Voice control and smart home

Alexa answers and says the command given but then nothing happens  Ie ill say Alexa play Xmas songs  it replies saying the xmas station by Amazon music but then nothing plays ???  

Noticing that an Echo device was unable to play a station on Sonos Play:1 Ive found multiple issues -The Android Sonos app isnt showing favourites (tried usual remedies like clearing app data) - but the Windows Sonos app still shows them OKTried unlinking the Alexa Sonos skill but I cant now reconnect the skill - at first the linking page gave a message about needing to register the Sonos to an account (which it already was) and now just says it can’t connect to SonosAbsolute Radio stations aren’t playing - tried adding the Rayo service instead on mobile but wouldn’t link - although could link using the Windows Sonos app - but actual stations still wont playI’ve already wasted over an hour trying to resolve all this - as with any time there are problems there are no useful diagnostics or announcements.

Hi,I am trying to login to sonos via Google Home or Google Assistant.Both are launching a new “browser like” window trying to access login.ws.sonos.com - however no access is gained to that site.Others experiencing same issue ?  

I have changed my router, reset my Sonos products, deleted then readded to Amazon then when I ask Alexa to play anything it announces what it plays but there is no audio

When asked to turn on the 'reading light' (a smart bulb) Alexa from the Sonos Beam responds with "what setting?" If given a setting the Sonos Beam then changes it's volume to that setting.If this command is given to any other Alexa device the light works normally. This also used to work fine.I've tried a factory reset and reconnected Alexa several times to no avail.

I am unable to get SVC to recognize and perform any commands on the Sonos AMP. I have two ERA 100 and two ROAM 2 and one Sonos AMP. All of my ERA’s and ROAM have SVC enabled and this is where I am making my requests. The AMP is currently set up as “Basement”, and is usable within my APP and functions properly with groups when done within the APP. However, when making any requests to SVC regarding the Basement (AMP) it will not do anything. So, if I say “Play Jazz in the Basement” or “Group this with the Basement” or “Add Basement” or “Stop playing in Basement”, nothing will work. Any command specific to the basement will not work. The only thing SVC will do regarding the basement is play the AMP when I say “Play in the Entire House”. Has anyone else had this problem, what should I do?

I have just used my new Sonos ERA 100’s to listen to a previous BBC Radio broadcast of Sounds of the Sixties.  The next time I asked Alexa to open BBC Sounds and play Sounds of the Sixties, it gets stuck in a loop of about 30 seconds whereupon it stops and repeats the same 30 seconds.  It doesn’t matter if I ask BBC Sounds to play a different episode, every time I get the same 30 second loop.  If I ask BBC Sounds to fast forward any amount, she replies that “I can’t do that”.  I have tried re-booting the ERA 100’s and also tried un-installing the Alexa App and re-loading it.  I can get BBC Sounds to play Radio 1 Anthems, but if I ask for Sounds of the Sixties, I just get the same 30 second loop.

Like many others on this forum, my Sonos system has suddenly stopped responding to Alexa requests.The Alex voice control doesn't appear in my sonos voice services and I am unable to add it as the alexa skill attempts to find devices before it allows the enable / setup to finish. As it never finds the sonos devices, the skill never re-enables, it just gets stuck in the "try again" cycle.   If I use the Alexa app, it lists the various sonos devices but when I click on each one it says the device is offline.All sonos devices and alexa devices are registered to my email account.  I'm in Spain, so the "remove the amazon shopping app" workaround isn't an option.Any suggestions would be welcome.… 

This is an odd one.  I just installed a mesh system.  All connectivity is fine with Sonos and other devices.  All speakers work via Sonos app, which I never use as I use Alexa.Alexa is acting odd.  With the speakers that have Alexa integration, I can ask a question like what is the temperature and I get an answer, so connectivity is fine.  If I say play radio station x or band y, she says she will play it, but she does not.  I can play these sources via the app to the very same speaker. I have two older Sonos speakers which are connected to Amazon dots.  On one of them, Alexa will start and stop music when requested.  On the other, she will start music, but not stop it, when requested.I cannot think of anything else to try and resolve this as I can’t see an obvious root cause.

