Voice control and smart home

Hi, I have an older Samsung TV which has Anynet+ and CEC but doesn't have a HDMI ARC port. I can see that there are some HDMI -> HDMI ARC converters, has anyone tried this? Ideally I want to be able to use the voice control features of the beam, any thoughts would be appreciated? Thank you!!!

When asking Alexa on my Spotify One’s I always get the reply: ”Please link a Spotify Premium account...”. My premium account have been linked and works perfectly thru Sonos. Spotify is selected as default music service in the Alexa app. Use UK location on both Alexa app and Sonos app. Spotify account is however Swedish. Any idea or fix to this problem?

Hi I recently got a Sonos one and Alexa worked fine to begin with. I recently added 2x play 5’s (gen 2) as a pair. All 3 speakers are in the same large room, so I set up pair of play 5’s as one room and Sonos one as another and grouped them. I also then added a boost. Since doing this Alexa will answe questions like what’s the weather (so I know connected to WiFi), but when you say play “xyz” it says it will but nothing. I’ve reset the Sonos one and have it set up as a separate room again (ungrounded), but still no joy. I’m sure it’s something silly, please help Thanks!

None of my Ones are working with Alexa today. They can stream using the Sonos app. Other Echo devices are working with Alexa. Anyone else having this?

Can you command Alexa to play music in a group if they have been group on the Sonos app?

Hi, When will Alexa be available in Luxembourg?

Hi guys. I have a playbar and two Alexa enabled Sonos ones setup as a surround system in the lounge. I now also have another Alexa enabled One in the kitchen. When I’m playing music in the lounge I can ask Alexa to play in the kitchen, but it stops playing in the lounge. How do I get it to play in the kitchen as well as the lounge? Meaning play everywhere instead of transferring from one to the other

I've seen various posts that try to piece together how to get rid of the "ducking" feature. We have 5 rooms setup with SONOS. We were an early adopter to SONOS and none of ours have the Alexa App built in. For XMAS we got our daughter the Kids Echo Dot. It is in her room that does not have a SONOS speaker. How do we disable ducking on our SONOS rooms? Our music "ducks" no less than 10 times an hour. Thanks

I have a Play 1 in the kitchen and it works fine with our Echo. My kids both have Echo Dots in their rooms and I have noticed that when one of my kids is playing music on the Dot in their room, when they are requesting something from Alexa on the Dot, the Play 1 speaker volume goes very quiet. Note - they are not playing the music on the Play 1, the scenario is I am usually listening to the radio and they are listening to their rubbish music on the dot! This is basically what happens on the Echo devices when they are playing music and you interrupt with the "Alexa", they mute to listen to what you are saying. It's not really a serious issue, but it is annoying, especially as my kids love hopping through tracks on playlists! Is there a solution for this problem or is it just something I need to live with?

Is it possible to connect a sonos to a web TV without a beam?

A little bit of background.. I have speakers in different rooms, and have set them up to reflect this. We have an echo dot in the living room, which is connected via the Sonos skill. I often listen to music in my study while the kids are in the living room. I began to notice the volume on my speakers started to occasionally dim for no seemingly reason, then would go back to normal a few seconds later. Typically it was worse when the kids were home. After a lot of troubleshooting, I figured out that Alexa isn't Sonos room aware. This means whenever she is activated (be it on purpose or by accident), she will dim the music on ALL speakers in the house to allow you to hear her. I have logged a call with Sonos support, who have requested I post on the community forum to explain the problem I've found, while they pass it onto their development team. The other down-side to having multiple rooms setup is that you have to stipulate 'Alexa - play SONG on SPEAKER'. She also isn't

I am using 4 Sonos One in different rooms of my appartment and everything worked flawlessly with Alexa until a few weeks ago. I used to be able to tell Alexa to "play radio in the kitchen" and it would start playing my last tune-in station in the kitchen AND all the rooms in the same group. When I use the same command now, Alexa ungroups all my Sonos players and starts playing that radio station only in the kitchen. After doing some reading on how to resolve the issue, I created a group within the Alexa app, which I called "Sonos" and tried the command "play radio on Sonos". This does actually prompt her to play radio on all 4 speakers, but she first asks me "what would you like to hear?". No matter what I answer, she always just seems to pick an arbitrary radio station from tune-in and start playing that one. I must have tried dozens of times, but there is no way she'd start playing the one tune-in station I want her to play on my 4 speakers... which has never been a problem before

Hi everyone, I hope someone can help me here... cause I've been losing my mind with this issue ever since I got my Beam a couple months back. Background information... I own a 40 inch Samsung UHD 4K Smart TV, a Sonos Beam, and an Amazon Fire TV 4K stick. I'm trying to create as much of a remote free experience as possible. From my understanding, and my experience, just simply having a Sonos Beam will only allow you to adjust the volume and turn your TV on/off using Alexa (when it comes to TV controlling, not music). So from here I did some research and found out that purchasing an Amazon Fire TV 4K stick will bridge this gap into a more remote free experience... I'm struggling. Things I have completed word for word like a strict baker... - Connected my Sonos Beam with my Samsung TV (audio output is through Beam), used ARC HDMI - Enabled Amazon Alexa under Voice Settings in Sonos App. Signed in with my Amazon account - Added Sonos as a Smart Skill (and enabled) on Alexa

Total Sonos newbie: I bought the Beam on a whim, and only getting into it now. Connected to LG TV via HDMI ARC. Scenario: I’ve been watching TV, but decide to listen to music. I switch off the TV, and tell Alexa to play [band] on Sonos. It says “playing [band] on Sonos”, but there’s no sound. If I use the app to go to Browse>Spotify, I can initiate music perfectly fine (although worth noting it doesn’t start outputting music requested via Alexa as above). So I suppose it’s a question about switching from the TV output to music on the beam. Does it not have the ability to switch to play music once the TV has turned off (which I understand also turns the Beam off via ARC), without the manual change on the app? If so, I think that’s a bit rubbish. It means that my wife can’t play music without me being with her to make the manual switch (unless, presumably, she also downloads the app and uses my log in??).

