Voice control and smart home

When Move has been updated it can not understand command’s from Google anymore. When I use One I just say (in Swedish) Hey google, play P4 - which is the radio station I normally listen to. Move will not understand. Keeps asking for which unit. There is only one system I have. Speakers are on different floors, so they can not over hear commands. Any idea why this lack of understanding has been introduced? Why not the same commands work the same on all products? 

I have my own app working and can access some upnp services.  Can play, pause, adjust volume so far.  But the zonegrouptopology return method not allowed.  Tried both post and get.  Also having same issue with browse.  Any help would be appreciated. 

I use Google assistant to launch spotify contents on Sonos One.Assistant voice correctly repetes what I asked to play on Sonos, but nothing happens.The problem has appeared randomly. I try to reset everything but still not working 

My Sonos app keeps crashing repeatedly every time I try to go to the voice control option, any tips or reason why? Also my Sonos Beam stops playing music from time to time, and I don't have WiFi issues.

Hi. I have a project that involve some mods. I want to use a old radio cabinet, take out all of the components and install a sonos One speaker. But I want the lights in the cabinet to be activated when I choose the speaker. Is there anyone that know if thats possible? 

I have been having issues controlling my Sonos system via Google assistant. I decided to unlink and readd Sonos to Google home.When doing so, I am presented with two identical systems, with no way to disringuish one from the other.I only have 4 speakers all under one system, so don't understand why two show. Oddly, if I select one it only adds two devices. If I unlink and try with the other, it only adds the other two devices. Anyone have ideas on what the hell is happening here? ThanksEds

I would like to use Sonos‘s voice control to equalize volume level across multiple speakers or speaker groups,  

I would like to change the default alarm or timer notifications if possible. Is that configurable in Sonos and if so how do I do that? Thx

I've just bought a beam gen 2 and set up the google assistant but when I ask it to play music it tells me "sorry it looks like you have not set up your account on this media service provider yet"Spotify works if I connect through the Spotify app.  Can anyone help?

I am really disappointed the new Sonos speakers no longer include Google Assistant integration. It seems the legal battle about patents got so bad new products no longer include Google Assistant. I had a Roam die and they sent me the new version that does not include Google Assistant. I need home controls in addition to music control. So Sonos voice is really sub par. I hope Google Assistant integration comes back.

Hello. It seems like many on here, for some years I’ve been been happily playing Amazon Music on my 2 Sonos Ones and Era100. I could ask it to play a playlist, and it would continuously play till I asked it to stop. About 2-3 weeks ago it started playing a playlist but then stopped after the first track. Soon after that it stopped playing any music requested by Alexa. I can still request Alexa to do other things e.g. weather forecast, set thermostat, lights etc but as for music, nada.I’ve tried some of the useful advice I’ve found on here, e.g. re-authorizing Sonos to play Music etc, but am a bit nervous about wiping out the few features I still have if I de-install everything. At the moment it feels a bit like I have one expensive Bluetooth speaker and 2 paper weights! Any advice (preferably at idiot level!) would be much appreciated.Regards Steve

Hi CommunityI am using Beam which is connected vie ARC to my Sony Bravia VH21 (Google TV OS) and Google Home for my smart-home (both Sonos and the TV connected to Google Home).In the Google Home app, I can see two devices for Beam:Sonos Beam - works well.  Sonos Beam TV Control - it constantly appears as offline. In the past, it used to be in online status, which I could use to switch-on the TV (via ARC). I have been trying to fix this and search for articles about the problem but can’t find anything. Can anyone share advise on how use Beam and ARC connection in order to switch on the TV?Many thanks

Seit ich meine neue FRITZ!Box in Betrieb genommen habe, spielt Alexa über Sonos kein Radio mehr ab. Andere Sprachbefehle z.B. Smart Home dagegen funktionieren aber problemlos.Bin mit meinem Latein und Nerven am Ende. Bitte um Hilfe. Kann es eventuell mit dem Update der Sonos One zu tun haben? Beste Grüße Jens 

I have 3 Sonos One and a Beam. All been fine until last few days.  Now asking either Alexa or Sonos voice to play my music or BBC radio one - says ‘now playing..etc’ but then nothing plays. Have disconnected, reconnected, rebooted etc and the only thing that works is controlling via the app.  very frustrating- any ideas?

I when playing the volume at a low level, Alexa follows the volume level. In my opinion, Alexa needs to be set at a consistent level to be able to utilize her responses. Please provide an update to the app where the volume of the assistant can remain at a consistent level.