We have two devices in adjacent rooms…… and Need to change the wake-up Word on one of them. Found several older threads stating that this wasn‘t possible.Is this still the case today? 

I recently bought 2 Sonos Era 100 speakers. I just now got voice control going so I have the latest updates. I am having the following issues:1. Sonos does not get homophonic words right, even after many repeats. E.g. I say "Play the band Forus" and it plays something by the band "For Us" after repeating Forus, it plays "Russ", etc.2. Sonos does not seem to recognize long names. I say Hey Sonos, play "I only go to school for the handrails" and then it acts like it didn't hear me and goes back to playing what it was playing when I made the voice request. It does, however, recognize "Sunday Bombs" and plays the correct song. It seems like there is no mechanism where I can correct these errors in recognition so that it learns over time based on the music I actually listen to (e.g. tell it that Forus means Forus). Is this correct?  

As I see multiple people in the community having issues with Google Home and GA connectivity, please Sonos get your stuff fixed. The status page states that the google services are up and running but they are not.I have rebooted every device, router, phone, made sure that every piece of software is up to date and I still can not connect to GA or Google home.System diagnostics code *******. This really makes me wonder combined with the app issues over the last year if Sonos is still worth buying as the usability of the platform has been going downhill. Moderator edit: Diagnostic number recorded and removed

Using the google assistant for years on my one, we bought a beam gen2after trying the assistent on the beam we want to switch back to the one. Deleted the assistant but not able (on beam or one) to add it.after pressing in sonos app, add google assistant, we get redirected to assistant app (iphone or ipad tried several). After a few steps it ask for credentials sonos, we get the login page, login, then is says adding but stop halfway…. See picture  

Hi everyone,I recently bought 3 Sonos speakers, I'm slowly building up a sound system throughout my house, and it's turning out great.I also have an Alexa speaker, an Echo Dot, which also sounds good, and I would like to, if possible, have music playing through all the speakers, both the Sonos and the Alexa one. I followed the instructions for everything, but when I want to create a room for a group of speakers, the Alexa app only sees the Echo Dot and the Sonos ones say they are always offline. However, if I ask the Sonos to play music with Alexa, it plays without a problem but only on the Sonos speaker.Has anyone managed to have music playing simultaneously through both Alexa and Sonos?The Sonos devices I have are 2 ERA 300 and 1 ERA 100.Thanks for your help!Regards

I have Alexa Echo and Connect:AMP ceiling speakers  in the same room, which can play music to the ceiling speaker,  but it stopped working,  I have tried todisable the Sonos Skill remove the speakers from the alexa app  uninstall amazon shopping app re-enable the sonos skill add the speakers backon alexa devices page the speakers shows and with “online” (no green dot) under it, but once clicked on the device, i got “Device offline , Some settings may not be available”when i play music on Echo, select play on devices,  the speakers are grayed out Tried the above steps several times, just can't get it working again .  Any advice would be highly appreciated! 

I’m a proud owner of the Sonos Beam (Gen 2), and I absolutely love the sound quality and the overall experience. However, I can’t help but feel frustrated that Google Assistant/Home integration is not available in Israel. This is such a widely used feature globally, and it’s disappointing that Sonos, a leader in smart home audio, doesn’t offer support for it in my region.What’s even more frustrating is that other major brands in the smart home and audio space have no problem supporting Google Assistant here. For Sonos, a company I deeply respect, it feels like a real gap—and one that I believe could be fixed with enough community support and feedback.I know this issue isn’t limited to Israel. If you’re from another country where Google Assistant isn’t supported on Sonos, I encourage you to join this discussion. Let’s bring attention to this issue together and urge the Sonos Engineers and Product Managers to expand Google Assistant support to more regions.Sonos,

Have they fixed the having to turn HD on and off with the Alexa skill now? As I know before there was an issue which rectified itself by turning HD off now it says it is playing in HD but the audio doesn’t seem like this is the case.. does anyone have an idea on this as I know the Sonos app version doesn’t need an account so they don’t offer the HD as far as I am aware. Or is the only way to achieve HD is to airplay the station to the Sonos itself?