I just recently purchased the Beam because of the Alexa integration. All my other Echo devices support the Apple Music skill, but the Sonos Beam seems to not support this. I know this is a very new skill, but I am curious if this is going to be added in a future update?

I have 2 Amazon echos and just picked up a Sonos player 1 pair of speakers from Costco. I have one of my echos paired with my receiver, which is a Denon. I have an “everywhere” group in m the Alexa app and can play music through both echos in different rooms. I can’t get the Sonos speakers to play with both echos. Is this not possible? Thanks for any help you guys can provide. I searched around but couldn’t find an article or thread about this type of configuration. I can get the Sonos to play with a specific “family room” group with one of the echos.

Hi, Since we are now able to put an echo device and a Sonos speaker into a group in the Alexa app and don’t need to add „... in the living room“ or so at the end of the play command: why are still all the speakers being ducked? The system knows which speaker I am talking to and which Sonos in connected. I don’t get it! Thanks for shedding some light onto this! M.

After the farce of getting this setup and the complete lack of help or knowledge from anyone in Sonos, I'm stuck with this crappy kit now. I live in Mexico. I purchased the Sonos here in Mexico. When I purchased it my Amazon account was UK based. Sonos worked fine with this. I changed my country to Mexico in my Sonos Profile and it stopped working altogether. After spending ages trying to sort it out, with no help whatsoever, from Sonos, I discovered that the country is used to determine what services are available. At this time, Amazon did not have their music service in Mexico. I switched the Sonos profile back to the UK and it worked again. My Amazon Unlimited Music subscription expired at the end of November. By this time Amazon had launched the service in Mexico, so since I live here, I purchased it here (approx. £50 annually compared to £150 in the UK). To do this, I had to change my Amazon account to be an Amazon.com.mx account. This worked fine with all my Alexa devices.

I’m relatively new to both Sonos and Alexa, being about 4 weeks in. I’ve run into my first challenge with my Sonos One units no longer executing Alexa commands. The microphones are on, the units recognize the wake word and appear to begin listening, but regardless of the command there’s no response for a while then a noise that I assume is the listening ending. When I check the Alexa app, nothing registered. My Dot and Echo are functioning just fine. It appears the Sonos isn’t hearing the commands, or they’re not being passed along to Alexa. I tried deregistering one pair (living room) and adding it back, but no luck. Is there a protocol for resolving this? Thanks

We bought echo dots for our kids and they interrupt the music streaming on our Sonos every time they ask Alexa a question (which is a lot...). Is there a way to stop this in the settings for Sonos or Alexa?

Has anyone noticed that if you group two rooms together via the Sonos app ( say Kitchen & Den) and then ask Alexa to change a radio station or turn off e.g Alexa turn off the Kitchen then both the Kitchen and Den will follow the instruction but the grouping will be lost. Any pointers to correcting this would be gratefully recieved. Thanks Peter

Devices: -Sonos One -Sonos Play 1 -Echo Spot I had all my devices up and running for about a month. For some reason, my Alexa app listed three Sonos speakers when I only have two, so I decided to clean it up. Since I couldn't match the Serial No on the Alexa app to my Sonos Speakers, I didn't know which one to delete, therefore I decided to delete all three Sonos speakers and go through the set up again. Unfortunately, its not working now. After re-adding all my devices on the Alexa app, Alexa on my Sonos One was saying "Having trouble understanding you right now, try again later". So I found a discussion thread on this site telling me to disable, then re-enable, voice services. Unfortunately I cannot re-enable it now. Problem: In Sonos App, I am trying to set up Alexa and connect my Amazon account. When I click on the option "Connect your Amazon account", the Amazon app will open to the homepage, then a black screen appears with the Sonos logo and then I'm back to the

I think I know the answer here, due to lots to trying... but let's say you're playing music on a Sonos in the kitchen, and you are moving to the living room. Can you somehow tell Alexa to play the same stream on the Living Room Sonos, in sync with the kitchen? Basically, just adding the Living Room Sonos speaker to the currently playing Sonos stream? Of course, on the phone, you'd just open the Sonos app and put a check next to the living room speaker, but I'd love to be able to do this via Alexa. Thanks!

If I ask an Echo Spot to "Play Rock Music on Kitchen", it will play a Rock Music station from Amazon Music on my 'Kitchen' SONOS speaker. But will the screen of the Spot show what's playing? i.e. will I see album artwork etc. for the song that is currently playing on the SONOS? If so, will it also show lyrics for songs where lyrics are available?

Can you play Apple Music on Sonos One? I have the Alexa app on my iPhone, linked my Apple Music account to Alexa, however she does not respond. I can use my Mac desktop app to play Apple Music okay, but not with Alexa directly on the Sonos One. Any thoughts before I call tech support?? Thanks for any help, Happy New Year, Leonard