-mode) on the Sonos beam without using/enabling Alexa? I love the soundbar, but after an unfortunate few events using Alexa and an echo dot (some funny, some not so funny), I'd rather not enable the full features of Alexa to get the voice activation

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melvimbe
6 years ago
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kaschreiberContributor I
asked in Amazon Alexa and Sonos
Can't play Spotify on Sonos One with Alexa

Alexa either won't recognize playlists- mistakes "work out," for "work," (I don't have a work out playlist). Or if asked to play an artist, states "shuffling music by [artist]" but then nothing actually plays. I've tried disabling and enabling the Sonos skill within Alexa several times. How do I enable so that music actually plays through Spotify?

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6 years ago
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rmwongContributor I
asked in Amazon Alexa and Sonos
Rules for naming Sonos speakers and rooms

Are there are any general rules for naming Sonos speakers and rooms in an environment with Amazon Echo devices and Airplay 2 to avoid issues and conflicts? I have a Sonos Beam in one room and two Sonos Ones bonded as a stereo pair in another room; in addition, I have an Amazon Echo and an Amazon Echo Dot in two other rooms. I use the Sonos app as well as Airplay 2 to play content. 1. In the Sonos app, I have named the room the Sonos Beam is in "Office" and the room the Sonos Ones are in "Bedroom." 2. In Apple Homekit, I have named the Sonos Beam "Sonos Beam" and placed it in the "Office" room and the Sonos Ones "Right Sonos One" and "Left Sonos One" and placed them in the "Bedroom" room. 3. In Amazon Alexa, in the Alexa Devices setting, I have named the Sonos Beam "Office Sonos" and the Sonos Ones "Right Bedroom Sonos" and "Left Bedroom Sonos." Amazon Alexa automatically created two other Alexa devices named "Office" and "Bedroom" during setup. Under the "Smart Home" set

35573
UKMedia
6 years ago
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Dom_3Contributor I
asked in Amazon Alexa and Sonos
Can a Sonos One be added as the Alexa enabled device to an alexa smart group

I’m planning out where to add various sonos speakers and dots in additional rooms in my house. In rooms with smart lights I’d like to be able to control them with the new alexa enabled smart groups. So can I add the Sonos One as the alexa enabled device in an alexa smart home group?

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UKMedia
6 years ago
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brttltAvid Contributor I
posted in Amazon Alexa and Sonos
Songs Just Stop...10 seconds in

Got the Alexa and my Sonos 5 connected, now it plays about 5-10 seconds then stops

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6 years ago
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allanj22Contributor I
asked in Amazon Alexa and Sonos
Connect echo dot to sonos play 1 or 3

Hi does anyone know if I can connect the echo dot to the play 1 or 3?

774509
UKMedia
6 years ago
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hanlongContributor I
posted in Amazon Alexa and Sonos
on expanding geographic restriction for SONOS Alexa skill

I've been enjoying Sonos for more than a year now, and I've been recommending it to my friends outside US. I especially have friends who love Sonos in Japan and other countries in Asia, but they've been complaining about the facts that they can't enjoy SONOS' Alexa skill, while they are willing to opt for Sonos instead of other smart home devices. Japanese media are also very much loving Sonos: https://www.gizmodo.jp/2017/10/sonos-one-launch.html https://forbesjapan.com/articles/detail/17984 https://robotstart.info/2017/10/05/sonos-one-with-amazon-alexa.html I know Sonos have long term strategic plan to deploy their product all over the world, but from the zeal I've been feeling from my friends, I kindly advice them to lift the geo restriction for voice recognition service i.e. Alexa asap, so that the rest of the world can know how great it is 🙂

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6 years ago
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Brenton NoakesContributor I
posted in Amazon Alexa and Sonos
Alexa failed to play with Amazon music (resolved)

So I open my new Sonos Beam this afternoon and after going through the relatively straight forward setup using my Android tablet, on completion and attempting to ask Alexa to play a song or in fact anything at all from Amazon music I was greeted with "I'm now playing blah de blah by whoever etc ... then ...... ....... ...... ........ ........ ........ ......... .." complete silence. After wasting about 4 hrs this evening trying to get it to work (thanks Sonos! love you x x) I finally got there in the end and thought I'd share it in case anyone else has the same thing. After doing the recommended steps given on the sticky post on the forum with no success etc... I swapped over to the windows PC Sonos app (Windows firewall initially prevented this from connecting to the speaker as well, even though I had chosen the option to configure the windows firewall in the setup. This added another 1/2 hr of wasted time itself. Eventually found that disabling the firewall - connecting to the

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Edward R
6 years ago
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TimBrightonContributor I
posted in Amazon Alexa and Sonos
Amazon Music via Sonos App

I have a Sonos One And would like to play songs from Amazon music using the App (i.e without using Alexa voice control). Can I do this?

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K
6 years ago
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kjeffreyContributor I
posted in Amazon Alexa and Sonos
Making calls using Sonos One

Development so that Sonos One can be used to make calls

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6 years ago
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julie221Contributor I
asked in Amazon Alexa and Sonos
Sonos with Alexa and kindle books

Will my new Sonos 1 with Alexa read my kindle books for me? I hope so as this was one of the reasons for purchasing!

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6 years ago
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SGreenwayContributor I
asked in Amazon Alexa and Sonos
Play music on SonosOne and Amazon Echo at the same time

Apologises if this topic has been covered elsewhere, but have looked and nothing similar has come up. I have an Amazon Echo Plus (plus bit is irrelevant I think), and a Sonos One. I can play music on the Echo or the One, but not both at the same time. I have a group for both the Echo and the One, however Alexa on the Echo, does not recognise this group. Can anyone assist me in getting my One and Echo to play the same music at the same time?

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melvimbe
6 years ago
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mots90Contributor I
posted in Amazon Alexa and Sonos
Sonos Beam TV turn on/off not working Insignia TV

1. Connected to HDMI ARC (HDMI-1) 2. CEC settings modified to allow controlling TV turn on/off 3. This is an Insignia TV (non smart) 4. HDMI-2 is connected to Amazon FireTV

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Ryan S
6 years ago
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