Sonos One microphone stopped working.Alexa still announces reminders, yet it does not respond to voice commands. The microphone has been turned off and on; the device has been unplugged and restarted; I even went as far as restoring the device to factory settings (which I have learned may not have been the best idea). I also deleted the Alexa service and then added the service back with the speaker announcing that the service has been “successfully added and the device is ready to use.” Microphone is still dead. 

Hi,I receive an incomplete list of Favorites with the Sonos API “getFavorites”-command.Concretely, playlists from Amazon Music which I added to Favorites in the app are missing while playlists from Spotify added in the same way are returned by the API.In the Sonos app both are listed next to each other. By using the http-API I get both types of playlists, but Amazon Music playlists are of type “shortcut” and Spotify playlists of type “instantPlay”. (see also other post) Does this ring a bell for anyone? Thanks very much in advance!Best regards,Philip

Hi,I am using the local API via a module in the home automation system Symcon (in my understanding not relevant for the question) and experience an unexpected behaviour for Amazon Music playlist Sonos favorites.Adding the Sonos favorites for Amazon Music and e.g. Spotify playlists in the Sonos app in the same way leads to different results when browsing the ContentDirectoryService for Sonos favorites(FV:2).For Spotify playlist the “res” element is delivered so that the playlist can be played via the API.For Amazon Music playlists the “res” element is returned empty, therefore no possibility to initiate the playback.Additional difference is that the Amazon Music playlists are listed with r:type “shortcut”, while the Spotify playlists are listed as r:type “instantPlay”.Via the Sonos App both type of playlists look and behave in the same way.Does someone have an idea what could be the reason for the different behaviour and what I can do to get the Amazon Music playlists working?Thanks ver

I have jumped through all the steps and cant get Alexa app on Sonos Move to simply play music. It tells me I need to enable that skill on my device in the Alexa app which i have already done 10 times……..please help before I Launch my speaker out the window

Sonos one not playing any music with Alexa?I've tried restart, factory reset all not making a difference?  Is there a fix for this? TIA

HiI've noticed on the new awful app that when I ask alexa to play anything on bbc sounds on my sonos products that it does play but on the app there is no information of what is playing or any logos. If I play bbc sounds from the app it works fine. I've disconnected my bbc sounds account on sonos and reactivated and disabled the sonos and bbc sounds skill on the alexa app. Any ideas?

I have an ERA 300. I had configured Alexa without any problems. Then one day by chance I did a factory reset on the ERA300 and had to reconfigure the device. Since then I have not been able to configure Alexa. I proceed with the configuration but the procedure blocks me when it goes to match the amazon account. I tried with other smartphones and nothing I can't even get to the configuration.Can you help me?? thanks

Yesterday I made these stupid idea to remove alexa from all of my devices and de- register them and remove them from my Amazon account. I did this because I was struggling getting alexa “dot” devices to work alongside the system like they used to. I figured I would try to troubleshoot it myself and get myself in a hole.Now I am trying to re-add all of my speakers, and only the Sonos beam and one of my Sonos‘s “one” speakers re-added alexa to them. The rest, including “move”, “arc”, other play “one”s will not add alexa.I enter into the Sonos app and click on “arc” for example, and it will be non-clickable and will say “alexa already added“. Alexa is not working on this device and it does not voice prompt. I know other users have had the same problem, but I have not seen a solution. Anyone have a solution to this? i’ll call Sonos later, but I’m not going to be home for a while so I can’t mess with the system. 

Had to change my Amazon password a couple of days ago and now there is no Alexa. microphone is off on my Beams and unable to be turned back on either manually or via the app have uninstalled and reinstalled both the Sonos and Alexa apps have made sure both Beams are online.  They both still work (ie can play music through them via phone) but Alexa tells me they are offline Have disabled and enabled the sonos skill on Alexa app multiple times have updated the Alexa app have tried deregistering one of the Beams (but can’t work out how to re-register it as Alexa can’t find it) can’t delete Alexa as a voice assistant as it is not an option - i can see it is listed as ‘already added’ but am unable to delete it.  No option to add any other voice assistants (some have suggested Google) as not given as an option.  Only has Sonos Voice Control and AlexaThis has taken up an unforgiveable amount of time. Judging by the forums there are a lot of issues around this.  Anyone have any other suggestio

My Sonos One has Alexa voice control. If I ask for let’s say, “Play radio 5 live” I get a response in a few words that it will happen but nothing further. Does that make sense? I must be missing something but what? Any ideas? Thanks, John (aka Grierson)