I bought a Sonos ONE at the weekend. Mostly good - but have a frustration ...



When playing a playlist or album I dont seem to be able to skip to the next track.



If I try



Alexa, next

Alexa, skip

Alexa, next track / song



etc



the Alexa just asks 'What do you want to play next?'



I only want to go to the next track - whatever it is. Replying 'Next track' doesnt work either.



how do I skip or go to next track?



That should work as per:



https://sonos.custhelp.com/app/answers/detail/a_id/4343?_ga=2.180555943.1095743978.1506552577-1491669311.1488879254&_gac=1.190474073.1511606155.CjwKCAiAxuTQBRBmEiwAAkFF1oALnz96PmYXSnBA2S5Va6kZH-GMxirNsBm3OEv4x_UDJRYzPiX8OxoCxj8QAvD_BwE



Have you tried to select Alexa App>Smart Home>Devices>Discover?



Are you initiating the audio from the Sonos One or the app? If the app, try adding the room name...

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Thanks.



Yes - it was adding the room name that did it.



Alexa, skip track in kitchen



🙂

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Adding the room name has not worked for me. Just upgraded software on sonos one. Frustrating that this is an issue a year later!

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When you upgrade the software it normally boots the Sonos device. Problems experienced after this are normally due to duplicate IP addresses. Can you please power down these devices for 5 secs and then allow it to complete its boot sequence before moving to the next device:



- Router

- Any wired network Switch

- Any wired Sonos device

- Any other Sonos device

- All many other network devices - phones and tablets can be put into flight mode instead.



If this fixes the issue, I suggest that you reserve IP addresses for your Sonos devices, I normally use the range 192.168.0.240 and above for mine. This is easy to do within your Router settings page.

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