I am a terribly confused new owner of 3 Roam 2 & 2 Move 2.   i am slowly learning.I would like to be able to play music while away on trips. I have Apple and Amazon music.  While I’m home, Alexa will play on my Sonos and even if I leave for a short bit and come back it still plays for a bit.  How do I get her to play while away via Alexa App?  And does she only play for a period of time?   😩

I can't get my Sonos 1 or my two Era 100 to work with Alexa.  When I get to the screen where it says, "please log into your Alexa app.". I never get there.  Always fails.

Hello! I have my Sonos move 2 connected to the Amazon Alexa app. Whenever I check the device page on Alexa it shows it’s connected on the love 2 speaker however when I click on that speaker in the app it says it’s offline in red. Anyone have this issue?

Hello everyone, I bought the Sonos Era 300, I follow all the instructions regarding the connection with Alexa but I cannot use it. I have a message that the Device is offline. Some settings may not be available.I tested everything with no results. Multiple reconfigurations, re-enables of skills, changing location (the current is Greece) .Do you have any suggestions?

Bonjour, Le système n'arrive pas à se connecter à mon compte Amazon via l'application Sonos pour paramétrer Alexa.Merci Moderator Edit: Google Translate- Good morning, The system cannot connect to my Amazon account via the Sonos app to set up Alexa.Thanks

I have just purchased Sono Beam Gen 2 two days ago from a retailer in the United Kingdom. I have been trying to add Google assistant to my speaker for hours and what I got from the Google Home app is Sonos is linked … and then something went wrong please try again…I have chosen Sonos because of its compatibility with Google Home. If this is an ongoing/existing issue, the product should not be or never be advertised as compatible with Google Home.Can someone tell me or confirm if Sonos is violating any consumer law and it provides false information?   Last who can I reach out to for a product refund? Retailer said only accept a return with unused/resalable condition..and the packaging of Sonos obviously wouldn’t allow the product to be unused… Sonos team would you advise please??  

After upgrading my Sonos system ran into issue of Alexa not working properly.  After consulting the numerous Sonos User Forum posts, trying things suggested, and thinking about my issues finally figured out how to fix it.  Thought I would share what I went thru to get it – recognizing that while something fixed it – it is quite possible not everything I did was necessary.The upgrade:  Had a Beam Gen 2, Sub-mini and two Sonos Ones.  Replaced Beam (sent it to my son) with an Ultra, kept using the sub mini. Replaced the Ones with two Era 300’s as surrounds.  All in the Living Room Group. Moved the Ones to Bedrooms, but now not in the Living Room group.  The Ultra in the Living Room controls a Roku TV.Prior to the upgrade, Alexa worked OK, not great.  Occasionally it wouldn’t be able to find radio stations I wanted to stream and same for TV station I wanted to watch.After the upgrade Alexa got worse.  Sometimes Alexa would chime in response and then do nothing.  The

I had my Beam Gen 2 working as a speaker in the Alexa app for months and it stopped responding.So far I have tried the following:Reset my BeamDeleted the Sonos skill and re-enabled in the Alexa appReset my wifiChecked the Beam has the latest softwareChecked the Beam has the correct time zoneDeleted all other Beams from the Alexa app. I must have tried so many variations and tried to discover the Beam around 50 times over the last few days!Note I do not want the Alexa voice assistant on my Beam, I want to use my Beam as a speaker in the Alexa app. However as a test, I did add the Alexa voice assistant to the Beam and it works and will tell me the time but when asked to play music it states I need to add the Sonos skill in the alexa app and discover devices which then does not discover my Beam.Anyone else managed to add or re-add a Beam as a speaker in the Alexa app  when it stopped working?